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Air New Zealand

Air New Zealand review: Not allowed to fly

T
Author of the review
12:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Loyal customers, have been flying since 20 years old,return flights we've taken over the next 50 years,Ex Koru Club, Medical event visiting family reside Australia Urgently admitted Hospital tests scan show I have lymphoma Cancer of the Stomach kidney spine,brain requiring urgent Chemo.We've asked for a refund of flights but declined,charged to change to flexi tickets cost extra $384.We have a Doctors letter stating we are NOT allowed to fly

Desired outcome: Please relook very poor decision,share some compassion a refund 6 months treatment fly home Air NZ. booked Saturday 28th June, prior to the Medical event,I remain very unwell started Chemo at the Gold Coast Hospital,Doctor Tara Cochrane.

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  1. Air New Zealand Contacts

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  3. Air New Zealand emails
  4. Air New Zealand address
    185 Fanshawe Street, Auckland, 1010, New Zealand
  5. Air New Zealand social media
  6. Stan
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    Sep 25, 2025
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Air New Zealand Category
Air New Zealand is ranked 59 among 218 companies in the Airlines and Air Travel category
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