Advance Auto Parts reviews and complaints 1
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Advance Auto Parts - denied warranty for defective muffler
I purchased a muffler from advance auto parts (AAP) and installed it myself on the same day. I noticed that it did not fit right so assumed it was the wrong part, I am not a muffler guy so how could I know? AAP told me that it was the correct part so I took the muffler to a muffler shop to see if they could make it fit. The muffler shop told me that they could not fix it because it was damaged beyond repair and was clearly a factory defect. I took this information back to AAP and they refused to honor the lifetime warranty. Needless to say that I will never shop at AAP again. I advise readers to do the same.
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I got scammed from all of them. Whats new?. Read the fine print. Pay attention.
Advance Auto is the worst of all the retail auto parts stores. They do NOT honor their limited lifetime warranties. My Carquest fuel pump, with a lifetime limited warranty, is just one example of their shady business practices. They are a scam racket organization and I would highly recommend everyone file a complaint with the BBB and their State Attorney General's Office, Consumer Affairs Division, like I did.
Limited Lifetime is a Oxymoron and is not honored for most of their parts at Advance Auto Parts.. If you truly want a Lifetime Warranty go to Autozone, I have taken back shocks that went bad 14 years ago and Autozone honored it.
Took a 3 yo alternator that took a ### with limited/lifetime warranty back to Advance. Screen came up blank on the comp. Did not honor warranty. Just recently took back a palladium starter a little over 3 yo. Again, comp. screen came up blank and even though it said limited/lifetime right on receipt, they would not honor. Do not pay extra for this warranty, it's just a scam. I had a 7 yo limited/lifetime alternator from Autozone go bad and they replaced it, no questions asked. I also once had an Advance worker accuse me of stealing a part from a pulley puller I rented from them. He said a bearing was missing that went between the two shell halves. I tried to explain to this idiot that once the two shell halves are placed over the pulley hub nothing else could possibly fit in between and if he knew how the thing worked he would know that. He still would not return my deposit. I finally told him to call another Advance store "pick any one" and asked them to count the no. of pieces in the kit, if it was short 1 piece I would leave and he could keep my money. He didn't do that but instead had a little pow wow with some girl in the corner of the store. He went to the register came back and threw my money on the counter and told me never to come back. He was mad because he was a dumb ### and I got over on him.
Napa & Autozone are the better choices.
Battery died I went to replace it with my recit I was told sorry its not in our system I have the frikin recit THATS ###.
I bought some AAP best brake pads three years ago, and the receipt stated they had a limited lifetime warranty. Well, needless to say, they wore out in three years, but when I took my receipt to get new ones, I was told the part numbers didn't match, so I must have bought them for a different car. The guy checked the system, and all the records of my purchases prior to 2012 had been purged. I thought it was a pretty neat scam to offer a limited lifetime warranty to entice purchasers, purge past records, and change the part numbers as well. I just bought some new brake shoes, because three years wear ain't that bad and just laughed it off. Anyone buying parts from AAP and expecting them to honor a limited lifetime warranty should shop elsewhere. After all, everything wears out eventually.
Advance auto allowed me to have a warrenty transfered to me after my old mechanic was no longer in business...I had ilderton dodge pick up a new motor and install it in my truck.( the old one was bad)...I have been waiting several weeks for a reimbursement check for the work done under the warrenty. I was called on 9/16 and told that they had the check but that they would only pay it to my ex mechanic because he had not come in and signed papers to say he is no longer in business. They had me call him to see if he would sign the check over to me and he refuses. His excuss is he will have to pay taxes. Apparently he is still in business and refuses to sign paper work to that effect.. Now ADvance auto says Im not the warrenty holder and they wont pay me. Due to this fact they have allowed my warrenty to be voided because someone other than the warrenty holder has done the work...I think they are holding me responsibly for an internal problem. So far they are not helping me..I need help
sears jensen beach, fl i bought a pair of monroe air shocks life time warranty supposed to be life time warranty they claim not to know any thing a bout the warranty strange sears love TOO SCREW THE HECK OUT OF PEOPLE ANY BODY ELSE HAVE THIS KIND OF PROBLEM HAPPY NEW YEAR TO ALL
Tried to buy a remanned pump they tried to sell me a used one, also tried to sell me a used puller with stripped bolts & also bought a brand new timing tensioner and it collapsed and fried to whole engine!Tried to tell them about it got the run around! also brake pads failed after 4 months! dont be [censor]ed start going to napa, autozone, china, hong kong, anywhere but advance they will screw you the best they can! dont listen to me try it for yourself! good luck now!
I will be posting this throughout the internet at least 15 times each day until their business is wiped out!
One thing - Advance does not sell a lifetime warranty.
Everyone thinks "Hey the brake pads/shoes are limited lifetime warranty! Now after X number of years I should new parts."
The database is now at 2 years if you want accuracy on warranties do this. Scan the recp'ts into your computer keep them backed up you can print them out if need be. This is called responsibility!