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Customer Service

+1 866 946 7828 (USA & Canada)
4080 Montrose Road
Niagara Falls, Ontario
Canada - L2H1J9
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
SatClosed
SunClosed
United States
840 Aero Drive, Cheektowaga, NY, USA, 14225

Complaints & Reviews

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Defender USA — adt security

ADT is the worst company ever! I don't even know where to begin! We can start by the tech that came out...

The complaint has been investigated and
resolved to the customer's satisfaction
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Defender USAdefender / adt monitored alarm service

# 1 complaint: 11/ 03/2018 - 1st signed contract ( # U389115991 ) 1st technician was misleading & did some things that I consider fraudulent or taking advantage of. Called Defender & requested a decrease in monthly pay & remove a couple of the alarm service in my home.

11/27/2018 - 2nd technician was also misleading & informed me that he could not remove anything; I had to call in & take care of the adjustments.
I called in & c/service rep told me totally different as to what the tech was supposed to do to take care of the changes requested by me.

From that point on, I have called Adt/Defender over 8 different times to correct the monthly bill pay, not to take payment from my -6669 acct, etc. I have been charged NSF for adt/defender taking payment from my acct.

It has caused me great anxiety to have been mistreated by a so-called reputable company as adt/defender.

Carla, a c/serv mgr, finally straightened this situation & I greatly appreciate this.

#2 - I have not recvd the reward for signing on w/ adt/defender. Mailed 12/13/2018.

Because of my persistency, I was able to communicate w/ Carla. Not everyone who contracts w/ this alarm company is stupid & there are a # of us who will follow-through if there is a problem.

Loretta Muir

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    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • Defender USA's response · Feb 04, 2019

      Hello Loretta,

      We here at Defender-USA are very sorry that you are having this experience, however, we do have to advise that you have posted about the wrong company. Defender-USA sells Do-It-Yourself, stand alone home surveilance systems. We do not offer installation services, nor do we offer any monitoring services.

      You would need to be contacting Defender Securities (an affiliate of ADT), who would be the likely company. They can be reached at 1.800.689.9554

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Defender USAhome security

    We had a security system installed on Monday. ( August 6, 2018)The man represented himself as working for ADT. He does not He works for Defender. He left without giving us a copy of our contract. We specifically told him that we wanted the security to be connected to our landline, he connected it to our cell phones which is a higher monthly charge. We finally got an email copy of the contract ( eight pages) today, Saturday August 11, 2018. Our checking account was debited for a cell connection. I have contacted the fraud department at our bank. They are investigating the charge. This is a very shady company. I have read of similar stories like ours. THEY need to be investigated for FRAUD.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      RESOLVED

      The complaint has been investigated and resolved to the customer's satisfaction.

      • Defender USA's response · Feb 04, 2019

        Hello Eveylyn,

        We here at Defender-USA are very sorry that you are having this experience, however, we do have to advise that you have posted about the wrong company. Defender-USA sells Do-It-Yourself, stand alone home surveillance systems. We do not offer installation services, nor do we offer any monitoring services.

        You would need to be contacting Defender Securities (an affiliate of ADT), who would be the likely company. They can be reached at 1.800.689.9554

      Defender Security — Billing

      Tried to cancel our service with them, thought we got it resolved. They told us our account was cancelled and...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Defender Security — Unauthorized billing

      I responded to a flier in the Sunday newspaper from ADT that promised a 100.00 gift card if you call and have...

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