Nine West

The entire team I worked with was both patient and professional. Customer service was very kind and patient while waiting on our final order. I cannot thank you all enough!

I don't know how to describe my emotions, I made an order in this online store for the first time and was very pleased, great experience, excellent quality, affordable prices, everything is just wow

There are not many online stores where I am a regular customer, but this one is one of the best. The guys are constantly improving service and product range. Good prices. And most importantly - respect for the buyer, this is rare.

The second time I made an order with you and was very pleased! The product is of high quality, everything matches the photo, special thanks to the managers for their polite attitude towards customers, which is very important! Thank you.

This is my first impression and no wonder it is positive. The price is affordable - the quality is good. Good luck to you, inspiration, polite customers!
Advantages: The size, high quality of material and work, and also service coincides

Great offers at this site! They seem to always have a promotion going as well as free shipping most of the time. Have ordered from here a few times and was only disappointed once due to them sending me the wrong size. I was able to speak to a very pleasant woman who explained the procedure for returning at their expense and received my reorder promptly. Nice place to shop!

Their shoes have a nice look and are of good quality. I've never had a problem purchasing something from this site. There was never a time when I had to return something. The shoes are stunning, comfy, and last an eternity! Simple, elegant, and fashionable. For anybody searching for a wonderful pair of shoes for special events or regular use, I definitely suggest Nine West. I will buy from them again since their shoes endure a long time.

Nine West is a beloved brand across generations of women. Their styles are new and classic at the same time. They follow the trends, but offer plenty of classic fallbacks.

I have ordered three times from their website (too many to count instore) and have always had good experiences. The shipping is fast and prompt. The prices are high, but if you hold out til the end of the season prices drop to 50 - 60% off original; and surprisingly the prices are roughly the same both instore and online.

Overall I would always recommend Nine West to a friend. The purses and shoes are wonderful.

Purchased a pair of shoes on sale online store. When I received the Item, it was the wrong shoes in the box. When I contacted customer service. They then wanted me to take them and return them through UPS. Taking my own time And gas to return them. They then would not send me the shoes that I actually ordered. They said I would have to reorder, they don't do exchanges.

So now I have to take my time money to return. The shoes are no longer on sale. So I would have to pay a more expensive price for the ones that I wanted. And all they offered me was a 15% coupon discount. All for their mistake.

I ordered and paid for shoes from Nine West South Africa and it turned out to be a scam website from Tobeno1shop. This i only learnt on after confirmation when goods were said to be shipped from China. Nine West is supposed to have stores and warehouses in RSA.

When googling Nine West, it first showed Nine West in dollars, I did not want to pay customs and I looked for Nine West in rands. The websitr www.nine-west.co.za popped up with similar items on sale. Upon registering, I was redirected to www.ninewest-southafrica.net still with very same items on sale.

I made my purchase and paid. Received a screenshot attached as confirmation with tracking number.

It was strange to see the goods being originated from China with the seller being listed as tobe1shop

Delivery never arrived and shipping site says goods were delivered.

I wish I checked here before buying from Nine West... I bought 2 pairs of shoes from the online store of Nine West Netherlands and paid 104 EUR. After 5 weeks I received my shipment from China (?) had to pay import taxes as well and when I received the package finally the delivery was a hideous baseball cap! I contacted customer service and they told me that I need to send the cap all the way back to China to get a full refund. Returned costs will be on me! They offered half refund if I keep the hat. So I need to pay 50+ EUR for an ugly hat that I didn't even want in the first place? They are a real SCAM! Do not buy guys, save your money for another seller. Huge disappointment in Nine West!

I bought some pumps from Nine West's website for a fancy occasion. They said they'd get to me in 5 days tops, but it took 10 whole days for them to show up. By then, my event was already over and done with. So I went back to their website to return the shoes, but I was pretty ticked off to find out that they were gonna charge me $7.00 just to send them back. It ain't a whole lot of money, but it's the principle of the thing, you know? Why should I have to pay to send back something that didn't even get to me on time in the first place? I ain't never gonna buy anything from Nine West again, that's for sure.

So, I bought my wife some boots from Nine West for her birthday. I was pretty excited about it and made sure to order them a whole month before the big day. I wanted to make sure everything was perfect - the size, the delivery, all of it. But when I gave the boots to my wife, she wasn't too thrilled with them. They were too tall for her liking and she wanted to return them or exchange them for something else.

I reached out to Nine West to see what my options were. And that's when things started to go downhill. They told me that they only offer refunds or exchanges within 30 days of purchase. Are you kidding me? With everything going on in the world right now, who can buy from a company that's so tone deaf? It's like they don't even care about their customers.

Needless to say, I was pretty disappointed. I mean, I get it - they have policies in place for a reason. But come on, Nine West. This is a tough time for everyone. You'd think they'd be a little more understanding. And now, they've lost a customer. I don't think I'll be shopping with them again anytime soon.

I recently made a purchase on ninewest.com for a pair of booties as a birthday gift for my wife. I placed the order on November 26th and paid a total of $71.78, which included $16.95 for shipping. However, I am still waiting to receive my merchandise and it has been quite a while now.

I reached out to someone on November 29th to inquire about my order and was told that it was on its way. However, I have yet to receive a tracking number or any further updates. This has left me feeling quite disappointed, especially since I know that Nine West has a great selection of merchandise.

At this point, I am not sure if I will continue to shop with them in the future. I may have to call my credit card company to dispute the payment if I do not receive my order soon. Overall, I am quite frustrated with this experience and hope that Nine West can improve their shipping and customer service in the future.

I recently had a not-so-great experience with Nine West. I placed an order for a pair of shoes on a Wednesday night at 10:00pm, but unfortunately had to cancel the order the next day. When I called to cancel, I was informed that the order had already been processed and would have to be shipped to me before I could return it. This seemed like a bit of a hassle to me, and to make matters worse, I was told that I would have to pay a re-stocking fee if I did end up returning the shoes. Needless to say, I was not happy with this policy.

To make matters worse, the order had not even been fulfilled at this point. The manager I spoke with gave me all kinds of excuses, saying that she couldn't communicate with their warehouse and that there was nothing she could do to cancel the order. I was frustrated and disappointed with the whole situation.

Overall, I have to say that I was not impressed with Nine West. Their policies seem a bit ridiculous to me, and the fact that I had to jump through hoops just to cancel an order left a bad taste in my mouth. On top of that, the shoes I did end up receiving were not of the best quality. All in all, I don't think I'll be ordering from this site again.

I recently made my first purchase from ninewest.com and ordered a couple of winter boots. However, I was disappointed with my experience. Firstly, it took quite a while for my order to be fulfilled, which was a bit frustrating. And when my order finally arrived, only one pair of boots was delivered instead of the two that I had ordered. This was a major letdown and I hope they can resolve this issue as soon as possible.

I am considering calling their customer service first thing in the morning to get this sorted out. Honestly, I regret not sticking with my usual online shopping destination, Macy's. Even though it costs a bit more, at least my orders are always complete. I don't think I will be ordering from ninewest again in the future.

I must say, whoever packed my order needs to be fired! This kind of mistake is unacceptable and it's the reason why companies lose business. Where is the quality control specialist? It seems like they need to step up their game to ensure that their customers receive the correct orders in a timely manner.

I recently made a purchase on ninewest.com and was excited to receive my new pair of boots. The website promised a speedy delivery of just two days, and I was thrilled to receive an email confirming that my shoes would be delivered that very day. However, to my disappointment, the boots did not arrive as promised.

I waited patiently for two more days, hoping that my package would arrive soon. When it didn't, I decided to call customer service to inquire about the delay. Unfortunately, the representative I spoke with was not very helpful. In fact, they simply told me that they had done their part and that I should contact UPS to find out what had happened to my package.

This response left me feeling frustrated and dissatisfied with my experience. After all, when I had received the initial email with my tracking number, the only information available was that the label had been created and that the package was still waiting to be shipped. I asked to speak with a supervisor, but was told that I could only email at that point.

Overall, I was very disappointed with the customer service I received from ninewest.com. While I was excited to make a purchase from this popular retailer, the lack of communication and support left me feeling frustrated and let down. As a result, I will not be shopping with them again in the future.

The prices at Nine West are really good, but the shipping is always slow. I've ordered from them many times, but I've never received my items within 10 days. Sometimes it takes more than 20 days! The last time I ordered, it took a whole 3 weeks for my items to arrive. I was really frustrated, so after 2 weeks of waiting, I tried to contact customer service. But let me tell you, it was a nightmare! I waited on hold for over an hour and eventually just hung up.

When my items finally did arrive, I was disappointed to find that I didn't need them anymore. So I tried to return them, but Nine West didn't provide me with a free return shipping label. I had to pay for the return shipping myself, which was really annoying.

Overall, I have to say that the service at Nine West is pretty awful. I'm starting to worry that they might close soon, just like they've closed most of their physical stores in the states. It's a shame, because their prices are really good. But if they can't get their act together when it comes to shipping and customer service, I don't see how they can stay in business for much longer.

I gotta say, I've been ordering shoes and boots from Nine West for a while now, and it takes forever for them to arrive. Like, we're talking 2 and a half to 3 weeks. And it's not just a one-time thing, I order from them at least once a month, sometimes getting several pairs at once. By the time the shoes finally show up, they've gone on sale and I end up paying full price. And then, to top it off, they're unreturnable. What's up with that?

And don't even get me started on customer service. There are no supervisors or managers available at any time of day. Like, do they even exist? I want quality footwear and I'm willing to pay for it, but I'm not gonna put up with shoddy service. Give me Steve Madden any day - at least they have 2-day delivery. And Jessica Simpson, Santana, and Marc Jacobs? Their service is worth the price.

I mean, don't get me wrong, Nine West has some cute shoes. But the hassle of waiting forever and dealing with nonexistent customer service just isn't worth it. I'll be taking my business elsewhere from now on.

I have to say, I was really excited to try out Nine West shoes. I had heard so much about them and their trendy styles. When I received my first pair, I was thrilled. They were so eye-catching and I couldn't wait to wear them out.

However, my excitement quickly turned to disappointment when I realized the quality of the shoes was not up to par. The heel-stopper fell off after just a few wears and the inner lining started to fray. And don't even get me started on the upper shoe coming unstuck from the sole.

It's really a shame because these shoes are not cheap. I expect better quality for the price I'm paying. I've had shoes from other brands that have lasted me 15-20 years for the same price as these Nine West shoes.

I really do love the styles that Nine West offers, but I'm tired of having to replace my shoes so frequently. It's just not worth it. I don't want to have to carry around an extra pair of shoes to a party because I can't trust my year-old Nine Wests to stay with me on the dance floor.

Overall, I think I'll be looking for a new shoe brand to try out. I just can't justify spending so much money on shoes that don't last.

I recently had an experience with NINE WEST that left me feeling frustrated and disappointed. While I absolutely adore their shoes, I found that their customer service left a lot to be desired. In fact, I would caution anyone considering placing an order with them to think long and hard before doing so.

My particular issue arose when I placed an order on a Friday, only to realize shortly thereafter that I needed to cancel it. I called their customer service line on Saturday, hoping to cancel the order before it was shipped out. Unfortunately, I was told that I only had a one-hour window in which to cancel my order after placing it. Needless to say, I was extremely disappointed by this news.

Undeterred, I decided to try my luck again on Monday. This time, I spoke to a different representative who seemed more sympathetic to my situation. She assured me that she would create a ticket for my cancellation request and that it would be taken care of promptly. However, the very next day, I received notification that my order had been shipped out. Needless to say, I was extremely frustrated and disappointed by this turn of events.

To make matters worse, I found that the customer service representatives I spoke to were not particularly helpful or friendly. In fact, I was hung up on twice during my attempts to resolve my issue. This only added to my frustration and made me feel like NINE WEST did not value my business or my time.

While I have never attempted to return anything to NINE WEST, I can only imagine that the process would be equally frustrating and difficult. Based on my experience, I would caution anyone considering placing an order with them to think carefully before doing so. The shoes may be lovely, but the customer service leaves a lot to be desired.

Stay away from this store at all cost. They have horrible customer service. They have closed all their stores meaning they make you pay them to take their merchandise back Reputable companies offer free return.

On 5/17/23 I ordered size 7.5 boca ankle strap in purple. Order number nw-1768293.

That’s not what I received. nine wests incompetent employee sent me a god awful ugly shoe called rippa in size 5.

I wanted to return the ugly things but nine west wants to charge me for their mistake.

I'm a nurse and I save for purchases for myself. I saved for a nine West Purse that I really liked and after a very short time the edging is peeling off! It is certainly not the quality I expected from such a reputable company. I contacted the store and they didn't have the same one and that is the one I liked very much. I purchased this purse for myself because I lost my first born son and I wanted a nice purse for his service. I am very disappointed, I wrote to your company over a week ago with no response I would expect that you'd replace the purse with one that meets the quality your purses are expected to have. Jessica Sexton

[protected]@gmail.com

[protected] I hope to resolve this matter quickly and by replacement. I'd be happy to send the defective product with a prepaid shipping lable.

269 Chicopee St. #17 Chicopee MA 01013

I ordered a handback and a pair of heels from Nine West - the bag was delivered and the heels were not.

I cant get a hold of anyone at Nine West - when I call I stay on hold for HOURS

I emailed - the email address is wrong that it is on their website -

I need this resolved ASAP

My account was charged in full for the product.

Order date 01/14/2023 ONLINE

ORDER NW-1593594

Product not delivered

Ziptip Rhinestone Heeled Slide Sandals

6 / M / Silver

Tracking

1Z6X69F30302549498

Help please

Good Morning,

I have repeatedly been met with incompetence surrounding an order that I submitted about 24 hours ago. I noticed that the order was going to be shipped to my old address so I went back in to try and cancel the order but it would not let me. I keep being told that I had up to an hour to cancel but I went back in right after the order and it would not let me. So then I was on hold for well into an hour and the rep comes on to tell me that I could not cancel the order and she could not cancel the order because it was after an hour. Then I was told that the order would have to be shipped to the wrong address and then I would have to wait 7-10 business days to get a refund which is crazy! The order has not shipped and the fact that I got an order from you about 3 weeks ago to the correct address does not make sense to me. Then to add insult to injury and have customer service be so dry and uncaring is beyond frustrating.

Please provide some sort of reasonable explanation!

I order a gift for my mother in November of 2022 and I still have not received the items. I only received the purse from, which is one of three items I had order. I called on several occasions to get this resolved, but I could not get a representative on the phone. I would wait over 45 minutes and no one would pick up the phone or the phone hung up after I wait for SO long. This is my first time ordering from Nine West online and I will never order from them again. My mom's birthday/Christmas never showed because of this company!

NW-1518185 (Order number)

UPSN tracking number:1Z6X69F30302506159

I placed an online order for 9 West Trendz pumps with the see through heel, size 7 in pink on on 1/6/23. The site indicated final sale. Not all colors of the same shoe design had the stipulations of final sale. The shoes arrived & they fit like a size 6 on 1/10/23. I almost never have problems with shoes fitting that small. I left 2 bad reviews on the 9 west website on 1/13/23 and 1/16/23 and neither review was posted. Consumers should be able to read ALL reviews, not just the good ones and be allowed to make informed decisions on purchases. I feel misled by the glowing reviews. I am stuck with shoes that don’t fit. After this, I will never buy another 9 West product.

I placed my account in October of 2023 for a wallet, coin case and a pair of Shoes via Ninewest online platform. The items ordered were paid for via my crefit card. The total bill was $66.81.

I received the wallet and coin case on November 1, 2022 via courier services. To date the shoes has Never be shipped. The cost of the shoes were $25.16.