The complaint has been investigated and
resolved to the customer's satisfactionResolved ABC Financial / Retro Fitness Howell — Cancellation policy
resolved to the customer's satisfaction
In September 2011 I called retro to cancel membership. The membership was a gift to my son to use for 1 yr. He hadn't used gym in over 6 months. I called to cancel and was told i had to send a letter. Well i thought I'd stop in to cancel in person. NOPE! they were having none of that! They insisted it was in the 'agreement' that I send a letter. OK. I sent a letter and the woman behind the counter assured me she would accept the letter even if it wasn't registered because it wads in the 'agreement' that it had to be a registered letter. At this point I could see where they were going with cancellations. I send the letter and I'm still getting harassing calls from ABC Financial (who by the way has numerous complaints lodged against them for unscrupulous tactics). Today I call Retro and explain that I am still getting calls from ABC and I was told i still owed money for the month of Sept as well as Oct and Nov. I'm stunned. Retro quickly cited "it's in the agreement" BS.
They want 60 days notice to cancel. Who knows 60 days in advance that they may have to cancel membership due to any number of reasons. The manager at Retro said to me she would waive i month. BIG DEAL! Beware Retro Fitness. They are scammers
The complaint has been investigated and resolved to the customer's satisfaction.