Agoda
reviews and complaints

I have raised a complaint and after 5 days calling back and forth I have accepted the hotel rates were unclear but, have spent $140.67 calling out internationally and not once except today where consultant asked if I would like a call back.

Also rudely spoken to by NAJA in Hong Kong and Narveen telling me I lied about my booking, insisting I didn't have a booking for August [protected].

I am seeking any compensation for this financial hardship now resulting as a result of my phone bill costs calling overseas mostly to Hong Kong.

Sincerely
Deborah Stanes.

Dear sir,
I am FAVAZ MOHAMMED, MY BOOKING ID [protected], I had booked one room on 2nd august I had done the payment once I reached the hotel the hotel reception had told me you don't have room to stay. I had raised complaint via Emailed to AAGODA customer service but still now nobody have contacted and I dint receive my refund, no use of being VIP customer in AAGODA, kindly do the needful .
Thanks and regards
FAVAZ MOHAMMED
+[protected]

Booking ID: [protected]. 1 night in Brook Whipper-In Hotel, Oakham 23/24 Aug 2021, quoted on website as costing £73.43, but Agoda took £77.11 from my credit card with no explanation. I want a refund of £3.68. Trivial, but its the principle that counts!

Guten tag,

Ich habe soeben eine falsche buchung (nr. [protected]) getätigt, aufgrund eines von agoda vorgeschlagenen buchungsdatums. Dieses hatte ich leider übersehen. Es handelt sich also um einen grundlagenirrtum. Das angebot ist 'nicht stornierbar' und es gibt keine möglichkeit das problem zu schildern.
Ich bin dankbar um eine kontaktaufnahme auf die in der buchung hinterlegten email-adresse.

Besten dank,

Andreas germann

Booking ID [protected]. Unable to cancel online. I have decided not to travel to Delhi and thus I need to cancel it. Thank you.
Also I tried calling various phone numbers including [protected], [protected] and several other numbers to get to Customer Service. None of them worked.
Kindly canvel this booking.
Jayant Gupta

I have booked 3 rooms in hotel Goldfinch Delhi Sec 39, Surajkund for 2nd Aug.'21. Booking ID for the same is [protected]. At the time of check out on 3rd Aug.'21, hotel staff told me that i will get the bill online on mail from the booking site immediately after check out but still i didn't received.
Kindly provide me bill for my stay at the earliest.

We tried to contact Agoda via the online chat system, but it was not working. When we arrived at our hotel, Adonis Marseille Vieux-Port, (booking reference #[protected]) on July 31, 2021. They did not have a room available for us. We had all of our booking information that indicated a complete payment. However, we were not provided with a room at the hotel.

We were told to contact Agoda to get a reimbursement, but we have not been able to contact anyone. The hotel has agreed to give us our money back after they hear from Agoda.

hai

i booked an hotel in maladivs through your app yesterday and i got a confirmation from the your side that the hotel is booked under Booking ID: [protected], today when i callled the hotel for the airport transfer they are telling all the rooms are bookied already and there is no space, they are telling to cancel the booking, this booking is now non refundable if i cancel now i will lose all my money can you please guide me for this . they are telling its a system error

I've used Agoda for over 15 years but today was the day its better to find another company to book my accommodation with and will never recommend agoda AGAIN.

Today we came to Hua Hin and was not planning to stay but after our dogs surgery took longer time and needed to stay at the veterinary for a few days I booked a hotel. Nothing special, just a normal room. 

Booked the room, got the confirmation email and saw in confirmation email that the picture was the room I wanted. 

Came to the hotel to see that it was not the room we booked and the girl at the reception was nice and changed the room and she was going to call agoda about this situation which was no problem.

At our new room me and my girlfriend tried from both our mobiles and did the same booking with the exact same settings only to see that my room was then more expensive but her's was the price I paid in the booking. We did it again but this time filmed everything with a 3rd mobile phone in case to have as evidence and we got the same results.

A girl from Agoda called and I explained the situation and told her about the different prices on both our mobile phone only to hear that I did the wrong booking and I made the mistake. That phone call did not end well.

Ive attached screen shot from my girlfriends mobile and my mobile phone with my booking and room pictures from agoda.

I know agoda doesnt care about the customers as what does Agoda care if they lose one faithful customer and who cares if a customer complains but in the end they all add up and then its too late to turn things around. 

Dont know why im writing this email as it will not make any difference and I only feel sorry for the person who has to read it (sorry that it has to be you whoever you are and hope you still have a great day).

Thanks agoda, it was good while it lasted..

Dario

hi,
Due to the flooding in Koblenz and surrounding areas we have decided to defer our visit to this area. My intention was to rebook but once i cancelled i was not able to rebook. Can you confirm whether we should proceed with our stay or can we defer til later in the year.
Name; Theresa Browne
Booking id; [protected]
Booking reference; [protected]
Member id; [protected]

Any assistance is much appreciated
kind regards,
Theresa Browne

My first attempt online booking for Le Royal Amman for one night was at first declined as questionable by my bank. I called the bank and was told I can go ahead and run card tgrough again. I quickly cancelled by pressung a button and proceeded to rebook for sane room on same date.

I receuvef notice that the initial cancellation was nonrefundable. Instead ai was billed twice on my credit card.

After appealing to both the hotel and to agoda customer service, I was met with resistance. Adter second email, agoda offered an agoda cash coupon of half of the room cost redeemable on any future credit card booking with Agoda.

I wrote back twice that this no refund was unacceptable. Agoda insists twice that I accept the Agoda Cash coupon of half the room
Price.

So literally, I have been billed twice for a room, both amounts nonrefundable!

I am due to check in a week from today and already upset about my experience with Agoda. Both partirs blame each others' non refundable policies.

Can you help me resolve this?

Charles

I hav done my booking from agoda 25 july bt hotel residency jalandhar said our inventory is closed.so what i do its hotels fault.and agoda website problm plz i want to refund my money and give me a trustable answer.bcoj im not satisfied with the service of hotel.

I made payment to book an hotel through Agoda on the 17th of July for Mayor's and Diplomats Hotel GRA. The hotel was not informed and they received no payment from Agoda and yet I got a booking notification from Agoda.
All efforts to reach Agoda or even cancel my booking proved abortive.
They collected my money - 19, 000 Naira and they did not provide the service.
I have the mail of hotel booking in my mail.

I wanted to cancel my hotel booking but I couldn't because I didn't get my email from
Agoda nor the confirmation from them if my hotel is booked they didn't receive my call and I kept trying to call them again and again. I rate agoda 0 out of 10 worst experience with worst customer service. Never going to book here again! They even provided me the wrong booking number when I have entered in the website they said no booking found but then I called the property and they informed me I got a reservation so I wanted to cancel it but they said only agoda can do it! I seriously don't understand how are they treating customers here. No customer satisfaction!

Hello Agoda,

I was charged a reservation for a room at Super 8 By Wyndhum @ 101 Mallard in Sulphur Lake Charles, La. A KIng Bed, Non -Smoking Confirmation for Booking ID # [protected] Check-in Thursday, June 17, 2021.

Room was not reserved because hotel was full (No Vacancies). My wife and I never stayed at the motel. Major inconvenience and drove for hrs.

Please refund total price paid to my charged credit card ended in 9693. Total was $127.67

Sincerely,
[protected]@yahoo.com

Hello!
Our Web Site name is been use without any agreement of your Service of Goda. The name is "Kjul Strand Camping" we are not partners with you.

We are very dissapointed, becausse we get call from our costumers about this web page you have under our name, " Kjul Strand Camping" and there is not information about our service. We have our Webb page with the same name. This is very confusing for our costumers.

Please REMOVE " Kjul Strand Camping" from your Web Site from Hirtshals Danmark, or we are to take this in Legal action.

We will apreciate so much, this concern.

Sincerely,

Michael Herbach
Kjul Strand Camping
[protected]@kjulcamping.dk
Danmark

I would like to update my telephone number on my Agoda account but it will not let me.

How do I do this?

Please read original complaint to RIU. We received reply from them that we need complaint to you.

We are loyal customers and not first time using RIU Palace hotel. We been few times in RIU Palace in Mexico, Dominican Republic, Aruba. Last time we been in Aruba from 5/29/2021-6/5/2021 booking number [protected]. At this time we are really disappointed. When we arrived at hotel, they assign us to room # 644. This room had an issue with air conditioner and temperature couldn't get higher than 16.5 degrees by Celsius (see attached pictures). We covered supply air diffusor by towel to make sure we will not get sick ( see attached pictures). Different Technicians came few times and couldn't fix it. After few days they moved us to room #306. At room #306 a/c worked but under our room hotel had construction and we even couldn't stay for a short period of time during a day and relax. Finally, hotel moved us to room # 1001 and we stayed there last 3 nights. At this room we again had an issue with a/c. The temperature couldn't get lower than 25.5- 26 degrees by Celsius ( see attached pictures). Every day few technicians came but couldn't fix it. One day assistant of general manager Mr. Vernel Atijera came to our room with technicians and stayed in our room with them but nothing happened.( see attached pictures). I asked him talk to general manager, but he said that Maria Dominguez is busy, and I can complain to home office. We didn't sleep for 3 nights at all because was very hot. In addition, hot air affect on my breathing and heart which was critical situation. This can create HUGE liability issue.

Most frustrated to us that we were pushing as a ball between workers. My husband works with HVAC over 40 years. He explained to technicians few times what need to be done to get result. But again, nothing happened.

Beside all issues with the rooms to stay at hotel wasn't completely safe during COVID 19 time. Receptions will serve people without mask. I personally ask Brian (at reception desk) why he didn't ask lady to put mask on but he ignored me and continued work with her. After that I talked to manager Johnathan and mention everything. This is a huge issue and we didn't feel safe. (See attached pictures).

We came to have relax, comfort and pleasant time. Instead we had stressed, unsafe and frustrated time.

We require to return full amount what we paid for our trip which is total $2655.50 ( $2, 595.50 plus $60 insurance).

Thanks,

YEFIM KUNIS

I know this booking was last week but I can't in good faith just let this go. I saw that I was charged $90.55 for a room that I did not use. When I arrived, the room was filthy. It was already open, slept in (used) and it looked any contents were removed by other guests. The room did not have a room number on it. It was a very insecure feeling. I went down to management to register a complaint. He offered me another room, but that room was just as bad. The gentleman at the front desk was nice but the whole situation was really bad. He made note that I left the premises. I had a very hard time finding your company's contact info. This never happened to me before. I registered a complaint to my credit card. $90.55 is a lot of money to throw away when for a room that was filthy and unacceptable.
Robert Carr 718.500.9197

I tried to cancel this booking, within the set free cancellation period, and although the hotel has had the cancellation confirmed, I have not received the refund of £66.65.
The cancellation period is until the end of today, 28th May, as shown in the attached photo. I have emailed the address on Agoda website as well as contacting the hotel directly who confirmed the cancellation but could not process the refund as I booked through Agoda.

My husband is ill and I do not need this extra hassle