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CB Home Safety and Security ADT Security Services Complaints #62-81
ADT Security Services

ADT Security Services review: Cancellation fee

M
Author of the review
4:52 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

My wife and I have sold our house that has ADT installed. ADT installed the equipment in 2011. We sold the house and are moving into an Independent Living Location that has 24/7 security, so we will no longer need personal household security.

We are in our third 5 year contract renewal and are being charged $425 for terminating the current contract "early". Seems having 2 contracts fully used would waive this fee. Apparently not.

Also, today (Sept 12, 2023) I called to cancel and it will not cancel for 30 days!

Lots of fine print and little common sense.

Tried to complain to ADT but web site does not provide a link.?

Desired outcome: Like $425 to be waived as we have been an active paying on time customer of ADT for over 10 years.

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  1. ADT Security Services Contacts

  2. ADT Security Services phone numbers
    +1 (800) 884-4226
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    Residential, Sales
    +1 (800) 521-1734
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    Residential, Customer Service
    +1 (888) 244-4505
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    Business, Sales
    +1 (800) 515-2216
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    100%
    Confidence score
    Business, Customer Service
    +1 (877) 801-7387
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    Health & Senior Safety, Sales
    +1 (800) 658-7134
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    Health & Senior Safety, Customer Service
    +1 (844) 225-5723
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    More phone numbers
  3. ADT Security Services emails
  4. ADT Security Services address
    1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States
  5. ADT Security Services social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 13, 2026
  7. View all ADT Security Services contacts
ADT Security Services Category
ADT Security Services is ranked 2 among 58 companies in the Home Safety and Security category
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