7shifts
reviews and complaints

My manager at the restaurant I work at as a dishwasher uses this app to post every employees shift on it and it works great. I always get a accurate time when I am suppose to come in for work, it displays the time when I come in and it even allows you to offer up shifts when you can't work a certain day so it displays it as shifts up for grabs that you can bid on and take. My manager also uses this app to make announcements for work.

I’d say this app is very convenient and has given me a very positive experience so i’m gonna give this app a rating 10 out of 10.

Great job to whoever made this wonderful app!

This new update is absolutely horrific. I can’t see my future shifts without searching through the schedule. I also can’t see how many hours I’m scheduled or anything. Why would you ruin something that was already so good? Please change it back. I have automatic updates turned off and it still updated without my permission. I honestly don’t see how anyone would WANT the app to be like this. Used to it would show you your scheduled shifts and what you worked that specific day. That’s not even an option anymore. I am 5 seconds from deleting this app due to the horrible updates. Please change it back. It was JUST FINE how it was.

This app is the first scheduling app to do everything I needed. I have less than 10 employees. I just needed something simple use and easily communicated to my people. It sends schedule reminders and the individual schedule for the week and was (at first) a breeze to use. Until after the trial period ended, now I can’t get more than 2 people to show up on the scheduler. It says I can have up to 10 ppl on the schedule, but when I add another person, I still see the same 2 people (frustrating). I deleted this app. I don’t want to pay $20/mo for 9 employees. I would probably pay $10. I didn’t give a 1 star, because I truly like this app.

The support team is and was not helpful to me. I’m so upset. I can not use the app on my phone because I use to work for a company that had the same app and so now that I’m at a new one I connected support to let them know my issue and told me I HAD TO connect my OLD company to be removed from their pool. NO! This is not my fault or problem I shouldn’t have to contact my old job for this. Nor do I know how. You don’t know someone’s personal issue with the last job to be asking people to do your job that your company could easily do. I have a child and family to take care of to have to worry about this it’s not fair to me or others if they don’t have the ability to connect old jobs to get this fixed!

I love this app, and use it for scheduling my employees every month. A couple things I would absolutely love to see:

•The ability to “like” announcements or to reply to comments in the announcements, like the commenting system on Facebook! Being able to tag people (@ so and so) would be awesome as well.

•It glitches a lot. I wish that 7Shifts would stay up to date on fixing these. Example: in announcements at the very end, it glitches and repeats words. It also won’t let me refresh my home screen to see who’s clocked in still unless I close out the entire app and open it again.

•Better notifications. Sometimes none of my employees see things I post in the announcements because they don’t even receive a notification for it. It’s super tedious.

Ok so I’m the owner of BOHO Med Spa in Dallas with 5 employees. At first we would just tell people what their schedule was and kept it like that, then we had a mess in when someone asked off and I forgot to fill it. So I used a spreadsheet and everyone had access to it in Google Drive. But I had to manually count how many hours they were working, change dates every 2 weeks and all other head aches that come with manual entry. It was a lot of work. Then my new hire said they use 7Shifts at her other job. this has been a game changer for me and is saving me a lot of time managing schedules, hours worked, and time off! And it’s copy and paste! You guys have been the best thing that has happened to me in 2020. (Probably because there has been a lot of bad things happening in 2020) Either way, THANK YOU!

Great functionalities overall. We use it to operate our coffee shop. I do wish there were a few small updates such as:

Liking, posts, comments and announcements- we use the chat and announcement feature to let our staff know about store happenings and procedure updates. Liking posts and announcements would be great to let us know an employee reads the post.

A by-invite note pad- this will allow us to keep track of customer credits… ie sue is due a free coffee, redeemed on etc.

The new update with the comments for a post intermixed with other posts is a pain. Please provide an option to go back. For example we just asked our staff for shirt sizes in a post and we had to spend a lot of time going though a thread of several intermixed posts to get all the comments for shirt sizes.

Overall great job on scheduling!

I am giving 7Shifts a rating of 2 stars. While I find it useful as a scheduling tool, it often gives me a headache. One particular issue that I dislike is having to change an employee's flag from "No-show" to "None" every day. I believe "None" should be the default, and I should only have to update it when someone is sick or late. Additionally, the premium featured links on the page can be distracting and frustrating, and it would be helpful to have the option to disable them. Another feature that I think would be useful is the ability to send schedules to individual employees instead of having them view everyone's schedule. In the past, an employee got confused and missed their shift because they mistook their time for someone else's. If 7Shifts could add this option, it would be beneficial for me and other users who manage multiple employees.

I emailed 7Shifts about this but they seem to only respond to negative reviews.

The new update is horrible for business like ours who use post to keep the staff engaged and on the same page. We normally ask our team to engage with us through responses to our posts, or if we need feedback on anything specific, it worked great to do it this way, was not messy and very clear. Having one long message thread instead of posts makes trying to use the 7Shifts platform for communication difficult, will force employees to look at a bunch of responses before getting to the post, and is a huge downgrade from what we used to be able to do. If this is a permanent change, please let companies know so we can chose other means of communication.

In the future, when you are about to remove such a useful tool from your clients, you should let them know. This update hit us around Thanksgiving/Black Friday when we have a ton of communication that needs to be happening with staff and it was extremely frustrating to have this change out of nowhere.

My phone perpetually has a notification bubble over my 7shifts app and I can’t clear it without shutting the app down and restarting it. What’s worse is, since the number will not clear or change, I’m never quite sure I’ve seen all of the work messages, schedule changes, or whatever is happening. Because there’s no notification system within the messages part (like the newly commented-on message being highlighted or something) I’m constantly opening messages over and over again to find the new comment that I’ve missed. Maybe it’s ok on the back end, but staff communication should be done on some other platform. This one is terrible

Edit: now it’s developed a new problem. Keep getting a “SOMETHING WENT WRONG” error screen over and over. I’ve closed the app and rebooted but still shows up. It’s really the worst thing out there for communication. It’s ok with scheduling I guess except it clearly doesn’t lock out employee schedules on their requested days off. We have people getting scheduled on their approved days off all of the time and it makes hard on the rest of us when they can’t come in.

When my manager asked if we’d like to switch to 7shifts instead of physical schedules, I really couldn’t have cared less. But as soon as we started using this, I could never, EVER go back. It’s infinitely more convenient than paper schedules. There are so many perks that I have become accustomed to, such as:

- Being able to offer up, take, and trade shifts
- Directly message a coworker or group of coworkers, as well as your boss
- Being able to request time off
- Rating a shift on how it went and being able to give feedback to your boss
- Seeing upcoming shifts, who you’re working with, what each person is doing, and the time frame

I would recommend every employer switch to 7shifts. It’s so convenient and easy, and eliminates the nightmare of paper schedules. The reason I give it 4 stars instead of 5 is because I don’t get email notifications for every single type of message, despite them all being turned on. I don’t know why, but the issue has persisted for months now, and instead of being able to rely on push notifications, I have to check the app way more frequently. Once this is fixed, I’ll change my rating to a 5.

I do t care if owners are happy with this app because it’s cheaper than HotSchedules. I was very disappointed when I found out my current place was switching from HotSchedules to 7shifts. I worked at a place that used this software from [protected]. It’s just as garbage now as it was then. Notifications are hardly manageable or customizable. I’ve had to show both coworkers and my managers how to make the schedule look like less of a nightmare. The only reason I knew these things is because I have suffered through this app before.

Constant badge notifications on the app? But no actual notifications? Until you reinstall (for the second time in a month) and now there are messages and schedule changes you weren’t notified about. Push and banner notifications that can’t be turned off. It’s a whole ordeal to integrate the schedule into you OS calendar.

THE APP IS CONSTANTLY FAILING WITH “sorry something went wrong” every time it’s opened until you force quit or reinstall.

The app is clumsy in design, does not offer “auto pickup” which is incredibly useful and it’s constantly not delivering what it has advertised.

I have not accepted job offers from several establishments because they used this platform. That should say enough.

Perhaps it is because I’m used to the ease and clarity of schedulefly. I find this app confusing, overly complex and all around terrible. In viewing an upcoming shift all positions are jumbled together, there is no day to day organization by FOH title, it’s not even alphabetical. Also, why a shift pool? I offered up a shift and no one can even see it, let alone pick it up. Time off requests are swept under the rug, management can’t find them, and there are only two reasons we should need time off from work- working somewhere else or not in our prearranged availability. There are lots of service industry professionals who preform more then one job in a given restaurant. Like a host that also busses or bartenders that sometimes serve. This app only offers one job title per employee so I can’t tell is “Sara’s” a bartender or server that day. And this is just a review of their app. Their website is equally unnavigable and confusing. It is obvious that this app was created by someone whose career has been in IT and has never worked in a restaurant before. Finally, every time I open the app it prompts me to add their push notifications and I get daily texts even if it’s got nothing to do with my position. I could go on, but I think it’s been made clear. Sending out schedules via carrier pigeon is more effective and efficient then this app.

I love your apps (7punches, 7tasks, 7shifts) and the ideas behind them, I just don’t understand why it’s 3 different apps and not just one ! Having to have 3 different apps to do simple things is not convenient at ALL. You guys could compete a lot better I think against other apps if you grouped all of yours into one and that way you’d get a lot of people interested. Here’s a idea: in the 7shifts app you can simply get rid of the messaging tab at the bottom and turn it into a round section in the top right corner, and it stays in that corner no matter what tab you’re in so it’s easy access (kind of like the account tab in the top left corner) and in its place at the bottom you should put a 7punches tab (put the app logo there but just the fist) put the section there next to the shifts tab to clock in and out and do all the other things you can do with 7 punches and instead of a notification tab at the bottom turn it into a 7tasks tab (put the app logo there but just the check mark) by bringing all the functionality from that app and move the notification tab into a section somewhere in the account tab or something similar. It’s just a few ideas but that would make so much more sense and you would only need one app to do all these things which would be so much better and you wouldn’t lose any functionality cause they’d all be brought over into one app.

I can’t log into this app, only online. Which is annoying AF because I have the right password and username. Might be good for employers but as an employee I find this app to be complete unusable and therefore trash. If they fix the issue where I can’t even log in I will change my rating but until then if I could give zero stars I would

This app is so buggy and glitchy. Shift pool is so unorganized and glitches out by disappearing. I hate having to just endlessly scroll down trying to find the shifts to bid on and then it goes away saying empty shift pool and I have to scroll back again! Please fix your app. Also, a suggestion would be to add filters to make things easier and organized.

I have the app set to give me notifications and they only show up half the time, or if I have the app physically open on my phone. I’ve missed important messages from my managers because of this. I have contacted customer service to see if there is something I am doing wrong and got no reply. Really wish my managers would use normal means of communication (email, texting, etc)

This new update is just too complicated to use! Pleaseeee pleaseeee pleasee go back to the way it was before! The older version was more practical! There’s just to many unnecessary things on the main page, such as the Shift Pool and other information. This new update might look better but what’s the point if the lack of organization makes it hard for the user to follow through with the scheduling? Simplicity is key.

07/17/2022

The idea of scheduling , and offering shifts , bidding on them its all really good , It shows the amount of money you’re making through out the week including tips.
Everything great up until the glitches and it has been very slow lately ,I get logged out off the app very often and when I finally log back in it takes like 3 minutes to load when it finally loads I gte kicked out again . Over all the idea’s good .

I am a lead server at my restaurant. This app keeps getting worse and worse for me. I don’t get notifications even though all my notifications are turned on (on the app settings and my phone notification settings). I can’t even update my photo. It just won’t allow me to select a new photo. I have an iPhone 12pro so I don’t know why this app won’t function. Garbage. Would not recommend if you want your employees to actually get a message.

It is not working on my iPhone 12, it logs out and doesn’t let me in again saying the password or e-mail is incorrect. I reset the password several times, the phone went trough a few updates, the application was deleted and reinstalled still it does not work. This issue persist almost for a year and can’t find a solution to it. Even my supervisors tried to fix it on my phone or request a password reset from their computer. It works on my secondary cellphone though. ‍♀️

I had no quarrels with the 7shifts app until this last update. Was it perfect? No. Was it working? Yes. In my job, we need to know what shift we’re on without pressing five different buttons to get there or see the schedule. I cannot get a look at my week without pressing each day separately. It’s basically one of the worst designs I’ve ever seen. Quite frankly I don’t think the developers actually interacted with the app, just said “Ohh that’s pretty” and let it roll. Not a fan

This review is gonna be pretty much self entitled, but c’mon, if your app takes 10 seconds to load on an iPhone 13 pro every single time, I can’t be the issue here. No matter what those 4 bars of cellular do at the top of my screen they can run all of my other apps instantly, why’s it different here?

It’s a pretty vague (and bold) task to fix and I bet 1 little angry review from me won’t solve much, but please do something about this, not just for me but also everyone, thank you.

So I worked at a place that used 7shifts. It was a great app but what frustrates me is that I’m locked out completely after leaving the old good. I wish I could say my timesheets for all the time I worked there and payroll. This would be helpful since many employers could scam
you out of your final check or could even help out in legal battles to prove you were at work. I feel like there should be a way to view all of this information since I did put in my personal information on too the app. Thank you

I work for a restaurant in Salem MA & we just switched over to 7Shifts from HotSchedules... what a terrible move obviously done just to save a few dollars... there is nothing on this app that is as simple or manageable as HotSchedules...shifts don’t show up or aren’t visible on the schedule portion of the app & the messaging setup is ridiculously bad... this company should actually open up their own app & see how bad it is... but I’m sure we saved $40 a month or something like that… Terrible terrible terrible terrible terrible

I have this app for work and it’s worse than hot schedules. The app logs me out almost everyday. When it logs me out however, I still get app notifications but can’t see them until I log back in. I’ll try to log in and the app will tell me my password and username are wrong. I have to log into the desk version, reset my password, uninstall the app, reinstall the app and then log in. It’s very annoying. I’m a manager so it important the app works 100% so our employees can communicate with us. When it does work, it’s great though but so far it’s not worth the headache.

I can tell that work was put into much of this app, but it just isn’t really helpful at all from a manager’s perspective for one main reason: not being able to make or see a full week’s schedule from the app. It defeats most of the purpose of the app for me, as I have to use my laptop to really get anything useful done. My favorite feature is that it automatically adds the schedule to everyone’s phone calendar(s), helping keep everyone on the same page. That being said, I feel it could be muuuuch better just by borrowing some of the interface they already have on desktop.