ADT β€” billing errors

J
This review was posted by
a verified customer
Verified customer

I have tried unsuccessfully for the last 4 months to have ADT correct my bill. I was billed twice for the installation. ADT collections calls me almost every day. Each time, I tell them the exact same story. I have faxed a copy of the installation agreement and the contract that states what the charge should be. I cannot get it corrected, yet I have been told it is being corrected. They leave messages almost daily, and I return their calls almost daily. I am sick to death of ADT.

Responses

  • Ha
    hate ADT Jul 19, 2011

    I also have been dealing with ADT billing. They owe me a $215 refund for double billing me for 6 months. They agree they owe the money, they promise week after week to refund my bank account. I have been callin weekly since early May. Every time I call I have to explain the whole story to an operator, then again to a supervisor, then I get promised a reefund within 4 business days. Of course the refund never shows up and I call again and the cycle starts over and over.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem