Complaints & Reviews

Complain about my payment to ackerman

I paid my account online during lockdow, I approached the store managers in Bochum Ackermans they requested me to email my statement and receipt which I did, even now my problem is not yet solved it still says I didn't do any payment so and the interest are really crazy which I made up my mind that if this is not fixed I will never pay that amount or pay my account anymore

Faulty cell phone

We're bringing this to yourattention regarding one of your products Premio S50 and the treatment we'regetting as clients. My mom bought a phone while she wastraveling in Ladysmith, and the phone was a present to her grandchild for apresent to use for school work during the lockdown.  We started experiencing problemswithin the 7 days that it was bought. The issue is with the Speaker, Thereis an echo that only the caller hears, too loud to ignore. We took the phone to our nearestbranch Ackermans Lyttelton in Centurion, where we're staying (within 7 days ).The branch manager (Vanneta or Vanetta) explained that phones can't be returned, refunded or exchanged for another phone, because it was bought from anotherAckermans branch (Ackermans policy store on cellphones). Im confused and don't understandbecause it's the same store but different branch, the phone was paid for infull and we haven't used it. I can't travel back to KZN Ladysmith to getassistance or exchange the phone, because of COVID19 restrictions for travellingand we have no family member who stays that side. She only told us she can only send itfor repairs, which take up to 21 days and we were not happy and feel we weretreated unfairly as clients, but we end up agreed. The phone was taken in for repairs, and retuned after 21 days, BUT its still giving us the same issue. According tothe store manager the phone was replaced with another new device but for somereason it has the same problem, . I myself spoke to the supplier who told usthey don't fix or give credit, only the store that can do that, and yet thestore says they cant . As an Ackermans client I'm notgetting assistance from anyone, I'm sitting with a phone that I can't use, butIt was paid for. My little girl is frustrated as this phone was going to helpher with her school work. What does one need to do to get thismatter to be resolved? Your supplier as Ackermans is telling us you guys needto help because we bought the phone from your store. This is unacceptable andfrustrating as client,  Ackermans shouldstop treating client like this, and stop buying faulty phones from unreliable manufactures, as it's tainting the image and brand and wasting our money and time. Premio S50 phones are faulty and no oneis taking accountability even the manufacturer/supplier. We are not the first client withthis complain about this phone. As a consumer we're not treated fairly as perFAIS act. All we need is to get a credit, orget another phone or ex

Refund and exchange

I bought clothes worth more than a thousand rand using my nedbank bebit card only to find out the 2 track tops I bought were small, went to your stores at sam ntuli mall for exchange couldn't find a size then decided to do a refund. I had the slip and the clothes were in order to be refunded but they told me they need the debit card I used to buy in order to do an exchange and because I did not have the card with me they told me the couldn't do the refund without the debit card it's part of the procedure.

My credit card

I have applied for a credit card they did call me from Ackerman's call centre and they told me am provisional approved I will get an sms and e-mail as to were I should send my proof of payment but I haven't received any emails or sms from the company.this is my email address noxolo.[protected]@gmail.com were they can inform me about anything

Disappointing service

I was buying clothes for my newborn baby at Ackermans Groblersdal, I took two pairs of trach pants and there was only one track winter top, this winter is the reason I took the pants, when I got to the paypoint I was told I can't pay for it and can't buy it as it is not allowed by the system, I felt mislead as the top was for sale, now my child does not have a winter top that matches the pants I bought for him, I was highly inconvenienced as I was made to believe that the winter was for sale hence the decision to buy the track pants. The staff did not regard my concerns at all, they pretended as if they were right and I was wrong, I sent a message to their customer service department but there was no response

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Laybye

Good day, I laybyed a few items. It was then lockdown and could not make any payments due to the store being...

Cape Town Retail Stores

Treatment

Letter of demand I went to golden walk mall ackermans store on friday 29 may 2020. I wanted to buy a winter...

Johannesburg Retail Stores

Rude staff, refusal to assist clients

We went to Ackermans Jan kempdorp (New branch) on Sunday 31 May 2020, to purchase a cellphone. We saw a picture of a phone that we wanted (Nokia C1) and asked if they had a demo model to show us, so that we can see what the phone really looks and feels like. The man who worked at the till told us that it would take 30 minutes to retrieve the phone from the safe, and we told him that its fine, we can come back in 30 minutes. When we came back after 30 minutes to view the actual phone, the man who had told us to come back after 30 minutes was busy, so we went to another staff member. a Lady who was standing at the door, (not really doing anything). and very kindly told that we just came to look at the phone quickly and that we did make an arrangement with the cashier earlier. She was VERY rude and told us in a demeaning manner that she can't help us told us "CAN'T YOU SEE THAT I'M BUSY!". And that we should come back after and hour (After we already waited for half an hour) Needless to say, we didn't even bother to go back, instead we chose to drive 20km to a different store (JET Stores) to purchase the same phone there.

After this incident I will NEVER shop at Ackermans again, seeing that their staff is to "busy" to assist or to communicate decently with customers. Also, I get the idea that they did not WANT to sell us the phone, even though they did have it in stock. I can't help but think that someone was perhaps trying to reserve the phone for a friend or a family member. I am utterly disgusted with the way we were treated at ackermans. Clearly, your customers mean NOTHING to you!

Manager being rude

I would like to lay a formal complain against the Manager of Ackermans in Postmasburg... I went to the store to pay my account and to buy my kids some warm clothes I did not have a formal mask but I had a "doek" wrapped around my mouth and she let me in at the door while standing in the line to pay I realised that I had forgotten to buy socks for my girls so I went to take the socks and my doek slide of and my hands were full as I got to the line to ask my sus to hold the clothes for me so that I can wrap the "doek" back on tightly the manager tapped me on my back and told me to leave the shop infront of everyone in the shop I had to put all of those clothes down that I wanted to buy for my 4 kids and paying my account without having to explain myself as to why my doek is off my mouth. She has embarrassed me infront of many people I told myself she will see how my account will be payed and im not the first to complain about her is just that some people don't know the way to go. I am deeply disappointed in the way that lady has treated me since im forever buying my kids clothes there I will never sit my foot there again..
Regards
Michelle Kok
[protected]

Cashier by the name of mbavhalelo

Her service to customers is pathetic, her rotten attitude needs to be addressed Yesterday she even threatened...

Lay - bye

I made a lay - bye at Ackermans Northridge Mall in Bloemfontein on the 13 January 2020 with the initial date...

Bad service

I was on the que as a customer until it was my chance to be assisted. I was collecting a Laybye and I also...

Client service

Good day I would like to file a formal complaint against one of the employees at Ackermans Blaauw Village in...

Pretoria Retail Stores

Manager

Good morning. I am a government employee working at a hospital next to jabulani mall. As an essential worker...

2 packs of topper biscuits

I went to Ackermans Mall of the South

I bought 2 packs of topper biscuits date 04-05-2020 and found that the expiration date has passed the biscuits were suppose to be in store for purchase before the expiration date, only noticed when I was about to finish my second packet. And according to my knowledge the stores were sanitized and well prepared for us to go buy unfortunately it seems like some of your products in store were not checked. Please ensure that all product are checked for health safety.

Thank you

2 packs of topper biscuits
2 packs of topper biscuits

Exchange not authorised

I bought a damaged puffer jackets for younger boys. It was a laybye I did and I paid it on 29/042020 I tried to return it the same day at Naledi mall and told me that they can't due to covid -19 I should come back. Then I return it at Eastgate centre on the 02th and they told me they can't take it because it's not their damages I should go back to Vosloorus. I never ever experienced such as I always buy clothes for my kids at ackermens my question should I stick with a damaged jacket.

Carelessness

I have a complain am 28 years old and 39 weeks pregnant i went to the mall to buy my unborn baby essentials in you store it was full outside mall therea were lines so the security said a pregnant lady doesn't stand in the line so i went inside the mall to Ackermans store there was a line outside. Am 39 weeks pregnant so i went straight to the door there were 2 man standing infront of the door they were speaking to each other i assume there were managers i greet them n ask them if i may come inside they said no i must stand in the line coz am not sick so i didn't wanna cause trouble so i just left i went to other store they allowed me in and i bought my stuff. I was so hurt really everyone could see am pregnant is this part of your policy in zevenwacht mall cape Town in Ackermans store

Bad credit record

My Ackerman's account was handed over to you and I settled it in full last month, now I want to know if it closed and will not give me problems when opening a new credit.ID number [protected]

Account number:[protected]
Reference number:[protected]

Bongani Cumbane

They couldn't locate a store that has items I want to exchange

I went to ackerman eastrand mall and laybuyed a few items but they ddnt have sizes I wanted so I asked them to check for me in the system if they can locate which shops have sizes for the items I want only to be told we have to call each and every shop, I was so disappointed as I ddnt have time to wait and in the laybuy an Item I thought was ringed was not I had to extra for what I ddnt budget. There was a guy Nelson who was visiting the store today that guy does his job with grate determination but the rest of the stuff sham they have an attitude problem they don't even greet. I need to exchange items I won't be going to all the shops in the eastrand to exchange few items. My email address is [protected]@gmail.com hopefully I'll get help and please update ur system

Accounts

I paid my Ackermans acc via eft on 3 Feb 2020. The account details was supplied to me via SMS from ackermans. To this date, 26 Feb the funds still does not reflect in my account. I have called almost everyday and sullied ackermans collections with proof of payment. I still received calls and sms's that I have not paid. The call centre states they have received the proof of payment but due to a backlog the funds have not been allocated to my acc. This is very poor service from ackermans. No one has taken ownership and called me back. This is also not the 1st time it has happened to me. Why give people the option to make eft pmts but then don't allocate the funds... Where is the convince????

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