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1.6 672 Reviews

Aaron's Complaints Summary

106 Resolved
566 Unresolved
Our verdict: With Aaron's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:30 pm EDT
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Aaron's don't go there

We have a bedroom set and a couch that we are paying on...Our payments are almost all paid so we have been putting a lot towards it to pay it of quicker...I went in and paid $400 on our account...Now they say that i didn't pay and that they cant do anything about it...Well WTF that’s a lot of money out the door...and out of our pockets...someone knows where it is...All i have to say about Aarons is I’ve learned my lesson...Always just save your money and pay straight out the door! And don't go to Aarons!

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Always Verfiy
Houston, US
Aug 19, 2010 8:19 am EDT

I have to agree. Though no one has been rude to us, they definitely have predatory lending practices. We leased a bedroom set from Aarons due to an ailing relative living with us for several months as she recuperated. We were not able to get financed through a traditional store and did not have the immediate cash to purchase the furniture outright. We reasoned that we could give the set to one of our daughters afterward. Payments were to be $119.05 a month for 24 mos. That was in May, 2009. Everything seemed fine as we usually paid online until about May. We were having some hard times and did not have the full payment. I called the company and explained that I had half and could I pay that. I was told "sure no problem" we set up a date that I would pay the other half, which would be my next payday that would be in about three weeks (I get paid on the 1st and 15th and that was a five week month) . He told me that I could pay online or I could come in. Well, I chose the convenience of paying online and did so the same day. That's when we started getting the phone calls asking when we were coming in to pay as we are late. I explained to them what was told to me by the named individual and was then told that because we did not pay the full payment on-line, the system does not recognize it as a monthly payment and it becomes semi-monthly; so now we have to pay an additional $90 dollars over our monthly payment to catch up. I told him that makes no sense, explain it. He said the system just suspends it until it equals a full payment, so we had a credit of $38, but need $150 to resume to a monthly status, so in essence I would pay almost $190 to "catch" up on my lease. I replied that I respectfully disagree and will be in there to discuss. We negotiated and we settled with me paying $120 to catch up (mind you I still paid over the amount by about $50, but I did not want the drama. Got it anyway. The next month, I paid the usually $119.05 on line and a couple of weeks later, I received another phone call that I need to pay $67 as I am short from a bi-weekly payment from May. I said this is ridiculous, I am not a bi-weekly customer, and I am not paying anything else. We continued to get the calls and I just kept paying the monthly amount. Here were are in August. Now we got a call threatening to take the furniture. Now I am pi----d. I made an appointment to go in there tomorrow; armed with my lease agreement and will bring a notarized letter disputing the validity of the debt and based on the Consumer Leasing Act of 1976, I am exercising my right that they refrain all collection practices until the dispute is resolved and let them know that they just violated the truth in Lending Act because my lease says nothing about paying bi-weekly instead of monthly nor suspending payments and that they could have charge no more than $10 as a late fee, as there are no stipulations that I would be switched to bi-weekly and that they owe me money as I have overpaid by approximately $200. I do intend to sue and take it to TX Attorney General's ofc it is not resolved. I will let you know how this turns out. At any rate, always look at your written agreement as that holds more validity than any verbal agreement. I am going to get them with their own written agreement. This is predatory and just plain ridiculous!

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dogpound
Derry, US
Jul 05, 2010 8:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I totally agree with you about staying away from Aaron's I got a couple of 52 inch televisions that I was renting I paid for one of them but shortly after I had it paid the televison wouldn't work, and the other one was still being paid on. I had to have both televisons repaired for just about the same problem. I am usually a pretty patient man, and willing to work things out, so the televison that I paid for came back from the shop we got it all hooked back up and it still had the problems even after supposedly being fixed. For a whole seven I made payments on one of televisons. The one I paid for they owed me and the one I was still paying on they owed me. I had to wait seven months just for them to give me the replacements for the televisions, and I made several calls trying to find out what was taking so long. I can say Aaron's company is quite rip off, so to anybody out there I wouldn't use Aaon's I would use somewhere else. The Aaon's at 260 Mamouth Road Manchester, NH is the worst!

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Pissed Off79
, US
Mar 14, 2010 2:55 pm EDT

Being who I am and liking to purchase things up front, I had never even heard of Aaron's until I got a phone call one day while I was unemployed. They were looking for persons to enter the management training program within this company. I thought this made sense, since my last few jobs had been management. I went to the interview, where the process went very well. I was hired (I am not afraid of libel, since this is all 100% true) by Jason Mizrahi in Schenectady, NY. This gentleman sat with me and talked to me about the way things worked. I asked the following questions and was given the following answers:

1. I am a full time college student. How will this work around my schedule? His answer was "If you tell me what your schedule is, we will work around it."
This was a lie, the first schedule got posted as soon as I got hired, and he never even gave me the opportunity to tell him when my classes were going on. I asked him about it and he shrugged and said "Oh, well."

2. What does the job entail? I was told by him that it was working the floor, managing the staff, and performing sales. I quickly discovered that this was mostly a collections job. I am sorry, but I have been on one end of collections in the past when I got injured and was out of work. I would never do that to someone. Then he told me about field visits, which is where you go and harass someone on their own property to get the money from them. If he had told me that, I would have refused the job. I don't think that is right, and I would kill someone if they ever did that to me!

3. When would I get a store? Once you complete the program (18 months) you will be offered something. I find out later that you might get called, there is no guarantee. Also, if the offer is somewhere else and you are not or cannot move, you are likely to never get another opportunity. That sounds like its just a little predatory to me.

4. I see the store closes at 7 pm. What time are we out of here? (I am a morning person, I am up at 4-5 am and don't function at night.) I was told "within a reasonable time after store closing. Another lie. Most nights had you there until somewhere from 9 pm to 10 pm. Hell no!

Finally, this is what tipped things over. Mind you, this was only a week and change into the job. A woman came in and said she wanted a big screen TV. After taking all the paperwork, I sat with Jason as he did the close. He asked her for income, she said she didn't have anything. He asked again, "Are you sure? Nothing?" Her reply was that she got $667 a month for SSI for her DISABLED CHILD! This TV was not a need, and ran nearly $200 a month. He said "That will work" and approved her. I asked him about the moral implications and stated that I had an issue with this approval. I was told that if I didn't want to make money and didn't want a store then I could quit, or I would be fired.

Jason is the ### of the earth. Mother's don't let your babies be Aaron's managers!

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donald gravette
,
Sep 29, 2008 4:56 pm EDT

Aarons should have signs on their buildings saying Aarons cheat and steal. Not Aarons sales and lease ownership. The general managers are only concerned with their bonus not the customer. After being a long time customer of Aarons with several paid out contracts I had a heart attack and open heart surgery.
THIS PUT ME OUT OF WORK FOR A PERIOD OF SEVERAL MONTHS.
I have a car loan with one of the major banks so my credit was not bad Aarons was quick and easy so I would deal with them.
After being released from the hospital the Bank with a car loan of over $20000. Gave me a 120 day extension to get well enough to work then resume payments. Aarons refused and took me to court to recover the furniture. Three of the contracts with them had only 5 payments to go for ownership. They say lifetime renewal. Bull They refused and want the furniture. It’s must be some there wants my furniture so they want it back WITH ONLY 5 PAYMENTS TO GO.
Aarons is composed of thieves’ not real people. They have no feelings for people the United States Senate and house have bill that have been stalled by the rent to own industry to prevent the change of laws to protect the consumer. Everyone who reads this should write there senators and representatives and push them to think of the people they represent and get the legislation passed that was proposed to change the way rent to own companies do business.
Aarons charges you for a service plan and charges tax on this you do not pay taxes on service. This is put on all contracts without a option to refuse this. This is a form of interest they charge and cover this up as a service agreement the consumer has no rights when you do business with Aarons. I did business with the Snellville Location in Georgia. GOING TO COURT IN Georgia is a waste as the courts are there to protect Georgia companies not the citizens of the state. If there is an attorney with Balls out there look at these violations of title 15 and state USURY LAWS FOR THESE TYPES OF COMPANIES. Several states have found these contracts are sales contracts the Courts in Georgia refuse to look at the decisions of other states As Aarons is a Georgia company therefore protected. The Governors consumers’ protection group with the state attorney general will do nothing as this is again a Ga. Company therefore protected under the good o boy plan. I contacted several civil contract attorneys who declined to represent me as they did not want to ruffle the feathers of this company who did so much for the people of Ga. Well I am one of the people of Georgia. What about Me.

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Aaron's - rip off

I got a washer and drier from this company they ripped my brand new fllo and did not hook the cold water up right so the washer linked and when it did it went into my bedroom when i told them about it they said they would fix it. the manager of the spt that i was at she called them and told them that they need to fix it they never did they said with all the...

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Aaron's don't use

We purchased a living room suit and flat screen TV from Aarons. The delivered the first set (not in the time window promised) and a huge cut was across the back of the sofa. We pointed out to store. Another set was sent to us, five sets later all having the same problem we asked to go to another set. We also asked that they credit us what we had paid toward a new set. They refused to give us the full amount we had paid and said they would knock $300 off the new set. We later went back and ordered a bedroom suit, and washer and dryer. When they took the dresser out of the package the corner was crushed. They said they would order us a new one, every month when the payment was made and never a new one was ordered. The dryer ran so hot that I burned my hand. Come to find out they didn't put the proper vent to ensure the dryer would not over heat. We finally decided to just have them pick up all the items we had and just start over. I have to say when they come to pick it up I noticed the papers the guy had and at the top it stated how we always complained every month (that was because every month when we went to pay we asked if the replacement items were in and as always heard "they have been ordered") The manager using bad language at us telling us we caused him trouble. Do not use Aarrons sales and lease.

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11:01 am EDT

Aaron's rip off

I brought a laptop from them & it wouldn't update the pages it was stuck on the old pages & I took it back & Sonny said I was stuck with it& he said it was my service the managerMike hittle took it home & saw I was right I came back to the store & they asked Me to try it again So I did & it did the same thin So I took it back again & Sonney Manager told me I could get another the next day so I came back & he wasn't even there & I came back 4 days in a row & still nothing they keep giving a differrent story telling Me to come back tomorrow I've sent many emails to Aarons & they wont reply back to Me about this matter I'm paying for this laptop & I cant even use it & for the servivce allmost $200.00 a month is there anything you can do about this matter

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Aaron's bad service

Ok I wont go into a long dragged out story here's the gist..we needed a laptop so we stopped at Aarons just outside of Apopka..I had done business with them in the past and was until that day a preferred customer (they would actually call ME and ask me to rent to own from them..offering me deals if I would come in and talk with them) well, I moved and was in need of a few things, but 1st we wanted to see what kind of deal we would get on a laptop...it was never gonna happen it seems from the start, the employees acted as if they didn't want us in the store...the girl behind the counter was rude and could not answer even the easiest questions..luckily I know about Aarons policies and computers..so we chose one and I asked about a printer (I should have known better) once again we were met with "I have no idea" (insert big eyed I'm stupid stare here) then she disappears into the backroom to ask the manager for the answer..a few seconds later she informs us if we want a printer we would need to go online and order one from the website..they had about 7 printers in the store..I pointed this out to her and once again I was met with that big eyed I'm a dunce stare. A few seconds later here comes the manager he pretends to fiddle with a register and some receipts then not so casually looks over at my paperwork (which the dull eyed girl has me fill out again even though I'm in the system. I even told her about the past phone calls) he then informs me we have to go to the Apopka store "they" don't deliver in our area...I then informed him "doi we're getting a laptop (to her credit she even told him that)we are taking it with us so we wont need it delivered..his answer we don't deliver to Apopka you'll have to go to our Apopka store..my Wife grabbed the paperwork snapped "### them we'll go to RAC" then we left furious..Aarons lost alot of business with us..we are looking in the future to rent to own a washer, dryer, stove and fridge..and maybe a desktop..btw we got our laptop at Circuit City (for a little over $500) (along with our internet another $50) and have not had any problems yet..(knock on wood) matter of fact I'm using it now! Aarons can kiss my money and my rosey red *ss goodbye!

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Glen
, US
Jan 15, 2009 12:54 pm EST

I have rented 2 big screen tv's, a recliner, deep frezzer, 2 refrigerators, washer dryer, and a laptop, over the past years, i am a long term customer. I recently leased a used laptop, which wasnt in very good condition to begin with, but i took it anyway knowing that Aarons was a reputable company, and if something happened to it they would help. The hinge on the laptop broke, and they will not waranty it, and expect me to pay to have it fixed.The store manager said it had obviously been dropped, but i have several character witnesses atesting to how good care I take of my belongings, two of which were there when the laptop broke.

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dolly2010
Los Angeles, US
Apr 20, 2010 1:23 am EDT

First of all, it is per company policy that you update your order form EVERYTIME you set up a new agreement. Second of all, it is per company policy that the customer goes to the location tht services the area you live in, whether or not the item has to be delivered. Third, you should have never been at Aaron's with your ol'cheap ###. Only broke ### people get ### at Aaron's. DO NOT GO BACK! Aaron's did not loose business, yall lost! Now you have to TRY to go to other places where most likely you'll be denied because of your fukd up credit!

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xteddiegirlx
Saint Marys, US
Apr 02, 2009 4:34 pm EDT

I have purchased a laptop from my hometown Aaron's and I'am having the same problem. The hinge broke and they said it was dropped, but the hinge had broken when I had shut the lid to the computer it snapped. They are trying to tell me that I had dropped the computer and I said that it broke the way I told you. Now they expect me to pay for the repairs.. I refuse to pay for it and I have witnesses that seen what happened. They are so rude at the store. I will never buy from them again.c

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3:12 am EDT

Aaron's caused my account to be overdrawn

Aarons took my payment out of our banking account 2 times in one month... caused our account to be overdrawn. Didn't find out until out bank statement came out. They didn't bother to tell us how it happened. They offered to put the money back but they couldn't do anything about the extra money the bank charges for the overdrawn amount. On our bank statement both payments were paid for on the same day. We called them on it after we received our bank statement on july 21 2008. We still have to pay the overdraft fee plus on top of everything else we were broke until the 3rd of august. They suggested that we could apply the money to next month’s bill. They said they couldn’t refund us the money they had to put it back on the card.

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Aaron's they're refusing to fix a computer still under their lease

I rented a dell computer from Aarons in Oct 2007. I reported to them over and over their firewall and virus protection was outdated. I was not about to pay out of my pocket for software for a computer I did not own.

Two days ago my computer crashed. I called the store, they told me to call Dell. I said it is your responsibility to fix it not mine. I found the restore function and restored it and this temporarily fixed it. Then I could not get into my email. I went back to restore and the screen for restore was blank. I managed to get into email but could not send emails. Also the search, when you are looking for specific programs or software is not functioning.

I called them again, and this time they told me it was my internet provider problem. I told them no, the computer box, for the provider has all green lights with no red. This signifies all systems are working 100 percent.

I then swore at the guy, I am sixty four. LOL and hung up on him. I told him I was filing a complaint with consumer protection and his corporate office, which I have done.

This is not right. Now I have a defective computer which I do not own and I am not going to pay rental payments on a broken computer. If they take me to court, I will explain this to the judge and show him the contract.

The regional manager is supposed to call me with in 24 hours to try to resolve the issue. Has anyone else had a problem with them refusing to make a repair when a lease was still in force? This is a warranty violation under consumer protection here in Jersey.

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Aaron's do not buy from them

I leased a refrigerator from Aarons about a month ago. Brand New they said! That thing gave me problems from the first day! They send someone out to fix it and all they did was rig it to work while they ordered the parts that Burnt Out, turns out my food started going bad cause still wasn't cooling enough! They bring me a loaner and take that one back and guess what? That doesn't work either! Got up at 5am and all my food in the freeze just went bad! I if you’re planning on getting a refrigerator, don’t Buy it at Aarons!

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YouSteal
Ocala, US
Mar 02, 2011 5:28 am EST

PO'D you know you are a liar, a former employee here and for audit purposes we can not have merchandise in the store that is not in the system.

The merchandise is worth what it is worth but you signed the paperwork after it was explained in detail. Of it is innacurate challenge it with all 3 agency's. I suspect you really stole that cheap furniture.

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PO'd in Miami
, US
Mar 30, 2009 7:23 pm EDT

I called these Aholes and told them that I was moving to Florida and to pick up there furniture. They did not show up so I called them, the second day they came and got it. 3 months later they call me and ask where the furniture is! I told them I moved to FLorida, how the HELL do I know you dumb a holes picked it up. Now on my credit report it shows that I owe them 4500 buck for some garbage furniture that was probably worth 600 and that they took back! This was in the Menaul location in ABQ NM. TOTAL rip offs, take your business to someone else or just be smart and save the money. The furniture they have is absolute CRAP anyways.

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tylee
Tulsa, US
Feb 25, 2009 11:10 pm EST

i do not agree with anything that your saying because for this is a bill just like any other bill you can not go two or three months behind on the ulilities with out them getting turned off and 1. they go over the agreements with you and let you know whats going on, 2. you can get up to a months deferment, it is in the contract that you sign but you do have to at least try and pay something in good faith and 3. they are not a rent to own company they are a lease to own there is a difference...so the next time you sign on the line try to read the contract, oh and by the way if you have paid several things off then you should know how aarons conducts their business...thats just like you leasing out a house and the leasee had a medical emergancy and couldn't pay the rent what would you do... be patient with them or demand payment or tell them that they have to move because the rent can not go two months behind...

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donald gravette
,
Sep 29, 2008 4:57 pm EDT

Aarons should have signs on their buildings saying Aarons cheat and steal. Not Aarons sales and lease ownership. The general managers are only concerned with their bonus not the customer. After being a long time customer of Aarons with several paid out contracts I had a heart attack and open heart surgery.
THIS PUT ME OUT OF WORK FOR A PERIOD OF SEVERAL MONTHS.
I have a car loan with one of the major banks so my credit was not bad Aarons was quick and easy so I would deal with them.
After being released from the hospital the Bank with a car loan of over $20000. Gave me a 120 day extension to get well enough to work then resume payments. Aarons refused and took me to court to recover the furniture. Three of the contracts with them had only 5 payments to go for ownership. They say lifetime renewal. Bull They refused and want the furniture. It’s must be some there wants my furniture so they want it back WITH ONLY 5 PAYMENTS TO GO.
Aarons is composed of thieves’ not real people. They have no feelings for people the United States Senate and house have bill that have been stalled by the rent to own industry to prevent the change of laws to protect the consumer. Everyone who reads this should write there senators and representatives and push them to think of the people they represent and get the legislation passed that was proposed to change the way rent to own companies do business.
Aarons charges you for a service plan and charges tax on this you do not pay taxes on service. This is put on all contracts without a option to refuse this. This is a form of interest they charge and cover this up as a service agreement the consumer has no rights when you do business with Aarons. I did business with the Snellville Location in Georgia. GOING TO COURT IN Georgia is a waste as the courts are there to protect Georgia companies not the citizens of the state. If there is an attorney with Balls out there look at these violations of title 15 and state USURY LAWS FOR THESE TYPES OF COMPANIES. Several states have found these contracts are sales contracts the Courts in Georgia refuse to look at the decisions of other states As Aarons is a Georgia company therefore protected. The Governors consumers’ protection group with the state attorney general will do nothing as this is again a Ga. Company therefore protected under the good o boy plan. I contacted several civil contract attorneys who declined to represent me as they did not want to ruffle the feathers of this company who did so much for the people of Ga. Well I am one of the people of Georgia. What about Me.

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bonnie stephens
,
Sep 26, 2008 4:01 pm EDT

don't buy from Aaron's they took money uot of my bank act. with out my knowing and when i did it was to late they said i owed it well i payed ever month and payed it off they took it and i will get it back any one that has been ripped off everone needs to get there papers together and file a suit shut them down .they are bad people we are so done with them stop buying from them its all used don't buy off the floor its used tell them you want it new if you are going to spend that much money get it new. they owe me 147.87 they are the worsted place i have seen .Aarons i hope everyone wakes up and stops buying from you put you out if buissness i it will be soon.you will never get my money again never, never.,

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sjkknewman
Eagle Lake, US
Aug 12, 2008 12:49 pm EDT

I leased a dryer (paid Off) and a refridgerator.
Called them from Albuquerque to pick up refridgerator, ( we had to move, this is the aaron's in Hobbs nm) said they would go to the house and pick it up.(paid a full month on it in advance). Went to the wrong address for a month, never called me back. Then called me and told me to pay the pay off the full amount.
The ref. is still there in the house they will not pick up. Would not give me the pay off on the dryer for one month then gave me the pay off with late fee's. I have brought item's from Aarron in Albuquerque for 5 years, never been late paid everything thing off. Went to Hobbs Nm and bought from them and I was ripped off.
Never buy from the Hobbs Nm Aarons. I am hiring an attorney and taking them to court.

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8:59 am EDT
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Aaron's terrible attitude

My complaint is with the manager at the 34th street store in saint petersburg, fl.

I pay my bill on time, have paid some off. I wanted to buy some more goods from aaron’s again. I was denied by the store manager. His instructions are no further purchases on my account. An account that has never been late. They make a lot of money off of me. It has taught me a lot about their value of customer service.

I found a lawyer who will file on my behalf a class action suite. He will do it on a percentage of what we get for the damages mentally caused to me in front of my children.

I made them a promise to buy a laptop and could not keep my word.

Never the less I still owe aaron’s money and will pay my account on time.

My attorney says I have every right to express myself when i’m in the store paying on my account. It’s my right to free speech to express myself in front of others. The manager has slandered my name. It’s my turn to tell him what I think.

The manager works for a company that deals with people that have less than perfect credit. Aaron’s is willing to take that risk. That’s the business they are in. I hope they hire managers and staff that must understand that. If store management feels they are above aaron's customers maybe they should find themselves another job. Nobody wants to feel second class. Even aaron’s customer that pays on time.

I will let the store manager know that every time I pay on my account.

I wonder how he is going to feel when I express myself in front of other arron's customer about how he has handled my account.

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9:42 am EDT

Aaron's rude sales manager

A rental contract for a used 70 inch JVC TV I was purchasing. Payment is due the first of every month. I live on a disability check and sometimes, its hard to find transportation on the exact date. On july 1st, 2008. I had a phone call in the morning from Aarons saying I need to make my payment. I explained the situation with sleep still upon me. It was unacceptable to them. I talked to the general manager her name is Lisa. She was rude and obnoxious. I have dealt with a lot of managements, but she is the worst, She is making a bad name for the franchise and something need to be done about this situation. I feel she has a problem dealing with the public and needs to find employment elsewhere.

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djaj
Humble, US
Mar 16, 2010 5:33 pm EDT

I can agree with you on that. I purchased a 65 inch from them almost two years ago and only have 1 1/2 payments left. My tv had to go to repair and they gave me a loaner tv which was a 60 inch. it is going on two months now and I still have not had my television, I was told that my television could not be repaired and that they were looking for me a replacement. The good part is according to them is that I would have a newer model television. A newer tv to them is a used tv from another customer and they still want you to pay your bill. How does that sound me paying for a 65 inch and watching a 60 inch. I asked for some type of compensation I was told I am getting a new tv. Well first of the the tv should not have broken and I have not had it for two years. Talking about poor customer service. Called the customer service line - they couldn't even give you the number to the corporate office neither could she give me a fax number to put my compliant in writing. As always again, I will have someone to contact you the next day.
Never again,

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1:25 pm EDT

Aaron's terrible experience

Well for christmas my boyfriend bought me a diamond wedding set, he thought until one of the pronges came loose and then when i took the ring to get it repaired the jeweler told me that this ring is FAKE it is only white gold plated and that only one diamond is real the others are cubic zirconia and that the others are just accents. We also found out that the ring is only worth 300-400 dollars at the most and they are wanting us to pay 150 month for 12 months that is just plain CRAZY! THEY MUST THINK THAT I AM CRAZY well we will see what they intend to do about this situation and then add more to this story then! DO NOT BUY ANYTHING FROM THESE CRAZY PEOPLE!

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michael
Pulaski, US
Jun 05, 2009 9:56 am EDT

i.ve had a ps3 for a moth and 15 days and i havent been able o play it at all i, ve told the pepole in the pulaski va store and they said if made another pament they would fix it parts are missing and on op of that i wanted a xbox and they brought me a ps3.
i think they should make it right free month where i coudnt play it i would like to get a xbox 360 for a month which i think they owe me.
if not ill take other actions but i think we can solve this

help plz michael branch

get back to me as soon as posople

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JIM
Johnson City, US
May 13, 2009 4:40 pm EDT

Well obviously someone, whether it be you or your boyfriend, is crazy for agreeing to purchase a ring without knowing the authenticity of it.

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10:20 am EDT

Aaron's harassment

First time dealing with company and have had nothing but harassing phone calls, home visits, office calls, etc. They use a "bully" affect when dealing with their clients. Not only that but they have been avoiding, after SIX requests, to give me a running balance of account. Only after threat of an attorney today did they supply the statement and after reviewing it - totals found are incorrect. Example - they are showing that when a payment was made (your balance should be reduced) - they are showing that the balance increased. In other words it seems they are "ripping" me off. This company is corrupt - as I have seen from other sites indicating so in many states. Something should be done or other individuals that are unable to afford big ticket items are going to be sucked into this black hole they benefit from. An investigation should be done and regulations should be applied!

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Jamal hall
, US
Aug 13, 2013 5:45 am EDT

They suppose to show up say. 12 to 7 pm but never show up till Monday. Guess what? They show up and left and not even stop and go in the building, not text me before they are here. I decided to pick it up soon, and the delivery are suck!

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Karen Babb
,
Jul 07, 2008 8:03 pm EDT

I had my refrigerator to go out.Called at 9:30A.M. the guy who answered said he would get someone to come out, never showed up.Called back around 3P.M. Man said someone would be out within the hour.8:45P.M Donald finally got here with a replacement.He is new to Milledgeville.I had to guide him to my home over the phone.But because they waited so late I lost majority of my food for the 4th of July meal. Plus milk, sandwich meat, etc.We are wanting to let you know hopefully this won't happen again to us or no one else.Thanks, Karen & Kenny Babb

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9:58 am EDT

Aaron's trouble with product

Well i bought this tv and paid it off about four months ago and now the tv is acting up and they said they were going to have a person come and check it out to see what is wrong with it and still no one has came over to fix it i have been doing business with them for almost five years and i am very dissatisfied with then. I also got two other products off them but now i am thinking about sending them back if i don't get any satisfaction.

Sincerly,
Jesus vasquez.

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3:18 pm EDT

Aaron's rca projection tv

I purchased a RCA 56" Rear projection TV from Arron's Sales and Lease Ownership.
Last Friday, less than 6 months after it was paid off, it quit working.
Today I called my local TV repair shop about repair cost and was informed that parts are not available and that they would have to remove the chassis and send it to the factory for repair.
Cost $700 or more!
My main complaint against Aaron's is they deal in junk and sell it to people for hundreds of dollars more than it's worth.
They take advantage of people that don't have the cash or good credit to buy these items outright.
My advise is stay away from Aaron's Sales and DON'T BUY an RCA TV!

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Pissed Off79
, US
Mar 14, 2010 2:54 pm EDT

Being who I am and liking to purchase things up front, I had never even heard of Aaron's until I got a phone call one day while I was unemployed. They were looking for persons to enter the management training program within this company. I thought this made sense, since my last few jobs had been management. I went to the interview, where the process went very well. I was hired (I am not afraid of libel, since this is all 100% true) by Jason Mizrahi in Schenectady, NY. This gentleman sat with me and talked to me about the way things worked. I asked the following questions and was given the following answers:

1. I am a full time college student. How will this work around my schedule? His answer was "If you tell me what your schedule is, we will work around it."
This was a lie, the first schedule got posted as soon as I got hired, and he never even gave me the opportunity to tell him when my classes were going on. I asked him about it and he shrugged and said "Oh, well."

2. What does the job entail? I was told by him that it was working the floor, managing the staff, and performing sales. I quickly discovered that this was mostly a collections job. I am sorry, but I have been on one end of collections in the past when I got injured and was out of work. I would never do that to someone. Then he told me about field visits, which is where you go and harass someone on their own property to get the money from them. If he had told me that, I would have refused the job. I don't think that is right, and I would kill someone if they ever did that to me!

3. When would I get a store? Once you complete the program (18 months) you will be offered something. I find out later that you might get called, there is no guarantee. Also, if the offer is somewhere else and you are not or cannot move, you are likely to never get another opportunity. That sounds like its just a little predatory to me.

4. I see the store closes at 7 pm. What time are we out of here? (I am a morning person, I am up at 4-5 am and don't function at night.) I was told "within a reasonable time after store closing. Another lie. Most nights had you there until somewhere from 9 pm to 10 pm. Hell no!

Finally, this is what tipped things over. Mind you, this was only a week and change into the job. A woman came in and said she wanted a big screen TV. After taking all the paperwork, I sat with Jason as he did the close. He asked her for income, she said she didn't have anything. He asked again, "Are you sure? Nothing?" Her reply was that she got $667 a month for SSI for her DISABLED CHILD! This TV was not a need, and ran nearly $200 a month. He said "That will work" and approved her. I asked him about the moral implications and stated that I had an issue with this approval. I was told that if I didn't want to make money and didn't want a store then I could quit, or I would be fired.

Jason is the ### of the earth. Mother's don't let your babies be Aaron's managers!

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2:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aaron's no more

Lets see we have bought several things from Aarons’ when we lived in N.C. we moved to Oklahoma we find an Aarons. we rent a side by side frig... 2 months before paid off the ice machine does not work, they bring me a loaner, that ones' ice machine does not work.. Then we are renting a really nice, expensive washer and dryer. we have had them for less then a year, lets see going on 3 times to fix the washer, 2 times for the dryer, they bring me a loaner washer, this one leaks really bad.. So tomorrow morning, something I should have done a few months ago is calling them and tell them to pick up the w and d... No more Aarons.

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5:05 pm EDT

Aaron's terrible customer service!

I went in to Aaron's on 3/19th or 20th/08 to obtain a television and the one of interest was not available until the Wednesday, April 2. I returned on 3/27/08, completed an application and made an initial payment. Mind you, the employees of Aarons never verified my information nor did I sign a contract, but they took my payment. In addition, the application gave you an option to select payment due on the 1st or the 15th and like most people because mortgages/rent are generally due at that time, I selected the 15th. Beginning May 1, 2008, I received call from Aaron's, not sure at that point why, I figured it was a sales call to offer more product. When the calls became more frequent around 5/8-5/15/08, I began to wonder. When I received an invoice in the mail it indicated prorated payment making my bill was due on the 1st. So I called the store on 5/14/08, the manager was very rude and told me that he don't know why that option is on the application and that if i want my payments to be on the 15th then I would need to pay an additional amount. I told him why should I be penalized for something they failed to disclose. If that were the case my husband and I would have made different arrangements. The worst of all is that Aaron's took my payment prior to verifying any of my information and I never signed a contract. This is an very unprofessional organization. I am contemplating legal action against the company for failure to disclosure and improper business management.

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Klaus
,
Jun 24, 2008 10:34 am EDT

Aaron's I thought do not verify or run credit checks

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12:02 pm EDT

Aaron's jason the manager of the south sac store

Jason, the manager went over to my nieces Amy Evans house banging on the door demanding the product. Amy sent the payment off on Thursday to arrive at any given moment. Amy was not there for she was at the hospital. She had several children there ages 15 and 14 with one of there friends which he made fearful. He threated them that he would call the police if they didn't open the door. I called the store to let them know of this harrassment and spoke to Stephanie and Devin who both called him and asked him to remove himself from the premisis. I'm not sure if he refused but he didn't leave. He then began blurting out another family members information about how "she" Aquininetta, hadn't yet paid her bill. That is against the law. This is not the first complaint that I have put in about jason and i plan on pursuing a harrassment lawsuit if this matter is not resolved as soon as possible. I feel having family members that have dealt with Jason, that he is unprofessional, rude, intrusive and should no longer be employeed. My wishes are that he issue a letter of apology to both Amy Evans and her children for scaring them and harrassing them, Aquinitta Edwards for disclosing her financial obligation to the neighbors in the area and a resignation or job termination. If these requests are fullfilled, i will not pursue a lawsuit, if not, I will see them in court. Thank you for your time and consideration.

Sincerely,

Mrs. Williams

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Balrog
Arlington, US
Nov 19, 2009 8:45 am EST

When you threaten and posture in a threatening way, that is against the law as well, read your local and state as well as Federal laws. He also violated the Fair Collections Practices as well in so many ways I lost count.
Doing his job is one thing, and I dont refute the fact that she owed the money. But what he did violated the privacy laws of ANY state! He is lucky the police didnt come out and pick him up. Regardless of money owed, there is nowhere in that contract where it states they can harass and threaten, that is against the law as well.
I have dealt with AARONS before and you have good eggs and bad, this guy doesnt need to be in that line of work. He is nothing but a coward and bully to threaten kids?!?!
He would have had the police called on him by me, if I was in that neighborhood, believe me.

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Little Fuel
Rossville, US
Oct 05, 2009 1:29 pm EDT

When you are late, you have broken the law--read their application and rental purchase agreement closer before spouting off at the mouth. Late accounts violate the agreement and in some states, is a criminal offense. The item(s) in question belong to Aaron's in this case, until they are PAID OFF as per the terms of the LEGALLY-binding CONTRACT. If you don not agree with how they do business, WHY are MULTIPLE family members STILL maintaining a business relationship with this store/company? Is it just so you can slander and libel a someone who is trying to do his JOB? Maybe he is arrogant and rude and pushy, but I bet if you all paid on time, you would NEVER hear from him, and I also postulate that his overall temperment with you would sway greatly more positive.

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11:03 pm EDT

Aaron's bad, bad service/violent employee

My sister went into the Aarons in Rapid City SD to check out any cash and carry sofas they may have. They had a previously rented couch for $200, which my sister purchased. She then went home and proceded to give away her livingroom furniture in anticipation of her new one being delivered. 4 days later she was still waiting..(great service..no call, no show) she contacted Aarons and was told the sofa she had purchased had bed bugs! (Why was it out for sale infested?) She was asked to come in and discuss this with them. She advised them she had already disposed of her older furniture. When she went in, they refused to give her any compensation for their error, and forced her into a rental agreement on a sectional for $124 monthly payments..telling her they would credit what she had already paid.
She called Aarons to advise them she would be in April 4 to make her payment, (3 days after due, due to work hours) they called at least 7 times in those three days.
When we went in to make her $124 payment, she was told her payment was $151 and would be each month, that she had $9 credit rather than what she should have remaining from the original $200 ...the man was extremely rude and spoke to her as if she had the comprehension of a knat. My sister was understandably upset..he would not explain where her original $200 went, nor would he say anything about the higher payment except "taxes". My sister became quite agitated and stated "Come and get your F*&^*& couch. Now I know she shouldn't have used profanity, but when someone is that upset, it happens. This man came unglued and started screaming "Get out of my store!" at the top of his lungs. My sister started out the door and I made a move to follow her. I turned around halfway out and was about to suggest to this gentleman this is not a proper way to handle a customer dispute, when he came up behind me and started pushing on my shoulder to leave. I told him to get his hands off me, as I had done nothing wrong. He stated he was merely escorting me out the door as he continued to push on my shoulder. I advised him again not to touch and reminded him he had no right to touch anyone. He then continued to scream "Get out of my store or I will call the police" I told him not to bother, I would do it for him. Now I did call the police, but due to an extremely inadequate 911 operator, I wound up hanging up and will file a police report in person at the police station. I will file this just prior to my visit with an attorney. Aarons has so many complaints, it's surprising they are still in business. Reading their contract agreements is an exercise in futility. There are so many hidden charges and the intrest rate is around 400% if you make minimum payments. They really need to regulated like these check cashing places. The biggest crime here is pushing my sister into an agreement she did not want after they sold her something that should not have been sold. Shame on them.

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AARONS EMPLOYEE
ISABELL, US
Mar 24, 2010 12:58 am EDT

AS AN EMPLOYEE OF AARONS SALES AND LEASE THIS IS JUST POOR MANAGEMENT AT ITS BEST. AARONS IS DOING EVERYTHING POSSIBLE TO GET THESE INDIVIDUALS WEEDED OUT. AARONS IS A DOWN HOME FAMILY RUN COMPANY AND THE OWNER MR. CHARLIE LOUDERMILK WOULD NOT ACCEPT THIS BEHAVIOR FROM ANY EMPLOYEE. IN CLOSING I WILL STATE THAT AARONS IS A FRANCHISE COMPANY WITH OVER 1500 STORES. TO KEEP UP WITH EVERY SINGLE EMPLOYEE IS VIRTUALLY IMPOSSIBLE. THEY WILL BE WEEDED OUT THOUGH. BUT REGARDING THE CONTRACT? WELL HAVE YOU EVER PURCHASED AN AUTOMOBILE? IF SO, THEN YOU HADE MUCH MORE PAPERWORK. AFTER ALL AARONS IS A LEASE TO OWN BUSINESS. ANYTIME YOU HAVE A NATIONWIDE COMPANY, STORES HAVE TO COVER THEIR A$$ES. OTHERWISE, INDIVIDUALS SUCH AS YOURSELF WOULD HAVE SEWED OVER THE LEAST LITTLE PROBLEM.

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tyler durden
, US
Mar 20, 2009 10:44 pm EDT

It's a profitable business model, but I'll tell you the truth is that the culture is to; drive employees to the ground via understaffing, industrial age management style (upper included, it always comes top down) and the idea of turning and burning managers through ridiculous levels of hours worked and the inability to delegate tasks.

The customer experience is one of lack of follow-up, broken promises and lies about delivery times or product stock and used furniture as Aaron's primary focus. Yeah, they clean the stuff though? Ahh no.

Totally a buy here pay here level of service.

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6:25 pm EDT

Aaron's unauthorized payment!

I rent a sofa, loveseat, tables and lamps from Aarons sales and lease. I admit my payment is late but i always make arrangements for payment within reasonable amount of time. a few months ago I was asked to come into the store and have a copy of my credit card on file for when I called the store i could authorize payments without having to go into the store. I asked specifically... you will not charge my card unless I call to authorize a payment right. I was assured no payments would be processed unless I called in first. Well it just so happens I checked my bank account today and they ran a payment thru that overdrew my checking account. I admit again the payment is late but they had no right to do what they did. Knowing the character of the people that work in that store how do I know they won't now use my card for personal use also! someone please tell me how i should handle this situation?

I feel violated!

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Klaus
,
Jun 24, 2008 10:31 am EDT

Call the bank and tell them you did not authorize the charge, Bank of America I know will give you that credit back, pending their investigation of it. In the mean time. Tell the bank you want to cancell that card, and they will issue you a new card. Do not give Aaron's the new card info until you make that payment over the phone. Then they can only charge when you call. If they keep your card info and charge it with out you calling then you and legal standing.

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11:44 am EST

Aaron's received used furniture for new furniture!

Aarons have tried to rob me blind and given me rude customer service. I went into a contract with Aaron's on new merchandise and ended up receiving used furniture. Also on the day of delivery, the used furniture was damaged. I had to go back and forth with staff, convincing them that the furniture was not brand new. Finally the actually new sofa and loveseat arrived, but unfortunately the loveseat was damaged. Aarons was notified immediately and the best option from Aaron at that time was to leave the original used love seat, which did not sit with me well. The sales people were very rude as well as the general manager. He had even threaten to come get the merchandise and return my money, in a horrible tone. Being fully aware of the fact that his store screwed up. I eventually went over his head and complained to the regional manager. The regional manager was no help and he turned around and did what the gm had plans of doing. In which was unconvincing me the customer. He never addressed or apologize for the mistreatment I received from store #287. I would never purchase from Aarons again. They are the worst and they treat their customer like garbage.

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tatrotter
Dickson, US
Oct 29, 2009 1:26 pm EDT

I have been a customer of Aaron Sales and Lease for about three years. How stupid can I be, they are the worst employees out there. They harass you even if you are one day late, but it doesnt matter to them if you are waiting for your tv to get fixed after three months with a smaller version of the one you have. They stand in the rain, waiting for you to come home, harrass you at work, and all I owe now is one payment left on my tv after paying two years on it. And they will not listen to why you are two days late, they want the merchandise back so they can start all over with the harrassment of another customer. I do advise people just go to the other rental places, not this one in Dickson, Tn. Cause you will have to speak with a very dishonest, rude, nasty man named Dave. If they try to harrass me again, they will get a shotgun shoved down their throat, they better not even think to come on my property.

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joeshmoe92274
, US
Aug 13, 2010 2:52 pm EDT

According to the Aaron’s company values #1, 2, & 3 which states: A reputation for quality, integrity, and responsibility, Treating our customers as we would want to be treated, & Development of an outstanding leadership team, is not being met by your store (C0015) 6708-B N. 56TH St Tampa FL 33610. All of your employees, (with emphasis the females) in that store should be drug tested. Marijuana and other illegal substances are being used. What’s troubling and causes great sadness is that even the manager of that store is aware of the illegal drug usage by those employees and has not done anything about it. It wouldn’t be surprising to me if he is partaking in the usage of illegal substances.

I would hope that the corporate office will take action in fulfilling your oath and values. The reputation and integrity of your organization can be shaken if nothing is done. I can guarantee you once the drug testing is done you will have a few less employees in store C0015.

Respectfully,

Concern Consumer

Valerie
Valerie
, US
Oct 02, 2008 8:49 am EDT

I've dealt with Aaron's for a short time when I first went there they were very nice so I referred family members to them only to have a new lady take over managing the store and becoming a complete *** My family members returned the items and will not do business with them again. Know I've dealt with this lady and I feel the same way if I hadn't paid so much of my money for this item They could come take it and shove up there *** when this is paid off I WILL NEVER DO BUSINESS WITH THEM AGAIN!

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Adik
, US
Sep 22, 2010 9:09 am EDT

The abingdon based aarons is the rudest people i have ever dealt with i dealt with 2 diff.people the lady handed me a 50.00 gift cert.and said i could redeem it on my first payment...i went in to pay my pmt.they didnt know what i was talking about, they said i had to rent another item to redeem my cert.they could not explain this one to me.the mgr.got very rude and practically threw my receipt at me after doing a little computer work to take the cert.amt.off by saying it was friend referrels.this is not the first time i have been treated like this by them...i know shame on me for going there, but that was the only place i found what i was looking for.their nice as you walk in, but after the contract, , , , beware

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russell19702009
Westmoreland, US
Dec 18, 2009 8:59 pm EST

hi my name is russellmckinney i was renting at arrons untile 10/01/09 i paid off a 42 lcd hdtv flat panel i had 60 days after that will my tv was messing up the speaker went out they pick it up on nov 16.2009 to have it fix i did not get it back untile 12-18-09 and its not fix at all i wont something done about it they give me a loaner but still they did not fix my tv at all when i call her they say my warranty ran out but they had it for a month to fix my specker and they didnt. thank you for your time

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Christy Huebner
Lugoff, US
Feb 16, 2009 1:44 pm EST

On Monday 02/09/09, I set up a rental agreement w/Aaron's Sales & Leasng in Camden, SC. This was that they were to bring me a Queen size bed. When delivered it was a full size. My husband called on Saturday 02/14/09 and told them of this situation. They kept telling him that the lady was out of the office and would call back. When they did not return his call he called back there. The manger (Marcus)answered and was very rude, telling my husband to stop calling his d___ store. I think this is very un-professional and very poor business. I was so upset that I was ready to tell them to come get everything else that I was renting to own. The two young women that were there (Shannon & Brittnay) were very nice and tried hard to make things right.

Valerie
Valerie
, US
Jul 23, 2008 12:16 pm EDT

Ceregy has put information on our credit history that is not true. they said that we have a bounced check with Aaron’s rental, we are still paying Aarons rental for our computer, we never paid with a check who are these people, I will not stop I will call them day and night I am writing my congressman or woman I am writing every body I am tired of people like them missing up my credit report. I will contact a lawyer on this because I know I am not the only one. Enough is enough they messed with the wrong woman.

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megan mitchell
Williamsport, US
Sep 23, 2011 5:20 pm EDT

back in July of 2009 my daughter gaves birth to twins .. we went to aarons to get a washer and dryer set of the deluxe model and bigger..we had dealt with them with a tv and was very satisfied with them at that time however dealing with them with the washer and dryer has not been a good experience. for 13 months we made payments of 178.00 which is 2314.00 and we only did an 18 mth lease with them, which left us a balance of 890 dollars.we had to move out of our house we were in and they were kind enough to rewrite our contract for a lil less then the 178.00. my husband got laid off and we continued to make payments even though some were less then they were suppose to be..they are still saying we owe over 1000.00 dollars on this and if we pay another 1000.00 we will have pd.almost 4000.00 for this set..i could go to a store and buy them for 1900. 00...the management and staff have benn very ignorant and demanding and showing up on my door step and making threats also..we also have had problems with them taking money from our account and over drafting us..and not be willing to give it back to us ..thiis was done with no authorization from myself or my husband..please do something about this matter..its getting out of hand

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Latoya Wilson
Live Oak, US
Oct 08, 2010 2:11 pm EDT

On October 7th 2010, I was sitting at home at my boyfriend residents his children and myself, and my pastor, there was a knock at the door, it wa Aaron"s the time was about, 6:20 pm, I answered the door and told them that Mr. Hampton was not at home, the sales representor proceeded to call the office I'm assuming, and told them that I can't return merchandise with Mr. Hampton consent, and I told him have agood day and closed my door, shortly after about 10 minutes another knock was at the door, agin I answered, and it was Aaron"s store manager I think his name was Adam, not sure, but before all this keep in mind he was already on the phone saying he knows Mr. hampton is home, because his vehicle was here, although his son has the vehicle, going to waork on this day, Mr. Hampton works out of town in which transportation is provided, but anyway, after the manager came I told him the same thing, Mr Hampton was not at home, and therefore he begin to tell me I wa a liar, keep in mind I had guess and neighbors, who was hearing all these things, and therefore he begin to telling that I was apart of some type of third party something because I want allow them to pick up merchandise, so he yells at me tell me to call Mr. Hampton, and along with he calls Ms Emma who Mr. Hampton is buying the house from, tell her all kinds of lies, then make a comment to me, we need to call our mortage company because we are behind with her too, but before this conversation, Mr. Hampton son was trying to leave out to go back to work, do you know that kept him blocked in and would move there transportation, I had to go out there and make them move and tell them its against the law to hold someome hostage, and then that's when they made the threat of I guess camping out in front of the resident until, the product wa returned, they sat in front of my house till 7:57pm, making threats saying this and that, and threw his cell phone to me to call Mr. Hampton, and I'm telling them I'm not on this contract, why harss me, and until they reah Mr. Hampton there is nothing I can do...but to make this long story short, I know by law it is wrong to handle customer in hat manner, to harass them at home, if you don't reach a person by phone or by mail, don't come to people houses, to pick up product until you have something arrange by you and that person, Mr. Hampton rather be contacted by mail, I hope we dont have this problem again, I think you need to find more professional people to put in your work place, because he is going to cost Aaron's alot.

thank you,
Latoya

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Niquita
, US
Aug 12, 2015 5:10 pm EDT

I worked at Aarons for two week. The first week was training, where they teach you words to deceive people, like telling the customer it's time to 'renew their lease', instead of 'bill' or 'gently refurbished' instead of 'used'. They take advantage of the most vulnerable in our communities. We had roaches, bed bugs and rats. I told a friend of mine that I was working at Aaron's and she told me about getting furniture there and when the delivery men came to her house, one of them kept flirting with her and getting in her personal space to the point that she called her mom and asked her to stay on the phone with her until they left. A week later, she was attacked at her apartment. We never found out who it was but it gives me chills. I had to quit. I'll NAVER step foot in another Aaron's. PLEASE women, think twice before you 'lease' from these people. Also, they expected me to go out even at night alone and collect money or merchandise. I was barked at and lunged at by pit bulls on chains.

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+1 (800) 950-7368

Website

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