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Air New Zealand
customer service contacts

Air New Zealand
customer service contacts

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103 complaints
6 resolved 97 unresolved
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Air New Zealand headquarters

185 Fanshawe Street
Auckland 1010
New Zealand

Air New Zealand phone numbers

800 737 000
(New Zealand)
New Zealand
0 0
132 476
(Australia)
Australia
0 0
More phone numbers

What is Air New Zealand’s email address?

Air New Zealand’s support and contact email address is [email protected]

Air New Zealand website

What category is Air New Zealand related to?

Air New Zealand is related to the Airlines category.

What are the social media accounts of Air New Zealand?

What is Air New Zealand's Facebook?
Connect with Air New Zealand via Facebook at Air New Zealand
What is Air New Zealand's YouTube?
Like, share & subscribe to Air New Zealand on YouTube at Air New Zealand
What is Air New Zealand's LinkedIn?
See Air New Zealand's portfolio on LinkedIn at Air New Zealand
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Air New Zealand information: contacts, address, founders, CEO, services, and products

Air New Zealand is a multinational company founded on 26 April 1940 with its headquarters located at Wynyard Quarter, Auckland, New Zealand and key people behind it being Greg Foran, CEO.. According to the latest report, Air New Zealand has generated NZ$-72 million (2021)

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When was Air New Zealand founded?

Air New Zealand was founded in 26 April 1940.

How to write a complaint about Air New Zealand?

To write a complaint about Air New Zealand and get an answer from the officials of Air New Zealand, Complaintsboard.com's objective complaint writing and answer providing system can be used. Product shipment, payment, communication, billing, and any kind of service-related complaint about Air New Zealand can be filed via the specific Air New Zealand complaint section.

Overview of Air New Zealand complaint handling

103 Air New Zealand reviews first appeared on Complaints Board on Nov 19, 2009. The latest review Last minute cancellations was posted on Aug 4, 2022. The latest complaint damage to vehicle in parking area - car has been moved was resolved on Sep 05, 2019. Air New Zealand has an average consumer rating of 1 stars from 103 reviews. Air New Zealand has resolved 6 complaints.

Additional information

Postal Address
Air New Zealand Customer Relations, Private Bag 92007, Auckland 1142, New Zealand

United Kingdom
Air New Zealand Customer Relations, 5 The Enterprise Centre, Kelvin Lane, Crawley, West Sussex RH10 9PT, United Kingdom

China
Unit 1208-1209, Floor 12, Citic Square, № 1168 Nanjing Road West, Shanghai, 200041, P.R.China

Japan
16F, The Imperial Hotel Tower, 1-1-1 Uchisaiwaicho, Chiyoda-ku, Tokyo 100-0011

New Caledonia
Axxess Travel, 22 Rue Duquesne, Espace Mozelle, Noumea
 
Cook Islands
International Airport, Rarotonga
 
Fiji - Nadi
Suite 37, 1st Floor International Arrivals Concourse, Nadi Airport
 
Fiji - Suva
Queensland Insurance Centre, Victoria Parade, Suva
 
Niue
Pelenis Travel Agency, Alofi, Niue
Phone: +683 4317
 
Norfolk Island
Burnt Pine Travel Pty Ltd, Taylors Road, Norfolk Island
 
Tahiti
Vaima Centre, Papeete
 
Tonga
Kingdom Travel Centre, Vuna Road, Nuku'alofa
 
Vanuatu
Surata Tamaso Travel, Kumul Highway, Port Vila
 
Samoa
Cnr Vaea & Convent Streets, Apia
 
Solomon Islands
Air New Zealand Suva, Queensland Insurance Centre, Victoria Parade, Suva
Phone: +679 331 3100

Tahiti Centre Vaima
BP 73 Papeete - 98713 Tahiti

Is ComplaintsBoard.com associated with Air New Zealand?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Air New Zealand Customer Service. Initial Air New Zealand complaints should be directed to their team directly. You can find contact details for Air New Zealand above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Air New Zealand. Discuss the issues you have had with Air New Zealand and work with their customer service team to find a resolution.

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Latest Air New Zealand’s complaints

M
6:37 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Air New Zealand - Last minute cancellations

My booking reference is ASRFTH. I was scheduled to fly at 9:20 Am Friday, 5 August from Akl to Gold Coast. I checked in, got the boarding pass, and received an abrupt cancellation message from the airline. Then they sent me an email at 3;13 am for a new flight departing at 6 am, making it impossible for me to take that flight as I could not make...

Read full review of Air New Zealand
D
11:08 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Air New Zealand - Rude and blunt check in lady in Auck 25th July AKL NZ 282

Flight NZ 282 (co share Singapore airlines.) Time:12.05 am Monday 25th July 2022. My wife and I (David and Linda Soulsby) checked in early on Sunday 24th July at 8.30pm. Counter 203. The check in lady began in a blunt manner, then it was rude behavior. My wife ( Linda) is a calm polite person and it takes a serious situation for her to complain. During...

Read full review of Air New Zealand
M
9:38 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Air New Zealand - Paid for fully refundable flight, now forced to either pay more or completely forego tickets.

Paid for 2 x works deluxe tickets MEL-AKL-NPL. Air NZ has now changed the flight schedules so that our connection in AKL is too short to make it. Been on phone for 3 hours, no one answering. They wont allow me to make the necessary changes online, I have to ring them. If I change our AKL-NPL flight to a later one they have jacked the price up over 100%...

Read full review of Air New Zealand
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