The complaint has been investigated and
resolved to the customer's satisfactionResolved Agoda Booking — described as bed and breakfast - does not include breafast
resolved to the customer's satisfaction
I booked a room at the Mercure Maidtsone thru Agoda booking engine.
It stated Spring Sale BB 30% off offer. I coudl have booked elsewhere for cheaper without the brekkie...
Now no brekkie for the offer...probably due to an Agoda listing error, but shouldn't they nhonour it. They now say I can pay the hotel extra if I want breakfast?
below is a copy and paste from Mercures website and Agoda's
Room was for Spring sale 30% OFF BB, looking at the ON Mercure's website
Getaways | UK spring sale!
Europe - United kingdom
The UK is waking up. Take a spring break and enjoy a British adventure at 70 UK Mercure hotels
Up to 30% off
Close this offerOffer description :
Take a spring break and enjoy a British adventure at 70 UK hotels with our bed and breakfast offer, and save up to 30% including breakfast.
from mercure website
This is the Spring Break offer BB (BB stands for Bed & Breakfast)
Agoda's website says
Twin room - spring sale bb up to 30%
The hotel booking engines state they can get deals a with hotels to offer specials(I have been told this by hotel booking companies as well like Expedia).
The Mercure website did have this offer for other hotels but until 10th June only (one at York I tried to book directly via Mercure to make sure I got breakfst, but for some reason their booking engine did like like my credit card, although bank confirms its is fine..and Agoda found it OK).
Limited rooms available!
ie the same discount as offered on the Mercure website, with BB (bed and breakfast)..also both called SPRING sale 30% off bed and breakfast
As you can see Mercure are offering a Bed and breakfast deal. The Agoda website calls it a BB deal, both call it spring sale, both 30% off.
So I book it although I can get cheapetr accomodation without breakfast elsewhere at the time. Agoda then sens me a hotel coucher for the Spring Sale BB 30% twin room, and I contact them to confirem it does include breakfast as the email says wothis does not include breakfats. You have to phone the UK from Australia and then get redirected to Thailand. They then try the UK (and due to time differences they cannot contact the hotel), so they then phoned me after midnight to tell they had sent an email as they couldn't contact the hotel. Thernreceived remail stating tghey are awaiting reply from hotel, but the person I spoke to said it should ionclude breakfast as it states it. Agoda said if hotel said it included breakfast, they would send me an amneded email. My reply was the same email present stating it did not include breakfast. I phoned after a few days of no reply and they contacted the hotel while I waited, then said it did ot include breakfast. So Agoda are sellingh Hotel packages they are not hornoring in order to win business and money. They have already taken the money out of my bank account.
In the meantime the offer has been removed and the girl today told me it was not on their website..so basically ...except for the copy and paste of the offer and the voucher .. apparently Agoda think they can sell anything and only homnour it if the hotel actually has the offer or still has the offer (It is sold out on the hotels website now too I think)? I asked for complaints.I was given the email address I had been contacting for days... no complaints for Agoda..a Thailand office..a UK phone no AVOID!!!
(Next 2 hotels booked with Expedia, Australian phone no, just as good deals, even help you book it-instant confirmation!)
More Agoda Booking Complaints & Reviews
- Agoda - reservation
- Agoda - you cannot update your personal info with agoda
- Agoda - payment taken but no booking!
- Agoda.com - cancellation policy
- Agoda - fraud
- Agoda Company - voucher gift card
- Agoda - unfair charges
- Hotel Booking Online - meal options
- Agoda Company - hotel reservation for budapest charged on cc but no reservation made
- Agoda - don't use debit card with agoda!!