CB Home Safety and Security ADT Security Services Complaints #62-81

ADT Security Services Reviews and Complaints

ADT Security Services review: Cancellation fee

madpay of Bradenton, US

Sep 12, 2023 4:52 pm UTC

Verified customer

My wife and I have sold our house that has ADT installed. ADT installed the equipment in 2011. We sold the house and are moving into an Independent Living Location that has 24/7 security, so we will no longer need personal household security.

We are in our third 5 year contract renewal and are being charged $425 for terminating the current contract "early". Seems having 2 contracts fully used would waive this fee. Apparently not.

Also, today (Sept 12, 2023) I called to cancel and it will not cancel for 30 days!

Lots of fine print and little common sense.

Tried to complain to ADT but web site does not provide a link.?

Desired outcome: Like $425 to be waived as we have been an active paying on time customer of ADT for over 10 years.

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734

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Residential, Customer Service

+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216

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Business, Customer Service

+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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ADT Security Services emails

alwaysthere.c@adt.com

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Support

info@adt.com

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Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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