American Home Shield [AHS] review: Over a month of delays

Same as other posters, I have waited over 40 days for AHS to repair a washer. Latest update 8/10 I was told another part needed to be authorized and ordered by the escalation specialist (Hah). Apparently the field supervisor is only reachable by email and have to wait 24 hours for response. 24 hour response as of 8/11 is that, no, no other parts are authorized and they blame the contractor. This is after I received the parts by mistake, in an unmarked box with no pack slip or explanation, only loose parts. Never again will I use AHS and I cant wait to cancel after my initial term.