The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Zulilynever received items

I have four different orders that were placed back on July 16 and have never shipped. The promised shipping was 7 to 14 days. Zulily is notorious for long long shipping times. The also will not contact you when an order does not ship on time. You have to keep track of what your orders were, and constantly email them before you will get a response. I had to send three emails about one order before I finally got a response. The responses are all generic, and always say the same thing basically. "it's not our fault, we are having problems with that vendor". The last email I got said they were having problems with their international shippers. They are always having a problem with someone, but it's never their fault. I finally told them to take me off their email lists, since I have no further interest in making purchases through their website. I don't need the headaches.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions