Unable to get the concerned officer connected at call center no. 121 for getting the cancellation of...
This is in reference to your newly launched scheme of offering free vas card worth rs 500 to all your customers which enables them to download free multimedia contents worth the same amount from your airtel live vas card zone up to 30th june 2008.
I too received a vas card no. 6136798 from your side as per your promotion. I logged in the airtel live vas zone on 05/06/08 using the card to download some contents on my mobile phone. I first tried downloading a ringtone but an error message appeared stating “services: page not found”. I then tried the other ringtone but the same message appeared again. Then I checked my vas card balance and found the price of the contents I tried to download was deducted from my balance without me receiving any content.
Finally I had to call up airtel technical support helpline, as I was not entertained by the normal customer care executive, I registered my complaint (No. [protected] dated 05/06/08) and was told to wait for 24hrs to get my problem solved and get my content on my mobile phone.
I didn’t received any satisfactory response till 09/06/08 from your side, and on the anticipation that all your services would now be working fine I tried downloading another content (Game) from your airtel live vas zone. But the things were the same and so was the error and even my card balance was reduced.
So I was forced to call again to technical support helpline but no results yet. They gave another complaint number ([protected] dated 09/06/08) and asked to wait for 48hrs. What I inferred from this whole incidence was that there are just web pages on your airtel live vas portal offering content description of content and no multimedia contents to download. This whole scheme of airtel for making new customers is just to making a fool of it’s present customers.
I am now completely frustrated with such a poor customer support service and the useless promotional scheme. I want you to take the above matter seriously and send a written reply on how my problem will be solved or else I might have to take some strict action.
Please do not be misled by telemarketing calls from www.airtelusa.com and www.airtelusainc.com. They are not...
I have already sent 2 complains to u about bad services & bad behaviour with customers.
I have started cyber cafe in mhow & I also do hardwareing. I have applied for centrex no. On trishakti tele comunication, mhow. But they r not giving us satisfied ans. And services. V face lots of difficulties regarde it. I have called to bhopal also but no response from there.
I need a centrax no. Immidiatly for mhow to indore.
My first complain no. Is :- 7601478
Plz give me statisfied services of airtel broadband
I have the honor to attend your kind attention.Sir i had recharge customer mobile no-[protected] by Top-up of Rs.60/- through E-recharge with Transaction Id no - [protected] at 5.09pm on 13-06-2008 & thereafter ER bal. was being deducted from my ER balance, but confirmatory message along with balance was not done to cust. mob. [protected].It was said to customer ater doing querry from toll free no. 121 that your mob. was not recharge yet by Rs. 60/- & please do visit ur retailer, thereafter cust had come to me & demanding his money back Rs.60/-.Then in reply i said tocust pl wait somewhile even taking confirmation my dealer helpline no.[protected].but till now the helpline no is not being accessed & responsed, after dialing this "YE NUMBER MANYA NAHI HAI" is being replied to.sir, Why this type of action along with wrong statement to cust is being suppllied without verifying & updating the TRANSACTION record as mentioned above.
Hence you are requested to look into the matter & pl try to stop this tyoe of activity as a wrong message was being suppllied to cust & thereafter to market which will not good in respect of our interest.
Anisha Sristi cente
Airtel; the name is a ready reckoner for all those who want to pay even if their number has been disconnected or at least thats what the managers or the retentions team would tell you. I was informed that my number [protected] has been put on disconnect on march 27th. April 2, 2008 i cleared all the bills. Come june and i get a bill for the same number and for two months may and june. This all happened despite being assured that I will not be facing the problem anymore. Even one of their representative Karan called me next day and offered to convert my postpaid number to prepaid which i declined.
They have a major problem in language, customer handling, grievance handling and comprehension. The people at higher levels are of comparable calibre. Their retentions team( Danish, Rita, Nisha etc...) are all same. Not to talk of their Customer Care agents and a all borin-no-use IVR.
Could someone help me please, I promise I shall not recommend AirTel to any one and if no one helps, I curse you to lifelong connected with Airtel.. ;-)
I do not have any outstanding on my pco connection. The line is disconnected for non-payment. When I call customer care, I am told it is a error due to a mistake from their billing dept. This is not the first time this is happening. I register a complaint but without any action. This speaks of the poor quality of service provided by one of the subscribers claiming top rankings in the industry. As a customer am I supposed to compensate for their internal mistakes?
Since two month ago my gprs is activate but i call more then fifty complain but still problem. When i connect gprs there shown packet data not connected. Link not available and message sending failed.
I've been using Airtel GPRS for almost an year. Things were working fine and I was happy with the...
I have lodged a complaint with airtel requesting for replacing the landline handset but was disappointed to learn that airtel has an unfair policy of only providing old handsets in cases where handsets need a replacement.
It is a pity that while airtel on one hand wants to compete with existing service providers it is despite being in the sector for so long is yet to match what its competitors like mtnl offer to its consumers i. E. Replacing old handsets with new.
I have got a call from a lady named Swati from no's : [protected], [protected] telling that she is calling from airtel and explained me one billilg scheme. I liked it and told to activate it. She told me that i will have to fill a form and pay Rs 599/- for one number. Then she send an executive to me named Aamir who got the form filled from me and took Rs 2400/- for four connections and told that it will get activated within four hours. Now neither the no's got activated nor those guys are picking the phone on the above no's. Aamir told me that his agency name is "V care Solutions" and there office is in Bandra. I have also presented the same matter in Thane ( Navpada ) Airtel Relationship Center but i didnt get any reply. I dont want my money from airtel but just want those Swati and Aamir to be caught and put behind bars so that they can not fraud anyone further in the name of "AIRTEL". This will help me as well as "AIRTEL". Please help me for the same.
preaid SIM card by AIR TEL tele service used in my mobile. without my request & intimation chatting service is included in the sim card service. This fecility ( Chatting) is not required for me. Inspite off several instructions to customer care and local service center no action has been taken. As this sim is for life time incoming free scheme i am not destroying the SIM and go for new SIM. Even if this complaint also problem is not getting solved I have no option but to go for other service provider.
Please do the needful.
Sarat Kumar Das
i applied for airtelpostpaid (199)scheme they also collect money worth 600 from me and i got my new sim in...
I am an airtel customer for last 4 years.
I am totally fed up with the promotional recorded calls i am getting through out the day.
Since morning i got 23 calls from airtel and its only 3 pm now.
Why is a big company like airtel doesnot even care about the privacy of its faithful customers?
Is there any way i can stop this.
If this is going on i will move to some other providers.
I'm living in mumbai. Actually I'm a prepaid customer, my scheme in airtel is Rs 1/min for STD . After my validity is over I reacharged with the same scheme but its was taking Rs 2.40/min
This is what I would like to enquire about and I called Customer care Service. First time I was asked about my problem and they cut the phone. I thought some service problem. Then again I tried . Again they asked about the problem, before I'm repeating the problem they cut the call. After that I releiased that this was not by mistake. they are doing it purposely. Then I again called and they were using abuse words to scold and kept the phone. I dont understand in what way Airtel customer care cares for every customer.
There may be so much frustractions in all jobs that we are working for not only to Customer care.
But this is not the way to use abuse word to treat the customers .
Hope the airtel service will look into it and take the action accordingly
Please dont play with your customers like this
I hold an Airtel corporate connection from a giant US based company.Just over two months ago I got a new SIM card with the existing connection from the jayanagar Airtel office, Bangalore. It took me several calls and days of followup to activate the SIM despite the 30 min TAT that was given for the activation. That got resolved but a couple of months later the SIM just stopped functioning! It would not even read! I went back to the Jayanagar office and got another card issued. When I requested for the SIM card data to be copied, I was dryly told it was not possible. I made several vain requests to retrieve the data that is so valuable to me. My request to use their phone to call the hespdesk was also blunty refused! When I called teh helpdesk from somebody else's phone, my request was turned down even without probing into details and I was put on an infinite hold when I insisted they find a solution. What more, my new SIM is still not activated even 3 hours after I was told it would be!
I am truly disappointed that I had a complete SIM memory washout due to the faulty SIM provided by Airtel that did not even last 3 months! On top of it the 'support' people were so blunt to my requests. I felt humiliated at their office despite being a corporate customer. I am writing this here because I have sent some other grievances earlier to airtel folks through email and have failed to get any response from it.
Is the customer REALLY empowered in India and do we REALLY have a choice???
dissconnection of calls and cheating by the airtel executive.
this is kamlesh singh from bhandup and my no. is +91 [protected]. i am complaining about two things which are
1> from last 20 to 25 days, i get so much error in connections such as call failure while talking ( when i am at my home bhandup, college kopar khairane, friends home mulund. even when caller or receiver both are not moving.) . whenever i call to any my friends ( especially airtel user ) call ends up with two or three beep. again and again it happens upto 7 to 8 times after that call connects and ring goes. now a days it is regularly happening with me. so i tried to contact to customer care so they adviced me that this is sim problem so u take out your sim and wash it with spirit, i did like that but nothing happend. even i changed my mobile set .than also same problem .
last week when i told this problem to my friends ( who is also airtel user no is +[protected], [protected], [protected], [protected], [protected], [protected], [protected]., [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], and much more ) . i come to know that they are also facing same problem and even most of them are planning to switch to other mobile service provider. in my family most of us are airtel user and when i talked to my dad and brother and to relatives about this problem i socked that they are getting similar problem from last 2 to 3 months. so my dad also planning to take other mobile service which is going to be a problem for me .because my father is a government servent and i am using his gornment card provided in airtel plan to him. and most of my friends are airtel user .so what do i do .
2> my girlfriend live in lok nisarg c.h.s., vaishali nagar, b.r. road. mulund west and there, network is ok but call ends in between and call connects after 5-6 try. u cant talk sitting inside your flat or house. u have to talk only standing on window side only.she always used to stand up on windowside and talks for one or two hours, , even u can check this.. through my calldata. so please increase network or place a tower on lok nisarg building which can cover that whole area. of (lok nisarg, ghati pada, maple height bldg, hill view bldg. . upto ayyappa mandir of thane hill side.) so please do for the above basic problem . thank you . please report me about your further step taken, , regarding above complain. by mail as well as by sms or call.
thanks a lot i think uyou may understand my problem...well...
Customer:Sudheendra GD, 448, 11th cross, Sadasivanagar, Bangalore-80, India.
Complaint:Sim reactivation still not yet done after purchase of Duplicate sim on 03/05/08 since PUK was blocked.Visited the Air tel office at Seshadripuram thrice.People are not trained, not taught the way to deal with customers.They keep on telling about hardware/Network problem.They try to get rid off the customer by telling it will be fixed in an hour.Keep bluffing due to lack of knowledge.They make us visit them at our fuel cost, loss of precious time at our work, loss of money in all aspects.
Still out going calls not working.
Person who attended is Prasad, Paramount Corporate Network, No, 33, Nehru circla, Kumarapark, Bangalore
I had applied for the airtel broadband connection with havig my own modem and hence the charges were to be reduced from Rs 850 to 350. I had paid rs 350 at the time of connection.
When the engenier came for the internet connection I was not at my place. The engenieer without asking my younger brother installed the connection with new modem.
When i came back i removed the modem but the company had charged for it in the Bill. Even after complaining the customer care executives are not ready to accept the fault on the part of the engenieer or the concerned person.
They are treating the matter as a fault on my part without even asking the engenieer to at least give the clarrification...
This has really created a bad impression of the company...its like one cant trust the company.
This also shows that what ever is being told befor the connection is installed the company does not cares about it and does what ever it likes...To all the airtel broasband users BEWARE the company is now on the way to cheat its customers...and not keeping the words what is being said to the customers...
I am getting problem to receive incoming calls in my mobile [protected] subscribed to Airtel. 90% caller received information that the mobile is switch off . When somebody tried to contact me normaly I got a messege from "missed you" that -you have missed call to know miss call dial...to know about your miss call . cost.../. I registered complaint on 25th April with airtel customer care and I was told that it will be resovled within 30th April . A reference no was given to me by "airtel" and th no was CICPL30424186236 . After that till date I have enquired 3 times and each time I was told to bear with them and the problem will be solved shortly. I shall be glad to know how to solve the problem ? If they are at all unable to solve the problem I feel they should let me know honestly so that I have to go for another alternative or for my future course of action.