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CB Airlines and Air Travel Air New Zealand
Air New Zealand

Air New Zealand review: Seats downgraded

R
Author of the review
7:53 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

For a recent return flight to Bali we purchased exit row seats.On boarding the Bali to Auckland leg we were assigned normal seats.A recent hip replacement ensured 8 hours of extreme discomfort.
Booking reference CH248H
31/10/25
F/F7354182
I wrote to Air New Zealand on 12/11/25 outlining what had happened.I would have expected the courtesy of a response by now.
Please refund the premiums we paid for these tickets.
Koru Club privileges for our next flight would be appreciated.

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Air New Zealand Category
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