Agoda – Page 14

Hi ,

I’d like to make a complaint . Agoda has cancelled my booking and emailed me that they will not charge my card. However afterpay is still wanting me to make payments. I have contacted Agoda multiple times already and they said they will resolve the issue but nothing has happened and afterpay now is even charging me late payment fee for a booking that was never there . It’s so frustrating and this is very unfair to be asked to pay for a booking that was cancelled by Agoda.

Hi,

below are our flight id booked from Agoda

OUTBOUND BOOKING ID: [protected]

RETURN BOOKING ID: [protected]

We already paid 10 kg extra baggage chares at the time of our flight booking.

at check in counter of Air lines say they will get amount of extra baggage charges from Travel Agent (Agoda). get charges from us

so request you please solve this issue or return our extra baggage charges

We were planning to travel to Milan, Italy. 4-5 month ahead reservation been made thru Agoda company. Hotel booking was paid by credit card and among booking confirmation I had a receipt that booking is fully paid. When we arrived to hotel, they had no information about the booking. (September 8, 2022)

We called to Agoda, they said that booking was cancelled and the amount was returned to my account. Since we had no other choice, we paid for the hotel for 7 nights. When we came back, I provide all information it was hard, but they admit that it was their fault. I send them my extra expenses receipt for the hotel 3,150, they said that to do me a favor they can give me 10% of my original booking amount ($113.00). I have an all information printed out. This is not right. Where is Jastis. I am a retired person, 72 year old with limited income.

Booking ID # [protected] Check-in Saturday, 17 September 2022

This reservation was not real. When we called the hotel they said that they were fully booked for a while now, and there was no reservation under our names. The hotel sent us away, and advices us to call you to book us somewhere else for the night. We tried calling you numerous times, at all numbers provided in the confirmation emails, and nobody answered the phone.

We ended up driving at night because we had no place to stay.

I have booked id no [protected] Ramada Wyandham Darjeeling throurgh Agoda payment was made by my credit card from 20/09/2022 to 23/09/2022, due to ill health I had to cancel my journey,I contacted hotel a few days back to cancell my booking they agreed to calcel the booking but they said they did not receice any booking amount and also told me that the booking is on to pay basis and requested me to contact booking agency for my refund now I am unable to locate the emailid of agoda to request my refund,please help me

When travellers book a hotel on agoda's website, we will take the facilities provided as a reference to suit our needs and consider the price.

However, when I entered the room, I was shocked at the room size and the lack of facilities.

I called the counter and the staff was rude and unaccomodating.

I was told to contact agoda instead.

What can agoda do for me?

Do not push me back to the hotel cos they claimed there is nothing they can do.

Hi, Agoda cancelled my booking due to a "rare system error" see email received from Agoda below.

However, I have never received the refund.

****************************************

Important information regarding your Agoda Booking ID 3275990

Dear yohann formont,

Unfortunately, the booking you recently made has not been fully completed. As a result, you have not received a booking confirmation.

No booking was made and we apologize for any inconvenience.

Payments already made and amounts withheld on your card will be refunded free of charge. If we need further information, you will receive a separate e-mail in this regard. Please note that some banks take up to 30 days or until the next billing period to release a retained amount on your card. We apologize for the inconvenience caused by this very unusual error.

Agoda customer service is available around the clock. So do not hesitate to contact us if you have any further questions.

Thank you for choosing Agoda.

Sincerely,

Agoda Customer Experience Group

________________________________________

*This is an automatically generated email.

*If you would like to contact us, log in to www.agoda.com.

*Please never email us credit card details for security reasons. Agoda.com only accepts credit card details via telephone.

I booked a refundable hotel stay with Agoda. Once the booking was done, the portal showed it was non-refundable. I immediately called the customer support, told them about the issue and asked to cancel the booking. They said they'll look into the matter within 24 hrs.. it's over 2 weeks, no response has yet been given by any of their staff even after numerous calls. They've by far the most pathetic service I've experienced in US.

Confirmation for Booking ID # [protected] Check-in Monday, 12 September 2022

Bahaa Mayah

Mon, Sep 12, 4:33 PM (2 days ago)

to Agoda

Good afternoon,

I was at the hotel and they refused to check me in, they said I have no booking and I have to contact Agoda, this was very much dis appointing to me.

I had to go to another hotel with so much inconveniences.

Can you let me know why this has happened and refund me my money? As well as the taxi expenses.

Awaiting your reply

BAHAA Ahmed

On Fri, 9 Sep 2022 at 11:58 Agoda Customer Service wrote:

Your booking is now confirmed!

Hi bahaa ahmed hasim,

For reference, your booking ID is [protected]. To view, cancel, or modify your booking, use our easy self service.

My bookings

Oz Hotels Antalya Hotel Resort & Spa

Since July 12th, we've sent over a dozen emails, with only canned email responses linking to their generic support site. Phone reps tell us to email and there is no way to escalate an issue or speak with a supervisor. To date, we have received over six guest bookings and have received $0 in compensation. The fact that no one can give an answer makes this seem truly fraudulent and the fact that we've been 'disconnected' 4X seems to confirm that notion. We are currently at a $1590 loss and can't get any support.

I booked hotel rooms through agoda in Treebo Trip Umayal Home Stay, Kanyakumarai. Due to personal reason i cancelled the rooms. As per the policy they should return the refund. I raised many request but still there is no proper response from agoda and hotel management. I had written many mails to agoda, still no proper response to refund. I had sent the required payment receipt also. Both are pointing each other. Let us take some steps to get my money back. Thank you.

We booked a room for threes nights at $176.85 / night but were charged $1018.98. On arrival we discovered that Agoda had only booked us for two nights despite our confirmation showing three nights. So we paid the hotel a further $186.46 for the third night. We have now sent 7 emails to Agoda customer service on this issue asking for a refund, but they just stonewall us.

Booking ID [protected]

Arrival: September 2, 2022

Departure: September 10, 2022

When I arrive to the Property on September 2, 2022 late at night, It's close operation so I book other cheapest Property available at that time still using Agoda (Booking ID [protected]). Agoda Costumer Service already agree to refund as below :

1. Full refund Booking ID [protected]

2. Cost deference to the new Property

3. Transportation cost to the new Property

Now Agoda change the refund only as below :

1. Full refund Booking ID [protected]

2. 10% compensation of Booking ID [protected].

I hope Agoda still fullfill what already agreed. Thank you.

I make call to change date 11/09/22 true by call hotel, the hotel operator said YES/OK and he ask the date when to change! When i come today 12/09/22 i can not enter the hotel! Below have picture date and time when i call.

My account number

MAYBANK

MOHD FAIZAL HUSSAIN BIN MOKHTAR HUSSAIN

[protected]

EMAIL:

[protected]@gmail.com

I had made a double booking on 9th Sep 2022, one without breakfast (ID No. [protected]) and another one with breakfast ([protected]). Less than 30mins I want to cancel the 1st booking. I contacted Agoda via apps, they sent email saying Hotel has denied my request. Attached the screenshot of Agoda's email.

However, when I contacted the Hotel, I was informed they did not receive any request from Agoda Customer Support. Attached screenshot of Hotel's reply to my request.

HELP!

This refers to BID [protected]. Because of a technical issue during online booking, 4 bookings were made instead of ONE. I am happy that the other unintended three bookings have been resolved with full refunds. For this particular booking, I have communicated with numerous service staff and each time the answer calls for my patience and understanding. This is being repeated time and again with no definite deadline on sight to resolve issue despite the fact that the hotel staff (Ms Wilasinee) had told me personally that cancellation fee waiver has been approved on 5 Sep 22.

I was told that you are waiting for your partner to respond, but this has nothing to do with the client. Please consider an immediate full refund even while you pursue the matter with your partner (that may drag on indefinitely). The reasons for immediate refund are as follows:

1 Overbooking was the result of technical problem (Agoda's , problem)

2 The hotel has approved cancellation fee waiver.

3. The problem between Agoda and your partner has nothing to do with the client

Hope I am able to get a satisfactory answer via this channel of communication.

Thanks

I made a reservation for a hotel through Agoda, but I accidentally selected the date one month later. When I went to the hotel, I was informed that I had chosen the wrong date, so I canceled the reservation and requested a refund. They confiscated the entire hotel fee, as there was information that the reservation I made on Agoda was non-refundable. I will no longer be able to stay at the hotel as I have canceled the reservation. I sent an e-mail to the site, but got an e-mail that the money will not be refunded. I'm calling out to the site officials from here, why don't you return my money I paid for exactly one month later? Can't this room be resold in a month? I cancel the reservation and that room can be resold. From this situation, the Hotel is profitable, agoda is profitable and why am I the only one who suffers? Give my money back! [protected]

,no mention of this in the booking,so here we sit with 2 hot children and no pool,witch was the reason we booked this hotell, the hotell upgraded our room but still no swimming for us or the children. the hotel say that they have informed Agoda about this aprox 1 month ago, so why is there no info about this and how can we be compensated.

brgds Somphane Chanthalangsy.

[protected]@hotmail.com

I have had a very similar experience of many of those above. I am currently working on some kind of resolution and being refunded my full amount paid to them.

At time of my booking, Agoda stated by the booking room that no payment was due at the time of booking and that is was a refundable room booking. I know I did not choose a non - refundable option when I booked it as I knew my plans may change and so wanted to not be locked in. Then when I cancelled it via their website it stayed it was cancelled but that I would not be refunded the money they charged at time of booking (that stated no payment due at time of booking) but stayed that I would not get any of my close to $300 back because it was non-refundable. I was given the same line as others - that the hotel had been the one charging this and not offering a refund so they would try to help and get it refunded. I insisted they make that call while I was put on hold. They then got back to me a few minutes later and said they called 3 times and no one would answer the phone and so they would send me an email after they got a hold of the hotel and received a response.

I then personally called the hotel directly myself and got a hold of the manager and asked him about this and he said he did not charge me anything and did not even have payment info on me, and in fact, he had no reservation under my name at all. He reiterated that their policy is refundable if before 24 hours and that what Agoda was telling me was inaccurate, which made more sense since the charges came through as a payment made to Agoda not the hotel. I will not be scammed like this and am going to fight this through my credit card company. If I am not refunded, then I may consider suing them and offering others the chance to do so through a class action lawsuit as it appears they are doing the same thing to many people and getting away with it. This is just not acceptable at all. Many of us are already struggling financially and trying to make ends meet with rising costs everywhere. $300 is a lot to throw away. This company needs to be stopped from doing this to people.

Received this email on 6th Sep 2022,up to date haven't get refund.

We have processed your AgodaCash refund. You will receive USD 23.04 AgodaCash in your AgodaCash wallet in the next 5-10 minutes.

You can use it to book any eligible property on Agoda within 6 months from the date of issue. Your actual stay period may be for any time that is available at the time of booking.