Agoda review: Incorrect information

I booked a reservation with Agoda for the Travelodge, Queen Street, Edinburgh between 20.10.2023 and 22.10.2023 and the booking ID is [protected]. However, as there was a storm, the trains were cancelled.

I called the Travelodge direct first of all who told me that because I booked through a third party, I would have to contact Agoda direct. I therefore called Agoda who told me they could reschedule for a different date. I provided new dates of 08.10.2023 - 10.10.2023 and I was told you would contact the Travelodge and ask if the dates were available and for them to be booked in. I was told that I would receive a phone call and an email to confirm this. Furthermore, I was also told that if the dates were unavailable, I could request different dates.

No contact was received from you, therefore I called later in the day. I was told again that you would contact Travelodge and I was placed on hold. The advisor then told me that I could not reschedule as confirmed by Travelodge. By this time, at was 4.30pm on the date I was due to arrive and therefore it was too late to try and arrange another form of transport or to try and arrange for somebody else to go in my place. This has resulted in me losing £267.86 due to you providing incorrect and conflicting information.

Had I not contacted you a second time, I would still waiting. I would therefore like the money to be now refunded to me. I have emailed evidence of the train cancellation to you.