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Sears Master Protection Agreement

(Complaint Comment)
Posted: Dec 22, 2017    Tom Currie
sears master protection agreement is a joke
Sears used to stand behind their appliances and behind their Protection Agreements that are supposed to cover repairs after the initial warranty period. I have several Sears appliances -- some fairly new, some rather old -- all have been under protection agreements since they were first purchased...

Samsung

(Complaint Comment)
Posted: Dec 21, 2017    MJ=
customer service
Factory Service (which is Sears in Sheep's Clothing- we all know what the future of Sear is). Three days later we had not heard from A & E to set up an appointment. We called A & E and they told us Samsung never called. When we called Samsung, they told A & E had cancelled the appointment from their end...

Kmart Stores Rutland Vermont

(Complaint)
Posted: Dec 20, 2017    Alina-TH
online order pick up and extremely bad attitude of employee
orders with Kmart or Sears. Why am I placing online orders? To pick up my items after more that 30 minutes and be treated as if I came to steal something? Totally unacceptable and disappointing...

Sears Home Remodel

(Complaint)
Posted: Dec 19, 2017    Jessica Swann-Miles
shower remodel 3 bathroom countertop and kitchen countertop
into contract with Sears(via Agent Shirell Wilder Greensboro 336-291-9926) home improvement (#22844233) to install a master shower and install granite counter tops in my kitchen and all 3 bathrooms, on Nov 1st I call and spoke to Dan Church Greensboro 336-291-9926 on the status and someone came out on Nov 3 to install the shower (no update on the countertops), After removing my old shower the installer state he cannot install because of the way the water pipe is arranged and there was no way anyone would have known until after the old shower removal...

Sears Duluth Georgia

(Complaint Comment)
Posted: Dec 19, 2017    Shaun R.
samsung refrigerator
You replied: Yes, the warranty company (sears protection agreement) has all that information on file, I also have all the receipts for original purchase and each tech visit. I'm sure there's a reason you'd rather not provide that information here. Without it, the only thing you can do is go back through the people that do have that information...

Sears Duluth Georgia

(Complaint Comment)
Posted: Dec 18, 2017    karasmer
samsung refrigerator
Yes, the warranty company (sears protection agreement) has all that information on file, I also have all the receipts for original purchase and each tech visit...

Sears Duluth Georgia

(Complaint)
Posted: Dec 18, 2017    karasmer
samsung refrigerator
Under our protection agreement our refigerator broke and has not been fixed yet, the tech has been out several times and finally says it's not repairable meanwhile the protection agreement expired. Tried getting a replacement under the lemon law being as it is deemed not repairable and bro...

Starbucks Santa Barbara California

(Complaint)
Posted: Dec 17, 2017    Thomas12/17/17
barista's attitude, decision to close store early
center set up in the Sears parking lot, so this blue haired barista's decision to close the store early cost Starbucks an absolutely huge day of revenue. But more than the money Starbucks lost by not being open on such a busy day, this barista's attitude and treatment of these very brave firefighters was disgraceful...

Kmart Stores

(Complaint)
Posted: Dec 17, 2017    Unhappy & Annoyed w/ Kmart
online order 860291240
Kmart/Sears sucks and absolutely should be out of business if this is the way they do business...

Sears Brands Youngstown Ohio

(Complaint)
Posted: Dec 17, 2017    margie torres
kenmore microwave hood combination
Hello when I purchased my home in October of 2009 it came with Kenmore appliances. I don't believe this should be happening that this microwave is falling apart... The material it is made off is coming off, the handle has become loose and the bottom of the microwave is cracked.. I would ne...

Sears/Kenmore Maurice Louisiana

(Complaint Comment)
Posted: Dec 16, 2017    Shaun R.
kenmore elite refrigerator
Sears offers additional service coverage that would have ultimately covered both parts and labor. If you elected to purchase this guarantee with the fridge, Sears will cover all said costs. Please let us know if this doesn't resolve your problems...

Sears/Kenmore Maurice Louisiana

(Complaint)
Posted: Dec 15, 2017    Bgaspard
kenmore elite refrigerator
Well, I have emailed the CEO of Sears holding and the whole executive team 3, yes THREE times and not one of these overpaid execs bothered to call me back or even send an email and it seems they don't give a damn about customers. I guess it will hurt there bottom line too much to satisfy customers...

Sears Montpelier Vermont

(Complaint Comment)
Posted: Dec 14, 2017    Shaun R.
dishwasher 465mdb7749sbm
repair, contact the local Sears store you made the purchase with. They generally will keep records that they can reference. With such coverage, the service, including parts and labor, will be fully covered. If the dishwasher cannot be adequately repaired, a new one will be provided to you. Thank you for reaching out...

Sears Montpelier Vermont

(Complaint)
Posted: Dec 14, 2017    Heather Kralik
dishwasher 465mdb7749sbm
I bought the dishes washer 3 1/2 years ago. The control panel was not working properly until it did not work at all. 1st service appointment was 4/16. I had to replace the control panel plus 2 service calls. Same thing happened again 11/17 but this time I need to replace both the control p...

Bosch Dishwasher Mashpee MA Massachusetts

(Complaint Comment)
Posted: Dec 14, 2017    Taylor Hansen
installation rebate
Supervisor' s manager to call sears and confirm my purchase but they refused to do so. I am very disappointed in the company's business ethics and I highly recommend not buying their products based on their customer service. I was told to repeat the mail in process and I asked what would happen if the receipt magically became not legible again and they wouldn't answer...

Lowe's Home Improvement / Lowe's Home Centers Prescott Arizona

(Complaint)
Posted: Dec 13, 2017    PaulC2
appliances (kitchen)
they remind me of how Sears Roebuck (we used to buy from them many years ago) started to go down the drain...

Mattress Firm Saddle Brook NJ Saddle Brook New Jersey

(Complaint)
Posted: Dec 12, 2017    Kelly Jensen33
mattress & massaging adjustable base delivery & customer service extremely poor
I had purchased a washer/dryer from Sears that same exact day and they called delivered and took my old ones out plan and simple. and it was heavy also. No trouble in the world from them. So all in all, I still 17 days after purchase, sleeping on my couch still do not have a base or a mattress to sleep on and am very far from happy!! I was so happy and excited to making a new start and to be happy and I said to my Son last night, It's like when I do things to change and be happy it doesn't work out… and with Mattress Firm, it far from worked out...

Sears Laval Québec

(Complaint Comment)
Posted: Dec 12, 2017    John boy baby
roof leaking
We paid 16, 000 for a new roof from Sears. It leaked around my soil stacks from the get go. They sent the same jack leg in a pickup truck out a couple of times but he could never stop the leak. I ended up getting a couple of boots from Lowes and fixed it myself. The roof vents look crappy and some of the taps are coming loose...

Kenmore New York New York

(Complaint Comment)
Posted: Dec 12, 2017    Wp2008
Dishwasher Caught Fire
licensing agreement with Sears. While we may manufacture appliances on their behalf, their legally binding contract states that they will handle all customer concerns and questions. We are unable to offer direct assistance, but they can be contacted by email at kenmore@kcdbrands. com, or by calling (800) 762-3048...

Sears Torrance California

(Complaint)
Posted: Dec 11, 2017    coolspring
sears gift cards
I have been using Sears gift cards for a long time and I never had a problem with them until yesterday. I had three brand new $25. 00 gift card and then one with a remaining balance of about $18. 00. I bought several items at Sears yesterday. First, I used the one with the remaining amount of $18...

Sears Brands Vancouver Washington

(Complaint)
Posted: Dec 11, 2017    Tej!!!
return/refund refusal
I am frustrated and disappointed that Sears has such an inflexible policy that forces a customer keep an item that they do not want. Please review your policy and a grant my request to return or be refunded this item for $6. 49. [removed] Sales check#[removed] Trans#[removed] PG/Store #[removed] Reg#[removed] Assoc#[removed] sent from TJ's iPhone...

Sears/Kenmore Levittown New York

(Complaint)
Posted: Dec 11, 2017    JosM
refrigerator
completely dissatisfied with Sears and with Kenmore. I finally got the parts that the technician had ordered but my appointment is not scheduled for two weeks. I have called numerous of time to see if there has been any cancellation or any way that we can expedite moving up the date but have been unsuccessful...

Best Choice Products Irvine California

(Complaint)
Posted: Dec 11, 2017    Chuckytony
treadmill and customer service
Purchased a treadmill from Sears. com When it arrived it had clearly been mishandled as some of the parts were smashed. I called Sears who referred me to Best Products (not sure why. Sears is the Co that took my money). I t h end contacted Best Products and at that time was happy with the customer service ...

Sears Brands Pleasanton California

(Complaint)
Posted: Dec 11, 2017    Accused of Stealing Paid Item
sales clerk in men's department
December 10, 2017 Sears Corporate Office 3333 Beverly Road Hoffman Estates, Illinois 60179 Attn: Advocate & Corporate Complaint Department RE: Board of Directors & Customer Service To Whom This May Concern: I went to your store on November 13, 2017 at Stone Ridge Mall in Pleasanton, CA...

WhyNotLeaseIt Austin Colorado

(Complaint)
Posted: Dec 8, 2017    Sonia_rok
nordictrack treadmill
The guy at Sears did not tell me this and 2nd I remember he was fairly new. I can't believe that I got into this program and ended up paying more than I expected. I do not think that it's fair that no one is responsible for not informing us of this issue. All their posters and advertisements do not include the payout option at the end of 5 months...

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