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ABX Express Customer Service Phone, Email, Contacts

ABX Express
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www.abxexpress.com.my
www.abxexpress.com.my

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1.0 751 Reviews

ABX Express Complaints Summary

3 Resolved
747 Unresolved
Our verdict: Engaging with ABX Express at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ABX Express reviews & complaints 751

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Newest ABX Express reviews & complaints

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M
7:00 am EST

ABX Express Shp39399572dmy

Asal slow sangat abx sibu nih, ko nak simpan barang lama2 buat apa, dh sampai kat abx sibu tu hantar laa mai ke kem nih woiii, slow laa, take note pasal bende nih boleh tak abx, !

Desired outcome: Jangan slow

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P
9:33 am EDT
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ABX Express Parcel (medicines) missing in transit

I was told that my parcel c2c9644132 wrongly send to subang kl. Already lodge complain 2 days ago but no response.
Suppose to be kota kinabalu to papar. Less than 40km drive. I demand for compensation!
People warn me about your service but I was not expecting this will happen. I need my medication!

Phillips
[protected]

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W
10:06 am EDT

ABX Express Barang tidak sampai tapi sudah delivered.

Kenapa barang dah delived tapi masih sampai sekarang x dapat barang? 2 hari delivery sedar2 dah delived.. Barang xde pon.. Langsung xde panggilan dari abx.. Kol custumer service hampeh.. Sibuk memanjang

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A
4:14 am EST

ABX Express Tak received parcel

Status barang dah delivered tapi barang tak sampai ! Please buat kerja leklok! Korang ingat berkat ke buat orang macam tu ? Kalau tak ikhlas kerja tak payah kerja! Barang orang beli pakai duit cas penghantaran pun kita bayar pihak courier senang senang je ambik kesempatan macam ni.

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G
7:25 am EDT

ABX Express Items are not delivered two times.

I haven't received my items yet. When I tried to track the item, I notice there are two times of delivery attempt but failed due to 'consignee not in/office closed'. Today I did call ABX semporna asking if my item is there with them or is it really at Tawau, but they assure me it's on the way to get delivered to my house in TAMAN PELANGI SEMPORNA. There was no any delivery attempt as I was at my house waiting for my parcel, but I got notified I wasnt at home so it didn't get delivered. I also noticed that it's got delivered at Tawau when it was supposed to deliver to Semporna? How can they make delivery attempt when I live at Semporna? Please settle this matter as soon as possible. I'm already tired of waiting, getting my hopes high just to get lied at and accused of not being home.

Desired outcome: Delivery re-attempt

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B
Bangkai
Semporna, US
Sep 24, 2021 10:41 am EDT
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Hi, saya pun kes mcm tuhh.. also taman pelangi Semporna.. barang kamu sudah dapat ? How you overcome this things ?

L
L
Lovell SY
, US
Sep 11, 2021 7:35 am EDT

The slowness of your logistics is the second thing. Now you don’t contact the recipient first, just hand over the package to other people. After that, there is no sign for receipt. Where is my package now? Very bad logistics service

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K
8:28 pm EDT

ABX Express Late delivery

Hello abx, my parcel were arrive at kota kinabalu f - sabah on 24 aug, but until now there has not been any progress on delivery. Please make a delivery asap! Idk why you guys wanna hold peoples parcel too long.

Order no : [protected]

Please resolve this issue quickly. Tq

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12:50 pm EDT

ABX Express Late delivery/hold on take to much time

My parcel has been arrived at operation centre since 21 august and until now doesn't move at all from there. Please send it immediately, thanks.

Desired outcome: Send it immediately.

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R
11:35 pm EDT

ABX Express Delivery Service

Took forever to deliver parcel.Went to nearest aABX branch, all the have to say is "your parcel is already been passed to our agent and will be deliver to you soon" and yet its been a week already and havent received my parcel. I request for self collect my parcel but they cant provide me the location/contact no of the so-called "agent".. i want to self collect to make the process easier but you cant event do that. What is your "so called agent" doing holding parcels for weeks.. WORST SERVICE EVER

Desired outcome: Please let us self pick up our parcel

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U
10:51 pm EDT
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ABX Express Face shield

For your information, my parcel from china to malaysia already been stop since 16/08/2021 and until now (today -
20/08/2021) didn't received yet. I hope that abx can send my parcel out asap. Thank you.

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M
12:36 pm EDT

ABX Express I dont received my item yet

The parcel that i ordered had been delivering at the shoppe system, but the problem is i dont get the parcel yet! My tracking number was shp02120726dmy.. pls checking wheres is my order.. tq

Desired outcome: I want my parcel back!!

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N
6:32 pm EDT

ABX Express Parcel haven’t delivered to me

Since 13/08/2021 until today my parcel tracking not moving.. what kind of service is this.? Since Shopee start using ABX, I'm very2 frustrated as ABX take 5-7 days process before the parcel is out for delivery, when the status is out for delivery, it will take another 3-4 days to reach me.. up to 10-12 days in total from the parcel arrive to Sabah from china the delivered to me.. worst courier ever.. Please learn from JNT, I really happy when JNT pick up my parcel as I know I will receive my parcel on same day or the next day.. WORST COURIER SERVICE EVER, ABX KOTA KINABALU

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L
10:02 am EDT
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ABX Express Delivery

My parcel had reached port on 11/8, but till now not being picked up by ABX, there is no update, called to customer service but the human agent was not helping, keep telling me they can't trace from system yet, robot agent keep repeating the menu. I am very helpless with this worse courier service ever.
They keep giving excuses on pandemic but this is nonsense, the rest of the parcel from other courier companies are speedy and reach on time, cleared custom in 1 day and deliver within 2 days. This is obviously ABX issue!

Desired outcome: Please move the parcel immedistely

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J
1:02 am EDT
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ABX Express Parcel arrived but not out for delivery more than 1 week

LZXLA0002480695
Parcel arrived already at sibu but still not out for delivery for more than one week so how. This is urgent parcel . So disappointed. Pls solve it asap!

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A
7:56 am EDT

ABX Express Did not receive my package

I ordered something from shoppe, i was out and no one was home at the time. Abx stated that they already delivered my package but it was nowhere to be found. Who did they deliver the package to as no one was home, it does not make any sense. I spend a lot of money on that package please send it back to me or I'll make an official police report as this is a serious matter and it is very unprofessional. How can you call yourself a delivery company if you cant even deliver it. I've seen a lot of other people complained about similar incidents. It is a shame as you cannot improved your service

Desired outcome: Where is my package , i need them as soon as i can as it is important

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M
2:10 am EDT

ABX Express Penghantaran barang

Semalam, 12.ogos.2021 jam 5:30 petang seorang petugas ABX express telah menelefon Saya mengenai penghantaran barang.sesampai beliau memberi barang kepada Saya beliau meminta bayaran rm 5
Ringgit dari saya.tampa bertanya banyak Saya terus membayar rm 5 ringgit kepada beliau.jadi di sini Saya ingin bertanya sejak bilakah penghantaran mengunakan ABX express Ada mengecas penghantaran? Sekian, harap maklum.

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X
11:17 am EDT

ABX Express Delivery late

My parcel haven't move/depart from Lahad Datu ABX Centre since 7 August 2021 until now. Here's my tracking number [protected]. Do something about it, thank you.

Desired outcome: Deliver it to the address centre that i have been given

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9:35 pm EDT

ABX Express I complaint about the staff ABX which is I didnt got parcel but in the system showed that the item already delivered..

Nama: Nurjalilah binti mohd yaacob
Tracking no: SHP13770621DMY
Address: 284, Jalan Batu Sinar, Taman Bandar Baru, 31900 Kampar perak
Tel No: [protected]
ABX Branch: Tapah, Perak

I want to know where it is my parcel?

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K
10:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABX Express My parcel still don't up to date and deliver.

Dear ABX, I know during this pendamic it's hard to deliver and work in time. But I havent receive my parcel and it's already over a week. I'm talking about ABX KUCHING SARAWAK CENTRE. The parcel still there. I hope I'll receive the parcel as soon as possible and hoping the best services from you guys.

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S
6:52 pm EDT

ABX Express My parcel still dont up to date. Please delivered my parcel as soon as possible

Please delivered my parcel as soon as possible cause my parcel was urgent. I domt want abx look like others service. For me i want a fast service from abx. My parcel still on subang selangor. Please updated and delivered to my address. I hope with this it csn be resolve as soon as posdible. I need my parcel urgent cause.i want to take the parcel to site

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S
1:14 am EDT

ABX Express Parcel over 1 week yet deliver

What is express service? Why we use express logistic if parcel over 1 week and yet deliver to us? Further, I make a called to call centre, and being inform that need to wait another week due to overload parcel, what a stupid reason and excuse? Not a solution but giving me an excuse, is this the service from ABX express? Further the customer Servise is so rude to answer with it.

Customer Staff name : Elly Nor fila

Is this the current attitude training from ABX express toward thier prof customer staff to service client in such way, I m so doubt of it.

I hope I m getting answer and apologies from ABX soonest.

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ABX Express In-depth Review

Company Overview: ABX Express is a leading courier service provider in Malaysia, offering reliable and efficient delivery solutions to both individuals and businesses. With a strong presence in the country, ABX Express has established itself as a trusted name in the logistics industry.

Services Offered: ABX Express offers a wide range of services to cater to the diverse needs of its customers. From domestic and international delivery to express and bulk shipments, ABX Express ensures that packages are delivered promptly and securely. Additionally, they provide specialized services such as cash on delivery and reverse logistics.

Delivery Network: ABX Express boasts an extensive delivery network that spans across Malaysia and beyond. With strategically located hubs and branches, they are able to reach even the most remote areas efficiently. Their strong partnerships with international courier companies enable them to provide seamless global delivery services.

Pricing and Rates: ABX Express offers competitive pricing for their services, ensuring that customers get value for their money. They provide transparent pricing information on their website, allowing users to easily calculate the cost of their shipments. Additionally, they offer various pricing options to cater to different shipping needs and budgets.

Customer Service: ABX Express prioritizes customer satisfaction and has a dedicated customer service team that is readily available to assist with any queries or concerns. Their friendly and knowledgeable staff ensures that customers receive prompt and helpful assistance throughout the shipping process.

Tracking and Transparency: ABX Express provides a user-friendly tracking system that allows customers to easily track the progress of their shipments. With real-time updates and detailed tracking information, users can stay informed about the whereabouts of their packages. This transparency ensures peace of mind and helps to build trust with customers.

Reliability and Timeliness: ABX Express is known for its reliable and timely delivery services. They have a strong track record of delivering packages on time, ensuring that customers can rely on them for their shipping needs. Their efficient processes and dedicated staff contribute to their reputation for punctuality.

Packaging and Handling: ABX Express takes utmost care in packaging and handling shipments to ensure that they arrive in perfect condition. They provide appropriate packaging materials and guidelines to customers, ensuring that packages are well-protected during transit. Their trained staff handles packages with care, minimizing the risk of damage.

Additional Features and Benefits: ABX Express offers additional features and benefits to enhance the shipping experience. These include insurance options for valuable shipments, online booking and payment facilities, and the ability to schedule pickups at convenient times. These features add convenience and flexibility for customers.

User Experience and Website Navigation: ABX Express's website is user-friendly and easy to navigate. The layout is intuitive, allowing users to quickly find the information they need. The website provides comprehensive details about their services, pricing, and tracking options, making it convenient for users to manage their shipments online.

Overall Rating and Conclusion: ABX Express is a reliable and efficient courier service provider that offers a wide range of services to meet the diverse needs of customers. With their extensive delivery network, competitive pricing, and excellent customer service, they have established themselves as a trusted name in the industry. Whether it's domestic or international shipping, ABX Express ensures timely and secure delivery, making them a top choice for individuals and businesses alike.

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Contact ABX Express customer service

Phone number

+60 380 843 111

Website

www.abxexpress.com.my

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