AliExpress – AliExpress blocks disputes to keep your money

I bought a swimming pool for my son. The courier officially confirmed in writing that the package was STOLEN during delivery and took full responsibility.
Despite this, AliExpress keeps the status as “in transit” to avoid processing the refund.

Their strategy is clear:

Keep the tracking stuck at “in transit” even when there’s proof of theft or loss.

Redirect the “Open dispute” button to the open orders page, blocking you from filing a claim.

Reply only with automated “please wait” messages until the buyer protection period expires.

This is not a system glitch – it’s a deliberate practice to hold money for undeliverable orders.
I have screenshots of the official tracking (“Package stolen”) and of their platform refusing to let me open a dispute.

Advice:
If you have a problem with AliExpress, save all evidence and file a claim directly with your bank or through the EU Online Dispute Resolution platform. Do not trust their so-called buyer protection to work.

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