AliExpress
reviews and complaints

I ordered Eurasia jacket from a seller on 15th of November for my birthday, I first messaged the seller about the size of the jacket but by the time I received his reply I have already ordered the jacket and he said I should return the jacket once I received it if it was too small. I received the jacket on26th of November and I sent message to seller for returned address and said he would send me the address, I waited I did not receive address I message him again and he said he sent the address via some link.. and I have five days to return the jacket from 27th of November, I sent back the jacket to post office on 28/11/19 by next day recorded delivery and I sent all the details to the seller I paid £10 for post office next day delivery.. I sent my order number, pictures of the parcel and my tracking number.. the seller declined to send me my refund, he said I need to upload the tracking number on aliexpress website but I was unable to do so. At the moment the seller has my jacket and my money.. I am writing to request for my refund as soon as possible before I take further action, my order number is [protected] my name is Abiodun Onakoya and tracking number given by post office was NJ941155253GB the returned jacket was received by someone at the address that the seller sent to me on 29/11/2019.

Dear Ali Express,

since 2017 May I am your customer, I realy enjoy shoping on your web site, but last one which is received Monday noon time completely not my orders.. 01;23 Nov 11 2019 order nr is [protected] from Kog Mow Store.. I try to complain two times to the store but not respond...
if you like to see what I received, I try to send fotos of things.
Sir,
this is not fair, because we are not able to sent wrong or refused thing back to you we are too much difficulities and formalities..
how will be correction of my problem. please let me know of your decesion . many thanks and best regards

Ahmet Mete Ulubilgen

[protected]@gmail.com

Hello,  
I am very unsatisfied about how Aliexpress handles orders which never arrived etc and do NOT proceed to refund. Its known the shops do not get the money first etc. Although I believe Aliexpress should guarantee a little bit of buyer's guarantee. Other platforms ebay (etc) do offer this guarantee. It makes people doubt about the seriousness of Aliexpress.
I am a customer for over 2 years, have bought for a couple of hundred euros. I did by the end of september a bit more then 15 orders - 6 have never arrived. I got refund for one only, 5 i never got refund! And i disputed.. pls check this. I would like to get my money back asap.
So my account runs under the name Chris Clement, email [protected]@gmail.com
Here are the different cases which need refund : The orders date from END OF SEPTEMBER!
- Order ID [protected] / Store name: Singing With me Store for 11, 23dollar - Order ID: [protected]/ Store name: Shop4638046 Store for 23, 29dollar(i did contact/dispute aliexpress for this already weeks ago, it still says refund in progress, the object is out of stock)
- Order ID: [protected] / Store name: Micomico Store Here the shop dispatched two items or two different backs and gave me only 1 only tracking number. One package arrived, seemingly unopened, I disputed, sent photos of package.. Never got refunded. So, the fleece jacket hasnt arrived and should be refunded 19, 06dollar. 

- Order ID: [protected] / Store name: lilijasmi Cashmere Store  31, 34 EurosI ordered with this shop (paid) found a better size in a different shop, so i had to cancel. I canceled quite swiftly. The order was not even shipped yet. I complained. Never got refund!
Order ID: [protected]/ Store name: MAOCWEE Store 6, 73euros
The cap has been delivered to a wrong address, althought the seller got right address from me. So i never got the product. I ask hereby full refund.

The items I never got make more or less 100dollars I spent and never got back. That is unacceptable.
I hereby ask refund!

sincerly yours,

Christian Clement

opco-The Reliable Genuine Mobile Phone Store
16:31
[Order card]
Topco-The Reliable Genuine Mobile Phone Store
29/11 16:21

Прочитанные

dear friend, welcome :) can you pls tell me anything i can do for you?
if i can't reply you immediately, pls wait a moment, i'll reply you ASAP after back. thank you:)

WHERE are you friend?
Прочитанные

i am here now, dear

почему молчишь
Прочитанные
29/11 16:35

Im already nervous
Прочитанные

i understand you, dear
but i have not got exact news, i need to confirm again

Why so long
Прочитанные
Вчера 10:40

How are you dear friend?
Прочитанные

dear friend, welcome :) can you pls tell me anything i can do for you?
if i can't reply you immediately, pls wait a moment, i'll reply you ASAP after back. thank you:)
Вчера 11:35

dear friend, i checked the phone already
my technician told us: phone screen was scratched, not power on
and the phone was put under dirty water
what happend pls, dear?
if you need, i will ask some photoes about it
Вчера 13:00

Dear, I told you right away that i spilled water on him.He has moisture protection IP68.What are my questions?Do you want to solve the problem, as i understand it?You sold me a refurbished phone with a change screen and dont want to admit it!You disappointed me!
Прочитанные
Вчера 13:16

A scratch can not affect the inclusion of the phone!Do not consider me an idiot...It does not turn on because water has go into it!
Прочитанные
NOTE: The message has not been sent. Please be aware that you are required to comply with local laws & policies.
A scratch can not affect the inclusion of the phone!Do not consider me a fool ...It does not turn on because water has go into it!
Прочитанные
Вчера 15:42

Order Number #[protected]
Samsung Galaxy S9+ S9 Plus G965U Unlocked 4G Android Mobile Phone Octa Core Snapdragon 845 6.2" Dual 12MP RAM 6GB ROM 64GB NFC
FINISHED
US $363.00
Прочитанные
Order Number #[protected]
Samsung Galaxy S9+ S9 Plus G965U Unlocked 4G Android Mobile Phone Octa Core Snapdragon 845 6.2" Dual 12MP RAM 6GB ROM 64GB NFC
FINISHED
US $363.00
Прочитанные

dear friend, i am sorry about this trouble, pls send it back to me, let me ask my supplier check it all.
thank you
Вчера 16:21

Dear, what should i send you?Youve already had a phone for a week.I understand that you dont want to resolve the issue positively?I will complain about you.You knew that the phone was restored, and now you are hiding as a supplier!Reimburse me for my expenses!
Прочитанные

oh, dear friend, i am sorry, i made a mistake,
do you mean you want to refund.
regards
or resend another one

Restored again? Without ip68?
Прочитанные

let me ask my supplier if it add ip68 function.
Вчера 16:58

Dear, i dont need a refurbished phone! Give me the money for the phone and 13$ for delivery
Прочитанные
09:14

Dear where are you gone?
Прочитанные
Do you want to solve my problem?
Прочитанные
13:36

Order Number #[protected]
Samsung Galaxy S9+ S9 Plus G965U Unlocked 4G Android Mobile Phone Octa Core Snapdragon 845 6.2" Dual 12MP RAM 6GB ROM 64GB NFC
FINISHED
US $363.00
Прочитанные
Where are you dear?
Прочитанные
14:05

dear friend, do you have paypal account.
regards

There is a commission.Are you ready to pay it?
Прочитанные

or i ask my colleague how to do.
regards

why dont you want to return money to my visa card.I paid from it
Прочитанные

dear friend, i have not send money to other country before, and our country can not allow it, regards

Dear, what then to do?
Прочитанные

i will ask my colleague, do not worry.
regards
14:26

Dear, im tired of waiting!Transfer through PayPal, your commission...[protected]@gmail.com BUT IM WAITING!
Прочитанные
14:36

IM WAITING!
Прочитанные
Order Number #[protected]
Samsung Galaxy S9+ S9 Plus G965U Unlocked 4G Android Mobile Phone Octa Core Snapdragon 845 6.2" Dual 12MP RAM 6GB ROM 64GB NFC
FINISHED
US $363.00
Прочитанные
14:55

but it is high commission, dear friend.
15:00

Why should i pay it?Its not my fault.I want to get it in Full.Im not a rich man...
Прочитанные
15:18

dear friend, i accept refund,
so can you contact aliexpress, we will solve it by aliexpress. refund it through

avatar
Topco-The Reliable Genuine Mobile Phone Store
15:57
Dont forget about 13$
avatar
ePlus Store
13:09
what can we do for you ?
avatar
AKTIMO Official Store
yesterday
[Order card]
avatar
M&L 3C Store
05/11
ok friend, we'll accept this dispute go
Topco-The Reliable Genuine Mobile Phone Store
29/11 07:40

Why are you silent, promised to answer yesterday
Прочитанные
29/11 07:45

Three days have passed since you received the phone, but the problem is not solved
Прочитанные
29/11 16:21

Прочитанные

dear friend, welcome :) can you pls tell me anything i can do for you?
if i can't reply you immediately, pls wait a moment, i'll reply you ASAP after back. thank you:)

WHERE are you friend?
Прочитанные

i am here now, dear

почему молчишь
Прочитанные
29/11 16:35

Im already nervous
Прочитанные

i understand you, dear
but i have not got exact news, i need to confirm again

Why so long
Прочитанные
Вчера 10:40

How are you dear friend?
Прочитанные

dear friend, welcome :) can you pls tell me anything i can do for you?
if i can't reply you immediately, pls wait a moment, i'll reply you ASAP after back. thank you:)
Вчера 11:35

dear friend, i checked the phone already
my technician told us: phone screen was scratched, not power on
and the phone was put under dirty water
what happend pls, dear?
if you need, i will ask some photoes about it
Вчера 13:00

Dear, I told you right away that i spilled water on him.He has moisture protection IP68.What are my questions?Do you want to solve the problem, as i understand it?You sold me a refurbished phone with a change screen and dont want to admit it!You disappointed me!
Прочитанные
Вчера 13:16

A scratch can not affect the inclusion of the phone!Do not consider me an idiot...It does not turn on because water has go into it!
Прочитанные
NOTE: The message has not been sent. Please be aware that you are required to comply with local laws & policies.
A scratch can not affect the inclusion of the phone!Do not consider me a fool ...It does not turn on because water has go into it!
Прочитанные
Вчера 15:42

Order Number #[protected]
Samsung Galaxy S9+ S9 Plus G965U Unlocked 4G Android Mobile Phone Octa Core Snapdragon 845 6.2" Dual 12MP RAM 6GB ROM 64GB NFC
FINISHED
US $363.00
Прочитанные
Order Number #[protected]
Samsung Galaxy S9+ S9 Plus G965U Unlocked 4G Android Mobile Phone Octa Core Snapdragon 845 6.2" Dual 12MP RAM 6GB ROM 64GB NFC
FINISHED
US $363.00
Прочитанные

dear friend, i am sorry about this trouble, pls send it back to me, let me ask my supplier check it all.
thank you
Вчера 16:21

Dear, what should i send you?Youve already had a phone for a week.I understand that you dont want to resolve the issue positively?I will complain about you.You knew that the phone was restored, and now you are hiding as a supplier!Reimburse me for my expenses!
Прочитанные

oh, dear friend, i am sorry, i made a mistake,
do you mean you want to refund.
regards
or resend another one

Restored again? Without ip68?
Прочитанные

let me ask my supplier if it add ip68 function.
Вчера 16:58

Dear, i dont need a refurbished phone! Give me the money for the phone and 13$ for delivery
Прочитанные
09:14

Dear where are you gone?
Прочитанные
Do you want to solve my problem?
Прочитанные
13:36

Order Number #[protected]
Samsung Galaxy S9+ S9 Plus G965U Unlocked 4G Android Mobile Phone Octa Core Snapdragon 845 6.2" Dual 12MP RAM 6GB ROM 64GB NFC
FINISHED
US $363.00
Прочитанные
Where are you dear?
Прочитанные
14:05

dear friend, do you have paypal account.
regards

There is a commission.Are you ready to pay it?
Прочитанные

or i ask my colleague how to do.
regards

why dont you want to return money to my visa card.I paid from it
Прочитанные

dear friend, i have not send money to other country before, and our country can not allow it, regards

Dear, what then to do?
Прочитанные

i will ask my colleague, do not worry.
regards
14:26

Dear, im tired of waiting!Transfer through PayPal, your commission...[protected]@gmail.com BUT IM WAITING!
Прочитанные
14:36

IM WAITING!
Прочитанные
Order Number #[protected]
Samsung Galaxy S9+ S9 Plus G965U Unlocked 4G Android Mobile Phone Octa Core Snapdragon 845 6.2" Dual 12MP RAM 6GB ROM 64GB NFC
FINISHED
US $363.00
Прочитанные
14:55

but it is high commission, dear friend.
15:00

Why should i pay it?Its not my fault.I want to get it in Full.Im not a rich man...
Прочитанные
15:18

dear friend, i accept refund,
so can you contact aliexpress, we will solve it by aliexpress. refund it through aliexpress.

Hi,

I have a complain about 2 orders i did last month.
I ordered 2 Iphone Case the order id is :
[protected] and [protected].

And i didn't get my product except this i didn't get a refund for this product i payed 10 dollars for both of them and i want to know form your side what is happening with this 2 orders.

Please can you give me any response, i am a Gold Member in Aliexpress and i make a lot of orders but if this continues like that its not fair.

Thank you in advance,

Edi Ismaili

I order one crafting cutting machine from this seller, Tools Dropshipping Store, i pay the price wich the company say is with discount for black friday and shiping but next day i get msg from the seller that they ask me more 8 USD us shipping taxes. I refuse to pay bcz this amount is exactly the diference and discount wich they say they make it for black friday and i choose to cancel the order with the exact reazon of cancelation"the seller raise the price" and i get a new msg that they will not refund me only if i change the reazon. I cant belive they play like this with customers.

I bought 2 AirPods pods the seller store name Lascary advertised that if double tab
Left earphone you can answer incoming calls or double tap to wake Siri
After I received the item not going all that functions I send text message not answered for 3 days I opened dispute
They reply not include any proposal they just writing please rest you air phone and double tap left ear than they ask me to send video and he he give me privet email
I chat customer service and suggested to add the video on the dispute page maximum 2 minute is very hard to display 2 minutes all he requesting I posted 3 video to AliExpress show that I reset the AirPods
Double click not answering the calls bore wake Siri
Customer proposal was send our staff back to there address
The coast Canada post register parcel to China is 100 CD dollar and both AirPods I bought 80.90 CD
I proposal partial refund since we are not getting any results and AliExpress platform not intervening still not answer
Also I send to AliExpress evidence the store send me business card saying if I want future replica AirPods 1:1 contact yo our store but don't display the picture AliExpress not allowed
That is clear scam still AliExpress silent

I would like to make an official complaint for the way I was treated on AliExpress. I have ordered an item which I never received. The item was tracked and so it says that it has been delivered but I checked my post box and local royalmail and had no information about it, nor the package. I have contacted a seller a few times asking about what had happened with my parcel. The dispute was opened immediately and closed a few days later. I asked then again about information what had happened with my parcel or who was the carrier so I can complain to the company for not leaving "you missed delivery" note or for handing it to a wrong person (because I still don't know what exactly happened with my item!). I was ignored by the seller, by the customer service and apparently I am banned now and I am not even able to give a feedback. Spend money, never received the item, nor help. I just have been totally ignored and then banned. I will not leave it like this. I am waiting for your response. Thanks, Anna

I updated my delivery address on the Ali Express app and website. I ordered several items as Christmas presents. However, when I checked the tracking information I discovered that all three parcels had been sent to my old address. None of the sellers have been keen to help me and are saying this is my own fault. I am disgusted that the update has not been passed on to sellers - I am now missing several Christmas presents for my children. The account clearly states 7 Wallows Wood as my preferred delivery address and yet not one of the companies I have purchased a product from has this listed. Why is there a discrepancy between what I see and what the seller sees?

Hello. I tried to pay my order on alixpress. At first it said, that payment failed and I had to do it again. So I paid again and second time it worked. Than I went to my email and saw, that I recieved 2 emails saying that payment was succesful, so I checked my bank records and it said, that I had actually paid twice. So, how can I get my money back?

I vae ordered keychains from AliExpress. They haven't arrived yet. I have ordered them in march. I have already paid for it. Please look into my complain. I want my stuff. I have total 4 orders, 3 of them are keychains and 4th one is gems.
1. Tracking number: LP00127532977211
2. LP00126893165897
3. LP00127866249145
4. LP00133421860089
Please deliver my order.

Hi Greetings
Greetings

Our Melsya Brand name is used to sell Mlay products on Ali Express
This is a conflict of Interest, Melsya name is used only in Arabic.
Attached are the screenshots + sellers information + below are the links
https://ar.aliexpress.com/item/32891332822.html?spm=a2g0o.detail.1000023.5.1dd7787apYBJqt

https://ar.aliexpress.com/item/32903093991.html?spm=a2g0o.detail.1000060.1.79505ef0xXLe4G&gps-id=pcDetailBottomMoreThisSeller&scm=1007.13339.146401.0&scm_id=1007.13339.146401.0&scm-url=1007.13339.146401.0&pvid=bd26f057-5c0d-453f-a344-bb5c2dbb07b6

Hello,
These are messages I made after I got not working ignition coil from Farmertec Official Store. After the Dispute time ended, ''very helpful" seller is gone.
Thanks for a paid attention.

Doesn't work not fire or is it another reason? Please don't worry that we will always be here to help you know how to solve the problem.
Не работает ли не огонь или это другая причина? Пожалуйста, не беспокойтесь, что мы всегда будем здесь, чтобы помочь вам знать, как решить проблему.
Alibaba Translation
13/07 20:28

No spark from the very beginning
Read
15/07 04:01

Have you checked your spark plug, is it normal? Generally speaking, the misfire is basically caused by the problem of the spark plug. Waiting for your reply
20/07 15:27

Spark plug was replaced by another one - no luck
Read
Manny FarmerTec is here to help you.
29/07 12:56

Order Number #[protected]
Farmertec Made Ignition Coil For Stihl FS120 FS200 FS250 FS300 FS350 FR350 BT120C BT121 String Trimmer OEM# 4134 400 1301
FINISHED
US $9.38
Read
Вам поможет Manny FarmerTec.

I want 4 Euros back for this non working coil.It was checked by a specialist. I bought another one.
Read
12/08 17:07

Order Number #[protected]
Farmertec Made Ignition Coil For Stihl FS120 FS200 FS250 FS300 FS350 FR350 BT120C BT121 String Trimmer OEM# 4134 400 1301
FINISHED
US $9.38
Read
Manny FarmerTec is here to help you.
Order Number #[protected]
Farmertec Made Ignition Coil For Stihl FS120 FS200 FS250 FS300 FS350 FR350 BT120C BT121 String Trimmer OEM# 4134 400 1301
FINISHED
US $9.38
Read
Order Number #[protected]
Farmertec Made Ignition Coil For Stihl FS120 FS200 FS250 FS300 FS350 FR350 BT120C BT121 String Trimmer OEM# 4134 400 1301
FINISHED
US $9.38
Read
13/08 04:34

Do you mean that the new ignition coil can work? Confirm that it is a problem with the ignition coil. Can you provide your new picture that is different from what we sent?
19/08 20:27

I bought a new coil and it works without problems. This coil I bought from spare part dealer in my country and they claimed it made in EU.
Read
Manny FarmerTec is here to help you.
02/09 21:51

Looks like you are not keen to share expenses for your not working product. Not nice from your side
Read
Manny FarmerTec is here to help you.

Seller cubot direct store ignored my messages until it suited them. Bought a cubot phone for $325 which they promised to deliver in 1 - 2 days but 5 weeks later I still have not got anything. After I lodged the first dispute the seller gave me the excuse that the freight company had lost my package after I confronted them with the information that dhl said the tracking # they gave me was invalid. The offered to send me another phone if I cancelled the first dispute so I did. Weeks later I again checked with dhl the second tracking # given to me by the seller and again dhl stated that the # was invalid and to contact the sender/seller who gave me that #. I sent messages which remained unanswered so lodged 2nd. Dispute clearly asking for a full refund. The seller ignored my msgs and request in the second dispute for a full refund and shipped the phone 1 day after. They only answered to my mesgs and dispute when the phone ws in the country stating that dhl should delivery the phone to me in 1 -2 days. I told them to get dhl to take the package back to them and refund me the full amount. Aliexpress will not issue a full refund to me unless I send the phone back at my expense. Why should I bear the expense of sending the phone back when the seller ignored all my messages and request in the dispute for a full refund?

I placed an order by mistake back on 11.11 and instantly canceled it, seller confirmed it quicky the same day.
Aliexpress STILL HASN'T PROCESSED A REFUND.
I contacted their chat support several times and they l blatantly lie that refund was processed and I just need to wait for a bank when clearly the order is in refund processing state which means that Aliexpress has not released the money.
This has been 2 weeks and this is ridiculous. And it's serious money, it was $150.

on 29 oktober 2019 I've ordered an apple watch band from the Beiziye watchband store. a few weeks later it arrived at my home in the netherlands and in my excitement I've installed the band on my watch immediately.
now after 2 weeks the watch band broke and made my apple watch fall on the ground getting damaged. the breaking happened on 21 november 2019.

I've already contacted the seller because if the seller provides me with a product that breaks within 2 weeks they are accountable for the damage it causes.
strap broke within 2 weeks.

now my brand new apple watch is damaged, my watch band broke and the seller refuses to give me my money back for the band and damages to my apple watch which results in a payment of €489, - to my paypal account [protected]@hotmail.com.

now the seller says that the strap broke because I've not installed it correctly. this is not correct and this ofcourse has nothing to do with the fact that the srtrap broke. I hope that filing a complaint will get me to recieve my money back for the strap and a compensation for my damages.

As you can see on the pictures the band broke and lost a piece, this happened while I was walking to school and in other pictures you can see the damage to my apple watch.

I've bought the apple watch on 6 november 2019 making it brand new.

kind Regards,

Aziz Philippens

I have not received the product I ordered over 3 months ago and when I contacted the seller they refused to give me a refund.seller claims I should rePay for product then they will reSend product of which I am fed up and I want a refund!...when I said I wanted refund seller refuses and I am confused as to why?.a month ago I wanted to complain then seller said I should wait 15 days and still after that I never received the product.i have been to the local post office countless times checking for product to no avail. Please see attached a screenshot of conversation with seller.

I have an Order with the number : [protected] and the order is in transit for more than what is the time said on the product page that was 7 days . It´s an order from Spain to Portugal so should really take on maximum seven days but it could take even less for my experience buying online, anyone can say the same as me . The problem is that since I asked the seller to see what is wrong here he tried to justify with the logistics and said to me to contact the logistics, I contacted and they said that the order is not even in Portugal yet after all this time. So I contacted the seller again and he just says tat the order is on transit ... So the seller didin´t helped me in this process and the minimum for a seller is to help if something is not right ... So I opened a dispute, but the seller refused to send me a refund, he still answered that the order is on transit, nothing more. I don´t care if the order is in transit or not it is just taking too much time ! If I wanted to wait so much I had ordered it from out of Europe ! and is not fair to wait almost one month more to Aliexpress can take the case ! it´s ridiculous, if I ordered something from Spain is because I ´ve with some hurry and din´t have a such good price in Portugal, so Aliexpress taking almost 1 month to Aliexpress take care of this is like ordering it again from china ! it´s just ridiculous ... I am sure that the seller never will give me the refund if Aliexpress don´t take the cause because all chat history with him . So I am asking, please take the case as soon as possible and not only in 24 days ! right now I am a very unhappy costumer, I wanted to continue to buy on Aliexpress since I ´ve been doing this since too much time already, but the first order that I make with more urgence from Europe this happens ! I hope it can be solved faster than 24 days and I can continue to buy here! I will attach some evidences like I did on dispute.Hope that this all can be solved faster .

Best regards,
Rui Neves

Dears
Im asking how can I choose and paid all amount for order to receive by aliexpress but unfortunately not receive then your judge this is my mistake and no refund and this is my responsibility.how even all of my role done also tried to check and sent you that not allowed to receive and respect all time taken to study my case without anybody talk with me even to check the details.
Really very very bad experience faced with you,

Kassem