Albertsons
Reviews and Complaints

Mid-April 2008, I entered the Eastgate 24 hour Missoula, MT Albertsons to try to use the remnants of a giftcard I had.

I was then approached by the late night cashier, a brunette woman with glasses, and was told that they had "received too many complaints that I follow people around and needed to leave and never come back." The funny thing is, before that, I had never been told that I was bothering anyone and had no idea I had been, and it's even funnier that when or if I did shop there, I went out of my way to avoid people.

If I had received a prior warning, I'd have no issue with it. But in lieu of that, I see no reason to it, and don't understand why such a drastic measure was taken without merit. Not only have I never returned to that particular Albertsons, I have never shopped at any Albertsons in Missoula since.

I had shopped at Eastgate for ten years... but I do thank them, in a way, for what happened. I've now adopted the practice of shopping at many different store locations, for purposes of comparing and contrasting prices and exploring new things. Granted, some things may be overpriced compared to the Eastgate Albertsons, but I don't have to deal with mortifying, unnecessary experiences like that.

On sunday May 24 as I do every weekend I went to buy my groceries at Albertson's located on Palms and Sepulveda. I always tend to buy steamed shrimp which they must be cooked. However, I am tired of the workers that are in the seafood department. On every occasion in which they do not feel like cleaning the steam machine they lie and say that they are broken. There have been many occasions in which I can prove that they use the lie that the machines are broken because I return a couple of minutes later find another worker and request the same shrimp and they are magically able to cook my shrimp in the machine that was supposable broken. On this occasion when I insisted that they cook my shrimp while completely frustrated because they said they were unable to help me I went to look for the manager. When I found her she had received a call from the woman who couldn't help me in the seafood department. And to make matters worse the store manger supported the lie about the broken machine claiming that the machine was leaking water. This whole compliant is just to ask for better service at Albertson stores. Because after all there are plenty of people whom hate lies especially when we are aware that they are lies.

If any one in this company can bring about a change I will highly appreciate it.

-A shrimp customer extremely disappointed.

My mother (who finds it very difficult to walk) wrote a check for Albertson's grocery store today and was told the check reader wouldn't read it. The management told her and me and Albertsons customer service told me (and I've been assured the Dallas office will tell me) that Certegy will not allow an Albertson's employee (or manager) to call in when the reader does not work, nor can they punch in the numbers. In addition, the customer service person seemed genuinely concerned that she perhaps wasn't handed that slip of paper with the Certegy number (To do what? to be told their check reader didn't work?) They all said there was nothing they can do. Yes, there is. Albertson's can discontinue using Certegy (which is in cahoots with casinos...hmmm) and/or INSIST on better service from this third-party vendor. My mother writes a column for the local newspaper and I'm sure this will get out in her hometown far and wide. Albertsons and Certegy, are you listening?

I normally spend $500 to $700 on groceries per month. In spite of the fact that I have been turned off to Safeway due to its inept home delivery service, I went to the San Francisco, Diamond Heights store on November 5 only to find the shelves near empty.

On November 6, I found very little more than cat food and coffee.

I asked the clerk why the shelves were so bad. He gave me a bad excuse. I asked to speak to the manager, who was unavailable. Only an Assistant Manager was available, but unavailable to talk to me. I called on my cell and nobody picked up the phone, five times. I called the bakery who hung up on me, after learning that I wanted to talk to management.

Based on my requests for service and assistance, I am left with only one conclusion that I will share with my friends and neighbors – that Albertsons are poorly managed and to be honest, clearly stink badly.

PS., Albertsons web site is full of web errors.

I’ll give my $6,000 to 8,400 annual grocery bill to Albertsons. I gave you a second chance and Albertsons can’t cope.