2Checkout.com reviews and complaints 56
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Lousy, Antiquated Customer Service
2Checkout.com uses 1950s policies for obtaining a refund from their vendors! I ordered some items from one of their vendors! Payment was processed. 2.5 weeks later, I hadn't received the items from the vendor. I emailed 2Checkout.com asking the status of my order. More than 1 business day later, they replied stating they had emailed the vendor regarding the order and had to give the vendor 2 days to reply! I waited 3 days. Nothing. I emailed 2Checkout.com again demanding a refund. More than one full business day later, they replied stating they had requested refund and had to wait another 2 days! REALLY? In this day and age of electronic communication we need to wait 2 business days? Try 2 HOURS! That is obsurd! More than 3 weeks after initial order and over a week of exchanging emails with ridiculously slow and condescending cust. service reps, I finally received my email. Buyer beware, this company is slow to respond to any customer issues! In the Facebook, Twitter age of instant communication, any reliable company you'd be able to handle these issues quickly and efficiently. Be warned if the lousy customer service 2Checkout.com provides!
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorized/Fraudulent Charges
Two unauthorized/fraudulent charges to my bank account from 2CO.COM*SWITCHV877-2940273
One for $47.40, the second for $70.80 - both made on the same day.
I've never used 2CO.COM for any purchase.
A quick Google search shows many such fraudulent charges made to people's accounts.
I used this link: https://www.2checkout.com/va/sales/customer/detail_sale from 2CO.COM to get information regarding the "order" for which I was fraudulently charged. It returned one "order" for $18.95 for a customer named Joye N Hearn (not me or anyone I know); made 5 years ago.
I've contacted 2CO.COM Customer Service via webform, email, and telephone. Too soon to know if/how they will respond.
My bank informed me this was neither a PayPal nor debit card purchase, which suggests the Fraud used my actual bank account number to make the "purchases." Bank immediately put a Stop Payment (may not work though) & a vendor block on the charges and issued me a new account number.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am Joye N Hearn, and this charge was NOT made by me - is fraudulent!
unauthorized charges to my account
This "company" or website has been making unauthorized charges to my account for a couple of months now. I have tried numerous times to contact such "company" but have fail in all of my attemps. I'm curious to know why nobody seems to care or do anything about this company, I know they have done the same to other people too but why are they still operating? this "company" is nothing but a complete scam and something needs to get done.
The complaint has been investigated and resolved to the customer’s satisfaction.
TAKING PAYMENTS FROM MY ACCOUNT
Unauthorized payments taking from my account.
25th Feb 2011 £79.95 code 2554698105990971700073
5th March 2011 £79.95 code 85207491066901889000542
I never received any items for these payments so please put the money back into my account ASAP.
I have been in contact with my bank they are waiting your reply to me before they reclaim this money for me.
Hugh Patrick Mckerr
charging me for a Bitdenfender virus subscription that was not authorized
2Checkout.com - Unauthorized charges
I have had multiple unauthorized charges on my credit card in the last weeks totaling over $800.00. The bank is claiming that the card has not been compromised and is insisting the charges need to be disputed. It appears that accounts have been set up with this credit card for the following companies: Wallet8004717182 - RENO CONSTANTSTARS 2CO.COM...
Read full review of 2Checkout.com and 5 commentsBuyer Beware!
These guys sell themselves as a paypal alternative that will actually assist you in the event things go wrong with your online purchase. This could not be further from the truth. Once the transaction is completed, your money is gone, and delivery of the product is optional.. There are many options when making an online purchase. Do your homework and choose a provider that is reputable.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam Service
Never use 2checkout.com it is a scam. The 2checkout staff is incompetent! Thier website doesnt even work with the most popular browser on earth (internet explorer)! They also charge a scamming $50 setup fee (which nobody else charges) and then charge you ridiculous rates! Thier checkout pages will change everyday because they dont know what they are doing! It doesnt matter what you do it will change on you causing you lots of problems and lost revenue! They also will take money for your sales then not pay you! They stole my money! They are nothing but incompetent thieves! Never use this piece of crap service!
The complaint has been investigated and resolved to the customer’s satisfaction.
they are known for covering their ### with stolen money...
I have had a healthy business relationship with 2checkout.com for 2 years. On 2nd January 2013, they contacted me stating that my account was closed and that I could only have my account balance after a period of 90 days. After the 90 days, I wrote to them reminding them that I was expecting the money upon which they responded by stating that the money was forfeited because I violated their Terms of Usage. Keeping the money for 90 days was enough punishment or me and as if that was not enough, they now want to punish me twice by stealing my money! I find this immoral under the guise of violation of TOS. A forced forfeiture is open robbery. I will be filling a lawsuit soon while at the same time I wish to warn potential and current users of 2CO to think twice before trusting them with your money. There are many reliable providers who will not steal your money under the guise of TOS violation. This might appear as a story to you now but reality will hit when you become the next victim.
Misappropriation of Funds
I have an internet business and use 7 different merchant accounts to process payments. We just started using 2CO.com (out of business) (Google says business closed) AKA 2checkout.com dba D. D. were caught dipping into my account without my consent and supposedly "refunding" orders that were already filled.
When a legitimate transaction requests a refund both parties should have the opportunity to contest the issue and submit a detailed report on what transpired...but instead, 2checkout just dips their hand into your cookie jar behind your back and simply takes money out of your account without your consent or previous knowledge..out of 178 orders we placed with them in 8 weeks they charged us almost 9% in fees, held 11% back indefinitely and gave back 14% of sales in refunds...so, in other words we paid 2checkout to go to work. Nice.
I set up a merchant account with these people and they ended up charging me over 6% on my transactions, held back 11% of my sales and would refund my customers without even asking me what happened! The worst part being that the orders they refunded I had ALREADY FILLED! These guys call themselves your "partner" (they apparently think that they have a right to call themselves your business partner because you LET them process payments for you) Long story short if you need a merchant account don't even think about using 2 checkout.com as they are just another online scam. Particularly watch out for one of their scam managers D. D. who notified me that she has "already given a refund" on an order she knew nothing about...even though we had already filled the order and lost money on..what a complete ### D. is...and the owner of the company is a bigger ### for hiring incompetent scammers to skim your profits behind your back. What's worse is they rip you off and they smile while their doing it...they are much worse then someone that holds a gun to your head and steals your wallet...much worse They conveniently make it very difficult for you to track the "refunds" they give out...there is no list of refunds or credits in your account that you can track...check out the BBB and [redacted] for more derogatory information on this illegal operation. If you need to process payments then go to paypal or google checkout for fast payouts and they don't"dip" into the cookie jar behind your back...not to mention that they are 400% cheaper and much more cost effective. Also, 2 checkout holds your money for 10 days before they release pay into your account
The complaint has been investigated and resolved to the customer’s satisfaction.
The above mentioned company has already been paid but refuses to deliver my final satisfactory product. The promised quality and guarantee in their website but i doubt it as they have not extended any to me.
Regards,
Patrick
Worst Payment Gateway Service (2checkout) or i should say (2checkout is a scam company)
I just placed an order as i have got a discount coupon from 2checkout, i made an initial payment to 2checkout for the merchant services. To my surprise on the third day i see a note : 1732884 account closed.
After a days i get a response from 2checkout that my cc details did not match up with my order details for which i already told them that i have made the transaction using my wife's credit card and they are free to ask any proof for the payment and i would be happy to help them.
There is no response from 2checkout team. Can anyone help me?
By the way to let the public know who opened up this thread, Misappropriation of Funds...This company is called Mia's Maid Service...They have no right to call anyone a scam!
I was a customer of your service, So called Mia's Maids, and I am shocked that you have any nerve to call anyone else a "Scam". You stole my money, and never came through with service. The maids that you sent were rude, used fowl language, and two actually used physical abuse right in within my home! So when I asked for a refund, you refused.
So, you have no right to call anyone else a scam!
You are such a [censor]. First of all Dodie is just a customer care rep, nothing more. 2nd, there is no way to "dip" into your account.
The main problem with you is that you most likely didn't read any of the Terms Of Service or any of the other agreements and then got mad because you screwed up and now want to blame someone else for your stupidity. Way to go buddy. Post your ignorance for the world to see! Maybe if you had done what you were supposed to do your insecurities would not have lead you to defame Dodie, which might I add you can and probably will be sued for.
You would think that being a "business man" (and I use that term loosely) you would have read all legal agreements regarding accepting payments for your business.
Online scam
2Checkout have refused me as a vendor for what reason, I don't know. I called them and they said I will have to find alternative means of fetching CC/DC payments.
They wouldn't give me a reason why and were very blank with me. I have also had a ticket open with them for over 24 hours with no response.
The complaint has been investigated and resolved to the customer’s satisfaction.
Your company for no reason did a debit charge to my account
Yes i agree with you.I had transactions with them.They are supposed to clear my payments to clients but they gave me some kind of response saying i need to produce documentation etc.I sent them emails, urgent mails regarding payments, they took their own sweet time to reply me.I checked my bank statement and i saw they deducted from my account which is so much higher.I request from them statement of account from their side, they have not get back to me.I was totally disappointed and somehow i find it fishy about this company.
2Checkout.com is a scam. Their fees are outrageous and they have very little fraud checks. I would highly recommend that you stay away from this company, unless you want to be absolutely ripped off.
2Checkout.com - They stole my money !!!
2checkout in ohio is a scam! They have there own made TOS and there a horrible company! stealing peoples money for there own company! they dont hold it, they just steal it! I paid 49.99 for there services for my website to accept credit cards for my products! I paid and started using there checkout for credit card sales! I was very unaware that what I wa...
Read full review of 2Checkout.com and 6 commentspayment to scam company
I made a payment of 80 euro to Non-Plagiarised Essays-UK for an essay and because it was giving an option to pay through Paypal I thought it was above board. However at some point when I was entering details I realised that they were going to a 2checkout.com instead of Paypal. I've since found out that Non-Plagiarised-Essays-UK is a scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
No US$12 Refund after 40days
1 Message by you on Tue, 20th May 2008 5:45 am
It is 20 May'08 (7-10 days from your last email) & I've yet to receive a US$12 refund.
What's the status of the refund?
----- Original Message ----
From: "[protected]@2checkout.com"
To: [protected]@yahoo.com.sg
Sent: Sunday, 11 May 2008 12:36:35
Subject: 2CO Transaction Modified.
A credit/refund has been issued on the following order.
Sale: [protected] Amount: 12.00
Additional comments: Money Back Guarantee - $12 -datasage.net
A refund can be issued by 2Checkout for various reasons, including:
1 ) Requested by the cardholder.
2 ) Requested by the vendor.
3 ) Failed internal fraud checking.
Your refund should appear on your credit card/bank statement within the
next 7-10 days.
If you have further questions regarding this refund, you may submit a
online support ticket via the following URL:
http://support.2co.com/deskpro/newticket.php
Thank You,
2Checkout.com Inc
1785 O'Brien Road
Columbus, OH 43228
Contact us: http://www.2checkout.com/contactus.htm
Customer Service:
[protected] toll-free in U.S. & Canada
[protected] international callers
[protected] local from UK & Northern Ireland
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2 Message by bsereday on Tue, 20th May 2008 6:42 am
Greetings Sir Or Madam,
Thank you for contacting 2Checkout.com. I apologize for any inconvenience.
Your order placed with http://www.3ix.org/ was refunded. Refunds can take 7-10 business days. If you do not receive the refund by 5-22-08 please contact us again.
Please feel free to reopen this ticket by responding to this email for further assistance.
Thank you,
Breanna
2Checkout.com Customer Care
Knowledge Base: http://support.2co.com/deskpro/faq.php
V2 Users Guide : https://www.2checkout.com/documentation/UsersGuide2/usersguide.html
3 Message by you on Thu, 22nd May 2008 1:05 pm
It is now 23 May'08, 12.50am(GMT+8) & my credit card account still doesn't show any refund for:
Sale: [protected] Amount: 12.00
Additional comments: Money Back Guarantee - $12 -datasage.net
I have online access to my credit card account including all billed & unbilled transactions. This means I can even see transactions which have yet to appear in my monthly statement. There is no entry for a US$12 refund. I have called my credit card bank & they confirm the same.
What's happening? I don't want to ask my credit card bank to raise a dispute unless absolutely necessary in order to avoid extra work & hassles for all parties concerned but I need to see the refund in immediately(no later than my 24 May'08).
----- Original Message ----
From: 2Checkout Help Desk
To: Datasage Data Recovery
Sent: Tuesday, 20 May 2008 6:42:56
Subject: RE: Re: 2CO Transaction Modified. - [1979-PGLX-0555] [c3f5eec1
4 Message by you on Thu, 22nd May 2008 1:05 pm
FYI, FYNA.
----- Forwarded Message ----
From: Datasage Data Recovery
To: 2Checkout Help Desk
Cc: [protected]@3ix.org; Datasage Data Recovery
Sent: Friday, 23 May 2008 12:59:49
Subject: Re: Re: 2CO Transaction Modified. - [1979-PGLX-0555] [c3f5eec1]
It is now 23 May'08, 12.50am(GMT+8) & my credit card account still doesn't show any refund for:
Sale: [protected] Amount: 12.00
Additional comments: Money Back Guarantee - $12 -datasage.net
I have online access to my credit card account including all billed & unbilled transactions. This means I can even see transactions which have yet to appear in my monthly statement... There is no entry for a US$12 refund. I have called my credit card bank & they confirm the same.
What's happening? I don't want to ask my credit card bank to raise a dispute unless absolutely necessary in order to avoid extra work & hassles for all parties concerned but I need to see the refund in immediately(no later than my 24 May'08).
----- Original Message ----
From: 2Checkout Help Desk
To: Datasage Data Recovery
Sent: Tuesday, 20 May 2008 6:42:56
Subject: RE: Re: 2CO Transaction Modified. - [1979-PGLX-0555] [c3f5eec1
5 Message by nbutler on Thu, 22nd May 2008 1:53 pm
Hello Sir/ Madam,
Thank you for contacting 2Checkout.com. I apologize for any inconvenience you have experienced with your http://www.3ix.org order.
I am sorry, I have forwarded this to our refunds specialist. Please allow them a reasonable amount of time to push this refund. If you are not contacted in a timely manner, please contact us again.
Feel free to reopen this ticket, or call for any additional assistance. We appreciate your patience, as well as, your
patronage. For your convenience, our Customer Care department is open 24 hours a day, 7 days a week.
Thank you,
Nathan Butler
2Checkout.com Customer Care
http://www.2checkout.com
[protected]
[protected] (US & Canada)
[protected] (UK & Northern Ireland)
Fax: [protected] or [protected] (US & Canada)
6 Message by you on Mon, 26th May 2008 6:15 am
It is 26 May'08, 18.15hrs & I still don't see the refund in my Credit Card Account.
It has been 15 days from your email informing me that I should receive the refund in 7-10 days.
What exactly is a "reasonable amount of time to push this refund"? When exactly will I be receiving the refund? I need to keep my Credit Card Bank posted so that they can advise me on the next course of action to seek redress.
----- Original Message ----
From: 2Checkout Help Desk
To: Datasage Data Recovery
Sent: Friday, 23 May 2008 1:53:35
Subject: RE: Re: 2CO Transaction Modified. - [1979-PGLX-0555] [c3f5eec1
7 Message by nbutler on Mon, 26th May 2008 8:23 am
I am sorry, it may take another 5 days for the second refund to appear in your account. If you do see it reflected by Friday, please contact us again.
Feel free to reopen this ticket, or call for any additional assistance. We appreciate your patience, as well as, your
patronage. For your convenience, our Customer Care department is open 24 hours a day, 7 days a week.
Thank you,
Nathan Butler
2Checkout.com Customer Care
http://www.2checkout.com
[protected]
[protected] (US & Canada)
[protected] (UK & Northern Ireland)
Fax: [protected] or [protected] (US & Canada)
8 Message by you on Tue, 3rd Jun 2008 7:25 am
It is 3 June'08, 23 Days from your first email on 11 May'08 informing me that I will receive the US$12 refund in 7-10 days. It is also 8 days from your email below telling me that it will take another 5 days.
My Credit Card bank would like to know what is the exact reason for the delay before they instruct me as to the next course of action.
----- Original Message ----
From: 2Checkout Help Desk
To: Datasage Data Recovery
Sent: Monday, 26 May 2008 8:23:02
Subject: RE: Re: 2CO Transaction Modified. - [1979-PGLX-0555] [c3f5eec1
9 Message by chay on Tue, 3rd Jun 2008 12:28 pm
Thank you for contacting 2checkout.com. The refund was issued on 05/27/08, however, it appears it did not fully process. I have sent the refund request to a specialized department for manual processing. Please allow 7-10 business days for the credit to appear on your statement. I apologize for any inconvenience this may have caused.
We appreciate your patience, as well as, your patronage. For your convenience, our Customer Care department is open 24 hours a day.
Thank you,
Charlotte
2Checkout.com Customer Care
http://www.2checkout.com
[protected]
[protected] (US & Canada)
[protected] (UK & Northern Ireland)
Fax: [protected] or [protected] (US & Canada)
10 Message by you on Wed, 4th Jun 2008 7:50 am
Each time I wait for 7-10 days for the refund, it never happens. This is the 2nd time I'm being asked to wait 7-10 days (on top of the most recent 5 days). How am I to know for sure that the refund will happen after this? Do you really feel that an apology suffices? What happens if it still doesn't go through? What are you doing different from the last 3 times to ensure it goes through?
This US$12 is nothing compared to the business loss during the 1 week I hosted with you & my website & email was down 3 times, the last for more than 56hrs before I had no choice but to immediately host with someone else. However, this US$12 refund is an indication of your sincerity in service recovery & you commitment to fulfill your 30-day money-back guarantee. The longer you take to do this & the more time & effort I need to get you to do what you should have done promptly & without any hassle on my part reflects badly on you & 3ix.
I'm still hosting another domain & website with 3ix (I've mentioned the domain to them in earlier emails) & I'm seriously considering if I should continue to do so if I don't get the refund this time.
----- Original Message ----
From: 2Checkout Help Desk
To: Datasage Data Recovery
Sent: Wednesday, 4 June 2008 12:28:01
Subject: RE: Re: 2CO Transaction Modified. - [1979-PGLX-0555] [c3f5eec1
11 Message by cc_rep_08 on Wed, 4th Jun 2008 12:44 pm
Greetings Valued 2Checkout.com Customer!
Thank you for contacting 2Checkout.com. I apologize for this inconvenience that this has caused. We have recently made some updates to our system and experienced some issues with this. We are in the process of manually processing refunds. Your refund should post back onto your Visa in 10 business days, June 18, 2008. If you notice that it hasn't posted to your account by then please contact us so we can further assist you. We appreciate your patience in working with us to resolve this matter.
Please feel free to reopen this ticket if you need any additional assistance.
Thank you,
Samantha
Customer Care
2Checkout.com
Contact us: http://www.2checkout.com/contactus.htm
[protected]
[protected] (US & Canada)
[protected] (UK & Northern Ireland)
Fax: [protected] or [protected] (US & Canada)
12 Message by you on Thu, 19th Jun 2008 2:10 am
As I anticipated, it is 19 June'08 and, once again, after waiting 10 business days from your last promise that I will receive the refund by 18 June'08, I have not.
What's your excuse this time? What exactly went wrong this time? What did you do this time that's different from the past 4 times? What will you be doing different henceforth?
I've received a US$6.95 refund for the same order within 10 business days previoulsy. Why can't you replicate what you did for this US$6.95 refund when you process the US$12 refund?
It's becoming clear that you are just making excuses and really have no intention to make the refund. You really leave me no choice but to do what I need to do to get back what's rightfully mine.
----- Original Message ----
From: 2Checkout Help Desk
To: Datasage Data Recovery
Sent: Thursday, 5 June 2008 12:44:46
Subject: RE: Re: 2CO Transaction Modified. - [1979-PGLX-0555] [c3f5eec1
13 Message by nbutler on Thu, 19th Jun 2008 9:50 am
Hello Sir/ Madam,
Thank you for contacting 2Checkout.com. I apologize for the time it took for us to reply to this ticket.
I am sorry, but we recently updated our back end billing and this order was put through our old system. We have techs manually pushing these refunds but it may take a little longer. Please allow 5-10 days for the money to appear in your account. If you are not contacted in a timely manner, please contact us again.
Feel free to reopen this ticket, or call for any additional assistance. We appreciate your patience, as well as, your
patronage. For your convenience, our Customer Care department is open 24 hours a day, 7 days a week.
Thank you,
Nathan Butler
2Checkout.com Customer Care
http://www.2checkout.com
[protected]
[protected] (US & Canada)
[protected] (UK & Northern Ireland)
Fax: [protected] or [protected] (US & Canada)
I am using their service for last 10 years. Recently I have raised the fund release limit to higher amount. From that day, they have not released my funds. Now I have around 100, 000 (Hundred Thousand) USD accumulated and its growing.. I am sure they will now suspend my account and take those money. Wow what a business model they have. Do you know who can help me?
Here is the last message from Nathan 10 days back. After this I am trying to reach all of the following people, they never responded to the support tickets or to the phone.
Here is their team:
Nathan Butler
Senior Specialist
2Checkout's Loss Prevention Unit
Alan Homewood
Founder and Chairman
2Checkout.com, Inc.
Tom Dailey
CEO
2Checkout.com, Inc.
Sharon Wiles
CMO
2Checkout.com, Inc.
Mike Sayre
President and COO
2Checkout.com, Inc.
Here is the last message I got from Nathan:
Hello,
Thank you for contacting 2Checkout. I apologize for any inconvenience you've experienced with your account.
This account was set for payment this week. If you have any other questions or concerns, please contact us again.
Feel free to reopen this ticket, or call for any additional assistance. We appreciate your patience as well as your patronage. For your convenience you can open a support ticket anytime.
Thank you,
Nathan Butler
Senior Specialist
2Checkout's Loss Prevention Unit
I have several transactions with them.Recently, i checked my bank account and noticed that they deducted way higher than what i am supposed to pay for the services in www.destle.com.Right now, 2checkout stopped my payment and stating in the email "Hello, Thank you for contacting the Fraud Prevention Unit. We apologize for any delay in our response. Your orders have been canceled because we did not receive the documentation that we requested. Before we can accept your payments, we will need to verify your orders. In order for us to be able to accept any future sales, we will require further verification. We will need you to provide us with the authorization code for this transaction. The authorization code is the six character code that is assigned to each transaction. You can obtain this information by calling your bank or credit card company (the number listed on the back of your credit card). Please reply with the authorization code at your earliest convenience. I apologize for any inconvenience that you may have experienced. Thank you for your time and cooperation with this matter."
Previously they process my payement and now they state this in emails.Their customer service is real bad in the extent that i had to spam them with emails knowing that they take their own sweet time to reply.When they reply, its not really relevant to what you request or enquire from them.I wanted their process payment statement and the email above is what they replied to me.This is a piece of [censor].When i requested services in destle.com, my credit card has already been deducted by those amount and the readers in the website said that i have not made payment.Its outrageous, i was accused and banned from that website.When i live chat with the customer service in destle.com, most tried to avoid my question and i was so lost.After about 3hours later, i was so pissed..and one of the kind soul called me, yes he called me from overseas telling me that he will retrieve back my money for me.He did and i really thanks him.While 2checkout sending emails asking me to provide them with details etc..see that its so hard to retrieve money from 2checkout.Anytime of the day, they will hold back your payments and thats very bad.I lost my credibility to the readers and its very fishy about destle.com and 2checkout.I'm a victim and i keep using destle.com services without knowing that 2checkout has not process my payment, can u imagine how much money has accumulated and they are holding.My transactions all in USD and there are about 22 transactions not clear?I was banned from the website and get accused of not paying up.Try 2checkout at your own risk.Moral of the story, what comes around goes around, may all of them go to hell.
O.M.G THIS IS EXACTLY WHAT THEY HAVE DONE TO ME THIS COMPANY IS NOTHING BUT SCAM!MY BANK IS NOW TAKING LEGAL ACTION THEY ARE PATHETIC!
2Checkout.com - 2Checkout.com
I actually had signed up for an account at 3AM today [3/13/2008] and I just demanded a refund of my processing fee 5 minutes ago. Those people are fruity pebbles! First off, since I used my PayPal Premier Business Card to pay for the processing fees, the validation number was not showing so, I could not validate. So, I opened a ticket. They responded...
Read full review of 2Checkout.com and 4 comments2Checkout.com - Fraud and cheating!
Do not use 2CO to process your payment; they refund payments without ascertaining if the item was shipped or not, horrible customer service that tell lies and false statements are made about refunds being made, but actually wasn't. Our firm will contact the State Attorney's Office in the State where 2CO is doing business. Client complaint: I have had a...
Read full review of 2Checkout.com and 15 comments2Checkout.com - Refused order!
Here's my nightmare with 2checkout.com... Customer placed a $49,000 order. Later that day it passed 2CO fraud review. This was my indication that the order was good and the following day I initiated the process of filling the order. Three days later, after the order had been sent off to the customer, I called 2CO because I was concerned that the payment...
Read full review of 2Checkout.com and 14 commentsPayments are not as big as expected
I having been using their merchant services for my online http://www.admain.co.uk. It came to light after a few transactions that my payments where not as big as expected. I am fully aware that the company takes a percentage in the transaction. I am also fully aware that they hold back a percentage in case any of my clients reuest their money back. i am also fully aware that it cost $6.00 ( U.S. dollars) for them to wire my money across.
What I am not aware of is how around 5% of the transaction disappears from my clients making a payment to it reaching my merchant account with 2Checkout.
As an example, the last transaction was for £500.00 ( U.K. pounds). On the day of the transaction I checked with all the leading currency conversion dealers. Each and every single one said I would receive around $929.00 (U.S. Dollars). Yet the amount 2Checkout say it is $876.60 ( U.S. Dollars). Thats a missing total of almost $60.00 and that is on just one transaction, there are similar percentage amounts missing on all transaction.
When I questioned this, I was told that I had started with wrong amount (I have signed invoices which was correct my end the amount that I invoiced customers for), which coincidentally is the same amount I sent an email link to the customer for to make payment, which is also the same amount (the correct amount) which was paid by the customer, which is in big bold figures on my account with 2Checkout.
They have tried to blatantly lie to me, saying I do not know how much I am invoicing customers for, and how much my customer is paying for my services. I am not stupis, I run my own successful business. I know how much my customers are invoiced for, I know how much my customers pay, they send me a signed receipt on deliver of goods. 2Checkout themselves send me a copy of the request for payment link. Its says in my account with 2Checkout, how much in U.K. pounds the customers has paid. It always is over 5% short from converting from pounds to Dollars compared with every currency conversion firm I find. It actually says in 2Checkouts T&C's that with their buying power, converting over $1,000,000 ( U.S. dollars) a week, they get fantastic rates, so if I change currency for lets $500.00, I get a better exchange rate. In 10 tranactions done through them, I am over $500.00 short, on top of their fees.
This matter is ongoing.
Jon
Product to hard to understand. Pops up to often. Want to uninstall.
on Apr 19, 2023 at 2:00am You collected a renewal for IObit, that I did NOT authorize.
This transaction was through PayPal
The Transaction ID was:
3V194324UW374343B
I would like the money refunded.
Thank you for your time,
Kevin Johnson
They hold me over $1000 for 180 days.
Now over 180 days and they not send money to me. I email them but no response .
Anyone can help me get my money
They hold me over $1000 for 180 days.
Now over 180 days and they not send money to me. I email them but no response .
Anyone can help me get my money
ID: farazahmed2000
#[protected]
“HOW TO ACCEPT 2CO”
hello, i used 2CO for a pharmacy business (ok some people will complain but i had no choice..). i created a plug in to make them allow all kinds of business. easy to use and to integrate. you can message if you are interessed. now i decided to sell it (or get a % on the turnover after application) send me message for more information regards
jak-et-bernadet@safe-mail.net
If you are alway looking for a better service, I would check out menexis at http://menexis.com . Been using them for some time now and no complaints
Jon, I read your comments about 2checkout carefully.
Even I have had some unpleasant experience with them.
I am a registered vendor. My compliant about them is their extremely slow wire transfers. The funds have not reached me for one month now!
When I asked them for the details about my wire transfer they sent me a canned reply. When I pressed on seeking more details they have not replied to me. I have an open ticket (8241-TYPS-4275) in their helpdesk which is lying unanswered for the last 6 days.
This is supposed to be a US company and we expect emails to be replied much faster.
If they don't pay their supplier for one month, then something is wrong with their service.
If they dont bother to reply to a complaint on their helpdesk for 6 days then it is downright it reflects very poorly on this company.
2Checkout.com In-depth Review
In summary, 2Checkout.com is a comprehensive payment platform that offers a variety of services for businesses looking to accept payments globally. It is known for its ease of use, security features, and support for multiple payment methods and currencies. However, users should be aware of the fee structure and consider how it compares to competitors before deciding if it's the right solution for their business.
Overview of 2Checkout.com
Brief Description: 2Checkout.com is a global payment platform that allows businesses to accept online and mobile payments from buyers worldwide with localized payment options.
Company History: The company has been operating for several years and has established a reputation for providing reliable payment solutions.
Service Offerings: 2Checkout offers a range of services including online payment processing, subscription billing, and global payments.
Ease of Use
User Interface & Navigation: The platform has a user-friendly interface that is easy to navigate, even for those with limited technical experience.
Setup Process: Setting up an account with 2Checkout is straightforward, with clear instructions provided.
Integration with Websites and Platforms: 2Checkout integrates with many popular eCommerce platforms and website builders, making it convenient for users to start accepting payments quickly.
Payment Processing Features
Supported Payment Methods: 2Checkout supports a wide range of payment methods including credit cards, PayPal, and debit cards.
Recurring Billing Options: The platform offers flexible recurring billing options for subscription-based services.
Currency and Country Support: 2Checkout supports multiple currencies and payment methods from various countries, catering to a global market.
Security and Compliance
PCI Compliance: 2Checkout is PCI DSS compliant, ensuring that payment information is processed securely.
Fraud Protection Measures: The platform has robust fraud protection measures in place to safeguard against unauthorized transactions.
Data Security Practices: 2Checkout employs strict data security practices to protect sensitive customer information.
Pricing and Fees
Fee Structure: Fees are based on a per-transaction percentage and a fixed fee. There may also be additional charges for currency conversion and cross-border transactions.
Comparison with Competitors: When compared to competitors, 2Checkout's fees are competitive, but users should evaluate the overall cost-effectiveness for their specific business needs.
Hidden Costs or Additional Charges: Users should be aware of any potential hidden costs or additional charges that may apply.
Customer Support and Resources
Availability (Hours, Channels): Customer support is available through various channels including email, phone, and live chat, though hours may vary.
Quality of Support: The quality of support provided by 2Checkout is generally well-regarded, with responsive and helpful assistance.
Educational Resources and Guides: 2Checkout offers a range of educational resources and guides to help users navigate the platform and troubleshoot common issues.
Reliability and Uptime
System Stability: The platform is known for its stability and reliable performance.
Uptime Statistics: 2Checkout typically boasts high uptime statistics, ensuring that services are consistently available.
Backup and Redundancy Measures: The company has backup and redundancy measures in place to prevent service disruptions.
User Reviews and Testimonials
Customer Satisfaction Levels: Many users express high levels of satisfaction with 2Checkout's services.
Positive and Negative Feedback: Positive feedback often highlights the ease of use and customer support, while negative feedback may focus on fees and integration challenges.
Case Studies or Success Stories: There are several case studies and success stories available that showcase how businesses have effectively used 2Checkout.
International and Multilingual Support
Language Options: The platform provides support for multiple languages, making it accessible to a wide audience.
Tax and Regulation Handling for Different Countries: 2Checkout handles tax and regulation compliance for different countries, which is beneficial for international merchants.
Customization for Global Markets: The service offers customization options to cater to the needs of global markets.
Reporting and Analytics
Dashboard and Reporting Features: 2Checkout provides a comprehensive dashboard and reporting features that give insights into sales and transactions.
Real-Time Analytics: Users have access to real-time analytics to monitor their business performance.
Data Export and Integration Capabilities: The platform allows for data export and integrates with other business tools for enhanced data analysis.
Mobile Compatibility
Mobile App Availability: 2Checkout offers a mobile app for convenient on-the-go management of accounts.
Mobile Payment Processing: The service supports mobile payment processing, enabling businesses to accept payments from mobile users.
User Experience on Mobile Devices: The user experience on mobile devices is optimized for ease of use and efficiency.
Additional Services and Products
Upsells and Cross-sells: 2Checkout provides options for upsells and cross-sells to help businesses increase their revenue.
Partner Programs: There are partner programs available that offer additional benefits and opportunities for collaboration.
Ancillary Tools or Services: The platform may offer additional tools or services that can complement the core payment processing features.
Pros and Cons
Advantages of Using 2Checkout.com: The platform's ease of use, global payment support, and strong security measures are significant advantages.
Limitations and Considerations: Potential limitations include the fee structure and the need for more customization in certain areas.
Final Verdict
Overall Impressions: 2Checkout.com is a solid choice for businesses seeking a reliable and secure payment processing solution with global reach.
Recommendations for Specific Business Types: It is particularly well-suited for small to medium-sized businesses and those looking to expand internationally.
Conclusion and Rating: Based on the comprehensive features and services offered, 2Checkout.com receives a high rating, with the caveat that businesses should carefully consider the fees in relation to their specific needs.
Here is a guide on how to file a complaint with 2Checkout.com on ComplaintsBoard.com:
1. Log in or create an account:
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3. Writing the title:
- Summarize the main issue you have with 2Checkout.com in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with 2Checkout.com. Mention key areas, transactions, steps taken to resolve the issue, the company's response, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
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9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint with 2Checkout.com on ComplaintsBoard.com.
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