Aircel
Reviews and Complaints

Now I am working in chennai. . Suddenly they stop the outgoing service without any information. How can i manage. I went to nearby Aircel shop to told my problem. They simply told to me submit ur address proof and some documents . i submit my address proof till outgoing service stop past one week

I had taken new prepaid connection on 5th Nov. 08. After 9 days, i am hearing no incoming & outgoing call is available without any reason stated. On enquiry it was informed me that no document is available. This is the sorry state service provider ever seen . After recharging of 110 rupees, it was found that amount of Rs. 32/- deducted from balance without any reason. This is the way the aircel company is doing.

I got the new card from aircel. They are disconected my line without any information and i provided the proof second time. they said it will activate within four hours but till now its not activate. now its passed 6th hours...

this is my no [protected].. pls block this no.

yes... one of my experience with AIRCELL ...wz i requested free rental plan on GPRS connection but these ppl have charged me for unlimited plan Rs 600/ now this going to be the case...

For the past 20 days message has not been sent... i was calling for the customer care and complaining every day... but till now it was not solved... i have reset my mob, checked the message center number. Every thing is ok...

I just asked them y the problem occurs but they are not able to answer my question, whenever i called just they said that everything is ok with their end... then what is the solution to my problem...

I was using this number for the past 6years,i never faced this problem... but they are reducing 1 rupee every day for not sending the mes... they replied that i am in payment scheme so it happens. Not even put their ears to hear what the problem fully. Simply giving the same solutions...

Is this the way u people behave to the customers? Not able to solve the problem for 20 days means, what services they are providing to the customer...

I am using 6030nokia mobile... i need the feedback asap... would b appreciable if any other higher officials solve the problem...

Aircel cellular service is very poor. I paid my phone bills. The next day they cut the outgoing facility. I struggled a lot and finally reached the customer service. After two hour it was enabled.

Next day same thing happened. again they cut the outgoing facility. i kept trying to get line to customer support. really i am getting frustration with their support. line is always busy.

How careless they are, they do not have proper records how they can cut the facility. one time is ok, by mistake. how it wil happen again.

i am planning to throw all my aircel products

My no is [protected]

hi Active my 600 local min CUG, ,
& 5000 local sms plz do need ful & rework my bill...

I will paid for 200 for post paid connnection Activation so plz discount my bill.

iam Already sent mail but i could not get any reponse 4 thr...

Regards,
VENKATESH.S

i hadcomplaint already on 05-11-08. but now its 28-11-08.. i didn't get a feed back from customer care... i don't know what they are doing... it's there fault they had wrongly taken my balance of 30-rs... i need a proper feed back within a short time... my mobile num is - [protected]..
my previous complaint num is --- 797285... i'm taught of changing my sim card to some other network... aircell is very poor in network & customer care service also... aircell is totally waste...

Yea, what you said is perfectly true.. Similarly, the Banks like ICICI, Citibank also do the same thing.
When we approach for personal loans, they will collect enough proofs but don't keep track of the records.
When I requested for my payment history statement to check for my balance amount to be settled, they have denied to send it via e-mail or to my address. But, if we don't make the payment even for a month, I don't know how these guys get our info to track us... Very very pathetic situation..

Please call to my mobile number-+[protected] to know your chennai office address

Dear Prarthita(Prarthita Kar),

We request you to dail this no.*121*091# to deactivate this service.

Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @aircelsocialmedia@aircel.co.in

Hello i am prarthita kar my Aircel mobile number is [protected] i have faced someproblem from 21th of April that Aircel company automatically renewal my pocket internet rupees nine(9) pack every day even i didn't required it more so help me out of this and do the need full as soon as possible only that reason i cannot recharge my number if the unable to solve my problem then i have to port my number to another company.

aircel applied charges30/- without any information via sms advertisement, if i will not get money back, i will leave this network within two days.

Dear team,
I have the honour to say u that yesterday my 6rs has been deducted from my a/c, but i don't know that why you deduct my my balancemy mobile number is [protected]. please help me.

Hi Rohit Shaw,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @aircelsocialmedia@aircel.co.in

Hi Rabindra,

We are sorry for the experience you had. Please share your concern with your complaint number and contact details at aircelsocialmedia@aircel.co.in to help you.

Hi
I lost my balance without make any call ...even i cant contect aircel costumer care number... they block costumer care number also...

iam a aircel prepaid customer since 2005 and my mobile no is [protected].i didnt set up any dialer tones, but it will be auomatically set of and they(your executives)will charge rs 30 per month.then i call to customer care and ask about this, how u will be automatically set up te hello tone without my knowledge and charged rs 30?they said that they didnt setup the hello tone, but how it will be happned.then i cancel the tone.there will be ringing for 3 days.after that the same thing will be repeted.again i call to customer care, they told that they didnt know how it will be happned, and also they told they will be carge rs 30 for setting the tone.this seems how the AIRCEL customer care executives bluffing to us, how they make profits by cheating the customers.

[protected]

i lost my account balance with no reason

i have been recieved vulgar msg from an aircel number([protected]).plz do something and help me

Since May 2010 till a few moments ago, I, too have been receiving irritating messages from an aircel number ([protected]). Is there someone out there who can do something?

Or is this a site where nothing gets done? Is Aircel responding to all these complaints? Is it doing something? Isn't there a law against these things?

From last night am receiving unwanted SMS from a unknown aircel number [protected]. If anyone can pls help me and give me the details of this no.

thanks,

for about a week a no. is continously disturbing me on my airtel no ([protected]) . it is an aircel no and the no is [protected] . if anyone can pls help me and give me the details of this no. i'm totally fed up with this piece of ###.

please help me .

thanks.

actually i am also receiving unwanted sms and that I am keeping a note of all those in my system

the latest being from as below
[protected]
[protected]
[protected]

When called they are not lazy in their comments and that they are not able to identify the person who is sending the sms.

When on enquiry they say it is a consumer forum.

Very often I too receive certain sms reg want of blood and so, but when contacted with real intention to help, but v r fooled. This should be severly dealt in iron hand, as it really insults the helping hearts.

for about a week a no. is continuously disturbing me on my aircel no. and sending absued messages. it is an airtel no and the no is [protected]. if anyone can please help me and give the detail of this no. i'm totally fed up with this piece of ###.

please help..or either i have to change my no.

thanks

Such people who are misusing the inventions of technology should be taken to task and severe action initiated against persons found guilty. I don't understand why aircel is keeping quiet against such complaints.

I have been receiving frequent cal from this no [protected] the person is not responding he simply hold the receiver . mostly i wont attend it but the person is giving atleast 7 missed cals per day .i caled from outside to check whether it is boy or girl he didnt attend it .

Misbehave and Unwanted Message from this Number [protected].

I am Nizam,
I was using this useless Aircel prepaid Connection for Month 8 years, you may surprised how i am using this Service provider for more than 8 years ... Since my childhood to office colleague know this number as my contact information. Aircel marketing people use to call 100 times a day to market there Dailer Tune & other Service... But to disconnect outing going & Incoming calls for a Valuable & loyal customer like me they won't call & inform or give me a warning message( Except one Bulk Msg), i use have a minimum balance of 200 to 300 Rs at any point of time . Suddenly they disconnect my no. on Saturday night & tape message say to connect customer care...Here the ultimate funny thing done by Aircel alone is they even disconnect the option to connect customer care... I have tried from my landline & other Aircel no for more than 3 hours non of them picked the call... Aircel service Provider a real Pathetic ... Strong & Highly Recommended Not to Buy Any Aircel Connection in life ... If you want peace in your life ...

im penchalaprasad my mobile is missing please block this two numbers 955123398and [protected]

The aircel custemer service is very very very poor. One day i called custemer care excutives regarding my problem ie cutting my outgoing and incoming calles but im trying to 2 hours, nobady picking my call, nobady response to my call... i was paid the bill amount but they are cutting my call... i think they are mad. who is given that job to there,

@Aircel emeny "Strange my experience with the Aircel customer care has been great. Why don’t you visit the nearest Aircel store with your problem I am sure you will get a solution…

"

Aircel ...the worst customer care service in the whole world .I dont know what the hell are they doing...i thought to scold them like anything..but i want my comment to be posted. thats why i am forgiving that stupid company

i want a message free option in my mobile what pack should i put.
my number is [protected]

Someone is making obscure calls from [protected] to my mobile. If anyone knows this, please help in identifying that person.

PLS. Tel me Other Mobil [protected]

I am from karnataka. I have a land near Kulageri cross, Near badami, dist - Bagalokot. It's a perfect land for tower installation. Beside my land airtel and hutch tower's are there. So i assume it's a perfect land for Tower installation. If you are interested please call me at 91-[protected].

identify this number [protected]

i want to know a cell number [protected] address

rrespected sir, with due respect i complend u for deduction of Rs50 with illegal manner from account of aircel mobil no [protected] on dated 24/7/17 and the customer care 121 is not responding in proper manner about complend. thanks.

i changed my network from Vodafone to aircel bcs they informed a good postpaid plan but after taking a documents they have activated a different plan when i came to know after doing so many call they changed my plan they have activated a pocket internet of Rs 250 for three months without my permission and amount got add in my first bill when i called to customer care they said we cant do anything i told to them i never use 1 kb even but they said we cant help this type of service they are giving do use aircel
Puneet [protected]

I'm receiving calls from this +[protected] number continuously and also sending stupid messages though I blocked his number I still do not even want to know when he called. Please block this person. We live in a family we cannot expect any stranger calling and talking stupidly. Please help.

Dear amerhiamer,

As per our system records, waiver of Rs.30/- posted in your account. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.
Please feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter. We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at aircelsocialmedia@aircel.co.in

Dear amerhiamer,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Date & Time of deduction:
Amount Deducted:
Any message received upon deduction:

Warm Regards,
Aircel Social Care Team

Hi Shankar Ram,

We are sorry for the experience you had. Please share your concern with your Aircel mobile number at aircelsocialmedia@aircel.co.in to help you.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at aircelsocialmedia@aircel.co.in

My number is [protected] ...i don't know why aircel does this but they have again cut by balance by₹30 for some vas service...i want my money back and i will make sure that i don't refer aircel to anyone.

I had called at Aircel customer Care center on 15th January'13. The representative has misbehaved with me.

Dear Customer,

We regret for the inconvenience caused. Kindly share your Aircel no for us to be able to assist you, we shall get back on the same soon. You can also write to us at aircelsocialmedia@aircel.co.in for any further clarifications.

We assure you that we are committed towards resolving your concern.

Regards

Aircel Social Media Team

Aircel is the worst network i have seen really it is not worth to use