Menu
Write a review
File a complaint
AliExpress

AliExpress review: False sellers on AliExpress

C
Author of the review
11:33 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have made big buying in China with different platforms. So I already know a little about the transaction procedures.
Still I got trapped by a pretended seller of excavators.
Actually in this category there are systematically appearing two problems: the announced prices are way much below the finally asked prices and secondarily the sellers get the buyer off the platform by communicating via WhatsApp.
I was trapped by accepting a deal on WhatsApp. After having paid 500€ for initiating the production process, nothing went the usual way. No proof of the production of the excavator, no information about the processing. I had to ask every step and finally when I asked for proofs they send me definately false pictures. I asked to return on the Aliexpress platform for finalizing the deal - they just do not react. So I won't pay the resting 3000€ because it of the platforms I don't have any protection and the behaviour of the seller was definitely flawed.

I talked to AliExpress about the problem since they did not warn the customer about the risk of communicating outside of the platform, but they never where interested in the problem.
So I hope with this description that at least other customers don't get trapped as I did.

Recommendation: don't communicate with the sellers outside the AliExpress platform.

0 comments
Add a comment
  1. AliExpress Contacts

  2. AliExpress phone numbers
    Click up if you have successfully reached AliExpress by calling +86 571 8812 6600 phone number 90 90 users reported that they have successfully reached AliExpress by calling +86 571 8812 6600 phone number Click down if you have unsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number 80 80 users reported that they have UNsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number
    6%
    Confidence score
    China
    Click up if you have successfully reached AliExpress by calling +1 (408) 748-1200 phone number 0 0 users reported that they have successfully reached AliExpress by calling +1 (408) 748-1200 phone number Click down if you have unsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone number 1 1 users reported that they have UNsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone number
    USA
  3. AliExpress emails
  4. AliExpress address
    № 699 Wangshang Road, Binjiang District, Hangzhou, 310052, China
  5. AliExpress social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 23, 2026
  7. View all AliExpress contacts
AliExpress Category
AliExpress is ranked 7 among 1123 companies in the Online Shopping category