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I actually had signed up for an account at 3AM today [3/13/2008] and I just demanded a refund of my processing fee 5 minutes ago. Those people are fruity pebbles!
First off, since I used my PayPal Premier Business Card to pay for the processing fees, the validation number was not showing so, I could not validate. So, I opened a ticket. They responded and said it would take a few more days and to check for the validation number again. OK, no problem. They also added the following:
[quote]
Upon initial review of your account, we have found the following issue(s) that may *restrict your ability to accept sales*:
**Your account is currently marked *inactive*, you will be receiving a parameter error when trying to purchase due to the following reason(s) listed below:
* Privacy/Refund Policies Required *
You must maintain a web site(s) that contains complete marketing, advertising, and product information including valid customer service information, a refund and return policy, our compliance disclaimer and a universally accepted privacy policy.
* Incomplete Site *
Your website is not yet functional and/or the URL is invalid and redirects to an unauthorized URL. 2Checkout requires that all suppliers to have a valid URL with a functional website. It is not necessary for the website to be elaborate; a simple page with information about your products and/or services, your contact information, pricing structure, purchase routine and a refund policy will suffice. Before 2Checkout can activate sales, these requirements need to be met and any transactions, including demo transactions will cause a PARAMETER error return. Upon completion of your website, please notify us at the email address provided below.
* Incomplete contact details *
The Contact Information section of your account pages, including Site description, product description, identification number and type, and your date of birth must be completed. 2Checkout is required to have this information on file in order to send payments to you. While this lack of details will not immediately affect your ability to sell, it is important that we have the information on file as soon as possible. Please complete this section of your account as soon as possible and notify us at the email address provided below.
* Unknown products/services *
We were unable to determine what products or services you are selling. As your reseller, 2Checkout has specific guidelines that need to be followed, including accountability for products and services being sold. Please email us as soon as practical at the email address provided below to explain in detail what you are selling.
* Supplier Site Language *
The manner in which you display credit card logos and/or represent the relationship between your business and 2Checkout does not meet our Site Language guidelines. The credit card associations and 2Checkout's upstream provider are very specific on how they expect the customer to perceive the relationship between 2Checkout and our Suppliers. While these issues will not immediately affect your ability to sell, it is important that your site meet the terms of service requirements as soon as possible. Further information is available at
[url]http://www.2checkout.com/language_guidelines.html[/url]
*Upon resolution of the aforementioned issue(s), please email me at [protected]@xxxxxx so that I may expedite your service.[/quote]
Huh? None of that applied to me or my site. So I wrote back:
[quote]
Did anyone bother to check my site?
* Privacy/Refund Policies Required *
Privacy policy: [url]http://www.supremecenterhosting.com/information.php?info_id=5[/url]
Refund Policy: [url]http://www.supremecenterhosting.com/faq.php?cID=4[/url]
* Incomplete Site *
Nothing wrong with url... [url]http://www.supremecenterhosting.com[/url]
* Incomplete contact details *
I entered that information long before bblair posted the above comment
* Unknown products/services *
When I filled out the form it asked what I was selling. Look at my site... I sell hosting and hosting related services.
* Supplier Site Language *
Until the account is validated and I am able to offer 2checkout as a payment gateway to my customers, there is no point in enabling the payment module or adding any "Supplier Site Language" as it will only CONFUSE my customers[/quote]
Their response:
[quote]
Hello,
Yes, I did bother to check your site; that doesn't exist. The URL you confirmed and provided again redirects to [url]www.trafficcleaner.com[/url] which has nothing but a blank white page. This has been tested on 3 different browsers from 4 different locations. Therefore, I'm unable to review your site and its content, which would also prevent me from viewing your privacy and refund policies or even determining what you're selling with 2CO.
2Checkout is not a payment gateway. We're an authorized retailer. We are the party selling the products or services you're offering. The customer is buying from 2CO, our name appears on their credit card statement and it's our Merchant Account that takes on the risk of doing business with you. You are required to follow the guidelines outlined in the "Supplier Site Language" area of the Terms of Service and Supplier Agreement that you read and agreed to at the time you signed up to do business with us. Please fix the site allowing us to view its content and ensure that you are in compliance with the Credit Card Associations and our Terms of Service and Supplier Agreement. Until we're able to view and approve the site, the account will remain suspended for sales.
Should you need additional assistance, have further questions, comments or concerns, please do not hesitate to reopen this ticket or call our 24 Hour customer care center toll-free from the US & Canada at [protected], Internationally at [protected] or from the UK & Northern Ireland at [protected].
Best Wishes in 2008 -
Bryan Blair
Risk Analysis & Investigation
Prevention and Solutions Team
2Checkout.com, Inc.
[url]www.2Checkout.com[/url][/quote]
Hey Brian... are you smoking crack? My site is not redirecting anywhere!
My response:
[quote]
Nothing wrong with my site... it does not redirect to [url]www.trafficcleaner.com[/url], unless of course you are in a country, such as Iran, that I don't not do business with. Perhaps you need to get a tech person to look at your system.
Your not selling my products, I am. I use a shopping cart that has a 2checkout payment module. All your doing is managing the payment, much like PayPal does, which makes 2checkout a payment gateway.
You can refund the $49. I will contact PayPal about it ASAP.[/quote]
And Brian... again:
[quote]
Hello,
2Checkout *is* selling the products. This is clearly mentioned (multiple times) in the Terms of Service and Supplier Agreement you read or may not have read, even though you agreed to, at the time you signed up. Your account has been closed and your sign up fee has been refunded. 2CO chooses not to support your site and services. Please look elsewhere for your business needs.
Should you need additional assistance, have further questions, comments or concerns, please do not hesitate to reopen this ticket or call our 24 Hour customer care center toll-free from the US & Canada at [protected], Internationally at [protected] or from the UK & Northern Ireland at [protected].
Best Wishes in 2008 -
Bryan Blair
Risk Analysis & Investigation
Prevention and Solutions Team
2Checkout.com, Inc.
[url]www.2Checkout.com[/url][/quote]
That was the quickest business relationship I have never had.
DO NOT make the mistake of signing up with 2checkout, unless you want to suffer like me!
I have been in business with this company as a vendor for the past 5 years. All of a sudden they make my account inactive and I lose my sales. This they did without any prior warning at all. I discovered this on my own when I found all my order links showing a 'parameter error'! When I inquired, they told me that my website was missing a number of documents such as privacy policy, refund policy etc (which is of course b.s; the link to all policies is right there on my homepage and salespages; maybe the person reviewing my website was a blind man!). I gave them the links to these policies and then they insisted that these links must be right on the order page (How am I supposed to do that? Since 2checkout really offers me a payment link redirect and not an order page). I insisted that these links are indeed ON the salespages from which customers would be ordering my products (in fact, not a single customer has raised an issue about these, in all these 5 years btw!).
When that was over they insisted that my salespages had no 'real marketing' at all. I asked what they mean by 'real marketing' since I indeed do the marketing required to sell my products.
At last they insisted that I give them access details to my customer areas (including membership login areas) so they can take a look around. I refuse this, because not only this would violate the privacy of my customers, I also don't trust them enough for that (ever seen a PayPal staff asking you for any kind of 'password/login information'?). This is the only thing I refused them and due to that they permanently set my account to 'inactive' status first and then to dormant status!
That over, I asked them to close my account and give me the remaining $54 balance I had in my account. 2checkout has a different 'release level' for each payment option they offer, in case you don't know, and if your balance is below that release level, then you won't get the money, no matter how much you beg. They said that:
'The minimum release level for a wire transfer is $300, for Payoneer is $20 and for Air Mail check is $100."
Based on the above, my only option was Payoneer. And on top of that - it is not the 'direct bank transfer' option of Payoneer, mind you (which is what I asked for because it is free but again was refused by 2checkout), but instead the MasterCard option which would actually require me to invest around $25 just to get the card! Didn't make any sense to me to spend $25 to get $54 back, so I decided to leave the balance in my account.
I thought (and requested too) that they would make an exception in case of account closure and send me one last air mail check! But NO! They are not humans at all! They are just working machines without any sense of empathy in them!
I am writing this so others know that they treat their customers like dirt, regardless of how long you are doing business with them! STAY AWAY from them! Even Paypal, as bad as they are, is still much better than 2checkout!
Hi,
I have almost similar problem with 2ChackOut
They choose the answers according to their convenience and not according to the exigency of the problem or the interests of the client.
Did you get the refund of $49?
Please share with me the resource where I can resort to the refund of my deposits from them.
I shall be grateful for your reply on my email address: onlinepk@cyber.net.pk
Regards
2CO is not as clear as I would like it to be about their requirements and their customer service is _slow_, at least these days.
I typed in http://www.supremecenterhosting.com/ and it took me to the right page. No forwarding page - No white page. The page is clearly a website hosting service. What I find Ironic is that I had the same problem (except for the blank page) 2checkout said that my page needed to be translated in English. I find that bazaar, because the only language I speak is English. I don't know what it is with Web Hosting Providers and 2Checkout.com. All I recommend is that if you are a Web host provider stay away from 2co. Go with paypal, google checkout, or even have your client send you a money order. It is not worth the headache.