The complaint has been investigated and
resolved to the customer's satisfactionResolved Alamo Rent A Car — undue payment
resolved to the customer's satisfaction
I rented a Mini Van Auto A/C in August 8th, 2017 at Boston Logan International Airport.
My RA # is [protected], my RES # [protected] EXT REF # R3L5YC5 . I paid some extras at the counter such as an extended protection per day and Toll pass device for the six-day rental of the car.
Last week I received a letter from you saying that the car I rented incurred tolls during my rental period.
As I said, I paid a toll fee during my entire rent, and I see no reason to be charged this fee for you.
Besides, my little bag was in the driver's seat, with all my credit cards and my identity and my driver's license were stolen when I returned the car at the Baltimore airport.
I had a loss of more than one thousand US dollars, due to this theft and still get an improper notification of you who I have to pay a toll incorrect of $ 36.70.
I'm already providing legal assistance to solve this theft that happened when I returned the car in Baltimore Airport (which I had to pay a $ 100 fee to return at another airport).
Attached follows the letter you sent me charging toll incurred during my car rental period.
As I said, I will not admit to being charged for a toll account that I paid at the counter, suggested by the seller, and that would cover all the tolls that I would have until I returned of the car on August 14, 2017.
The complaint has been investigated and resolved to the customer's satisfaction.