CB Home Safety and Security ADT Security Services Complaints #102-121

ADT Security Services Reviews and Complaints

ADT Security Services review: Honor their "lock-in" price of $45.99/mo for life.

Beverly Bruck of Little River, US

Feb 13, 2023 2:28 pm UTC

It saddens me to have to write you about fraudulent tactics that your ADT salesperson (Rory) told me in order to sell your services to me on 2/14/22. I was told by him that the cost per month ($45.99) was locked-in and would never increase... that it would remain the same as long as I continuously kept the service and owned the home. Well the other day I received an e-mail stating that monitoring services will increase by $4.39/Month effective 14, 2023. I called the Elsa/Billing Department and she read my contract which states increase charges will apply (Contract: Pg. 5, Paragraph 3). As you probably know, people don't take the time to read a 15-page contract... I didn't need to read it since I liked and believed in what Rory told me. I am furious in his bait-and-switch tactics, and you should be aware of this because it's a reflection on you and Safe Haven as well. I plan to pursue this further by notifying our builder (DR Horton) and all new homeowners in our community. As a last resort, I will cancel ADT and invest my own security system.

Beverly Bruck

446 McAlister Drive

Little River, SC 29566

[protected]

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734

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Residential, Customer Service

+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216

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Business, Customer Service

+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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ADT Security Services emails

alwaysthere.c@adt.com

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Support

info@adt.com

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Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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