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ABX Express Customer Service Phone, Email, Contacts

ABX Express
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www.abxexpress.com.my
www.abxexpress.com.my

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1.0 751 Reviews

ABX Express Complaints Summary

3 Resolved
747 Unresolved
Our verdict: Engaging with ABX Express at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ABX Express reviews & complaints 751

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Newest ABX Express reviews & complaints

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F
10:06 pm EST

ABX Express I want complain my parcel so long time... Too late still no send to me

Please faster faster faster send my parcel to me..oldy few day still no send to county me n no send to me...why so late..can faster...hardworking please...my parcel no is LZXLA0000871250...so please faster send to me...

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M
8:27 am EST

ABX Express I am complaining about delivery service

Bad experience with ABX Express which my parcel out for delivery not during office hour. If so why don't they just working at the midnight or 24 hours service. Also I didn't received any phone call from deliverer, so irresponsible and unprofessional worker and company.

I hope they change their delivery time to standard office hour or just sent the item by the next day if it near to late.

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A
3:35 am EST
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ABX Express Tracking no : 99956083102 your driver send to wrong house and lost it too

Good Morning! Sir / Madam

My package : (Tracking no : 99956083102,

My Address no : 15, Jalan PP55. Tmn Pinggirran Putra. Seri Kembangan

On last month 28/10/2020

I talking (WhatsApp) with your staff (H/p : 010 824 7478) his send me the photo, but the picture is not my house,

and in same days your driver (Alimin KJX Drive H/p:0 17-878 3298) also call me and his says delivery to

wrong address no : Jalan PP56.

I from last month until today I still waiting, is it take me long times waiting here!

and how your company settle in this type of case here!

I hope I can get good news from you!

Wish you have a nice day!

Thank you!

from : Tan Keng Hong

h/p : [protected]

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O
1:45 pm EDT

ABX Express mengular lebih

abx bintulu tutup awal.adakah mcm itu cara abx bekerja di sini.nak harap hantar rumah sudah 2 hari belum hantar.pergi jam 4 pm tetapi sudah tutup.jadual tutup jam 5.

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S
6:52 pm EST

ABX Express Customer service moist

Untuk makluman pihak pengurusan abx, terdapat keraguan dengan perkhidmatan yang dibuat oleh staf abx semporna, sabah. Ini adalah kerana saya tidak pasti adakah ini adalah sistem yang digunapakai oleh perkhidmatan abx ataupun sengaja diada-adakan oleh abx semporna...

1. Mereka menggunakan sistem nombor giliran... Tetapi nombor giliran tersebut sangat terhad... Seawal jam 8:00 pagi nombor giliran dah habis.

2. Sangat sukar untuk dihubungi melalui telepon untuk mendapatkan maklumbalas berhubung dengan barang kita... Menyebabkan kesukaran bagi kita mengetahui samada barangan dah sampai ataupn belum di semporna... Sebab kalau semak dalam sistem hanya sampai tawau sahaja.

3. Mereka lebih mengutamakan perkhidmatan rider berbayar daripada pelanggan yang datang sendiri mengambil barangan...Ini menimbulkan perasaan syak bahawa ada sesuatu yang tidak kena dalam sistem pengurusan mereka.

4. Sikap mereka yang kurang mesra dan kasar kepada pelanggan bila berurusan dan memberikan maklumbalas kepada pertanyaan yang diajukan.

Oleh itu, adalah diharapkan agar pihak pengurusan abx dapat memantau situasi ini seterusnya mengambil tindakan yang sewajarnya demi untuk menjaga nama baik dan imej perkhidmatan abx ini.

Sekian dan terima kasih.

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J
1:47 am EST

ABX Express Product haven't being delivered

My ordered product from shopee havent being delivered yet as I have been waiting for almost a month. The seller shipped the product by using abx since 14 november 2020 and like I said its been almost a month and the product is still in shipment and stuck at abx branch bki.

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K
6:11 pm EDT

ABX Express Barang lambat sampai

Bukan sskali benda ni jadi..sudah berkali - kali..tiap kali barang OUT FOR DELIVERY akan terima notification HOLD BY ABX..Courier lain tdk pulak mcm ni

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N
7:52 am EST

ABX Express I've not yet received my item

I've not yet received my item in 1 month already can I know whatt happens? Please update. I check my tracking number but still parcel out for delivery whattt happensss?

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妦陈
Seri Kembangan, MY
Dec 25, 2020 12:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

hoTracking no : [protected] Your Driver send to Wrong house and lost it too
Why no boby reply my case : Tracking no : [protected] ?
How your company settle in this type of case here !
My email : alaiadesign@hotmail.com
My phone: [protected]
i hope i can get good news from you!

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P
9:03 pm EST

ABX Express Super bad service

The delivery status that updated by the abx was so lying. They never deliver the parcel but system saying out for delivery. All day being waiting but they never show up. At the end parcel didn't deliver but system say it's successfully delivered(17 Nov). Who you deliver to? Ghost?
So many times go to abx and check for it but still no answer and no result. The attitude and service of the staff was so disappointed. After long waiting, finally received message can get my parcel (29 Nov). After that, go to abx Sandakan and being waiting for almost 3 hours but still no one entertain. What the..

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M
ManzFx
, US
Jan 28, 2021 2:38 pm EST

Delivery ettempt failed, hold by ABX?

Sepatutnya barang sy smpi hari ni tapi knpa tak smpi ke alamat rmh sy? Klu Staf kmu tak tau alamat boleh call kn.. Mcm mna Staf kmu buat kerja oh.. Jgn main² ya, sy ni anak tan sri tau, klu barang sy hilang sy saman kmu!

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妦陈
Seri Kembangan, MY
Dec 25, 2020 12:20 am EST
Verified customer This comment was posted by a verified customer. Learn more

Tracking no : [protected] Your Driver send to Wrong house and lost it too
Why no boby reply my case : Tracking no : [protected] ?
how your company settle in this type of case here !

My email : alaiadesign@hotmail.com
My phone: [protected]
i hope i can get good news from you!

S
S
saa_fira the
, US
Dec 06, 2020 5:47 pm EST

The delivery status that updated by the abx was wrong. They never deliver the parcel but system saying its successful delivered. I never recieve my parcel. i have 4 parcels that have been delivered but never recieved it?

ABX tawau
ABX Kunak?

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A
5:32 am EST

ABX Express Parcel not received but system update delivery completed

I had been waiting at home since this morning after system showed out for delivery. Keep waiting until 5:30pm still no dispatch turn up. 6pm I checked system and it showed delivery completed. Where is my parcel gone? Called the dispatch more than 20times not picking up. Messaged him never reply. What a terrible service.

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N
12:49 am EST

ABX Express Barang belum diterima.

Masih tersekat di abx kota kinabalu. Sudah hampir sebulan. Sudah email tapi tidak dapat balasan lagi.

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W
3:00 am EST

ABX Express Complaint of not professional and inefficiency

What the hell, I supposed to receive two parcels and u, abx just give me one parcel. This particular parcel is damaged any inside everything is wet! N the other parcel ur kk representatives answer my call said: one said still in subang. One said in kk operation centre. One said at delivery van. Where the [censored] my parcel is? Subang said in kk office. I just need an answer and wat answer u give me and u do not even apologize to me!

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S
9:23 pm EST

ABX Express My item has not been updated

My items with tracking number LZXLA0000767323 and LZXLA0000779084 has not been updated since 24 November. The last location is at Kota Kinabalu. Please update it as soon as possible. It says 'preparation for delivery' and 'handed over' yet it has not update the tracking number for me to track it. And another item with tracking number SHX16986010CMY has been delivered to wrong person. Which it was supposed to delivered to Sri Aman but instead it was delivered to somebody at Kuching. This is very dissapointing! Please check it again to who they delivered the item. Please upgrade your service ABX. Thank you.

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M
8:32 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ABX Express - Aduan berkenaan perkhidmatan kaunter abx semporna

Untuk makluman pihak pengurusan abx, terdapat keraguan dengan perkhidmatan yang dibuat oleh staf abx semporna, sabah. Ini adalah kerana saya tidak pasti adakah ini adalah sistem yang digunapakai oleh perkhidmatan abx ataupun sengaja diada-adakan oleh abx semporna... 1. Mereka menggunakan sistem nombor giliran... Tetapi nombor giliran tersebut sangat...

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A
10:26 am EST

ABX Express My parcel stuck since 20/11/2020

No movement of my parcel ref No SHX39109295CMY since 20/11/2020. Can you please update me about that ASAP?

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J
7:55 am EST

ABX Express Barang lazada

Barang kiriman masih dalam penghantaran (Kota Kinabalu) sejak 9 OCTOBER.

Tracking number : LZXLA0000548530
Nama penerima : Jay Emma
Nombor telefon : [protected]
Alamat penghantaran : Era Majumas SDN BHD, Blok K, Lot 1, Tingkat 1, Bangunan SEDCO Pekan Ranau, 89308 Ranau, Sabah.

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4:57 am EST
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ABX Express My parcel stuck at subang

I didn't get any update about my parcel since 19 november. I already call the abx agent and I didn't get any solution. Please reupdated about my parcel :) it's already 1 week stuck at abx subang jaya :)

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A
9:20 am EST

ABX Express I did not get my parcel

I am complaining about my parcel. In Keningau, Sabah, you need to pick up your own parcel at the Abx center. So, I already went there few days ago to get my parcel. But, the worker simply said "we couldn't find it and they said they will deliver to my home as soon as they found it".. But it has been 5 days since my parcel has arrived Keningau, Sabah but I still haven't received it. I am very disappointed due to your services. Please check on my parcel (SHX37031148CMY) Thank you.

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anna999
Keningau, MY
Nov 25, 2020 9:29 am EST

i experienced the same thing before !

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S
1:13 am EST

ABX Express Tracking number x update

SHX76311697CMY
NO TRACKING X UPDATE.
Parcel contain - 2set wind chime.
Bought from shopee
Parcel Reach abx kk branch from china 17/11/2020.

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A
12:51 pm EST

ABX Express Parcel

This is the worst courier that i've encountered for my order. Two item still in pending status for delivery and no action been taken from them ' ABX Express '. After made a few email, call, and also made a complaint through Shopee. None of this works for them. One item which is still in waiting for domestic transit to BKI and there's no update on that. Pending 'Parcel Departed' since 19 Nov 2020. Call them and your CSR told me with a arrogant accent that I need to wait for maybe a month for this to ship due to there's no flights. Please advise it ASAP and delivered to me ASAP as I have lose my patience here. Another item, which is have been stored in your Warehouse BKI and there's no update on that since 8 Nov 2020. This is totally out of mind! Your CSR at BKI keeps repeating the same word that they will send it! But nothing happen! Please advise on this matter and delivered to me ASAP. I swear I will made a complaint to the board my parcel still not yet deliver to me by this week!

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ABX Express In-depth Review

Company Overview: ABX Express is a leading courier service provider in Malaysia, offering reliable and efficient delivery solutions to both individuals and businesses. With a strong presence in the country, ABX Express has established itself as a trusted name in the logistics industry.

Services Offered: ABX Express offers a wide range of services to cater to the diverse needs of its customers. From domestic and international delivery to express and bulk shipments, ABX Express ensures that packages are delivered promptly and securely. Additionally, they provide specialized services such as cash on delivery and reverse logistics.

Delivery Network: ABX Express boasts an extensive delivery network that spans across Malaysia and beyond. With strategically located hubs and branches, they are able to reach even the most remote areas efficiently. Their strong partnerships with international courier companies enable them to provide seamless global delivery services.

Pricing and Rates: ABX Express offers competitive pricing for their services, ensuring that customers get value for their money. They provide transparent pricing information on their website, allowing users to easily calculate the cost of their shipments. Additionally, they offer various pricing options to cater to different shipping needs and budgets.

Customer Service: ABX Express prioritizes customer satisfaction and has a dedicated customer service team that is readily available to assist with any queries or concerns. Their friendly and knowledgeable staff ensures that customers receive prompt and helpful assistance throughout the shipping process.

Tracking and Transparency: ABX Express provides a user-friendly tracking system that allows customers to easily track the progress of their shipments. With real-time updates and detailed tracking information, users can stay informed about the whereabouts of their packages. This transparency ensures peace of mind and helps to build trust with customers.

Reliability and Timeliness: ABX Express is known for its reliable and timely delivery services. They have a strong track record of delivering packages on time, ensuring that customers can rely on them for their shipping needs. Their efficient processes and dedicated staff contribute to their reputation for punctuality.

Packaging and Handling: ABX Express takes utmost care in packaging and handling shipments to ensure that they arrive in perfect condition. They provide appropriate packaging materials and guidelines to customers, ensuring that packages are well-protected during transit. Their trained staff handles packages with care, minimizing the risk of damage.

Additional Features and Benefits: ABX Express offers additional features and benefits to enhance the shipping experience. These include insurance options for valuable shipments, online booking and payment facilities, and the ability to schedule pickups at convenient times. These features add convenience and flexibility for customers.

User Experience and Website Navigation: ABX Express's website is user-friendly and easy to navigate. The layout is intuitive, allowing users to quickly find the information they need. The website provides comprehensive details about their services, pricing, and tracking options, making it convenient for users to manage their shipments online.

Overall Rating and Conclusion: ABX Express is a reliable and efficient courier service provider that offers a wide range of services to meet the diverse needs of customers. With their extensive delivery network, competitive pricing, and excellent customer service, they have established themselves as a trusted name in the industry. Whether it's domestic or international shipping, ABX Express ensures timely and secure delivery, making them a top choice for individuals and businesses alike.

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Contact ABX Express customer service

Phone number

+60 380 843 111

Website

www.abxexpress.com.my

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