Agoda review: Refund and no update from customer service

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gain, I would like to reiterate that you guys were the one who relocate me to the new hotel. I paid and in cash even though I ask for receipt which they told me that they do not have. I did not pay using a credit card. They ask me to transfer it to their GCash account ( see conversation about the payment and the payment that itansferred.)

If you guys will not refund my first payment ( dream cabin) and the reimbursement. Rest assured that I will file a formal complaint to Department of Tourism, Department of Trade and industry (DTI) and local TV show - Tulfo.

Your company sucks! You are accrediting rented residences who are just getting money from customers and who does not issue Official Receipt. That’s a technically in Bureau of Internal Revenue that your partners does not issue receipts and you expect customer to provide it to you.

I will spread this in social media so that people should be aware what kind of services you guys and your partners provide.

I would like to reiterate that I and my family was the one who experienced inconvenienced from your partners and service. And yet you want to me to provide receipts where in fact you were that one who endorse the relocation to me. That’s BS!

You making everyone complicated. I’m a VIP/ Gold member of your app and this is how you treat you prime customer! Bravo to guys!

Within 3 days/72 days as you committed to me I will expecting my refund thru dream cabin which I paid and also the reimbursement which I also paid via cash outright payment.

You guys should close if you cannot provide better service to your customer.