Air Indiaunreasonable repeated rejection of kyc documents for ffp

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a verified customer
Verified customer
Review updated:

Air India has unreasonably 4 times rejected my KYC documents (flying returns membership No. [protected]) resulting in my being unable to use my frequent flyer mileage points. Aadhar copy, though prescribed in their list of documents, is being rejected for no rhyme or reason. Later, I additionally uploaded my driving licence copy (as advised by their call centre) but still they are not accepting citing some mismatch that does not actually exist. I have sent at least 7 e mails to their designated e mail address: flying-returns.[protected] (during last month). Their call centre at [protected] was approached twice but was of no help.


  • Co
    Col Ashish Chandra May 10, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have similar issue, my FF Numbers are shown as two separate FF Nos. Whereas one is active/operative number and other is in-operative FF Nos. Since 16th Mar-16 I had been repeatedly requesting to reconcile and scrap the other FF No which is inperative, but till date NO ACTIONS OTHER THAN A MAIL ASKING ME TO WAIT FOR THE RESOLVE have been taken. Finding it difficult to redeem FF points and participate in other offers,
    Can some one suggest the 'Esclation Matrix' to resolve the same?
    Ashish Chandra
    Following is the status of FF account-
    (a) FF [protected]- Currently in use and operative. KYC required for the same!!
    (b) FF [protected]- NOT IN USE/In Operative. (TO BE DELETED)

    0 Votes
  • Co
    Col Dash Jan 25, 2020

    Similar Problem. Seems Air India is purposefully making basic KYC so tenuous & irritating that people will leave Air India on their own. Besides, the lesser people go to Air India, the better it is for the people working there since Govt will pay their salary & they have to work even less for it.
    In such scenario, the long term is that Air India shuts down & these idiots taking free salary are kicked out for good.

    0 Votes

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