Activision
Reviews and Complaints

Hello, my name is Brad Duran. My Activision account was compromised on 4/27/2024. I received an email at 3:38PM MST stating that a Steam account with the username "river26blickgqk" had been linked to the Activision account. This is not my Steam account and I did not have my Steam account linked because I only play on Battle.net or Playstation. I had last played Call of Duty on my account on Battle.net at approximately 3:00AM MST was when I got off. Upon attempting to log back in on Battle.net around approximately 9:00PM MST on 4/27/2024, I was notified via email that my account had been permanently banned. I submitted a Ban Appeal but received an email stating that it would not be overturned even though I had stated that my account was compromised in the Appeal. I submitted an account recovery request, case number [protected], to which I got an email reply stating that the company was unable to process my account recovery request because they did not detect any suspicious activity on my Activision account. Shortly after finding that my account had been compromised, I changed the password to my account to prevent anyone else from accessing it. Around the same time of submitting the account recovery request, I filed a complaint with the Better Business Bureau, ID Number [protected], to which the company replied, stating that the report was being investigated and once my account was restored I would receive and email and they would have a resolution for me within 24 hours. I did not receive anything from the company for 4 days until I finally got the email stating that they were unable to process the request. The only contact I've had with the company is through these apparent automated emails as well as what seems like an automated response to the Better Business Bureau complaint. I have not been able to contact an individual from the company to discuss the situation nor has the company clarified what alleged software and manipulation of game data caused the account to be banned or the date or time it was detected. Below I have listed the Activision account information that has been banned, as well as the account recovery request case number and the complaint ID through the Better Business Bureau. I have also filed a complaint with the California Department of Justice.

Activision ID: xXBL3D20Xx#2025500

Account email: [protected]@gmail.com

Account Recovery case#: [protected]

BBB complaint ID: [protected]

Hello, my name is Jose Gonzalo Lopez. My Activision account was compromised on 3/29/2024. Upon attempting to log back in on Battle.net around approximately 6:00PM CST on 4/4/2024, I was notified via email that my account had been permanently banned.

I submitted a Ban Appeal but received an email stating that it would not be overturned even though I had stated that my account was compromised in the Appeal.

I submitted an account recovery request, case number [protected], to which I got an email reply stating that the company was unable to process my account recovery request because they did not detect any suspicious activity on my Activision account. Shortly after finding that my account had been compromised, I changed the password to my account to prevent anyone else from accessing it.

Around the same time of submitting the account recovery request, I filed a complaint with the Better Business Bureau, ID Number [protected], to which the company replied, stating that the report was being investigated and once my account was restored I would receive and email and they would have a resolution for me within 24 hours. I did not receive anything from the company for 4 days until I finally got the email stating that they were unable to process the request.

The only contact I've had with the company is through these apparent automated emails as well as what seems like an automated response to the Better Business Bureau complaint. I have not been able to contact an individual from the company to discuss the situation nor has the company clarified what alleged software and manipulation of game data cause the account to be banned or the date or time it was detected.

Below I have listed the Activision account information that has been banned, as well as the account recovery request case number and the complaint ID through the Better Business Bureau.

Activision ID: FirstGonzalo#2677609

Account email: [protected]@hotmail.com

Account Recovery case#: [protected]

BBB complaint ID: [protected]

Thank you very much

Jose Gonzalo Lopez

The problem I'm having is regarding a WRONGFULLY banned account by Activision on the 5th of April 2024 for "unauthorized software and manipulation of game data". This ban is illogical for several reasons:1) I have never cheated in any Call of Duty game on PlayStation 5 from which Ive been banned 2) Ive been banned on platforms including Steam where I have NEVER installed or played Call of Duty I only play on PlayStation 5 3) My Call of Duty statistics and playtime are legitimate; I've not engaged in any malicious activity 4) I always update my games and consoles with official software and havent modified hardware or software against TOS 5) No unauthorized sharing or use of my gaming accounts has occurred The nature of the dispute with Activision centres on the lack of support for my appeal. The automatic dismissal of my initial appeal without proper examination or personal response has compounded the frustration and stress caused by this ban, amplified by my purchases of the game, underlining my financial commitment and serious approach to gaming. Moreover, Activisions support team has not communicated clearly and transparently, leaving me without a proper channel to contest this wrongful accusation.I request a thorough review of my account activities and direct communication with a customer service representative who can clarify the alleged violations, which I vehemently deny. Activision's accusation of cheating is deeply insulting. If unresolved, I will seek legal recourse and publicize this through consumer groups and gaming platforms to expose Activision's unfair practices. I've linked proof of never playing Call of Duty on Steam, yet I am banned. Because my compromised account has my email inaccessible, I want to change this email but Activision refuse to help me validate it claiming they prove my ownership. I can’t even see my so called ban in activisions support site. They see my name I have proof of purchases and screenshots of my inaccessible email address linked to my social platforms accounts. I am a loyal customer since 2015, in 2024 am banned. The hackers steam account link must show it was recent. This a failure on activision for not securing accounts from being hacked.

Regards, Nick

Dear Sir / Madam,

In relation to the email sent at 02:23AM on the 21/04/2024 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (no case number, however my activison account is fardec13#5718881 and email address [protected]@hotmail.com) and that my ban will not be overturned is completely unfair for someone who has paid £84.99 for the game and has never run any type of cheating software on my PS5 or any console for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (I haven't been active on the game for months until I tried last night) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my console, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my console. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my console along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my console to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for £84.99 as the Digital content I paid for is not fit for purpose.

Kind Regards

Zach Farden

Dear Activision,

I am writing to formally lodge a complaint regarding the unjust permanent ban of my account in Call of Duty: Modern Warfare 3.

On April 18, 2024, I purchased the game excited to get into the new cod. However, upon attempting to access the game for the first time, I was greeted with the notification that my account had been permanently banned for purportedly using unauthorized software and manipulating game data.

I want to express my deep dissatisfaction and frustration with this situation. I have been an avid player of the Call of Duty franchise for years and have never resorted to cheating or any form of unfair gameplay tactics. It is inconceivable to me how my account could be banned in a game I had not even launched, let alone played.

This unjust ban not only tarnishes my gaming reputation but also casts doubt on the integrity of the ban enforcement system. I demand a thorough investigation into this matter and an explanation for the erroneous ban.

Furthermore, I urge you to reconsider the ban on my account and take the necessary steps to rectify this situation promptly.

I expect a timely response to this complaint and a resolution that restores my access to the game.

Thank you for your attention to this matter.

Sincerely,

Xavier H

Dear Activision Support Team,

I hope this email finds you well. I am writing to you with a sense of urgency and concern regarding my account, which has been permanently banned. My username is kraftz_official#2482040 and my associated email address is .sami.[protected]@gmail.com

I recently discovered that my account has been banned, and I was shocked to learn this as I had not been using my account for over 36 hours. During this time, I was admitted to the hospital due to injuries and was undergoing treatment. I can provide medical documentation to verify this if necessary. im also disabled on one arm i only play to chill out try to make living from stream when I'm not in pain

I assure you that I have not engaged in any activity that violates the terms of service or involves cheating. I am deeply committed to fair play and uphold the integrity of the gaming community. My gameplay history and KD ratio can attest to this fact.

Moreover, I want to emphasize that I suffer from ADHD, a condition that affects my attention and focus. I have no knowledge of any cheating software or activities associated with my account. I rely solely on my skills and dedication to enjoy the game.

The games I have acquired on this account hold significant value to me, and I cannot afford to lose access to them. Additionally, gaming serves as a crucial outlet for me, especially considering my condition.

I kindly request your assistance in reviewing my case and reconsidering the permanent ban on my account. I am more than willing to cooperate and provide any additional information or evidence required to resolve this matter swiftly.

Please understand the importance of this issue to me and the impact it has on my gaming experience. I eagerly await your prompt response and resolution to this unfortunate situation.

Thank you for your attention to this matter.

Sincerely,

My Legal Name: Mr Sami Naoiar

Username:kraftz_official#2482040

My Email Is:sami.[protected]@gmail.com

I'll admit I called a kid a [censored] only after he used the N word an obscenely amount of times, so I took the 3 day ban. Only to get it back yesterday I played 4 a couple hours, didnt say anything not even to the team i was playing with, they were [censored]in bout the other team cheating, again said nothing because ultimately its not worth it, went 2 work, only 2 play 2day 2 c a 14 day ban, who can I talk 2 bout this, cuz now I'm getting severe bans 4 winning in game, and not even saying a thing, I'm not even using my headphones, u need 2 do better in investigating I'm 44 years old, and these kids r banning people 4 beating them or just group punishing 4 a select few. If not corrected I'll just stop playin this game 4 good, I've been with call of duty 4 20 years, this is out of hand

After problems and expressing "lefty" views on X against slavery my phone was illegally accessed hacked.

There is some indication that this was being done before this by LVMH & Phillip Green based on the comments of the related lawsuit I found and things which occurred.

I discussed a dislike for slavery on X and shortly after what appears to be a bogus lawsuit was put through the courts which basically stated that the defendants planned to subject someone to illegal modern slavery via covert and digital means. Which would include extreme financial exploitation, financial abuse, theft of intellectual property and ideas, befriending with the goal to extract sexual data, feticide, rape. Charlene Latham.

I was then groomed on IG and Lipstickalley around this time. I also found out that the people involved were directly the celebs and associates of ales Twins and Beyonce,

On close inspection it appeared he was streaming this scam to corporations and videos/movies were distributed from the illegal hacking of my phone.
(I have evidence to support this and the relevant bogus legal lawsuit suggests the same)
The "plaintiff" also seems to have run for republican presidency.

After the abuse my algorithm on IG became altered and my feed began to show perversion, threats and things connected to the interactions I had. This was NOT the regular algorithm.

I had previously invested heavily in ads on IG which started showing no traction even after improving content and my account was sabotaged with sex and illuminati bots.

My pixel appeared to be provided intentionally to competitors to drive me out of the market, I recieved emails and followers which encouraged suicide or repeated excepts of conversations I had at home or insinuating I'd miss my time to be a mother.

I was stalked, my vehicle tampered with on more than 4 occasions.

My models began parroting parts of my conversations had at home.

It appears the boys involved were heavily paid for being part of it or the face of it.

Shortly after my family started acting weird some crying, worried and scared, one gave me unwrapped gifts that hinted at nazis.

This abuse has been ongoing for 4 years.

I cannot say for certain who the billionaire elites were that paid for this to occur and watched as the lawsuit suggests but I do know who he constantly referenced.

*** The gentleman involved REGULARLY reference this brand.

The are on Zuckerberg's friend list.

I've been blackmailed and recieved veiled death threats INCLUDING info about being skinned alive or my face cut off.

They laughed about me going to the food bank to save money for my business, the laughed about blackface and had discussions with me about Sara Baartman and Ota Benga. When you understand these were black people kept in human zoos for white viewing you see how depraved what they did is to make these CEOs laugh for money.

The gentlemen involved have done this to a number of people and publicly laundered payment from my abuse.
I will fight everyday to expose what's happening.

They promised to destroy my life and harm my family for speaking up. The world should know.

As a result based on the evidence I believe Activision Blizzard CEOs sponsor these gentlemen and if they are not involved in the illegal voyeurism of women these gentlemen abuse for public entertainment, then they are still sponsoring him and he has multiple complaints of rape that have been suppressed.

That coupled with all the other allegations from women about this company is why I cannot support them.

Guess you allow cyber bullying and don't care about kids!
Thanks Activision for being so supportive of my 10 year old son. After I contacted the better business Bureau the guy who called me on the phone from El segundo, California. Had the nerve over the phone to tell me well there is nothing we can do about your kids fresh restart but look at the bright side he can't do it again. I was so upset I am done with them. Reply back if you have had a similar thing happen to your 10 year old kid or even yourself.

Secure connection with Support Agent established. Welcome, Thomas

Ronald C: Activision Support reporting for duty!
How may I help you today?
Me: Hi
Me: My name is T
Ronald C: Hello T! How may I help you?
Me: I play call of duty black ops three with my son on X-Box one.
Me: I am in the military and was hospitalized last month due to some problems I have.
Me: My son at the times gamer tag was FasteningColt2
Me: He is now PLUSYOURFAT
Me: I am Debo369
Me: He was in a game chat with Vurx Vypho
Me: When this guy convinced my 10 year old son and all his friends that they were going to receive everything in the game if they listened to him
Me: My son and his friends didn't now any better and they listened to him.
Me: This guy had them reset all their guys back down to level one
Me: My son was so upset that he hasn't played x-box one until today again
Me: He was a prestige master at or around level 188
Me: The worst part is I usually play with my son but I was in the hospital at that time so I couldn't even help him
Me: Please let me know if there is anything you can do.
Ronald C: Let me assist you with this and check the account.
Me: I can provide you with all my information and I have set up both accounts on my two xboxs
Ronald C: Thank you for providing the gamertags. When did this happen?
Me: around a month ago but he was so upset and I was in the hospital for two weeks that he hasn't played xbox consistent until today
Me: They were in a game chat with his friends
Me: It happened to them to as well
Me: I can give you there gamer tags to as well MickeyMouse2111
Me: he got his stuff reset to by this guy
Ronald C: Okay. Just a moment and let me check the account. Give me 2 minutes to check this.
Me: You can see both accounts went to level one on the same day
Me: Thank you so much
Me: I have had a rough month and would like to get back on black ops 3 with my son
Me: I know my son was the one who reset it but this guy tricked them into it and it really upsets me because I usually don't let him play by himself most of the time when I can I am Debo369 and we always play together. I have an Xbox upstairs and he has one downstairs we put on our headsets and love to play black ops 3 for hours.
Me: I will hold on thank you so much
Ronald C: Thank you for waiting.
Ronald C: I'm afraid it's taking a bit of time to check the account. Just to check, how did your son reset his account? Did he use the Fresh Start Prestige Award in the game?
Me: yes because Vurx Vyphro told him and his friend MickeyMouse2111 to
Ronald C: I see. Thanks for the info.
Me: If you go to fasteningcolt2(now PLUSYOURFAT) and his friends account mickeymouse2111 you can see they were both fresh started at the same day because this vurx guy tricked them. My son is ten he doesn't know any better but now he has learned his lesson you can't trust people
Ronald C: Regarding the award, I'm afraid that using this award will completely reset a player's account in the game like it has never played the game before. There are warnings when using this award in the game and one of it's warning states that if this award is used, the stats can no longer be restored to the account. This is due to the account data being deleted in our system once this award is used in the game.
Me: He is ten
Me: you mean your going to let that guy get away with this
Me: I am a disabled vet who was in the hospital I couldn't even protect him from that
Ronald C: I understand how you feel about this and where you're coming from. We can create a report for regarding the player's conduct in the game so that we can have him checked and provide appropriate actions to the player. As for your son's account, I'm sorry to say but I'm afraid the stats can no longer be restored if the Fresh Start award was used.
Me: Wow lame
Me: Guess we won't be playing any of your games agian
Me: He is a ten year old kid
Me: I was in a mental hosptial
Me: thanks allot
Me: I am not asking for money or other games or anything like that just help the poor kid out get back to were he was he had played that game forever
Me: imagine if that was your son
Me: what would you do?
Ronald C: I understand how you feel. Let me take this as a feedback for the game and regarding the said award. I would like to help restore the account if possible since I also play the game and would also feel the same way if this would happen to me.
Me: Since your the activision guy you would help him out
Me: So Vurx can keep tricking kids into doing this
Me: Unreal
Me: Well thank you for you time.

Dear Sir/Madam,

My account on activision with e-mail adress haure.[protected]@gmail.com and Activision ID BetterCallHau#3716599. My account has been banned and put on limited matchmaking twice in a time span of one month.

I would to complain hereby about whatever algorythm you have that establishes an account is eligible for a limited matchmaking ban pending review.

Whatever it is, the system is faulty and as you may already know impact alot of players across the world. Players have to wait for 5 to 10 days before the ban is lifted. Most of the accounts put on the limited matchmaking list end up being unbanned since alot of the bans are due to unvalid and ungrounded reports from other players in game.

Please adress this frustrating issue that affects a substantial amount of players.

Best regards,

Haure Gardie

Just wanted to make a complaint about the poor game choices available right now as some of us only plays plunder with friends and we’re no good at anything else. This takes the fun out of this game by removing a game that we have a chance at having fun.

Just don’t understand why you guys not have all the option to the public.

Thanks for taking the fun out of this game.

I regret to inform you that my account has been compromised by a fraudulent individual on February 16, 2024, at approximately 13:06. The perpetrator changed all account details, including my name and purchases. To address this issue, I deactivated my Activision account. I urgently seek assistance in rectifying this situation, including compensation for any damages incurred and addressing the security breach on my account

Hello my name is angel I played warzone whit my account [protected]@abv. Bg and player id: explode#6946305

Before 5 days when I played I was banned for no reason I was 5 days I llmited matchmaking state after this 5 days I got a pernament ban for no reason I appeal the ban and they told me that I have manipulate the game but that is nor true I buy this game I spend money on it I know very good what will happen if I use cheat I wont my case to be checked again and ban removed becouse this is wrong ban I write a appeal also to blizzard, bbb.org and I will write everywhere that e can becouse this ban is not legit and if I am cheater I will not send appeals everywhere I will just make new account and play

So please help me my problem to be fixed

Customer support is useless and feed you the exact same scripted message.

I have been shadowbanned now FOURTEEN TIMES with absolutely zero help or explanation. Typically these are 2 week long states of where you can still open the game and buy bundles! That’s about it though because you won’t find any lobbies or the lobby you do find will have 100ms+ ping with people rage hacking/ aimbotting, etc. For me personally this equates to roughly over half a year of being denied access to a product and service I paid for. The amount of people this has affected is surely capable of alarming the FTC, we all know how they feel about you and Microsoft. Can we all say mass arbitration?

Hey Act, me again I was trying to do a boost in game using a mod to use a FSR3 with my GTX 1080, I never use something to unlock or hack the game. You can see my historical with the game, could you help me with this?

I use this archive https://www.reddit.com/r/ModPiracyV5/comments/18pw291/all_lukefz_mods/?rdt=47137 for better performance.

I play this game during the pandemic and help me a lot and I would like to continue play this game. Sorry for bad English.

I recently re-downloaded Call of Duty to play with my friends to find out my account had been hacked and then banned. I can’t fix it via the website because a webpage error will not let me log in to appeal a ban. I’m furious as someone who has spent tons of money on previous call of duties it is very frustrating that you can’t call a help line or even speak with a person. My personal email is [protected]@aol.com and my Xbox email is Timothy.[protected]@aol.com please help me appeal this ban and fix my account that should’ve been safe while I wasn’t playing

Like many, many hundreds / thousands of others, I woke one morning to log onto my game to find I was permanently banned for using illegal software / manipulation of game data. I am a very casual game with a very poor k/d ratio who plays to unwind in my spare time. I do not cheat, never have and dont condone the thousands of overseas cheats who continually plague lobbies.

The appeal process is a scam which means they send an automated email to say the ban is being upheld. Your anti-cheat software is pathetic, allowing cheats to continually ruin the game while banning hundreds / thousands of innocent players.

Scamming company with absolutely no customer service.

Hi I've received a temporary ban sign on my mw3 2023 account. I haven't done anything remotely close to a ban! I don't use game chat it's turned off and I do not hack I have a day job and only play a few hours a day when possible! I've paid £70 for a game that I can't play properly because of a shadow ban for nothing. Please sort this out its because I'm an iridescent player and people don't like when I drop a good game and I get spam reported. This isn't on been a passionate cod gamer since cod4 and never been banned for 15 years of playing. Not good I look forward to playing and then this happens please un shadow ban my account. Not how they should treat a player of 15 years of playing they system is so wrong and punishing good players for no reason.

My account was hacked on 13 October 2023 I reach out to Activision support for assistance. But all they are doing is sending me the same old message the whole time. Activision is only they're for my money but when it comes to support their nowhere to be found. I send emails videos, photos and even screenshots and still no luck. I tried thousands of times to make recovery form but still no help all I get is the same old message.

Hey Activision you're in so much for a rush to put out a game every game of Call of Duty for Modern Warfare to tomorrow more fair-free every time I try to play a game I'm lagging I'm getting Ben with tissues and I said it's only whenever a place called why is that and it's not me it's multiple multitude of people that have complained and years don't seem to have the right act to fix it now that you get on there shut it down for a few days get it going properly sort out all your f****** server issues and have a and have a go