Menu
Aldo Customer Service Phone, Email, Contacts

Aldo
reviews & complaints

www.aldoshoes.com
www.aldoshoes.com

Learn how the rating is calculated

1.4 190 Reviews

Aldo Complaints Summary

16 Resolved
166 Unresolved
Our verdict: If considering services from Aldo with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Aldo has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Aldo. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Aldo reviews & complaints 190

Filter reviews by rating
5
7 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest Aldo reviews & complaints

ComplaintsBoard
R
11:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aldo bad customer service

Hi, i would like to make a very important feedback about one aldo staff working in singapore, at suntec city named mindy who doesnt know her products well, and she definitely is not a customer service oriented and very unhelpful, she even argued with me. When i asked her if the watch can be adjusted, she said no. Does it has a service centre she said no. How do we adjust it, she said she doesnt know. When i asked her how are we gonna buy if you know nothing. . She said customer still buy. So what happen if customer bought it and she has problem changing the straps. . And she said she doesnt know. The best thing is, she's in charge of the store. How is this possible? I have a receipt, dated 25 / 02 / 2010 @ 12:44:16. Watches code : 1) (Middough - 81) 31 - 14 - 1 [protected] s10 (White&gold) , 2) (Berry - 81) 31 - 14 - 1 [protected] f09 (Metal matte silver with rubber and leather straps)

Please acknowledge this and do something about this. Thank you.

Read full review of Aldo and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
Lisajayne33
, GB
Feb 02, 2011 11:34 am EST

I was offered a £20 gift voucher when both heels fell of the boots I purchased! I'd only had them 10 days! Terrible customer service, it's a joke!

R
R
RetailMngr
, US
Apr 07, 2010 2:43 pm EDT

Youre acting like you are buying a Movado watch. Yes, she could have been a little more polite(but you're probably exaggerating as most people do) but for a $35 watch, you are expecting way too much. Common sense would tell you that you can't adjust leather straps also

ComplaintsBoard
J
9:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aldo horrible quality shoes

I am very disappointment in Aldo Shoes. I purcashed a pair of McMickle dress sandal for a ball on Valentine's day 2009. When I returned home that night it was very late so I placed the shoes back in the box. A week later my mother asked me to show a cousin of mine my shoes. When I took the shoes out of the box two rhinestones were missing off one shoe and one off the other. I purchased these shoes from Aldo's at the Streets at Southpoint 6910 Fayetteville Road Durham, NC 27713. I spoke to the manager whose name is Raja and he indicated that if they were worn he could not replace them but he would e-mail the home office to see what he could do. He did call me back and requested that I bring back the shoes to see what they could do and I appreciated that. I took the shoes back and was told that they would give me another pair of shoes but if the rhinestones came out of these they could not replace them. The salesperson by the name of Miriam suggested that I take some nail hardner and spread it over the rhinestones before I wore the shoes or take them to a shoe repair person to seal the rhinestones before I wore them.

I am so disappointed that I don't know what to do. I informed her that I have purchased many shoes with rhinestone's in them and the rhinestone's did not fall out and I did not appreciate purchasing a pair of shoes and having to repair them before I wear them in order to secure the stones.

I will never purchase anything from them again. The shoes did come with two screws for the heel of the shoes but know rhinestone's that could be replaced. Apparently the stone's are needed if the shoes were only worn once.

Read full review of Aldo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
7:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aldo got the shoes back and have not returned my money

I purchased 7 pairs of shoes from there website. The website was incorrectly size for the United States so they were all to small. I called only to find out that four pair came in my size. I order those four and received return receipts for the other seven. Once they received the other seven they would refund my money. Well that was a month ago. I have been calling for the last two weeks attempting to obtain a refund. I have called an spoken with several people - they say they will return my all in 24-48 hours however thta never happens when I call back they act as if they dont know what I am talking about. When I call the extention that I spoke with prior too the keep saying that they are working on it. I have spent over five hours attempting to collect a refund an they have finally refund $66.15. I am waiting to hear from the department manager who happens to always be out in order to get the remaining balance. I will NEVER order from them again on line. It is stealing for them to get the shoes back and not return my money. As far as I am concerned they are theives. I spoke with Julie at ext 2706 she never returned the call. I spoke with a young lady at ext 8982 she of course never return the call. This company is UNBELIEVABLE

Read full review of Aldo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
7:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aldo management do not care about misleading sign

Their were boots on a clearance rack with shoes and boot that said $19.99 everything looked to be on sale when you when to purchase the price was not on sale it was full price... (in very small print not visible unless we got on the floor and looked very closely at the sign it said from) as you will see the photo shows. They were very rude about this... This really seemed like a bait and switch... I would not have even looked at the boot if they were not on sale (they were children's boots and it being the end of feb who would have not known they were not on sale when you see a sign like that) Management was rude and did not care that their signage was misleading.

Read full review of Aldo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
8:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Aldo Item never shipped

I ordered 4 pairs of shoe online on 31-Dec-09. I received 3 pairs but the last one never get it. So I tried to call so many time and the stupid answer machine never get me to talk to actual customer service. I was tired of calling and waiting, so i sent an e-mail to the store about the missing pair of shoe on Jan 25th 2010 but I didn't get any response. I tried to call the customer service again on Jan 27th 2010 and finally the lady answer the phone. She said that the shoe is shipped but there is no tracking number. She told me that she sent the request and someone should find out by Friday of the same week... I got nothing until Feb 8th, someone sent me this email:
"Dear Lani
Thank you for writing to aldoshoes.com.
We are sorry to hear that you have not received your SELIGA items.
While verifying your file, it was brought to our attention that you have already spoken to one of our agent.
Please let us know if we can assist you further.
Thank you for choosing ALDO.
Sincerely, "
What kind of business is this... :(
This doesn't solve my problem. Either send me the shoe or refund the my money back. I don't think i want to order shoe online from this store... bad bad bad

Read full review of Aldo and 1 comment
Hide full review
1 comment
Add a comment
K
K
khiggins57
, US
Oct 09, 2011 11:06 pm EDT

I bought and paid for boots. Was assured by sales rep. that they would be delivered to store in 3-6 days. Bought Friday. No problem for receipt by following Thursday (birthday). Now I learn that they mean 3-6 business days (not counting weekends although they are open for business). The 3-6 days does not begin until the order is processed (1-3 days). In my case the order was not processed for 6 days, and shipping will be at least another week. Poor service to promise you one thing, get your money and then send you to head office where they state that non of those dates are true. Way to take the money and run ALDO. Lying to get a deal is not very professional.

ComplaintsBoard
T
6:21 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aldo - Awful, awful, awful

Aldo is awful! I thought it was simple - return a pair of unworn shoes in the original box with both the original receipt and a gift receipt in hand. Then the staff in the store said "company policy" was "even exchange only" and if the cost of the replacement shoes was less than the returned item we could "donate the difference for aids." she also said that...

Read full review of Aldo and 28 comments
ComplaintsBoard
L
2:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aldo sub standard customer service

For the past ten years I have been both a devoted, as well as, a very satisfied Aldo customer. However, I am compelled to forward this letter of complaint to your attention.

I have purchased shoes and accessories from Aldo on a regular basis in stores all across the globe; and not only for myself, but for my entire family. I have multiple homes and upon my return to our beach house in FL this year, I discovered a forgotten pair of brand new, gorgeous black patent platform sandals in my closet which I purchased just about a year ago. I was very eager to finally wear them.

Last Wednesday evening, June 10, 2009, was the idea occasion. However, as I stepped out of our house and walked on to our car, I mentioned to my husband how painful these shoes were. Determined to enjoy their trendy style and beauty, I decided to ignore the pain for the fashion sake. However, after another 30 minutes of agony, it became apparent, that ignoring the pain was no longer possible.

After wearing them no longer than 45 minutes, I called the Aldo store at International Mall, ( Store 2117) in Tampa, FL. where I had the privilege to speak to Josh, the store manager, and upon my explanation of the situation, he quickly responded, that this was not a problem, and even though the shoes were worn once, I could bring them in for a simple return.

I was very grateful to Josh, and was amazed at how professional he was in trying to handle this situation. After all, I have never had to call a store to return a "used" pair of shoes.
I mentioned to Josh, that I will be able to bring the shoes, with the original box and the receipt, on Sunday, June 14, 2009. Josh advised me that since it was his day off, he will forward this information along with instructions, to Jessie (2303), the assistant manager who would be managing the store that day.

My husband and I arrived to the store on Sunday morning, and asked for Jessie. Jessie replied to us that he knew nothing of my conversation with Josh, nor did he have any instructions. He stated that he would call Josh for clarifications. We patiently awaited, while Jessie went into the back room to call Josh. Upon his return, Jessie's reaction was rather rude, stating that the shoes have been worn more than once and he will not be able to accept them, but only for an exchange. (I was rather astonished by his attitude, let alone the "expertise" that he had shown as to the condition of the wear of the shoes!).

After 15 minutes of very vehement argument, Jessie insisted on not accepting the return. I requested him to provide me with an opportunity to speak to Josh, since that original conversation was between myself and him, but he adamantly refused to redial his number and let me talk to him.

I asked for a contact information for the Corporate Headquarter, but he continued to refuse my requests. Furthermore, the hourly employee that was standing next to him, just "barked" at us that they were simply not going to do the return and that I was welcome to come back when Josh was around.

Since I knew I wasn't going to be coming back to this area soon, I picked up another pair of shoes, which I did not care for of equal value, exchanged them, and stormed out of the store. On our long drive home, of over an hour, we stopped by another Aldo store, and successfully returned the new pair of shoes!

On the way back, I also had the chance to reflect on this ironic situation, and the poor handling of what should have been a rather simple return and a very satisfied, long time customer, but instead cost the company, hundreds of thousands of dollars in revenue!

This shouldn't take a rocket scientist to understand the simple arithmetic and the consequences. However, neither Jessie, nor Josh, cared to pay attention, think, or better, simply provide exemplary customer service.

So on my long way back, I picked up my phone and called a couple of my good shopping friends. Each one of them has been an Aldo devotee shopper for years, since I was the one that usually brought them with me to our mutual shopping sprees.

After relating this story to them, they quickly got on their multiple blogging sites and the social media groups, and emailed this story to over one thousand friends. Yes, girls talk. When they happy you know it, and when they feel wronged, you'll know it faster!

Within minutes, about 50 of their friends replied that they will never shop in Aldo again. This was just the beginning...as emails and bloggs of disgruntled customers have a life of their own.

As an attorney, and a CEO of a company, who is married to a successful physician, a $100 pair of shoes, wouldn't have broken my bank. However, the rudeness of the store's management drove me out of that store, quicker than a wild fire!

Over the years, I have invested and spent tens of thousand of dollars in all the different Aldo stores. If all our blogging friends who swore to never shop there again have spent just a fraction of what I used to spend per year, this will amount to a loss of hundreds of thousands of dollars to Aldo.

One of my friends later called the store to inform Jessie of his grave mistake, and poor judgement. She told him that his poor decision is going to cost the company far more than $100.00. His reply was simple and rather astonishing: He simply didn't care and stated that the loss was not of the company but of the customers.

At that moment, it became clearer than ever, that if he had applied for a job in my company, I wouldn't hire him to wash our floors!

Customer service is everything and in this economic environment I do not know of any company which can afford this kind of negative publicity and loss of revenues.
The loss is not of the customers, because we, the ones who have the disposable income to splurge on fashions, will continue shopping at the better stores such as Nordstrom, Neiman, and Sacks, where customer service is taken to the highest levels, and not only our dollars are the one who are being appreciated, but it is the long term relationship that is being valued!

Is there a moral to this story ...well, I guess more than just one ...
But in a gist, don't shop where you are not appreciated, where the company does not stand behind it's products, or where the company cannot afford to train their management!

Was it all worth it for $100.00 ?

Well, if Aldo continues the same way, these $100.00 incidents will destroy the company, and as for the valuable assistant manager - Jessie 2303 ...as he stated, he simply did not care!

Best,

LS

Read full review of Aldo and 11 comments
Hide full review
11 comments
Add a comment
H
H
holding out hope
, US
Dec 01, 2015 9:55 pm EST

I also had an order cancelled without an offer of a rain check, delayed shipment, etc. I sent an email to their Customer Service contact, asking for help understanding why the order was processed with so little attempt to honor the order. The response included a misrepresentation of their policies, though it was very polite. It quoted a notice of 1-3 days to process an order. The word process was used multiple times. In fact, the site does not reserve 1-3 for processing an order. There is no reference to this on the ordering page under customer service. The 1-3 day mention is on the shipping page, and is referred to as a "handling" time, and makes no mention of cancellation. This is immediately preceding a table demonstrating lead time on your order depending on selected shipping method. Clearly this handling time is intended to inform the customer that the time associated with the selected shipping method is in addition to this handling time. There were two other references, neither of them in my confirmation email, relating to processing. The first was on the actual confirmation web page, which I captured for my records. It stated that if billing concerns arose, and they were unable to reach me by phone or email my order could be cancelled. This was not the case, the item was described as out of stock. Similar to another complainant, my item was available on the web site for at least a day or two after I placed my order, so at the very least, their inventory management was severely lacking in this case. The second notice was in relation to an order status of in process for greater than 72 hours (not 1-3 days...this was a distinctly different phrasing, and not what was referenced in the customer service response). In this case, a follow up email with further instruction would be sent. First, my order never had a status of in process. It was always in shipping. Second, I would not call a cancellation notice further instruction.

So, I opened a live chat, because I had the free time, and worked through it in real time with a representative. The representative was polite, and toed the company line while trying to be as helpful as possible, but insisted on quoting the 1-3 day policy, even pointing me to the link to the shipping section. I explained that was not processing, but handling, what it was intended to show given the context, and that there was no mention of cancellation there. Again, that the only cancellation language was provided in relation to a billing error they were unable to resolve by reaching me. As the representative was unable to authorize either a rain check, or reinstated order with a note explaining I would accept delayed delivery, a case was opened, and I am expecting contact from a supervisor.

In the end, there is an umbrella in the legalese terms and conditions that allows cancellation of anything for any reason. I found this later, as I knew it had to exist. Had they pointed to that, I'd have had little to argue, but my dissatisfaction, and the lack of good faith in the transaction. But they didn't, so I hope to have a reasonable conversation with a supervisor in the next 48 hours. If Aldo wants to uphold the image of customer service the present on their site, and develop a long standing customer, they will, as most retailers would, find a way to honor the purchase I made. It's a simple thing. These are all simple things.

E
E
EmanSh
, EG
Apr 06, 2012 10:55 am EDT

I had a horrible experience in Aldo Egypt today the rudeness and arrogance of the sales personal chocked me while trying to return a shoe that I have bought 4 days ago

U
U
Unsatisfied123
Atlanta, US
Mar 30, 2011 5:32 pm EDT

I shopped at the cumberland mall location for Aldo and I am completely repulsed by their customer service. I was honestly wanting to buy a shoe and it took them 15 minutes to finally ask me if I needed a shoe. I told them yes and when the girl went to go in the back to get the shoes her phone rang and she answered it! So I wait a good 5 minutes for the one pair of shoes she brought me out and she just hands them to me and walks away and goes in the back. Then she comes back and asks me if I want to buy the shoes and I said no they were not
What I was looking for. Now is the part I really could not stand...SHE ROLLED HER EYES AT ME AND WALKED AWAY WITHOUT SAYING ANYTHING!' I will never shop at the Aldo Again. Horrible customer service by the woman Tracy !

J
J
jennyb
Vancouver, CA
Nov 29, 2010 5:44 am EST

I have a complaint of my own for Aldo. Earlier today I was at an Aldo Accessories and after about a minute I started to feel as though I was being watched. One of the young female employees working there was eyeing me and following me around as if she thought I was going to steal something. I was holding a pair of earings in my hand while I continued to browse and the employee strutted over and in a very condesending way asked if she could hold the earings at the counter until I was ready to pay. I felt it was extremely rude. However I did want the earings so I just told her I was going to pay now and leave. When I handed her a ten dollar bill for the eight dollar earings she held it up to the light to make sure it wasn't counterfit... I was in shocked! I wonder does she check five dollar bills aswell? I felt completely insulted and I am absolutly livid. I understand that part of one's job while working retail is to do what you can to prevent shop lifting but this was uncalled for and just plain rude and obnoxious. Is it because I am a young girl in my twenties? Is it because I was wearing a baseball hat ? I wasn't aware those were reasons for being treated like a potential criminal. I mean really, is that standard practice at Aldo to make their customers feel so uncomfortable and insulted? The last time I went shopping in that same Aldo Accessories I must have bought about fifteen things and spent over two hundred dollars. I dont look like someone who is going to shoplift by any means. I honestly do not understand why I was treated that way. Needless to say i wont be visiting that Aldo Accesories location again and after reading these other complaints I'm not so sure I want to shop in any other Aldo store either.

I
I
Imaging
, US
Nov 20, 2010 8:13 am EST

I am launching a fashion & advertising agency sometime in 2011 and before I do I am coordinating a fashion show. I have been calling around to shoe boutiques so that I can borrow shoes for the show and Aldo happened to be on my list. I call the corporate office and with a very pleasant tone I asked for the department that would be responsible for handling my type of request. The "receptionist" had a tone like I was inconveniencing her and advised me "if you don't have the ext. I can't help you". She acted as if she didn't want to give me the information and she wanted me to just go away. So I keep asking probing questions to finally get the email address of the marketing department. I asked for her name and she says "I'm the receptionist" and she continued to say it the three times I asked her. She talked to me like I was a women off the street and then hung up on me. I called around and finally got in touch with her "manager" (it sounded like her) and she didn't sound like she really cared. I am long time customer with Aldo and after this I will never step foot in there again. (The shoes hurt anyway).

D
D
dudu2010
Orlando, US
Nov 08, 2010 2:43 am EST

Even District Managers of Aldo are full of BS. Recently, I purchased a new pair of shoes. (that was the last pair) Unfortunately, I did not check the bottom of the shoes that had a damage. And when I came home my friend noticed scratches on the bottom of the left shoe(every shoe stores use a left shoe to display) And at the next day I went to the same Aldo store for return or to get a discount. And I was shocked when the same manager (as he claimed) who sold me those shoes said that the shoes were new and accusing me wearing them and trying to return them. He was so rude. And if the manager of the store could behave the way he did I could not imagine what to expect from employees. My conclusion is that either one of the unacknowledged employees took them as a return or since they were on display they got damaged and non of us noticed it. However, I made my complaint to the District Manager his name is Orlando Palmer . And he promised me that if in 6 months I would decide to purchase any shoes from Aldo store I would have to contact him trough his email 0palmer@aldogroup.com and provide the information such as address and phone of the Aldo store I would be going, and he would be able to call that store telling them to give me a free pair of soil grip and a discount for any shoes I would choose. And guess what, the email he provided is incorrect (although I asked him to spell it for me 2 times, just wanted to make sure that I got it right) I'm so shocked. Aldo is so low and cheap. I would never shop there again. So disgusting.

D
D
docmp78
mid west, US
Mar 22, 2010 11:28 am EDT

CS is horrible! I ordered 7-8 pairs online, and 1 of the pair was cancelled, so i again went online to see what the matter is..i saw tht it's still available. So i wrote to the CS, and got a reply from Elvira, saying tht she was sorry for it, and if i could agian place the order by phone.So i called them to re-place my order.It's not easy to get thr', it took me half an hr...anyway, so placed my order, and paid the shipping agian, even though my 1st order was free shipping, coz my bill was abv $100...so just paid $6 shipping. Got an email confirming my order, n shipping details..so while i m waiting for it, I get another email saying this order has been cancelled again! so i write to Ms. elvira again, attaching all our previous emails, so tht she knows wht i am talking about..
this is wht i get a reply(after 10 days):

Thank you for writing to aldoshoes.com.
As discussed, this e-mail is a confirmation of your order cancellation (order#***)
Please let us know if we can assist you further.
Thank you for choosing ALDO.

Sincerely,

Elvira

I am wondering how dumb can these people be! I am writing to ask why my orders are being cancelled ?that is where YOU need to ASSIST me !
They should spend some money to train their CS.

So i am all confused at her reply and now i am going to find their corporate and write to them..that is if they care!

I m surely not buying frm there.

I
I
Iconic1789
Baltimore, US
Jan 16, 2010 11:32 am EST

Guess what...that woman is hard working too and that is why she can dispose of a $100 pair of shoes. As a former assistant manager of Aldo's I can tell you that it is our policy, for EVERYONE, to accept reeturns up to ONE YEAR after the purchase date. Get a grip, both of you are probably poor low class people who are just angry that the comp;laint is coming from someone with more financial means than yourself. I will say that the employees responses to this customer would have never happend in my district, our DM nor our Regional Manger would have allowed it. Instead, I would have tried my best to accomodate the customer because regardless of how much money is being made, the bottom line in business is that there is alwaysan opportunity to MAKE EVEN MORE MONEY! How do youthink Aldo became so successful? It is through word-of-mouth, not advertising because the company doesn't spend money on advertising campaigns (which I know is a fact from working with the company). There are companies with longer histories that were also retiail leaders that no longer exist. If this type of customer service was the norm, trust that Aldo wouldn't be an industry leader. I am sorry that the associates at that location do not take pride in the company they work for or the fact that they are the "face" of the company. Clearly they are there for the paycheck and not to do their job. I hope that you will not abandon Aldo, I love them and only left for a career in the field for which I have a degree. COme to the East Coast where the managers know how to treat their customers.

R
R
Rhett7337
Oshkosh, US
Dec 27, 2009 1:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

I really don't think it matters who you are or what you do for a living. Big Corporation doesn't care, as you should know, since you're a CEO. Two rude sales associates won't change a thing. If it was me, I'd never visit that particular store again, but ALDO is everywhere. I'd just go online, or somewhere else. I'm a Private Investigator by day, and I make far less than you do for a living, but I will still gladly pay $100 for a good pair of shoes.One of my future sister in law's makes less than $8 an hour, and just paid $70 for a pair of shoes from ALDO. Reaper1 pointed out the punch line: your shoes were a YEAR OLD. You're lucky you got an exchange at all. Just because you're a "big shot" in your world doesn't make you a big shot to everyone else. You get the same treatment as everyone else does in this world. Another good point Reaper1 made: donate them. Could you image the joy it would bring someone to find a pair of ALDO shoes at Goodwill, or any thrift store? Your pain could be someone else's pleasure.

And I just have to add, that if I was in that ALDO store and saw you giving that kind of treatment to their employee's, whether they were being rude to you or not, I would have stepped in and said a few words. You can't expect anyone, including sales associates, to respect you if you disrespect them, which is what I think probably happened.

Reaper1, I've read a few of your repsonses now. Way to tell it like it is. Go you! The world needs more people like you. From one outspoken, hardworking American to another, you rock!

U
U
UpsetCst
Indianapolis, US
Dec 23, 2009 7:11 pm EST

I agree with the writer of this complaint. The customer service is awful, seems like each employee of Aldo is ungrateful and dont try at all to please the customer.

ComplaintsBoard
L
11:48 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aldo - refusing to return refund

I purchased 7 pairs of shoes on the Aldo website. The website had them incorrectly sized for the United States and when I ordered what was to be size 10 US was actually size 9 US. I immedately called to have them return and order the correct size. I return all 7 pairs of shoes January 28 have tracking numbers to varify. I purchased the 4 pair that they had...

Read full review of Aldo and 4 comments
ComplaintsBoard
V
3:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aldo bad service

Just wanted to share my unpleasant experience with Aldo this weekend. I went to the Easton location in Columbus, Ohio to find some shoes. The shoes I wanted they did not have in my size so they called Tuttle for me to put them on hold. I was told I had to pick them up that night because they dont like to hold on the weekend. I asked the gentleman what time they would hold them till I was told 10pm. So I went all the way up to Tuttle I got there around 9:15pm went through Macys out into the mall and saw gates were down. I went to Aldo and saw the lady a worker in the store. She ignored me. I knocked on the door and she stated they were closed not even giving me eye contact. I knocked again telling her my name and I had a pair of shoes on hold. She told me I should have been there by 9pm I tried to explain to her that the gentleman at Easton told me I could come and pick up the shoes till ten that I did not even leave the other Aldo store until around 8:45/8:50pm. She said that there was nothing she could do. She said I will be nice and hold them until noon tomorrow but they usually do not hold over night. I am upset about this situation because I have shopped at Aldo for many years. I felt that the gentleman who worked at Easton should have not told me I had until 10pm to get my shoes and the woman at Tuttle should of known I could not have made it to Tuttle from Easton in 10 min. Its quite upsetting that I had to stay in town an extra night to go 30min. to pick up a pair of shoes. This miscommunication caused a lot of issues for me as well as a lot of wasted time and gas. No one every apologized or admitted wrong duty. This situation will not cause me to stop shopping at Aldo because I do truly love the shoes and prizes but I did want to bring it to someones attention.

Read full review of Aldo and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
S
S
Sherrie cameron
Winnnipeg mb, CA
Jul 24, 2011 3:45 am EDT

I bought a purse a clutch with a wooden handle the very first time I used it the wood broke it cannot be fixed they wood not give me a credit because I did not have my bill. I had bought the purse a month ago and had no intentions of returning it, so I though the bill away .I shopped alot at Aldo about $200a month . Bit no more, they don, t care if they lost a customer plenty of other shoppes to choice from . I am very disappointed.

F
F
funbags
Philadelphia, US
Jun 15, 2010 7:37 pm EDT

While I did not have bad service at Aldo I did have a bad experience with them. I bought a pair of brown dress shoes that I assumed were leather considering they were $70 and I was not in payless. Once I brought the shoes home and took them out of the box my entire bedroom smelled like gasoline or some type of chemical. I thought initially that this was that new leather smell, but as I looked online at the shoes I realized that they were synthetic, not leather. So at that point I really had no explanation for the ridiculous smell that these shoes had. I ended up taking the shoes back for a full refund, but I will never shop at Aldo again. I guess the idea is to make fake leather shoes and then spray them with a fake leather smell chemical to fool the customer. So bottom line is don't buy from ALDO.

S
S
SoFab09
Chicago, US
Dec 30, 2009 4:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I really do not like ALDO. They make you feel uncomfotable and rushed.
Everyone is so rude!
The lady who sold me the shoes outs only one boot in the box. I Was like, 'OKAY, I just spent 80 DOLLARS on boots, and your giving me one boot in the box?"

She did not even say sorry, she just rudley put the other boot in the box.

Really need nicer people to work at ALDO. Trust me, more people would buy things.

R
R
reaper1
vancouver, CA
Dec 11, 2009 11:45 pm EST

This always amazes me.

I ask you a question. You want a refund for that slightly worn shoe.

Would you buy it at full price slightly worn?

Obviously not, because you're picky and want to get your moneys worth, which is understandable.

But do some simply thinking. If Aldo refunds your worn shoes, they cannot sell it. No one would buy it. So when you say "I only wore it once" that doesn't really matter. You could have worn it a thousand times and it's still worn, therefore cannot be sold.

Aldo would lose tons of money and have lots of damaged prodcut if they did that everytime you bought a shoe the wrong size.

Moral of the story, don't wear the shoes out of the house and then demand a refund if you would not rebuy them at full price with the heel caps worn down and the sole scuffed.

Idiots.

J
J
Jim
,
Nov 29, 2008 11:47 am EST

Anyone know if they wore a shoe outside they can't return them...that why I wried them on in my house and waled in them...so I can return them today for a smaller size--this wa the customers fault!

S
S
sarah
,
Nov 06, 2008 7:25 pm EST

I went to Aldo last night and bought a pair of shoes [90$]
I tried them on in the store, they fit, i loved them.
Once i leave the store, i went to the washroom first and decided to just put the shoes on cuz they were so cute & i was excited to try them out & see how they feel
i wore them, literally, from the washroom to the parking lot.
it was 5 minutes.
and then i drove home.
So i hadn't really worn them at all !
But they were slipping out a bit at the heel, due to them being just a bit too big
so i brought them back the next morning and asked to return them for a size smaller
and the woman was SUCH a ### !
she was like, have you worn these?
and I said yes, for a few minutes to see how they feel. I was inside, and went directly to my car. 5 minutes walking.
And she proceeded to telling me how I cannot return shoes i've worn, etc, etc. THEY WERE IN PERFECT CONDITION..
So these 90$ shoes are too big for me and she wouldn't help me out at all. i only had them about 12 hours, and wore them for about 5 min !
ugh !
never going back to Aldo...

T
T
tim
,
Oct 27, 2008 7:31 pm EDT

i am always amazed when companies such as this scratch their heads and cant figure out why business is bad. what ever happened to going the extra mile? good customer service is practically nonexistent anymore. what a shame.

C
C
Cris
,
Oct 09, 2008 6:54 am EDT

Well guess my experience isn’t as bad as your, but I would agree some Aldo employee is rude and careless. I went to Also Store at Easton yesterday looking for a pair of shoe. The two ladies that were working there pretty much ignored me and seem to spend more time gossiping about something. It took me 2-3 try just to get some service. The service itself was horrible anyway. I made my decision to purchase the shoes and a white belt. They drop the white belt during the check out process and seem to be stepping on it. By the time they pick the belt up it looked like shi* lol. I just look at my friend and said awesome, shake my head and left.

P
P
P Daniels
,
Sep 11, 2008 11:21 am EDT

Sounds like you need to start shopping a little earlier and stop making a bid deal out of a minor scenario...those having worked worked retail before know that registers can be closed and store employees, wherever you happen to be can't always help even if still in the store. In your story the gentlemen giving the time is at fault for that for sure, he should have known the proper hours, but that is as far as it has weight. Knowing mall hours when shopping at the wire is more the customers issue.

ComplaintsBoard
U
11:27 am EDT

Aldo customer sevice

To:BBB

My daughter purchased a pair of shoes form Aldo on line when she received them. They did not fit correctly. Then she was told she could return them at the local Aldo store (Bridgewater commons mall, Bridgewater NJ). They gave her a hard time. She was told that if she didn’t have the visa on her they could not take the shoes back and that that is visas policy not Aldos policy. So I called visa and they told me that that was false. I then called the main number for Aldo. The gentleman how I spoke with was very helpful. He told me he would call the Bridgewater location for Aldo to fix the problem for her so I gave him her name and she drove back to the store to return the shoes. When she got there they said no one had called the man in the office. A man in the Bridgewater store called the main Aldo office where they denied having spoken with me…. So I called the Aldo main customer number back and spoke with a different customer service rep. And she told me something totally different then the first gentlemen had about Aldo policy. I just really didn’t appreciate the attitude that I received form this lady or the run around I received from the Aldo customer service and the Aldo Bridgewater NJ location.

Thank you & Brgds from
An annoyed mother with a very upset daughter.

Read full review of Aldo and 21 comments
Hide full review
21 comments
Add a comment
A
A
amyra Verma
, US
Dec 10, 2023 12:11 am EST
Verified customer This comment was posted by a verified customer. Learn more

Very good product, shoes is awesome and recommended.

R
R
Rushabh kotecha
, US
Sep 27, 2023 10:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please admin connect me i have some technical issue please help

M
M
Michele Dalley-Jackson
, US
Aug 02, 2023 5:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Trying to reach ALDO Philadelphia Premium Outlet, Pottstown PA. No one answers, the telephone keeps ringing of the hook and then disconnects. There's no way to leave a message let alone talk to someone. WHY?

A
A
Anjana Amin
London, GB
Jun 13, 2023 8:31 pm EDT

Bought a pair of brown shoes last week from your Brent Cross branch

Wore once and they are already chaffed

Very dissatisfied and disappointed as paid £45

Bought on 30th may at 13.02

RAMONAA [protected] size 3 [protected]

I would like a refund for the shoes please

Photos attached

Thank you

C
C
Customer749837
Toronto, CA
Apr 09, 2023 8:21 pm EDT

The ALDO Dinmore Sandals are falling apart after just a couple months use. The Aldo online customer care is not inadequate. March 30, 2023

View 0 more photos
B
B
Buffy McClung
, US
Mar 16, 2023 2:29 am EDT

I placed an online order on March 5 of $112 and I did not receive an email confirmation of my order and have not received my order in the mail, but they did deduct it from my account.

L
L
lemor d.
, US
Jan 16, 2023 7:56 am EST

i bought a small silver handbag. when i got home. i opened the package. the handbag got damaged !. i couldn’t exchange the silver handbag because the handbag was on sale. please 🙏 someone help me !. it was a birthday present !.

E
E
Esh ch
Dubai, AE
Dec 04, 2022 10:25 pm EST

Emailed thousand times but no one is responded, there is no number to call. I don't know what to do. I ordered online and there is no update.

K
K
Kurrusha
, ZA
Sep 17, 2019 3:44 pm EDT

I am a frequent customer, however i am extremely disappointed in the Seaven ladies heels i purchased in early 2019 from your Fourways mall branch. I have used the shoes sparingly yet in some places the material used is peeling off. Thee material used to make the shoe seems to be of an inferior quality.

D
D
Drelove09
, US
Aug 07, 2019 8:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I came to buy a bag and the manger (daniel) at the store 181 broadway new york new york accuaed me of stealing a wallet i had already bought that had id and money in it was very rude i dont even want to buy a bag anymore i left

And i shop there often

Aldo Customer Reviews Overview

Aldo is a global retailer specializing in the design and production of a wide range of footwear and accessories. The company offers a variety of shoes for men and women, including dress shoes, casual sneakers, boots, and sandals. In addition to footwear, Aldo provides customers with an assortment of handbags, jewelry, and other fashion accessories. The brand aims to deliver trendy, on-point styles for those seeking to update their shoe and accessory wardrobe. Aldo operates numerous stores worldwide and also serves customers through its e-commerce platform, aldoshoes.com, where shoppers can browse and purchase the latest collections.

Aldo In-depth Review

In summary, Aldo website - www.aldoshoes.com - is good place for finding stylish shoes and accessories. It is easy to use and offer many different products. Quality is good but sometimes prices can feel high. Sizing is standard, but always check size guide. Designs are modern and fashionable. Shopping online is simple and secure. They have many options for payment. Shipping is reliable, and they have clear return policy. Customer service is helpful. They also care for environment and ethics. Many customers leave positive reviews. They have loyalty program for extra benefits. Aldo is well-known brand with strong market presence.

Website Navigation and User Experience

Website of Aldo is easy for navigate. Design is clean and finding products is simple. Filters help to narrow down choices. Pages load quickly and site is mobile-friendly too.

Product Range and Selection

Aldo has wide range of shoes, bags, and accessories. They have many styles for both men and women. Selection includes casual to formal options.

Quality and Durability of Products

Products from Aldo are generally of good quality. Shoes are durable if care for properly. Some items may be less durable, so it is important to read reviews and product details.

Pricing and Value for Money

Prices at Aldo can be bit high, but they often have sales and discounts. For quality and style, many customers find it worth the price.

Sizing and Fit

Sizing at Aldo is consistent with standard measurements. It is important to check size guide, especially for international sizes.

Style and Design Aesthetics

Aldo is known for modern and trendy designs. They offer variety of styles to suit different tastes and occasions.

Online Shopping Experience

Shopping on Aldo website is straightforward. Product information is clear and checkout process is easy.

Payment Options and Security

Aldo provides many payment options including credit cards and PayPal. Website is secure, using encryption to protect customer information.

Shipping and Delivery Services

Aldo offers reliable shipping. They provide tracking information and delivery times are reasonable. Shipping costs vary depending on location and speed of delivery chosen.

Return and Exchange Policies

Aldo has clear return and exchange policy. Customers can return items within certain period if not satisfied. Some conditions apply, so it is important to read policy.

Customer Service and Support

Customer service at Aldo is helpful. They can be contacted through various channels including email and phone. Response times are good.

Environmental and Ethical Practices

Aldo shows commitment to environment and ethical practices. They have initiatives for sustainability and responsible sourcing.

Customer Reviews and Testimonials

Many customer reviews for Aldo are positive. Customers praise style, quality, and customer service. Some negative reviews exist, often about specific products or isolated incidents.

Loyalty Programs and Promotions

Aldo offers loyalty program called ALDO Crew. Members get benefits like discounts, birthday gifts, and exclusive offers.

Brand Reputation and Market Presence

Aldo has strong reputation and presence in market. They are known for fashionable products and have many stores worldwide.

How to file a complaint about Aldo?

Here is a guide on how to file a complaint against Aldo on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Aldo in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Aldo. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Aldo on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Aldo customer service

Phone numbers

1800 326 2536 1888 818 2536 More phone numbers

Website

www.aldoshoes.com

Most discussed Aldo complaints

customer sevice
5
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Aldo?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Aldo Customer Service. Initial Aldo complaints should be directed to their team directly. You can find contact details for Aldo above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Aldo. Discuss the issues you have had with Aldo and work with their customer service team to find a resolution.