AirAsia review: Missing checkin luggage

We as a family of 4 2 adults and 2 kids travelled from Singapore to Krabi on Sept 1st. As per the airlines ticket its stated that the airline will take care of the luggage while transit.

When we reached krabi, we didnt get our luggage. we waited in the airport for more than an hour for our luggage and then a person from airasia told us that it will reach to our hotel in 2 hours. After 2 hours we made a call to check in the stated compliant contact no and no one picked up call. Again we had to do multiple calls and everytime they tell us will send next day . This got extended to 3 days and now its been nearing a month and never got the luggage back. Airlines say the luggage is lost and provide compensation. But the compensation is calcualted for 18KG (20$ per Kg) which is baggage weight and not for the baagage purchased.

Also no compensation for the cost incurred for us in the new country to buy the essentials like dress, inner wear, medicines etc.,

The mental strain that as a parents with 2 young kids that we had is terrible. Totally spoiled our vacation.

Now they dont even care about all this and they say as per thir rule thy give only give the stated amount and whether you accept or deny.

This kind of attitude is not good and the customers who suffer due to carelessness of such airlines.

I have provided the list of items in my bag and the value of it which is more than the compensation.

Things in the missing luggage Value of things (in SGD)

Suitcase 70

4 pairs of dress 140

5 sets of inner wear (Ladies) 100

Kids Crocs - 2 100

5 Mens Wear (t shirt - trousers) 150

Mens inner wear 100

Swimming suits - 4 sets 100

Swimming goggles 50

Glucometer with strips 100

Towels 30

Kids dress - 3 pair 50

Water bottles 30

Cosmetics 100



Essentials bought due to missing luggage 95.16 2550 baht

Mobile roaming charges to call Air Asia Customer care 145

Total amount 1360.16