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Defender USA Customer Care Service

50
Complaints4
Pending2
Resolved2
4080 Montrose Road
Niagara Falls
Ontario
Canada - L2H1J9

Customer Support Phone Numbers

+1 866 946 7828(USA & Canada) 1 0
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
SatClosed
SunClosed
United States
840 Aero Drive, Cheektowaga, NY, USA, 14225
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Defender USA Complaints & Reviews

[Resolved] Defender USA / defender / adt monitored alarm service

Lo
Feb 04, 2019

# 1 complaint: 11/ 03/2018 - 1st signed contract ( # U389115991 ) 1st technician was misleading & did some things that I consider fraudulent or taking advantage of. Called Defender & requested a decrease in monthly pay & remove a couple of the alarm service in my home. 11/27/2018 - 2nd...

[Resolved] Defender USA / home security

Ev
Aug 12, 2018

We had a security system installed on Monday. ( August 6, 2018)The man represented himself as working for ADT. He does not He works for Defender. He left without giving us a copy of our contract. We specifically told him that we wanted the security to be connected to our landline, he...

Defender Security / Billing

Re
Dec 01, 2015

Tried to cancel our service with them, thought we got it resolved. They told us our account was cancelled and will receive a reimbursement check for the month we didn't even live at the listed address, it never came in. Now (Dec2015), they have billed us again. Almost two months not...

Defender Security / Unauthorized billing

Ja

I responded to a flier in the Sunday newspaper from ADT that promised a 100.00 gift card if you call and have a home security system installed for 99.00. Sounds good until I closed the deal on the phone with Defender Security-authorized ADT dealer. The manager promised me (2) of the 100.00...