SUBMIT A COMPLAINT

Air Arabia / want refund

United States

on 30th April we had flight at 23.20 we had reached air port by 22.30 we were late 10 mins and we had emergency to reach to Goa as we had attend funeral of my dad, and we explained about it to the Air Arabia officer first he told us to go but after 5mins he told us not to go and took our PNR number and we had to suffer a lot that night and it was an emergency for us and also i was pregnant and also had my daughter and husband traveling with me and for the last time we had to see my dad face and we did not get flight that day and we were unable to attend the funeral and all 3 of us ticket were cancelled and we had to bear a heavy loss... the final call was also not called and we could easily get that flight but the officer who was on duty that day was very very rude and in spite of telling him our situation and knowing that we had to attend funeral and also know that i was pregnant they did not allow us to board on flight .. this is not the first time we were flying through air Arabia in a year 2 times we fly through air Arabia and this is first time the air Arabia manager treated us very bad due to which we had to bear a heavy loss .. after coming from India we went to complain to the customer service manger but he was not available and also duty manger was not available so i am sending this mail and would like to request you to refund all of us full amount back.. PNR # [protected] and PNR # [protected].. our number is [protected] and [protected].. and we demand for a full refund of those tickets

you quick and positive response and action will be highly appreciated

thanking you,
severine barboza

Se
May 18, 2019

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