The complaint has been investigated and
resolved to the customer's satisfactionResolved ABC Financial — cannot cancel
resolved to the customer's satisfaction
Biggest corporate run-a-round I have seen in my life. I fulfilled my anytime fitness membership and tried to cancel with abc financial, was told I had to submit "in writing" to the owner of the anytime branch. I did so. Thirty days later I am still not canceled; I call abc and they say I have to submit cancellations to them and when they receive there is thirty days. I say I did I gave it to the owner of the branch. They say that abc now handles cancellations and they have not received it! meanwhile I keep getting charged every month when I just want to quit. I call the local anytime branch and they say they have not heard about it but will cancel my membership and send me an email confirming it. I receive the email and feel better. Forty days later I get a collections call from abc, I ask to speak with a supervisor who tells me that I need to send proof of this and they will "review".
All of this just for me to stop going to the gym. There was no person of contact who knew what was going on, no way to stop charges, no way to actually speak with someone to cancel it had to be in writing. And finally they switched who I had to send cancellations to while I was trying to cancel!
This company is awful and preying on people who sign up for gyms. Why is there a need for 30-day cancellation? Why is it needed in writing? Answer: so you have to pay for at least 2 extra months of membership past when you want to quit. Pathetic.
The complaint has been investigated and resolved to the customer's satisfaction.
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