Menu
Write a review
File a complaint
Advance Auto Parts

Advance Auto Parts review: Failure to allow me to return an item I purchased

S
Author of the review
8:10 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a truck part that was the wrong [part as a truck driver I wasn't able to return to the store until this evening, 1/8/21. The item was purchased 11/22/20, and I was advised of a 45 day return policy that wasn't present or articulated to me at the point of purchase nor is it printed on the receipt.
Transaction i.D. #[protected]-593-aap

Desired outcome: refund of my money

0 comments
Add a comment

More Advance Auto Parts reviews & complaints

Advance Auto Parts - warranty fraud 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Advance Auto Parts - denied warranty for defective muffler 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Advance Auto Parts - Refund delayed for days after return and manager rude and unhelpful 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Advance Auto Parts - not qualified to install battery 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Advance Auto Parts - fraud and cheating 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Advance Auto Parts reviews and complaints
  1. Advance Auto Parts Contacts

  2. Advance Auto Parts phone numbers
    Click up if you have successfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number 1 1 users reported that they have successfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number Click down if you have unsuccessfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number 0 0 users reported that they have UNsuccessfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number
  3. Advance Auto Parts emails
  4. Advance Auto Parts address
    Store Support Center, 5008 Airport Road, Roanoke, Kentucky, 24012, United States
  5. Advance Auto Parts social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 15, 2026
  7. View all Advance Auto Parts contacts
Advance Auto Parts Category
Advance Auto Parts is ranked 13 among 325 companies in the Auto Parts and Repair Stores category