American Home Shield [AHS] review: Don’t waste your money on ahs!!

We have had american homeshield for many years and they have progressively gotten worse and worse. They can’t keep good repair companies, they send subpar companies who sometimes don’t even show up. They never want to do a full repair just a bandaid. You can NEVER get anyone on the phone who can actually help. It can take months before they get it taken care of. We have been waiting since May ‘25 for them to fix our pool pump, 2 vendors were assigned both flaked out and didn’t show. Because they could not find us a tech AHS gave us the option to get our own licensed pool repair company , which had to get the ok from AHS before we could use them, they came out diagnosed the issues now AHS wants to send another tech for a 2nd opinion ? It’s now Aug. ‘25. Their customer service is non existent please take heed and find another warranty company. They absolutely do not care about their customers. We’re done!