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CB Airlines and Air Travel Aeromexico
Aeromexico

Aeromexico review: Flight policies and ease of reaching customer service

T
Author of the review
7:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

After purchasing a ticket, the date to leave for Mexico needed to be moved out by one day. I didn't purchase insurance I was well aware I would have to pay a fee to change only the departure date. Little did I know the cost would be a whole $30 less than the entire round-trip ticket. If I canceled the flight, I would get not one single dollar back, so I decided to start looking at other options. I found a one-way ticket to Mexico City for a fraction of the price they wanted to charge for the one date change. So, I bought that ticket. On the way home I suddenly do not have a way to get back to USA because AeroMexico canceled my ticket. No email no communication. It's Sunday I'm at the airport and I've been on hold for 30 minutes waiting to speak with customer service. Mind you I have been next in line the entire time. I also called on my work phone and I've been #2 in line. Nobody is answering. How do you have flights 24/7 and no help available. The people at the airport say they can't help, and they have no agents there that can. I have just been disconnected on one line.

Desired outcome: I would like a partial refund on my airfare. Half of what I paid.

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  1. Aeromexico Contacts

  2. Aeromexico phone numbers
    +1 (800) 237-6639
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    Spain
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    Venezuela
    More phone numbers
  3. Aeromexico emails
  4. Aeromexico address
    3663 N. Sam Houston Pkwy East, Suite 500, Houston, Texas, 77032, United States
  5. Aeromexico social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2025
  7. View all Aeromexico contacts
Aeromexico Category
Aeromexico is ranked 35 among 218 companies in the Airlines and Air Travel category
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