AliExpress review: Incompetency & pretense never end at AliExpress

The following is the first of the 2 almost consecutive time consuming & totally ridiculous & frustrating chats with AliExpress agents:

...

poor quality

I’m going to take a moment to check on your case. Thanks so much for your patience and for trusting us!

I'm sorry to hear the SSD isn't meeting your expectations.

To help me assist you better, could you please let me know what you'd like to do? For example, would you like to submit a return/refund request, learn how to use the product, keep the item with a partial refund, ask the seller to resend missing accessories, get information about return shipping fees, report a safety issue, or something else?

full refund

We've found out that you're able to open a dispute. Could you let us know what's on your mind regarding the request?

Too complicated to provide the required evidence
Cannot find where to initiate a returns/refunds request
Here is error message when I tried to submit my request (including error when upload the evidence)
Other
Too complicated to provide the required evidence

I understand how complicated it can be to provide the required evidence. We're here to help make this process easier for you.

Would you like us to raise the return/refund request on your behalf?

Yes, please help

I'll help you with the return/refund request. Please select the reason for your request using the form below.

About 70-90% data/files transferred from a laptop to this product become "empty files" or becoming "empty files" and /or unreadable within minutes multiple times when I tried with 2 of this item I purchased a month ago on June 28/26
Total useless junk & of absolutely poor quality as far as I am concerned

I'm sorry to hear about the issues you've experienced with the SSDs. To proceed with your full refund request, please select the reason for your return/refund using the form below.

...

We've successfully raised the return/refund request for you just now! ?

...

i have no printer

I'm really sorry to hear you don't have a printer.
I can see this isn't related to your previous request.

To keep things clear, could you let me know if you need help with anything else regarding your order or the refund process?

can i print the shipping label for a full refund next week?

...
Osama joined the chat

Hello, thanks for contacting, this is Osama from Aliexpress Customer Service Team. It's my pleasure to meet you here, I am here to help you.

15:02
Please give me a moment to look at your previous chat history. I will help you solve the problem as soon as possible. Please wait.

I understand that you have submitted a refund request due to a product quality issue. Would you like me to help you check the progress of the process?

i also want full refund on the 2 usb drives on same order with same poor quliaty issues

sure dear customer can you confirm me that have you returned the item back

all 3 items on same order from june 28

all inferior

cannot take phots on poor quality

dear customer let me help you wit that

...

Thank you soo much for selecting the order for me i really appreciate it, Rest assured i will try to do my best to assist you with your concern

Dear customer as you as selected multiple orders so i have to provide you the resolution for each order separately so please stay connected with me so i can provide you the resolution for all the orders separately

dear customer can you confirm me that do you want to return these items back for full refund?

full refund as they are useless to me

...

We've successfully raised the return/refund request for you just now and the case has already been escalated to our senior team for a further check. Generally speaking, a response will be given within 2 hours.
...

can u please make sure that i can print out the free return shipping label next week as i have no printer

...
can i print this anytime next week?

yes dear customer you have 15 days time to return the item and on the next two item i have raised the request for you :)

u maen this label for 1 itms, NOT all 3?

no dear customer you will get a different one on other items

3 labels?

yes dear customer

do i contact u again for the other 2?

dear customer i have already raised the request for you

so feel at ease

how long?

a response will be given within 2 hours.

Was a pleasure assisting a kindhearted customer like you. ❤ .May I know Is there anything else I could help you for today? 爱心

i checked, the drop off are all too far away & certainly I do not want to do this 3 times

dear customer please wait for the other two response first

please let me talk to a manager to get these 3 items are returned with 1 shipping label for a full refund

dear customer have you ordered all three item from the same seller?

no, but same order & received all 3 in 1 package

dear customer but as they are from the different seller that is why they all will go to different sellers

if you will return them with a same label you wont get the refund for other 2 items

that is very silly

so wait for the response for remaining 2 items

all labels for free return shipping for full refund?

yes dear customer you will also be guided with that on your dispute page we will keep you updated there

can u give me the total full refund amounts for all 3 items?

dear customer that is not in my hands once you will return the item your refund will be made automatically

full refund the amount on my order 821xxx?

i have raised the request for this order already

We've successfully raised the return/refund request for you just now and the case has already been escalated to our senior team for a further check. Generally speaking, a response will be given within 2 hours.

Click hereto check the latest status of your request and take actions if needed.

why are u repeating yourself, I asked u" full refund the amount on my order 821xxx?"

have you returned this item?

i do not see any refund amount anywhere that I WILL RECEIVE

dear customer you will get the refund once you will return the item

get me your manager!

dear customer sorry for that as a customer support agent i dont have the access to transfer your chat to the maneger

that is why ALL OF YOU ARE BEING SO REDICIOUSLY USELESS!

& KEEP REPEATING SAME TEMPLETES!

dear customer i have already guided you that once you will return the item you will get the refund

ONE MORE TIME< HOW MUCH I WILL GET BACK!

dear customer after returning the item full refund is made

U ARE SO HOPELESS & TOTALLY INCOMPETENT & NOT LISTENING! "