Canada - H4R3J4
I ordered 4 pairs of shoe online on 31-Dec-09. I received 3 pairs but the last one never get it. So I tried to call so many time and the stupid answer machine never get me to talk to actual customer service. I was tired of calling and waiting, so i sent an e-mail to the store about the missing pair of shoe on Jan 25th 2010 but I didn't get any response. I tried to call the customer service again on Jan 27th 2010 and finally the lady answer the phone. She said that the shoe is shipped but there is no tracking number. She told me that she sent the request and someone should find out by Friday of the same week... I got nothing until Feb 8th, someone sent me this email:
Thank you for writing to aldoshoes.com.
We are sorry to hear that you have not received your SELIGA items.
While verifying your file, it was brought to our attention that you have already spoken to one of our agent.
Please let us know if we can assist you further.
Thank you for choosing ALDO.
What kind of business is this... :(
This doesn't solve my problem. Either send me the shoe or refund the my money back. I don't think i want to order shoe online from this store... bad bad bad
Aldo is awful! I thought it was simple - return a pair of unworn shoes in the original box with both the...
For the past ten years I have been both a devoted, as well as, a very satisfied Aldo customer. However, I am...
I purchased 7 pairs of shoes on the Aldo website. The website had them incorrectly sized for the United States and when I ordered what was to be size 10 US was actually size 9 US. I immedately called to have them return and order the correct size. I return all 7 pairs of shoes January 28 have tracking numbers to varify. I purchased the 4 pair that they had in the US correct size an was charged for those also. I have been attempting to receive a refund for the seven pairs of shoes for 10 days an have not. I have been told on several occassions that they would return my call in 24 - 48 hours and it has not happen, I have spoken to supervisors and yet no one will refund my money - even though they have varified that the order was returned. I have contacted the corporate office and I am still waiting on a return call which has not come. I am constantly transferred to different people who dont seem to be able to help me. What ever you do - DO NOT ORDER FROM THIS COMPANY - if there is a problem and you expect some type of assistance or a refund you can forget it. I have spend about 5 hours attempting to get approximately $300.00 refunded to me God only knows if I will ever get it - yet they have the shoes - any place else in America that would be STEALING !
Just wanted to share my unpleasant experience with Aldo this weekend. I went to the Easton location in...
To:BBB My daughter purchased a pair of shoes form Aldo on line when she received them. They did not fit...