how con help the airtel customer
Hi,
This is ohm kumar singh
My mob no is [protected].
I registered my no.for DND on 20/03/2009 at 9:40 pm
Mr Jasbender is the person, who give me request no. w1010632418
After that my no is activated DND from 04/may/2009 as per request.
But the calls and SMS is continue. Then I call costumer care on
10/may/2009 at 11:30 am, I talk to Ruchi . I give her all details .like which type of sms and call I recived.then she will note all things and regarding this she will give me complain no [protected] and she told me your problem will be solve within one weak(7 days) but the problem is not resolved. I got sms and call frequently..
I again call to costumer care on 21/may/2009 again I tolk to Ruchi . she will give some excuse and told me that further you haven’t got calls and sms .
I wll give her all sms details again which I will receive within 10/may to 21 /may.
She will give me complain no [protected] and she will told me your problem will solved on 2/june/2009
But sir
Still, I will got sms and calls frequently, which disturb me a lot.
Today I will again call to costumer care
Mr Ravi receive my call lesson my all peoblem and call transfer to Vhavna
She is also lesson all problems again after that she told me I am not able to call transfer to y senior . after my request she is giving me mr Ravi nagpal’s mob no [protected]
Then the call is disconnected.
Than I call to [protected] no. 4 th time but all call are disconnect after 2-3 sec
I call on this no [protected] with my voda fone no [protected]
I again call to costumer care
Mr Avinash received my call and asks all details and told me hold for 45 sec
After 12 min Mr Neeraj is pick the phone and ask all details and say hold for 45 sec
Aster 6 min call is disconnected
Again I will call to costumer care
Ms Srikant received my call
And ask all details .and say hold for 45 sec
After 4-5 min the call is disconnected
I wll again call to costumer care
Veena is receiving my call
She again asks all details and then told me
Hold for 45 sec
Disconnect……
Sir I am very old costumer…..
I am very disappointment with you employee they are not solving my problem
They all are frustrating me.
Sir
Sir I have no word to say all things.
You go for all details and find my problem
I requested to you sir just do some thing for me or for any general
PERSONAL
Today all
Mr Avinash
Mr Ravi
Mr Kapil
Mr Neeraj
Mr Srikant
Veena
Vhavna
Sir
If you can do any thing .
Then do something
For me and for Airtel
Thanks for it
Ohm kumar singh
[protected]
please do somthing for that
The complaint has been investigated and resolved to the customer’s satisfaction.
apparent fraud
On dec 23, 2008 in response to persistent telephone solicitation over seral montha I agrred to purchase $50.00 woth services (telephone calls to india). I am yet to receive instructions with account number pin etc. Needless to say that in the absence of instructions on making calls I have not been able to make calls. The telephone number given at that time was [protected]
In april 2008 I have a messahe on my answering machine asking me to call [protected] if I have difficulty making clals. This latter number cannot be reached. The former number reponds with a message asking the caller to contact his aoffice. Apparently the phone is registered under a physician's name. The message does not give the gentleman's office telephone
I have to conclude that this company and its telephone solicitors are cheating the public - people whose names sound like names from the india subcontinent
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi All,
If you have any Queries, Issues or Doubts, Please feel free to contact me at +91 [protected], [protected] ( Ext - 407 and 408 )
You can also Send a mail to me at: customerfirst@airtelusainc.com, info@airtelusainc.com and support@airtelusainc.com.
The Website's User Login Page is Disabled as we send dedicated User Login Details to all our Customers who wishes to have it. In the past Our Website was Hacked and it effected many of Our Valued Customers.
I would also like to make an Honest Request, if you have genuine issue please mention your Contact Details, like Your Phone Number and Email Address.
Thanking you all in Advance,
Best Wishes,
Shekhar Sharma | Customer Relations Manager
Airtel USA Inc | 3728 E Woodbine Road | Orange | CA [protected]
www.airtelusainc.com | www.airteluk.com | www.airteleurope.com | www.airtelasiapacific.com
A FCC 214 International Telecom Carrier Company
marketing calls
Airtel has been harassing with marketing calls. I am registered on a Do Not Call List. Despite this I am getting numerous calls. After politely telling them multiple times not to call, I started asking to speak to the supervisor. The first two times (on 4/24/09 and 4/28/09, caller Anand), the supervisor promised to remove my name, but didn't. So we also called their Customer Service - who said they would forward the complaint. I continue to get these calls. The last time (5/08/09), I asked for the supervisor. After much hesitation, and after my persistence, the caller hung up on me.
How can I make them stop?! This is despite being on a DO NOT CALL registry.
The complaint has been investigated and resolved to the customer’s satisfaction.
AIRTEL IS A DEFINITE FRAUD. BUYER BEWARE! Here is the background and I am giving a compare and contrast between another card and Airtel so you can appreciate the differences. As a consumer who has lost money with Airtel, I am totally frustrated and the customer service is totally helpless!
* I have used both reliance and airtel in the past. Reliance is very organized. You can view your call details etc anytime you want.
* Now coming to airtel, it is is like "use it or lose it" (well.. that is how most of their product offerings are). So, if you are signed up for that type of calling card... that is your choice. But you should be able view online what you used up and what you have not.
* I called the customer service today since my account was blocked and they tell me I they will unblock it but I will have ZERO balance. And neither can I view the past history or any of those details. NOW WHAT IS THE DIFFERENCE BETWEEN BUYING A CALLING CARD OFF THE STREET AND BUYING IT WITH A COMPANY LIKE AIRTEL, WHICH BOASTS ITSELF AS A REPUTABLE COMPANY and provides information online to track your usage !
* According to my notes, I had put in about $100 USD and I had used up about $22. $78 is a hell of lot of money to lose and I DID NOT PURCHASE THE USE IT OR LOSE IT SCHEMES. Granted I had not used it for about 3 - 4 months now, that does not mean they usurp my money!
I called customer care to give me the details and they would not! I asked them if I can view it online once they unblock my account and they said I cannot! These are not best business practices... as one might agree.
Buyer beware!
-Sai
Airtel calling card marketing guys are keep on calling and they are talking abused words and torturing us. I already registered Do Not Call list but still they are keep on calling and talking filthy words and abused words. Shall I file a police complaint?
The Airtel team is really sorry for the inconvenience caused to you. We will take up this issue with the tele-calling department and get back to you soon. It is requested that you share with us your Phone Number and Email ID so that we can ensure that your details are properly updated in DND registry.
unavailabilty of network - operator inspite of having active international roaming a
I have two Airtel number +91 [protected] and +91 [protected] from India. I am in US on official tour for 15 days and had my International roaaming activated. From Brussels I could make call back to India . When I arrived in US my phone are unable to get any opertor service. When I do Oparator selection in Manual or Automatic mode - I get a message " NO OPERATOR FOUND"
My Indian collegues have tried calling the Airtel service in India several svereal times but they just keep telling the activation is done but then I am unable to get any operator.
whenI wrtote to Airtel e-mail complaint system I got an e-mail sying my numbers are not correct - This is gone beyond my patience.
I need to start my phone in an hour or two but Airtel is not offereing any help.
The complaint has been investigated and resolved to the customer’s satisfaction.
"india one" is not 1 cent per minute. its a fraud
Hi,
Its a real fraud. "India One" is not 1 Cent per minute. Its 4 cents per minute. You guys are misleading to the people by putting 1 Centsminute in advertizement, because consumers has to pay 3 more cents/minute for using a toll free number.
My family is regular customer of Airtel in india since many years so i opened account to use this most advetized plan blindly by not checking actual details. Now I will discorage everyone in my circle to use this plan Airtel
Regards,
Pankaj
The complaint has been investigated and resolved to the customer’s satisfaction.
Airtel is just crap... I disconnected my call and when i call again, it tells me that the account is in use.. It is just gng on and on.. and I am not able to make any call to India. The customer care number never works are their are busy as usual serving themselves... Airtel really never cares for customers.. whether it is in india or US... They just forget their basics... to provice basic services to the customers...
Airtel is a fraud. I fell in trap of airtel advertisment and registerd for $10.00, for which I got merely around 180 minutes instead of 10 hours as per advertisement. I am going to close account today itself.
use stanacard, which gives 3.2 cents per min and also the advantage of this is just need to use the local number where it directly connects your distination in india (each phone number in india requires one local number) so you can have as many as you want. The quality is very good. the another advantage is if you recharge using my referrel code, ex. for $10, then you get $20 (that is 1.8 cents per min). Try it you won't be unhappy
https://www.stanacard.com/
REFERRAL CODE: 184862
I have been an Airtel customer ever scince ive moved to America.. I have tried using other services also but nthin compaired to the voice quality that airtel offers.. The story of charging 4 cents per min with a toll free number is very true..but the question is why use a toll free number when we have a direct line. I think this a a marketing game played by other service providers to fool and confuse the customers. I have seen the same blog on a lot of other sites also..Please lets just stop doing this..
Airtel SUCKS big time! The service is extremely pathetic. Firstly, the 1 cent per minute offer is BOGUS. They force us to pay $3.99 as a service usage fee every time you recharge it. It is ridiculous. They are making fun of expats. They are making them look stupid. Secondly, the service works fine for the first 1 week after registration. After that one has to make at least 15 attempts (No Kidding!) to make a call...and the worst part is the call gets disconnected when the service is still in use.
I am in no mood to talk about the Customer service. I guess they are rigorously trained to be 'Pathetic' to the extremes.
Ideal for the expats to exemplify and to quote what we hate about Indian companies, Indian goods and services, Indian Customer service, Indian mindset and people of India though we adore it. Here after, unquestionably, a firm 'ABSOLUTELY NO' to AIRTEL is my only recommendation.
Airtel...you lost me as your customer.
Good Bye. FOREVER!
local numbers always busy
The local numbers are always busy. You can never connected.. Call the customer service. That also busy 90% of the time. Rest of the time, they promise me that the problem will be fixed in 1 hours. This is happening for thue last 5 weeks. Nothing has changed...
Worst service... Worst experience... I should have stayed with reliance...
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it.
In order to get to the resolution, we need to get in touch with you and gather more details about the concern.We are restricted by the absence of your contact details. We assure you that we are committed to resolve the issue to your satisfaction.
Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in
Regards,
Vinay chugh
Airtel Customer Service Team
the worst calling card service ever!
The Air tel call home calling card is worst I have ever signed up for! The number never ever goes through. If you have all the time in the world to waste, try calling India using this Airtel Call Home calling service, ..really. I mean it is a Bu**s***t ! it is a way to rob customers of money. I mean, who sits for an hour with a phone and keep dialling only to hear '' the number is not reachable"? Such a boring calling card service!
The complaint has been investigated and resolved to the customer’s satisfaction.
NIKOO PHONE CARD
IS THE NEXT WORST PHONE CARD IN LINE, NIKOO PHONE CARD HAS A NEW GIMIK AND TRICKS BY GIVING AWAY BUY 2 GET 1 FREE FOR CALLING IRAN, AND THE BUGOSS FREE CARD TO CALL FROM IRAN . THE PHONE NUMBER GIVEN FOR CALLING FROM IRAN DOES NOT EXIST, AND THEIR RATES FOR CALLING IRAN FROM US TO IRAN ARE RIP OFF AND VERY HIGH, AND THE HIDDEN SERVICE CHARGES WILL EAT UP YOUR MINUTES IN NO TIME. THIS IS ANOTHER RIP OFF COMPANY THAT HAS BEEN ESTABLISHED TO TAKE YOUR MONEY WITH NEW GIMIK OF BUY TWO GET ONE FREE TRICKS. STAY AWAY
We have been Getting several Telemarketing Calls from Connect2world from India, they keep calling and calling day and night.
Finally, we signed up for $20 with my Visa card. They Promised that they will activate my service within 10 mins of time. It has been more than 25 Days, my service is not activated.
Moreover, today when i received my card statement, I was a bit shocked to see a $200 Charge by connect2world.
Now, when I called the customer care number: [protected], no one picked the call. I was more Surprised when a Person by the name of Maksud Received the Call and said that the order was placed for $200 by me. When I said no, he started Arguing with me and later he started abusing me in very bad words.
Finally, he said that he will block my service and make sure that I do not get my Money Back.
For my uttermost Surprise, I also had a talk with the Call Center owner and he was just laughing his hearts out.
I just want to aware all the Indians in USA and Canada, that please do not entertain any telemarketing calls from connect2world as this is my experience with them.
I have nothing more to say apart from making a complain to BBB and lets see what else I can do to them.
I did refer my friends to Maksud, I also need to check what He has done to my Friends.
Connect2world is a Fraud Company, so please beware of Scams.
I've the same problem where "number not reachable" comes up for landline. I dial 00-91-(city code)-(destination number) but same problem.. Left a complaint at Airtel customer service, lets see what happens. By the way, mobile calls goes fine (0-(actual mobile number))
I think you moved from reliance to airel, , I was seeing the same issue as well, , after 3 days i realized that I was not dialing the right numbers.. you have to dial
00+91+ the india number unlike reliance where you dont have to dial 00
I was fedup too hearing "number is not reachable" :-) :-) but now i get amazing quality at 1c...
international calling
Hi
This is not original airtel and don't get confused. These guys are cheating with the fake name as original.
I have paid $ 100 towards my plan and can't use the money to call India.
Please don't give your credit card info to them.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is by far cheating group. They NAG and NAG and NAG to make you buy, promising lower rate next week. I gave in and purchased, after getting that in writing via email. Following week, no response to my emails. When I wrote strong emails to have some one call me back ASAP, I received a call. The same story, wait 10 days, they say. The cycle repeats until your $100 disappears. They call and call and NAG again to re-charge promising and sending email to give you certain rate this time for sure, and you are suckered by it all over again. Finally, it is not the rate that you did not get, it is not even that much different between what they give and not give, it is the way they make you feel like a stupid idiot to fall for it. WOULD NOT TRUST THIS COMPANY AT ALL!
hi am vivek... airtelusainc offers only 1.5c/min to speak india now for mobiles ... to get a new connection contact vak_mech@yahoo.co.in
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it.
In order to get to the resolution, we need to get in touch with you and gather more details about the concern.We are restricted by the absence of your contact details. We assure you that we are committed to resolve the issue to your satisfaction.
Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in
Regards,
Vinay chugh
Airtel Customer Service Team
Airtelusainc is providing best rates for long distance calling service to India and other countries .i am the customer of airtelusainc from last 2years and i am very happy with this service .
airtelusainc is the best company. he gives all the facilit what we want. lower call rates best sound quality and connectivity lie time validity. and no hidden chages, no rental, no activation nothing.
i m using airtelusanic from last 2 years.
I am the customer of airtelusainc from last 1 year and till now i am not facing any sort of problem. Even the voice quality is better than other companies with the best rates in the market.
human resources
Please forward this to all the officers concern
Hai airtel !
Truely from my heart
I’m a freelance writer and reporter from the central province in sri lanka. I too was looking forward to the launch of airtel in sri lanka and thought it would come with a & ldquo;bang” with all its promises.
But by now the outcome may be experienced by you. Here I do not comment about your turnover but the murmur of the sri lankan customers and the dissatisfaction of the employees.
As a part of my job, I happened to overhear some airtel staff lamenting. So I fell into a casual talk with them and came to know the following. I wish to bring this to your perusal for you to know the impact of your sri lankan workforce.
Many top people and others were bought from other networks in sri lanka. There is nothing wrong in it. But some of them were deceived of the offer promised at the interviews. The wrong does not lie on them because they were given their appointment letters much later after joining airtel. Who would imagine a world widely reputed company would lie. By the time they received their appointment letters they had already resigned from their previous work place. As a result there’s resentment, frustration and agitation among the staff. (Greener pastures?)
No salary increments or promotions indicated in the appointment letters. No future prospects mentioned.
Proper uniforms and basic facilities which are the landmark of indian airtel staff are not provided to the employees here working in the stores. But the brand shop is getting all the benefits (Step mother treatment?)
No uniformity in payments to the same category of people.
Proper training is not given and no information is passed on to the employees by the superiors. Rather they bother about filling their pockets.
Store to store, variable treatment to the employees is shown by the distributors and partial treatment within the store employees themselves also is severe which is an unpleasant environment to work in.
Irrelevant cadre is created for friends and family and they work as supervisors doing nothing and are paid, hidden to the head office. No reward for hard work superiors enjoy all benefits at the expense of the employees working under them.
Ladies at the stores are forced to wok extra hours unstipulated by the labour rules and regulations of sri lanka even after 6 p. M with no extra payments. Some superiors try to take advantage of the girls. Working atmosphere is not there for them. (India respects ladies like goddess?)
Much to the blemish of airtel very low salaries are paid to front and back office staff working in the stores who have come from other networks after a promise of grand reward. No commissions for front and back office staff who toiled and faced many hardships at the peak of launch up to now with the contribution to bring in a vast income to the company. Outof the whole airtel staff from top to bottom, only the front & back office ladies (Stores) are not paid commissions though they are also in the selling team. Commissions are not divided relevantly and no account is available in the office regarding this where some pioneer employees never enjoyed the stake of commission that came in so far.
Much to the surprise, some offices pay without employees’ signature and when investigated, signatures were forged by the top people with higher digits than what was paid and the details of salary is not given to the employees.
.
When a team visits from the head office, (Specially indians) information is passed on from centre to centre, and the higher authorities run off the centres and escape, unable to face them, and instant camouflage facilities are established. Some unbefitting people even hide in the toilets. (Sorry to reveal this)
The brand shops enjoy full fledged benefits and full attention is paid to the employees there so they tend to cover up for the people concerned.
.
They wish sudden visits of higher authorities to the stores. As a citizen of sri lanka I feel that enquiries about true situation should be requested from individuals from the grass root level human resources with no presence of the superiors, to eradicate the unrest among them who work for airtel.
Finally, not all the centres are what I have unveiled and ardently hope that this would not harm anyone,
Go forth airtel ! But take care of your sri lankan workforce.
I’m saman alahapperuma from dinapotha ([protected]@gmail.com)
The complaint has been investigated and resolved to the customer’s satisfaction.
airtel is 100% FAKE. the customer care tell lies all the time. they sent sms to customers and said ' reload 101 rs and get 101mb+100sms+special night time rates. i called c'care and confirmed about the package. they told me ok. i reloaded 2 times, but it was fake. they had gave me without notifing 5 for 50 sms. this is so stupid... what to do if dont need sms...
non functioning of world wide roaming
I have paid worldwide roaming charges on my mobile [protected] on 26th Feb'09 but this facility
is still not functional on the mobile. Pl make available roaming from USA. Pl e mail [protected]@hotmail.com
Mahendra K Rehani
The complaint has been investigated and resolved to the customer’s satisfaction.
iam vinay kumar my number [protected] please remove my hello tone from my number iam requesting you yto remove immediately .number [protected]
since I cleared my due amount, but outgoing call barred
On 30th jan 2009 the out going call barred accordingly I have paid the due amtrs 1300/-vide receipt no:[protected] and rs.300/- vide receipt no:[protected] dt 31.01.09, till now not allowing my sim to out going why?
When I contacted to ur agent they told me that after 4 hrs u will get the service, when I didnot get the service I contacted to ur customer care again they are saying 4 hrs... What are the reason?
I fail to understand the standard of service these companies provide to their customers. I've had bitter experience but I make it a point that I give them a bad time as well(it nothing personal to the person on the other end but the company). If I were you I would have asked for someone who is in higher authority like a floor supervisor or a manager to get things done. This is nothing but crappy service.
They have their own policy and procedures and it all ends up with nothing but frustration to the customers.
My advise to you is if this thing happens again, do not hesitate to visit an Airtel shop or ask for a higher authority when you call customer care!
Vin
service
I have been using Airtel USA INC for 4months and am very much satisfied with the quality and service.. I was getting very less minutes in Reliance where here i am getting twice the minutes that i get in Reliance...Now i am saving around 30% of money using this service ...So people can use this world class service...Go to Airtel USA INC and enjoy WOrld CLass SErvice...
The complaint has been investigated and resolved to the customer’s satisfaction.
i have been using its serivce for past 2 years, . still i am cheate dby airtel poeple i bough tfor 100 dollars on month o fmay the line is not clear and they does not give the minutes they told us andi heard the company i sgoing to shut down and no tefunds will be made i do know what to do i am calling tghem all the time but they are not responding please who ever in the airtel dont believe them they are fraud
Hi,
The phone number listed on the website never works. It means the company is fraud. I bought minutes from thsi comapny and they promised me to fill up minutes by a week but then afte they never ever fill up all the minutes to my account. Its Diwali Time, all my minutes were gone and i can't make call.
When ever i called it never works, They only call you if you asking for buying minutes. If you email them for any complaints they never email you
The customer care peopel are [censor].
jim kana bum ka
Hi All,
If you have any Queries, Issues or Doubts, Please feel free to contact me at +91 [protected], [protected] ( Ext - 407 and 408 )
You can also Send a mail to me at: customerfirst@airtelusainc.com, info@airtelusainc.com and support@airtelusainc.com.
The Website's User Login Page is Disabled as we send dedicated User Login Details to all our Customers who wishes to have it. In the past Our Website was Hacked and it effected many of Our Valued Customers.
I would also like to make an Honest Request, if you have genuine issue please mention your Contact Details, like Your Phone Number and Email Address.
Thanking you all in Advance,
Best Wishes,
Shekhar Sharma | Customer Relations Manager
Airtel USA Inc | 3728 E Woodbine Road | Orange | CA [protected]
www.airtelusainc.com | www.airteluk.com | www.airteleurope.com | www.airtelasiapacific.com
A FCC 214 International Telecom Carrier Company
Please don't ever sign in this company or buy any package. They chased me for 2 months and I went to buy 100 dollars package. They said no tax or no hidden charge. But I noticed they have deducted 107.00 CAD from my account. And I have registered 3 numbers with them only 1 number was getting thru and other 2 numbers was not getting thru. Hence when I tried contacting them. It was horrible nobody responding. They gave 3 customer service number but all of them going into voice mail. And when I tried to contact them in the Customer Service after a long struggle no body were responding. Then after 2 days I manage to get them. They simply asked the Chennai Counterpart to contact us but terrible. Sometime they say (Shop...?) closed. Sometime power-off at Chennai. Sometime Cell battery went-off etc. All type of lame excuses. When again I contacted them one of the staff went on Vacation and another was on medical leave. Then I fired them like anything then after a long struggle (after 15days) I managed to get a partial amount in refund (95 dollars they refunded as I have not utilised their service not even once). So unnecessarily 10 Canadian dollars I lost without making any single calls further so much unnecessary tension. I request everybody for god sake don't ever sign them. I am planning to file a complaint in Best bureau board in Canada.
Airtel USA Inc is a fruad. We bought this card as the marketing guy was bugging as for weeks. After started using it we came to know that it is a fraud. He cheated on us. We tried to reach that guy and no response from him. They inflate the minutes actually spoken and hence deduct higher amounts. They say that the per min charge is lower but with incorrect minutes for a call, one is effectively paying more. Can never reach the customer service. Dont sign up for this card. This is a fraud company. Not sure to whom i need to complain about this company.
AIRTEL USA INC, customer support is very good, THEY are very genuine, and we can reach them at any time, they rectify our problems soon... AND they give me more minutes than what they promised.
DO NOT SIGN UP WITH AIRTELUSAINC. It is a fraud Company.
We are always able to connect using Reliance or AT&T but never using Airtel with message the “Party you are dialing is Busy”.
Customer Support is very rude and asked me not to shout.
AIRTEL USA INC IS A BIGGEST FRAUD.
Quality is good and rate is so far 1.9Cents. I signed up for 100$. The issue I noticed is some times their minutes are wrong. I called for 17 minitues and they are showing 34min. It is too bad if I need to track my minutes. I will call them tomorrow and if they dont look into it.. I will have to ask for reimbursement.
very bad customer service
On Mon, 12 Jan 2009 wrote :
Hi,
I am the Airtel Customer, since 6 years i was using Mobile Service from Airtel with some few issue here and there still i was the satisfied customer for Aitel Mobile Service.
Based on this assumption i have Purchased Air tel DTH on 1st Jan 2009 and quality of the Service is Good but i am not happy with the Customer Service provided by your customer care very bad response and insufficient knowledge about the product and wrong information.
Please see the attachment in which for 2500 south economy/south Gold/South Mega there is ESPN offer and 6 months subscription free.
same was told by one of your executive and also yesterday they made me call 6 times and i was told call after 2 or 30 min every time and ultimately told that we dont have this offer now it is changed this was said by Floor supervisor.
In fact my friends wanted to go for Tata sky but i asked them to purchase Airtel DTH but by seeing the respose for me some of them purchased Tata Sky.
As per the commitment Airtel DTH is adding the ESPN offer which they had mentioned.
Thanks a lot for the kind of respose and the very bad customer service i have received from Airtel DTH.
The complaint has been investigated and resolved to the customer’s satisfaction.
didn't get my Rs.500 refunded back to my DTH account yet
i lost my id.so i want id.i have my stb number.
Dear sir
I am virendra kumar singh rathore my customer ID [protected] can't see the channel in last 45 days I have complain local airtel agency Damoh MP many times STB are also change in last 14 days before but service engg can't start the programme B001 are Error code are display siganal stength are not avilable plz solve the problem I have say about service engg again 2 to 3 times & coustmer service agent tell him 2 to 3 times but nobody are come .
your regards
Virendra kumar singh rathore
Qno 7/96 Block, staff coloney
Narsingarh Damoh MP 470675
mob no [protected]
Hi,
My name is Koteswara Rao and I have been using Airtel DTH for 8 months. My Customer ID is [protected]. I took Airtel Dth connection in Chennai. 4 weeks back I got transfer from Chennai to Hyderabad. So I called the Airtel DTH people on 17th April 2011 and asked them to come to home on 27th April 2011 for de-installation and re-installation of Airtel Digitel TV. The Request No is 7393515. They said OK. But no one came to my home on that day. I keep on called them.I waited two days, but no use. For this reason, I called the some local guys to remove my umbrella.
Again I called the Airtel DTH people and asked them for re-installation in hyderabad. At that time they were talking about the de-installation. I told them like no one came to my home and I requested them like atleast try to come to Hyderabad on time to install the Airtel DTH.
They said ok and took the new request id: 7607272. I came to Hyderabad on 4th May 2011 and called them. Still no one came to my Home for installation process. So many times I called the customer care people, but they didn’t respond. Some guys are lifted my phone and cut again without intimate. Even if I ask anyone to connect the senior management, they said ok and put me hold 15 to 20 mins. This was happened me twice in a couple of days.
Finally I called on 12th April 2011 asked for the reason, they simply disconnected my service.
Can you please help regarding my complaint.
Regards,
Koteswara Rao
My ID is: [protected]. Complaint No. 7376271. Since 25/04/2010, our Dish TV before two days shows no signal and not working & error code B001. Please rectify the same on an urgent basis as soon as possible
thanks & regards
rohit goyal
c/o INDIAN LEGAL FAST TRACK ASSOCIATION
I, p.s. sundaravaradan bought airtel dth with recorder as its packages are cheaper to me (I am already having TATA SKY and having very good quality pictures)and installation done on 6-3-2011. id. no.[protected], from day one I have problem viewing channels because of overlapping of clolours at regular intervels. I made many number of calls to customer call and their mechnic visited twice and replaced HDMI cable. but of no use. they could not find what the fault .Now I want the set top box be replaced as early as possible as i am unable to view any channels at a stretch as it is very glaring and overlapping. I am very much disappointed with the sercvice airtel dth providing and they are not having technicians who could locate the problems as they are all at sea when problem arises. I wish i will not recommend anyone going in for Airtel DTH for worst service
The Ombudsman
Bharti Airtel Limited
Unitech World Cyber Park
Tower-A, 4th Floor, Sector-39
Gurgaon-122001, Haryana
India.
To whom this may concern.
I have been a pleased customer with Airtel Mobility, DTH and Broadband for past 10 years. I am writing this letter following a spate of unpleasant incidents which can be described as at best poor customer service and at worst offensive behavior, thus resulting in my disillusionment in Airtel customer service.
Name of the Employee: Amit Sharma(Airtel Customer relationship officer)
Place: Airtel Customer Relationship Center, Sahara Mall, M G Road, Gurgaon.
During my visit to the Airtel relationship centre I came out highly disgruntled and frustrated because of the arrogant behavior of Mr. Amit Sharma. Not only he unpleasantly attended me but also got exasperated and asked me to come back later. When asked for his Employee ID, Mr. Amit Sharma refused to answer and said “it’s not for you but for internal purposes”. To add more to my aggravation there was no Manager present at Customer Care Centre who I could have approached for his in-appropriate behavior. Even more disturbing than this is the feeling that somehow I must deserve this level of psychological abuse, and I’m not alone! As I look back at the queue behind me, I see many more soles lost in various modes of agony, approaching the snapping jaws at the end of the production line. “Shame” is the right word for this executives’ behavior as he forced me to write about the exemplary poor customer service he offered to me.
Few other things which I observed during my visit was:
- There was no manager present in the opening hours [protected] Hours).
- No Airtel Employee was caring for one of the Bharti Airtel so called value.-“Respect for all” (at least customers).
Being one of the Telecom Major in India Airtel shouldn’t be least bothered about the customer service. It is unacceptable to be treated in this manner and I hope that this is a one-time experience that I will never have to endure otherwise I will have to take the complete business to elsewhere. Please respond with how you have handled this issue and how I can be sure this will never happen to me again.
Sincerely
Rohit Saini
Customer service is about giving the customer a service, not a headache! Correct me if I’m wrong but surely in the current economic climate, if someone clearly doesn’t want to be doing their job…GIVE IT TO SOMEONE WHO DOES!
Dear All,
I have taken a Airtel DTH(HD) service just because of the good service of my Airtel postpaid and Airtel broadband connection. But this Airtel DTH
service is the worst.
My customer id is [protected]. I have Airtel HD DTH connection. I was having a issue of 'No Signal' when i am using HDMI cable to connect STB to my LCD. This Started from 6th march 2011& it was unable to show any picture.
I raised a complaint dated 8th March 2011. Executive said that this is the problem with sun light & he dint logged my complaint. Till 17th March 2011 I kept petitions but next day STB got off permanently. Again I logged complaint with toll free on 18th march 2011. Executive gave me complaint id and said “next day before 3.30 our technician will attend the call”. There was a technician who visited on 19th March around 6.30. He found problem with STB and told me that its need to be replace.
After two days I tried to call technician but no 1 picked up call. I called up toll free and told him whole history, he logged new complaint. Technician visited & same story he repeated. Finally on 25th march 2011 my STB got replaced.
Now I want my balance to be restored from 8th of March to till 25th. When I called up on toll free the person said he can rivers my balance from 18th because Airtel executive logged complaint on 18th. I am unable to use Airtel DTH service from 6th and from that time my balance getting reduce which is not expectable for me. (SUCH IDIOT EXECUTIVES)This is the very serious matter and I dint expect from Airtel. Y should I lose my money if problem with Airtel satellite? This is the very worst and dissatisfied service which is provided by Airtel. I don’t think that Airtel need customer anymore.
They have credited only 70 rs in my a/c. I lost my 140 rs.
please do not take AIRTEL DTH SERVICE otherwise u will had it. think B4 Buying.
Thanks & Regard's,
Prashant Thosar,
CSD Manager,
Precision infomatic (M) Pvt. Ltd,
022-[protected] / [protected].
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
I have taken a Airtel DTH(HD) service just because of the good service of my Airtel postpaid and Airtel broadband connection. But this Airtel DTH
service is the worst.
My customer id is [protected]. I have Airtel HD DTH connection. I was having a issue of 'No Signal' when i am using HDMI cable to connect STB to my LCD. This Started from 6th march 2011& it was unable to show any picture.
I raised a complaint dated 8th March 2011. Executive said that this is the problem with sun light & he dint logged my complaint. Till 17th March 2011 I kept petitions but next day STB got off permanently. Again I logged complaint with toll free on 18th march 2011. Executive gave me complaint id and said “next day before 3.30 our technician will attend the call”. There was a technician who visited on 19th March around 6.30. He found problem with STB and told me that its need to be replace. Most IMP thing the exicutive are idiots,
After two days I tried to call technician but no 1 picked up call. I called up toll free and told him whole history, he logged new complaint. Technician visited & same story he repeated. Finally on 25th march 2011 my STB got replaced.
Now I want my balance to be restored from 8th of March to till 25th. When I called up on toll free the person said he can rivers my balance from 18th because Airtel executive logged complaint on 18th. I am unable to use Airtel DTH service from 6th and from that time my balance getting reduce which is not expectable for me. This is the very serious matter and I dint expect from Airtel. Y should I lose my money if problem with Airtel satellite? This is the very worst and dissatisfied service which is provided by Airtel. I don’t think that Airtel need customer anymore.
hmm what a service you are offering...
to us... am facing lot of problems with your service..
am staying in vizag...
am complaining from 1week but no responce or action from the branch DWARAKA NAGAR vizag
due to that the custommers are not willing to take your connection..
so, am also thinking to disconnect my connection...
screw the airtel
I'm from ny and i knw that airtel customer care is suck.. They knw nothing they can only suck people... And i can say theyr also.. There is no gprs speed.. Connectivity prb and etc. Actually d prb is airtelowners is a dumb and dumber... They also told me d speed is 125kbps but i got only 3.4kbps.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am from kenia and I agree with the poor connection that airtel provides.I have to say that this is very pissing.I have paid for unlimited pack like three times and even more but sadly speaking i haven't enjoyed.this is so very busted.so scheisse so zu sagen
Screw airtel... Its z da worst network i have ever seen. There will be full signal strength but the call gets disconnected automatically. Moreover, there 'll be no response from the customer care service. I got vexed with this network.
i submit application for disconnecting broadband but after some days 1 month a bill of 845 is arrived at my house i shocked when i complain it airtel office they are saying that i only say to disconnest landline not the broadband so lets f****k the airtel
haha I visited here again after such a long time. I had made the first comment on this.
Now I posted a perfect solution for this at my blog http://ankuresh.blogspot.com/ Go to this blog and sue these [censor]in airtel officials.
they don't care abt their customers all they need is our money
they don't stick to their words, 3G yo you wont launch it
u are loosing ur customers
you are lucky to get a speed of 3.4kbps. I always got a speed of 0.3kbps.
So you are lucky my friend after all you gotmuch more speed than me.
airtel network is ###
I have been using AIRTEL connection for past 1 year, while in the call, it keep getting disconnected frequently (2 times per minute) most of the time its is disconnected @ 1.1 to 1.10 seconds. I'm fedup with AIRTEL connection.
I would not recommend anybody AIRTEL connection, ### connection. they are cheating people.
Want to know how can I file the case againist them.
Before that I was using BSNL connection, it was really good.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a complaint to file with the way the Airtel network is operating. Last week, I was surprised to see a message which stated that for receiving 'Love Pack' I should press a button. The letter also stated that a Re.1 will be deducted everyday for their services and they took immediately Rs.5. After reading their letters and poems, i thought it was not worthwhile to continue the services and hence I wanted to cut down the services at ones. But the number which they gave to me in their SMS from where I should inform, has been changed and I got the new number. When I wanted to contact them in their new number, the new number did not work out, but a sum of Rs.6 was deducted from me. This happened on several occasions. I don't know how to cut down the Love Pack services. As many mentioned in the letters my faith with the Airtel began to deteriorate and I am thinking of switching over to some other network which is genunine.
Hence, the readers of this mail should be careful before availing themselves any services from the AIRTEL Network.
closed my account with balance in it
I had balance left in my Airtell Call India Home account and that account was deactivated without any prior notification. SO today when I tried using that account, I cant login to my account, I cant use my account to make any calls etc.
On speaking to Customer care, they are confortably saying - that account is gone! and so is the money in it! The reason Supervisor gave me is that it was becoming difficult for Airtel to maintain such a huge database, so they had to deactivate the accounts not used in last 6 months.
What crap is this? I do agree I didnt use my account in last six months, but I had money in that account. I paid for the account with my hard earned money, they just can't strip me off my balance on the pretext of **No Activity** who does that?
I am just so disappointed ...is there anything we can do about it?
The complaint has been investigated and resolved to the customer’s satisfaction.
fake proof for sim
hello sir,
i bought a sim card on 28th of last month . i submitted my address proof 1) driving license and 2) college id. they gave me a sim card of 3 years of validity card . i got it activated immediately. but later only i came to know that "they registered it with some other name". few days airtel people said that ur proof is not valid resubmit the proof. but i did that to . mobile number is blocked now . its displaying "SIM REGISTRATION FAILED". I AM SUFFERRING BECAUSE OF IT AWARE OF IT THAT I SHOULD NOT BE REAPTED AGAIN SIR "
THANK YOU
issuing 2 sim cards in same name and breach of contract
To Date: 29.11.2008
The Managing Director
Bharti Airtel Limited
H-5/12, Qutab Ambience,
Mehrauli Road,
New Delhi- 110 030.
Sub: Response to legal notice No. LL/09-08/0215 dt.13.09.08 w.r.t A/c-115-[protected] mobile
No.[protected] of Mr.Dipayan Ghosh
Sir/Madam,
Please find herewith a response apropos of your legal notice no. LL/09-08/0215 dt.13.09.08 w.r.t A/c-115-[protected] mobile No.[protected] of Mr.Dipayan Ghosh issued regarding recovery of outstanding dues of Rs.1015.44 [Enclosure 1]. In this context, I, the undersigned, would like to draw your attention to a few pertinent facts which have been omitted in the aforesaid notice.
1. It is true that I have been called up by one Ms. Sonali from Airtel Customer Care, City Center, Salt Lake who offered me a postpaid connection [Full Value 199 Plan-KOL] in a “limited period offer”, wherein I was promised a full talk value of my rental, no security deposit, no CLIP charges & the option of calling any phone anywhere in India @ Re.1/min. Since the offer was lucrative, I grabbed the offer at the first instance and was offered a SIM & allotted a customer account number with my due consent after completing necessary paraphernalia.
What I was NOT informed was that-
(a)The aforesaid mobile no. was already been allotted in the name of one Mr. Arnab Ganguly.
(b)That I would be repeatedly pestered during my busy schedule by incoming calls and sms from various private banks and financial companies threatening me with dire consequences if I do not reimburse/repay some credit card dues and/or loans incurred by the same Mr. Arnab Ganguly, thus causing me to suffer from intense humiliation and psycho-social trauma due to the utter callousness & negligence of Airtel Customer Care-providing the same number to two different customers and remaining complacent to sort the matter out despite repeated requests & complicating matters further by issuing a legal notice, whence a letter of apology was perhaps the need of the hour.
(c) That CLIP charges of Rs.50/- per month would be levied on & from the 3rd month and that too, would be charged separately and not from my unused talk value.
(d)That from the very first bill I would be charged @ Rs.1.20/min instead of Re.1/min as was promised by your sales personnel [Enclosure no.2].
(e)That the option of calling any phone @ Re.1/min was limited to the West Bengal Circle only & STD calls outside circle to any mobile in India will be charged at a much higher rate.
2. It is indeed a shocking realization that in the event of such non-transparency regarding allotment of new connection, hypocritical marketing strategies, and despite my repeated requests for change of number and blocking of promotional calls [through DND activation] falling into deaf ears, you were prompt enough to issue me a legal notice in lieu of a letter of apology on your part without even making a formal enquiry towards remitting my grievances.
3. In view of the above facts, I, a Grade-A Gazetted Officer in West Bengal Health Services, as a customer, would like to emphasize that if you insist on this undue and unjust payment for a service that was not at all allotted to me and the services of which could not be availed by me properly over the last few months, you may initiate legal proceedings as deemed appropriate by your legal cell, wherein, I shall have no option but to see that the controversy be settled by the Consumer Forum and the TRAI-since I feel that it is high time that a reputed corporate like Bharti Airtel should stop playing such cruel pranks on innocent customers like us.
Sincerely yours,
[DR.DIPAYAN GHOSH]
Consultant General Surgeon
WBHS.
false commitment in airtel outlet
Dear Sir,
According to procedure in airtel .I had paid the security deposit of 400/- against ECS cancelation, and they had given me false commitment in airtel outlet. They told me the ecs going to stop within 7working days, but it`s not happen. After few days they had send me a message to my mobile no., stating that they are going to present the ecs. Then I called up to airtel customer care and launch complains against. They had given me assurance within 48hr they going to resolve the problem. Next day i had received the call from airtel customer care stating that the ecs has stopped. Then i asked for sending me the mail confirmation to my official E-mail ID. He had told me that within 24hr the mail will come to your ID. Next day the mail had not come then again i called up to airtel customer care. Then again they had given me new complain no stating that they are going to stop the ecs and sending the mail confirmation. But it’s not happen and next day morning they had taken the amount from my a/c, now i am asking the amount has to revert back to my a/c or else I will definitely take them to consumer court.
Arvind Kuamr Soni
Bangalore
[protected]
I talked with a airtel CCE .. his way of talking was vry bad... my name is nitish Christopher
mob.no..[protected]
dear sir I have lost my mobile on 02/01/2010, so pls cancel my account no from airtel
cell no - [protected]
I m coustor of your psot paid card since last 4 months.
my no. is [protected].
I wanted it to be activated under ns-199, but it got activated under 299 scheme.
i had filed u a complaint earlier, but again no action was taked.
and also, my outgoing calls are disabled, which is causeing me a lot of trouble.
I againg ask you to convert my bill, with respect to ns-199 scheme, only.
so kindly look into the matter, and take actions as soon as possible.
Or next time i will fill a complaint in the consumer court.
my optional contact no:= [protected]
SIR/MADAM
i am ibrahim, plz activate AIRTEL ONLINE to my karnataka mobile number [protected].plz as much as possible
SIR,
Mera no. [protected] hai is no. pe kal evening se aur aaj morning time 09:12 am pe wrong call aaya jiska no. [protected] (retype no.[protected]) hai jo phone pe gandi-gandi galiyan diya hai. so, please aapse request hai ki mere phone no. [protected] pe is no. [protected] se call ko please band ker diya jaye. request for please quick apply my request...thanks sir
Sir Mera No. [protected] hai is no. pe 26 jan. 09 se ab tak 6 time hello tune autometic activate ho rahi hai aure balance me se 30 rupees didect ho rahe hai plz stop this problem and refund my balance
thanks devendra kumar shrma
surrender of phone nos
I visited the airtel galerie at shivaji Park on 10 sept 08 and asked for both my numbers to be disconnected. I paid up all the outstandings as of that date. Rs 632.00 on Number [protected] and Rs 1.00 on No [protected] as per instructions of the gallerie staff. I find that even though I have discontinued using both phones. you are sending me billls. After I have asked for my phones to be disconnected it is your responsibility to carry out the same. the present bill received by me contains calls that have not been made on my phone at all. I positively refuse to make any further payment subsequent to the payments made by me on 10th Sept 2008. Please take immediate action to disconnect my services as of 10th Sept 2008.
sir/madam,
I am really irritated by messages from [protected] sometimes other airtel nos.I am a airtel customer both internet & cell phone.How to avoid this messages from airtel.
u can register ur mobile with ndnc.
just message with it.
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