Airasiaunethical behavior

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a verified customer
Verified customer

I am professor Dr Vishwanath lele, based in India. I heard a lot of positive feedback about your airlines .

For my first International tour with my family, we decided to travel by AirAsia.On may 22nd May 2017. Details are given below. I also booked meal. All my family members are vegetarian 21st May I called
your customer service center & told them we have booked the meal and we are vegetarian, so we would like to have vegetarian meal. She said only chicken sandwiches are served in the flight. However if you go 4 hours before and meet customer service center they will make necessary arrangements. We went 4 hours before flight & met customer service representative at Changi Airport terminal 3. She told us now it is not possible . You will get a claim if you escalate to the Nodal officer. Wrong communication was given to me by call center representative.
I regret to inform you that we went without eating any food and it had impacted my both the Son.

I received total insensitive response without investigation of my matter.

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