The complaint has been investigated and
resolved to the customer's satisfactionResolved Aldo — bad service
resolved to the customer's satisfaction
Just wanted to share my unpleasant experience with Aldo this weekend. I went to the Easton location in Columbus, Ohio to find some shoes. The shoes I wanted they did not have in my size so they called Tuttle for me to put them on hold. I was told I had to pick them up that night because they dont like to hold on the weekend. I asked the gentleman what time they would hold them till I was told 10pm. So I went all the way up to Tuttle I got there around 9:15pm went through Macys out into the mall and saw gates were down. I went to Aldo and saw the lady a worker in the store. She ignored me. I knocked on the door and she stated they were closed not even giving me eye contact. I knocked again telling her my name and I had a pair of shoes on hold. She told me I should have been there by 9pm I tried to explain to her that the gentleman at Easton told me I could come and pick up the shoes till ten that I did not even leave the other Aldo store until around 8:45/8:50pm. She said that there was nothing she could do. She said I will be nice and hold them until noon tomorrow but they usually do not hold over night. I am upset about this situation because I have shopped at Aldo for many years. I felt that the gentleman who worked at Easton should have not told me I had until 10pm to get my shoes and the woman at Tuttle should of known I could not have made it to Tuttle from Easton in 10 min. Its quite upsetting that I had to stay in town an extra night to go 30min. to pick up a pair of shoes. This miscommunication caused a lot of issues for me as well as a lot of wasted time and gas. No one every apologized or admitted wrong duty. This situation will not cause me to stop shopping at Aldo because I do truly love the shoes and prizes but I did want to bring it to someones attention.