Ackermans reviews & complaints 469
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Ackermans - Clothing gift voucher!
Yvonne Doubell 9:45 AM (2 minutes ago) to CCronje, MKeller, JHamman, ANaude Good day! I am extremely upset with Ackerman’s I have called your so-called “customer service” people but they just tell me they can't help I must sort it out myself. My daughter bought me a gift voucher for R1000 but they sold her tokens or something like that. Ackerman’s i...
Read full review of AckermansAckermans - Ackermans blocked my account due to an error they had made.
My account has been blocked for the past 3 and a half months due to the incompetence of one of your store managers and their staff members. I sent in an installment amount of R520 with my daughter to be paid. A staff member entered the payment for an amount of R5200, after being told by my daughter of the error they then stated that the payment wa...
Read full review of AckermansAckermans - Bad / no service
I wend to Ackermans at the pick and pay sentrum today 04/01/2024 at 12h10, as i wanted to buy clothes for my 8 year old dauhter, i needed a lady to help me as i'm not so clued up with ladies clothes. I asked a lady not sure about the name...Lerato or something to help me with ladies clothes...i could see she did not wated to help me and only directed me to...
Read full review of Ackermans2 x Itel Cellphones
I bought this phones at Ackerman's Belfast Mpumalanga on the 23rd of December 2023.The phones are faulty and keeps displaying UI System not responding.I went to exchange it and they told me they can because the IMEI number is not on the box.But the number is on the slip and on the phones and it's corresponding.This is the second time Ackerman's refuse to return or exchange in their 7 days policy.So I must just loose my money because they don't care.
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Magnet not remove from shop
I made a lay-by at the Ackermans store. I made the final payment to receive my lay-by and sent it to Mpumalanga for my daughter. I found out that they hadn't removed the magnet. Then I went to the nearest shop similar to the one I bought and I requested the proof of purchase slip. Unfortunately, I misplaced the slip but I thought they could help me because the tag price was not removed.
They refused to help me and I decided to go back to where I bought the clothes but still, I was not helped and was told that it no longer appeared in their system. As a result, I'm stuck with these clothes that have not remove magnets.
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Mobicel phone
Good day, Sir/Madam
on Tuesday (29/11/2023) I purchased a mobicell phone at ackermans in vaal mall. the phone is giving me problems it over heats and incoming calls reflect after a long time most of the time it even goes on voicemail. today I returned the phone but I was told I cannot be refunded and it was even a struggle to take in for repairs they said m going to be reliable to pay a fee for repairs. the receipt said if I experienced technical problem with the device I can return it. within seven days however, this is said not to be applicable anymore. I am not happy with the device because it is unable to fulfil a primary need to receive calls and I would like to get a refund please.
Refund of layby that I made
Goodday sir/madam
I mildred matshoi id [protected] is complaining about ackermans in matlosana mall, klerksdorp. I did make a laybye at that store.. For my kids, but due to circumstances and finincial problems I won't be able to continue with the laybye. Everytime I would go to the store to want refund they would just tell me that the system is offline and that they can't at the moment. It is now my 3td attempt to go to the store and with no help.. Always the same story.. Am very angry because the distance to drive to the store is very far and cost me alot of petrol. I really feel that the service is very poor.. And need your intervention.. I want my refund please.
Cellphone:[protected]
Desired outcome: refund please
Card blocked and incorrect balance on ackermans card
I went to ackermand today. Payed 2000 rand on my account and balance increases but available balance still shows zero and installments show zero. Spoke to an agent and my card got blocked. I received an email address which is [protected]@tenacityinc.co.za to unblock my account but message said message blocked my documents did not go through to the email address
I'm complaining about the treatment u give to me I've paid my installment for my account but still I received intimidating message. My
My ID no [protected] and my surname vedala fikile Lazarus
My address 1245Mkhwanazi street
Power mafatsane Evaton North
I really don't understand why u said u reported me to all the bureau cause iPad I've a proof my receipt is here.ackerman
2056sebokeng Palm springs
Shop no 33car welgevonden falcon 1982 A÷payment 2056_[protected] date [protected] time10:39:12 A+card number 4091 A-pluscard stan129715
Amount R600
Card number 0301 cashier Lesego MoTLHABI
Claimed loss: Quiry
Also have the same problem my name has been reported in all the credit bureau. while my account was paid on the 27th i also have the thank you massage but yesterday i received intimidating message warning me to action my account otherwise they are taking actions further
i paid my account on the 27th January at Musgrave Centre
Ackermans - Premio tablet
I bought the tablet last week of August 2023 and was very excited until it only worked for less than 15days. It just went off just like that then I took it back to the store where they said they'll book it for repair. They did book it and then called me to give me feedback that my tablet was gonna be replaced instead of being repaired but I was concerned...
Read full review of AckermansPremio Tablet 7
I bought the premio tablet at Makhado crossing Ackermans for my child,it fell & the screen got damaged,I tried returning it back to shop,they couldnt help,I tried everywhere where fix phones they cant because they dont have the screen replacement,I cant find it anywhere,why Ackermans would sell products that doesnt have fittings,I really do not know what to do with it right now,Im very much disappointed by Ackermans would like them to do something about it
Desired outcome: I would like a refund or get it fix,or anything for the value of My R1000
Services
I'm being over charged at Ackerman's I don't why and for what the last time I took things at Ackerman's was the day I opened the account with them I then paid it fully but now I keep receiving messages from them that I must pay a certain amount and I didn't take anything since I paid it so what exactly is it that I'm paying this is really annoying coz my name will be in bad records which is something I was avoiding hence I paid it so please help and explain why this occurs if I knew that this is how they operate I shouldn't have opened it at all other credit providers when you don't owe them your balance won't increase if there's nothing you buying and Ackerman won't let me take things so I pay for what I don't know they ripping me off
Claimed loss: Loss 1000
Desired outcome: I want them to stop increasing my credit whereas I'm not using the credit and close the account I no longer NEED it I'm ok with Ackermans South Africa
Customer service
Hi, i recently lay-byed a few items from Ackermans Douglas branch and when i went to return one of the items which was on sale, they said that i could only get something to the value of R50 because the item was further marked down from R179.95 to R50 and because i didn't have the invoice stating the prices of the items, they couldn't give me the same amounts worth of items... i do have the receipt that they gave my husband when he collected my laybye (they did not hive him the other receipt with the prices on) and they probably can see on the system when i made the laybye and how much was paid. The price tag is also still on the item. I am very disappointed, it's daylight robbery. How can i lose R130 worth of money? #angry
Desired outcome: I dont want my money back, i just need an item to the same value as paid for on the laybye!
Ackermans - Customer service and barbie flip flops
On the 28th of October 2023 I had purchased a couple of items at the Kenilworth centre store including Barbie flip flops. Within 2 hours of the purchase my 5 years old daughter tried the flops on and Within less than 15 minutes of wearing them she rushed into my room crying as the flip flops had scared a cut under her foot. She is unable to walk on the one...
Read full review of AckermansLay-bye
I made a lay-bye on the 26/09/2023 at Ackermans Mokopane store 881 , 61 Voortrekker Street around 16;00 contract number: [protected] to my disappointment on 17/10/2023 i went to paid up and collect my la-bye I was told it's not there after they made me wait for almost two hours. how is that possible ? the staff were so ignorant and did not show any remorse towards their attitude and the items I lay-bye are no longer in stock. good customer service and client satisfaction is not their priority , I had a terrible experience at the store.
Desired outcome: I would like the store to compensate me with the goods I lay-bye because I wasn't fairly treated and i lost trust in my favorite store which dressed me since I was a toddler to date.
Ackermans - New layby and staff customer service
Good day Yesterday I visited one of your stores Dunn's in olievenhout plaza to purchase and make a laybye. First thing there was a Chino for men I wanted to buy n some tees n when I got to the tills a guy named Bafana started ringing my items without greeting me,then I told him that the Chino price tag is less R279 then what he rung on the system,he just...
Read full review of AckermansPremio cell phones
Don't buy a Premio phone what ever the guys are saying is my experience aswell, they should recall this phones, but they won't, took our money and there is nothing we can do about it, so guys don't buy it, do not even think yours is going to be different, they taking money from people who can only afford this price and give them nothing in return, I spent my Saturday standing in front of the phone cabinet to tell people not to buy it
Desired outcome: Atleast give back half our money, if we make a mistake of buying this [censored] not knowing
Incorrect age hanger on clothes
I went to ackermans mams mall to shop for character clothes for my daughter's birthday and i just picked clothes according to the age on the hanger and sunday morning preparing to go to church, the trouser was not 4-5yrs as on the hanger, it was 3-4yrs, then i couldn't dress my daughter, since the age is incorrect. Then today i went to the same ackermans to do and exchange, i found the same problem and this time i saw it at the till, then the tiller just said: "dont consider the hanger, just check on the clothes". My question is, what is the use of hangers if they dont match ages on clothes? Infact those hangers just create chaos and a waste of time. Maybe the shop should remove hangers completely.
Desired outcome: I had to drive back to the shop, i would like to be compensated for my diesel and apology for the mistake and in the future try to make it easy for the client. I think ackermans mams mall bentchmark with colonnade, colonnade is the best.
Ackermans - Online order
Good day this complaint is far over due... about 2months ago I had ordered a whole lot of items some items being for my new born baby which unfortunately hasn't even reached my door as yet I was sent a tracking number to track my order the parcel traveled place to place but still I have no idea where it is now there was no email sent to me for the delay...
Read full review of AckermansManager
I went to visit Ackermans in Woodmead today the item I purchased was incorrectly priced so I took the price on the product to be the price. When I got to the cashier it scanned more. I politely asked to see the manager the cashier went the manager refused to come and the cashier said unfortunately we can't give it to you for that price. So I asked the cashier please call the manager I want to talk to her in person she came out with the rudest attitude just give it to the customer we won't go bankrupt without even talking to me such rudeness your manager needs to go and have an etiquette training on how to deal with people in a proper manner. The staff on the other hand very nice.
Ackermans In-depth Review
Overview: Ackermans is a well-established retail company that specializes in affordable clothing and home products. With a history spanning several decades, Ackermans has become a trusted brand in the industry.
Product Range: Ackermans offers a wide range of products, including clothing for men, women, and children, as well as home essentials. The quality of their products is generally good, considering the affordable prices. They also offer a variety of styles and sizes to cater to different customer preferences.
Customer Service: The customer service representatives at Ackermans are known for their responsiveness and helpfulness. It is easy to contact them through various channels, including phone, email, and social media. Their return and exchange policies are fair and straightforward, making it convenient for customers to resolve any issues.
Online Shopping Experience: Ackermans' website is user-friendly, with a simple and intuitive interface. The navigation and search functionality make it easy to find desired products. The website provides detailed product information and high-quality images, allowing customers to make informed purchasing decisions. The checkout process is smooth, and there are multiple payment options available.
In-Store Experience: Ackermans stores are well-organized and have a clear layout, making it easy for customers to navigate and find what they need. The merchandise is presented neatly and is kept clean. Staff members are readily available to assist customers, ensuring a pleasant shopping experience. The checkout process is efficient, minimizing waiting times.
Promotions and Discounts: Ackermans offers frequent promotions that are attractive to customers. They also have a loyalty program that rewards customers for their continued support. The discount policies are transparent and clearly communicated, ensuring customers understand the benefits they can enjoy.
Shipping and Delivery: Ackermans provides speedy and reliable shipping services. The packaging quality is good, ensuring that products are protected during transit. Customers can easily track their orders and receive timely communication regarding the delivery process.
Community Involvement: Ackermans actively participates in local communities and charitable initiatives. They demonstrate a strong commitment to corporate social responsibility, making a positive impact on society.
Overall Satisfaction: Ackermans receives high ratings for its overall performance. When compared to competitors in the industry, Ackermans stands out for its affordability and wide product range. Personal recommendations include expanding their online presence and offering more sustainable options.
User Reviews: Customers have generally positive experiences with Ackermans. They appreciate the affordability and variety of products. Some users have mentioned that the sizing can be inconsistent at times. Overall, Ackermans is praised for its value for money and excellent customer service.
Most discussed Ackermans complaints
They are quick to list you but do not delistRecent comments about Ackermans company
I'm complaining about the treatment u give to me I've paid my installment for my account but still I received intimidating message. MyYour Voice Matters: Our Commitment to Genuine Reviews
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