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American Home Shield [AHS]

American Home Shield [AHS] review: 0 stars

E
Author of the review
3:25 pm EDT
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This company used to be great, we have been a client for 20+ years and 6 houses. Within the last few years, their customer services is awful. The wait times are horrendous for either an assigned contractor or a call back (if you even receive one). Their policy is 24 hours response from a contracted repair facility and if not found then they can extend it to 48 hours (their preference). Which does not seem long unless you are without heat and it will be 30 below or without a/c and there is a heat index warning. Which both of those applied to us and we ended up calling out a local person and AHS would not cover it because it wasn't their contractor and we didn't wait the 24-48 hours. UGH so frustrated. Over 2 months for a fridge repair (because the part was on back order from the cheapest place and they wouldn't authorize the more expensive one) and 3 months for a decision that we could replace a washer that they could not fix. Rediculous.

Recommendation: Do not contract with these fools. They will take your money but make you wait for repairs until you just give up and pay out of pocket.

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  1. American Home Shield [AHS] Contacts

  2. American Home Shield [AHS] phone numbers
    +1 (800) 735-4663
    +1 (800) 735-4663
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    For Real Estate Professionals
    +1 (888) 682-1043
    +1 (888) 682-1043
    Click up if you have successfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number 1 1 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number Click down if you have unsuccessfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number
    100%
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    Warranty Services
    +1 (800) 858-1922
    +1 (800) 858-1922
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    Customer Support
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  3. American Home Shield [AHS] emails
  4. American Home Shield [AHS] address
    860 Ridge Lake Blvd, Memphis, Tennessee, 38120, United States
  5. American Home Shield [AHS] social media
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    Sep 05, 2025
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American Home Shield [AHS] Category
American Home Shield [AHS] is ranked 336 among 424 companies in the Insurance Services category