Menu
Zulily Customer Service Phone, Email, Contacts

Zulily
reviews & complaints

www.zulily.com

Learn how the rating is calculated

1.5 182 Reviews

Zulily Complaints Summary

21 Resolved
151 Unresolved
Our verdict: With Zulily's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Zulily has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Zulily. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Zulily reviews & complaints 182

Filter reviews by rating
5
2 reviews
4
1 review
3
3 reviews
2
0 review
1
4 reviews
Sort by:

Newest Zulily reviews & complaints

ComplaintsBoard
R
12:14 pm EST

Zulily sheets

The worst of the worst, if that's at all possible...worse than KMART junk store. Twin sheets felt as though they were made of poor quality paper and were too small for the twin size mattress purchased for. I suspect zulily orders in bulk from China and sells to the unsuspecting American public. The low quality fabric tells the story. Save your money and buy from a decent and reputable store---if there are any to be found.

Read full review of Zulily
Hide full review
ComplaintsBoard
S
7:59 am EDT

Zulily childrens shoe chart inaccurate

I have been ordering from zulily since 2007. There 'customer service' is not the best, but they were always accomodating. I ordered (3) pairs of shoes for my (2) year old daughter who is very tall for her age i. E. Feet ever growing :) i used the shoe chart for each shoes; (2) pairs were toms and the other (1) was luna shoes. Their processing & shipping takes a while too. Upon receipt, i noticed immediately that the toms were way too large and the luna shoes were way too small? I contacted 'customer service' via email as i have done before because its more convienent for me (At the time my daughter was vomiting profusely) . After going back with several different people (Because when you send an email for whatever crazy reason no one person can open the claim & address it / correspond with you until the matter is resolved) , causing me to re - address my complaint each time - taking me away from my daughter, i requested my complaint be sent to a supervisor. Oh, my complaint? Please send me a pre - paid return label so that i can return (Or exchange - which they would not do) these shoes & get my money back. Memeber since 2007, dont forget; spent over $5k since then. The 'supervisors' response, i see we have been very accomodating to you in "allowing you to return your items. It is your responsibility to pay for the shipping and, you will receive a store credit not refund to your original orm of payment. " after all that, i thanked him, for putting this in writing so i could share (With the world) :) buyer be ware! 'customer service' is not for the customer. Its so people can get up in the mornings - afternoon - or night & go to their "job" not career. 'customer service' not so customer friendly : (

Read full review of Zulily and 6 comments
Hide full review
6 comments
Add a comment
J
J
jody b.
, US
Aug 15, 2011 3:43 am EDT

They are claiming to sell items at a fraction of "retail, " but are actually marking some items up SIGNIFICANTLY! RIP OFF and false advertising!

A
A
angrymilly
Houston, US
Oct 30, 2014 7:56 pm EDT

I ordered a leather bag on September 29th, 2014. Here it is October 30th and still has not even been shipped. I will never order anything from this company again. I wonder if I will ever get it.

N
N
Nurse Jamie
, US
Mar 15, 2013 2:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

After I joined the Zulily site I started getting MULTIPLE spam emails a day! Thanks for selling my email address to spammers! I will never order anything from them and have already removed myself from the list but the damage is done and the spam keeps coming.

D
D
duped12345...
Gulf Breeze, US
Dec 12, 2011 5:00 pm EST

Zulily shows nice things on their site but when you receive the item, it is nothing like the picture! This is totally fraud and I think we need to start a class action lawsuit to keep them from perpetuating their scams on unsuspecting shoppers! NEVER SHOP FROM THEM...DELETE THEIR SITE FROM YOUR COMPUTER...

D
D
dvsblnd
Harrison, US
Sep 14, 2012 4:15 am EDT

I can honestly tell you that they prob don't have the item anymore it was either shipped to someone else by mistake and they are hoping to get it back which doesn't really happen. Here is the thing with Zulily they buy items clearance from another company at close out prices and they don't always get what they ordered and they go ahead and put them on the web site as having them before they do so they are selling before they even get the items and at times they don't get all that they bought so the customer gets back that the order was cancelled. I know this for a fact because I worked for them in the beginning we did all of there warehousing and shipping before they bought there own distribution center. They should just be honest with the people and tell the truth about things instead of avoiding them.

D
D
decheninbt
, TH
Jul 17, 2012 8:56 am EDT

This was my first time placing an order from Zulily for about $400 and was really excited to receive the packages since i had ordered a birthday dress for my daughter's first birthday but i was really really disappointed to know that even after two months, it never arrived. So i contacted customer care and gave her my order number and she said it was cancelled but had no idea why and said she would check and get back to me within 24 to 48 hours. After two days of waiting, i still didn't hear back from Zulily customer service. So i called again and this time they said the same thing. It was very frustrating because first of all my daughter didn't have a birthday dress, secondly the customer service was of no help to me and had absolutely no idea why it was cancelled or more, i wonder if they even understand the term "customer service" plus, i used my platinum American express card and i have never had an issue with the payments. Zulily caters to a lot of customers especially focusing more on moms and children, it is rather shameful and not acceptable if they are not able to pertain to peoples needs as promised.
If you would like to check with my order numbers, here they are #[protected] and #[protected] I am still waiting for an answer as to why my order was cancelled.
Best
Dechen

ComplaintsBoard
N
12:31 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily order and paid for in november

Ordered and paid for two childrens gifts the later part of November and paid through PayPal. Received confirmation from Zulily and PayPal thru email that they would be delivered before Christmas, Dec. 12, and Dec. 14. The order number are [protected] and [protected]. Checked on deliver date through Zulily about Dec. 16 and could not get a reply. Finally got through the phone on December 18 and was informed the toys have not been shipped would be shipped overnight with an email confirmation. Have not received an email and cannot get anyone to give me any answers. I am a widowed 70 plus, live in the country and do not drive and live on a limited income. This is not right for those kids and for other people to use what money I do have. Please help.

Read full review of Zulily
Update by Norma J. McCoin
Dec 19, 2014 12:15 pm EST

Ordered two childrens toys for my great grand children in November and paid for them in November through PayPal. Received confirmation on November 26 and said they woud be delivered before Christmas. On December 14, checked to see where the shipment was located and got no reply. Called on December 18 after numerous attempts before to contact someone. Finally got thru and they said it had not been shipped and would be shipped overnight and would send me an email to that effect. As of now, no word.
I am over the age of 70, live in the country that is rural, do not drive and live on a limited income. Now what do I do so the great grand children will have a Christmas present!
Please help.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
9:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily quality, shipping and policies are not as they seem

After waiting 6 weeks for my order, I received two items of the 6 or 7 I ordered and they are AWFUL, poor sizing, materials are cheap and poorly made. Before I ordered I made sure to check the return policy: "If you're disappointed with your order, please contact our Customer Service team. We are never able to accept returns on intimate apparel, shapewear, swimsuits or rashguards, or any personalized items. Unfortunately we are also unable to facilitate exchanges." I didn't order intimates, swimsuits, shareware, rash guards or customized items and yet the person who got back to me said they don't typically accept returns but would make an acceptation for these items, and that they could not guarantee the same for the other items I ordered at the same time but still have not received. IRRITATING!

Read full review of Zulily
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
5:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zulily refund

Should have read complaints about Zulily before ordering. It would have taken over a month to get my order. I called to cancel about 5 days after I placed my order and a very nice woman said she would give me a full refund including shipping. I got the refund minus ^6.95 for shipping. Zulilly orders from another source. Never again. Also, do reviews of the products they sell on other sites. Even better, don't order from Zulily. NO BARGAINS here.

Read full review of Zulily
Hide full review
ComplaintsBoard
C
10:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily everything was wrong

Do not order from this website, especially if you intend to buy a lot of items.
Let me begin with the small bit of positive I have to say: All but one item out of 19 fit me. That's it. That's all I've got. I received 6 shirts that, while lovely, I will only wear when I have the time to hand wash them despite their being advertised as machine wash. I received one shirt that has no tag so add that in to the hand wash only too. I received a pair of jeans advertised as skinny but that are actually boot cut, a pair of flats so poorly made that you can see my toes when I walk, a necklace advertised to be rose gold but is actually yellow gold, a dress that is advertised beautifully but actually has a slit up to my crotch and slits on the sides of my breasts so it will have to be altered to be decent to wear, and worst of all a coat that was just completely the WRONG coat, as in not the coat I ordered at all it doesn't even resemble it.
The very worst part is that I still have a couple of items on the way. My entire order was due to arrive on 9/1/14 about two weeks after I sent in the order, but most items have arrived well after that date and it is 9/10 and I am still missing some.
When all of this was brought to the attention of customer service they said they could not send me the coat I ordered because they don't have it, and gave me a measly $10 credit for their website, as if I would order anything else from them.

Read full review of Zulily
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
5:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zulily wrong order / phone disconnected

Ordered a bedspread supposed to be violet they shipped a blue one. I called their customer service and was met with an ad saying I had won a $100.00 Walmart gift card and a gas card. I said I do not care about that I want customer service. The lady said that the number I dialed was no longer valid and she was going to process my gift cards AND THEN SHE WOULD DIRECT ME TO ZULILY. I asked again for customer service at which point she said I must receive the gift card first. I hung up on her and e-mailed the company. NEVER EVER will I order from this fraudulent company. Run people! Run the other way!

Read full review of Zulily
Hide full review
ComplaintsBoard
A
4:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily defective or used merchandise

Don't believe fake good reviews. Girls Jelly the Pug outfit from Zulily was sent in bad condition. Looks like second hand stuff, very poor quality. Not real Jelly the Pug merchandise like boutique stores sell. Clothing is stained and stretched out. Didn't expect Zulily to sell returned or 2nd Class merchandise. No warning about this on their website. Seems Zulily is a bait and switch scam. Will file a Consumer Report against them. Buyer beware!

Read full review of Zulily
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
5:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zulily email opt out a scam

When I signed up to this web site, I specifically opted out of ALL e-mails except those specifically regarding any orders I place. The following day, I started getting e-mail advertisements from them. I clicked on the opt-out link, which said it might take up to three days for the request to go through, which is BS. I will never order from the just on general principles. I don't like the way they do business from the get go.

Read full review of Zulily
Hide full review
ComplaintsBoard
K
11:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily cheap products, wrong sizes, slow shipping

Do not buy from zulily! There shipping takes months. I literally waited over 60 days from most of the items. The clothing and items are made from china and very, very cheaply made. A skirt was actually different colors from the picture and did not slightly match the shirts I ordered to match the skirt. This skirt and other clothing (Shirts, dresses, etc.) were made with such cheap material it looked like paper instead of material! - the worst material i've ever seen! I'd be embarassed to wear them! I haven't even seen such cheap material, and beware that the way they photograph the items, they look much better in the photos. Also, the sizes are sooooo off. I ordered size large and most of them were comparable to a size small! There is no returns or credits and you are stuck with the items. Cheap, cheap, cheap! I never make complaints and am normally very easily pleased, but most everything is sooooo cheap that I am actually angry!. It's like a bait and switch fraudulent skam! Please save your money and don't be fooled!

Read full review of Zulily and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Disgusted Lady
, US
Feb 24, 2016 6:56 pm EST

Twice I ordered from Zulily and they just send both times wrong sizes and poor quality. Last item I ordered was suppose to be a dress, (One Size Fits All) well they sent me a tiny pullover sleeveless that would fit a small child, not for women. It came from China, and they did not announce this before hand. I'll never ordere again from them.I just want to warn everybody else, Don't Order From Them. They will ripp you off.

ComplaintsBoard
K
8:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily horrible shipping

I had been a member of Zulily for months before I ever made a purchase. When I finally did, it was for a luxury leather handbag that I was SO excited about. Too bad for me I had no idea that it would take more than 2 weeks for my bag to even leave the designer's (not Zulily's!) warehouse... unacceptable. Then it took another two weeks for my bag to arrive from Zulily. I thought maybe because the bag was made in France that's why it took so long, but upon reading other customer reviews, looks like this is the case not matter the location. I will likely never order from here again and would rather spend my money on hautelook.com or Amazon. Zulily needs a SERIOUS change in shipping policy. Don't order from here if you expect to not have to wait an entire month for your order to arrive.

Read full review of Zulily and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
N
N
NOT real LEATHER
Tempe, US
Jan 09, 2015 4:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They need to honor their products!

N
N
NOT real LEATHER
Tempe, US
Jan 09, 2015 4:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered a LEATHER Handbag by Segoine En Cuir. When it finally arrived the handbag was plastic and NOT REAL LEATHER! I was scammed. Orders take forever to arrive, the clothing is misfitted in someway. I had ordered a two piece anti-aging set. part of the producct arrived the Timeless skin Anti-aging product do not arrive. NO refund, or nothing has been added to my ban account. NOT a happy customer. I will never order from them agian!

ComplaintsBoard
T
6:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily toxic smelling sheets

Long but worth the read... Be very very aware of any sheets with no labeled company name that you try to order from zulily. I received my order yesterday put them on my bed just before going to sleep. I'm not allergic to anything but while putting them on I started coughing and sneezing, the cough was a strong tickle nearly a choke, but I didn't think to think that it was from the sheets! Then I laid down and kept itching, and the room filled with a very strong toxic smell. I laid there for like 30 mins or so trying to sike myself out that it couldn't be the sheets! So then I put a blanket on top to avoid the itching and said I would take them off and wash them in the morning, sure enough the itching stopped instantly but the smell was still there and getting worse. I started getting paranoid and feeling sick all at the same time. I had to remove all sheets and pillow cases and put them in the next room until the a. M. Then had to air out my room. This is ridiculous, it's now 2 a. M and the feeling it gave me kept me up researching reviews to see if this has happened to anyone else. It's very sad that zulily would sell something soooooo toxic and risk a person's health over a few $ profit. I never take time to write a review whether good or bad and I am a frequent online shopper so take my word this is a (Very serious issue). I will be contacting zulily in the a. M. With prayers that they refund my $ for these sheets and I throw them far far away. I wouldn't even take the risk of washing them then using them. Their lethal in my eyes and i'm being very serious.in fairness I placed like 5 orders with in one month. Yes shipping is horribly long but I did expect that based on what it says in the site. I have yet to receive a lot of the items but waiting patiently. Also I ordered some super cute leggings with crystal like buttons on the sides in two different colors. One pair was missing a button and it was so obvious. I called zulily, the rep was beyond nice, she said she would give me a refund to my credit card, also a credit to zulily and also to keep the leggings! That was great! I haven't received the refund yet but that was only a few days ago so I will stay in high hopes. My #2 complaint is if you pay with a credit card. They charge your account to make sure the funds are there, then reverse the charge back to your bank account until it is ready to ship, then recharge your account which could be a month or so later, but the second time around they don't charge it as the total amount for that particular order as they did the first time. They charge per item shipped so if you have 20 items on that one order and they all have different shipping dates, then zuilily will charge your bank account 20 separate times! Really? They don't inform you of this in advance either! So here I am looking at my bank account with about 10 different charges and it looked like someone had hacked into my zulily account and started making unauthorized charges. I called about this and they said by law they can't charge the account before shipping? Hmmm never had any problems with amazon? Or the likes of any other company for that matter... I was still willing to give them a try after that because customer service was extremely nice. But after this smell and my life and health being at stake, i'm soooooo over it! I'm sad about it lol. I really wanted them to work out, but after reading reviews after the fact (Shame on me) seems like there hurting people more so than making satisfied customers, to create longevity within their business. Oh well god exposes all things in due time! If they are purposely selling low quality unsafe products and portraying selling it as brand items at a discounted price then they might just find themselves with a class action lawsuit! Especially if they end up selling these toxic products to hmmm lets say an attorney or a doctor! Sad thing is I would have never wrote a review over the other mishaps, but I refuse to get sick or die from some sheets nor let anyone else! It's hours later and I still have a headache uhhh...

Read full review of Zulily and 23 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
23 comments
Add a comment
M
M
Morgensone
, US
Jan 29, 2012 4:24 pm EST

I placed on order on January 2, 2012. It took over 22 days to receive it. The tracking number was for UPS but I finally found the package at a post office in another city. Zulily explained that it take 10 days to process an order...that is absolutely ridiculous... generally I received my orders from other vendors before Zulily has ever processed one.

B
B
Bisabone
, US
Nov 21, 2011 5:49 pm EST

Never Again! I have now been waiting months for my entire order and the status on the website says STILL that part of it will be shipped in 2-3 weeks! Part of the order arrived yesterday with the top and no bottoms. I wonder if I ever see those?!? There are so many other online shopping sites. I will never use this one again.

P
P
peg lew
Redwood City, US
Feb 01, 2015 8:37 am EST

ZULILY.COM has been bombarding my account with junk email and I did NOT even purchase or sign up with them! There is no UNSUSBCRIBE button to STOP their incessant emails. Thank you for any help to force them to stop this abusive practice.

S
S
Sibbide
, US
Jan 28, 2013 12:59 pm EST

This is the words company I've ever bought anything from on the internet. Bought a bed. Took forever to get it. The posts were too low. Couldn't get a refund. Couldn't get replacement posts. Real $#*! on the phone who didn't care. Don't support this scam business.

B
B
Bixone
, US
Jan 04, 2013 3:58 am EST

Cheap is right. Quality terrible. I ordered maternity, baby and toddler clothing. All are of very poor quality. Would send back, if I could. Order came in three different shipments and only one of those arrived in time for Christmas (order was placed on Dec. 17). Will NOT buy from site again.

A
A
Alimee
, US
Dec 02, 2012 8:29 am EST

Its very hard to get a deal, their prices sometimes are higher than other places. I can get better deal in Amazon and have fast and free shipping.

R
R
Ralfinio
, US
Oct 03, 2012 8:28 am EDT

Bummer - 1 month later I called and 3 out of 4 orders had not even shipped! And they had charged me right away! I did get a complete refund but not not not worth it!

T
T
Tierra
, US
Jun 21, 2012 3:05 am EDT

I am from Australia, it took over a month for my order to arrive. The product was not as good as it looked in the photos. also be aware! My credit card was skimmed after this purchase in America! Not happy not a secure site! Be very careful!

T
T
Tilkore
, US
Feb 11, 2012 3:33 pm EST

I never received my item after a month. I had to call them and they told me my order was canceled. Very disappointed in the experience and will not be using them again.

N
N
Neivo
, US
Dec 19, 2011 6:14 pm EST

Be sure you know your labels. I ordered from MishMish - Mish Boys through Zulily. The quality is AWFUL. I truly overpaid for outfits that I can't even give to the thrift store. Cheap cheap cheap. As with other reviewers shipping was very slow. a real disappointment. and no returns/refunds.! awful!

ComplaintsBoard
C
8:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily items still not received

I ordered items on 12/26. They are still not here. I have wasted so much time tracking my packages and at this point they seem to just be lost in space. UPS says they are with the post office but the post office shows they still haven’t received the package from UPS. None of the items are returnable, and for $9 in shipping (for only $30 worth of merchandise) I expect them to arrive in a timely fashion. Never again. For additional reviews go to sitejabber.com. It’s the same complaints as mine over and over (with additional complaints in regards to quality of items).

Read full review of Zulily
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
7:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Zulily where to begin?

Absolutely horrible customer service (if you can call it that) - overly inflated "retail prices" mislead customers - expensive shipping for a few items completely takes away any "savings" - return policy non-existent - and when they credit $5 to your Zulily account for a problem you end up having to spend more to realize the credit. And we need to hold them responsible for NOT providing locations where the merchandise they sell is actually made - not where the corporate headquarters are - or the design team - but where the garments and toys and shoes are made. Most of what they sell is Made in China - something you don't find out until you get it home - stuff you would never with confidence put on your child. Their sizing charts are undecipherable and irrelevant given that every manufacturer - particularly with children's clothing and shoes - size differently. I have bought the same size shoes from different manufactures from them and they all fit - or don't fit - my daughters differently.
And finally - beware of there delivery system. I have found their courier - DPD - to be unreliable. They have left packages for me with neighbors - then claimed to have left the package with me - and that I signed for it! I have a friend in Rome who they actually closed his account due to their courier not delivering packages that they claimed they had. Zulily blamed him - refused to refund the cost of the parcel - then when he complained too loudly - they simply cancelled any outstanding orders he had placed and closed his account. Caveat Emptor.

Read full review of Zulily and 1 comment
Hide full review
1 comment
Add a comment
P
P
Paula Siragusa
, IT
Sep 26, 2014 3:33 am EDT

Have had a similar experience with zulily uk - sizing is all over the place and delivery times are horrible - plus shipping costs are way too high in this day and age when just about every e-retailer ships for free.

ComplaintsBoard
S
4:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily no incentive to shop there anymore

I've spent thousands of dollars here. Sometimes I get lucky with some pretty things, other times I get some cheaply made things. Zulily is rich with the help of suckers like me. I absolutely love the things that I can't find anywhere like certain items for my children. But the items for adults are usually blah. Cheap and thin & well ugly. They look fantastic in photos but in person, they are awful. There are items on zulily that are not original on zulily. Don't let them fool you. I google brands and prices and find them almost 20% cheaper and with coupon codes elsewhere. Make sure you always look elsewhere first. Maybe, zulily will catch the hint and place an appropriate sale price on their items if they want to claim its a real discount. What I really hate is that they are giving me less of an incentive to shop there. And, I was an ideal customer. Shops on the site everyday, spends hundreds at a time. Where's my incentive? Do I get a coupon code? Nope! Do I get free shipping for more than just 1 or 2 days? Nope! I'd like some credit for shopping so much and spending so much money! Free shipping for the remainder of the day isn't going to cut it. After all, if I just purchased some items, I'm done shopping for the day so what good is the free shipping for the remainder of the day doing?. Like I said. Google items & coupon codes before you shop on zulily because most likely you will find the same item on sale elsewhere and for a significantly cheaper price! Sorry, zulily. You need to compete with pricing now! It's one of those kinds of decades!

Read full review of Zulily and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
U
U
UrbanDiva777
, US
Nov 10, 2015 11:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

I still shop at Zulily because I love the store, and have only been dissatisfied enough with 3 items out of about 30 to where I felt the need to send them back. That is pretty amazing in my opinion. They always have so many different things that I cannot find anywhere else and a lot of the times they are definitely cheaper or comparable to the same items that I am able to find just like what they have on their website. However, I have also wondered many times as to why they do not have any incentives also. I think that they should like everyone else does. Lord knows that I have spent a ton of money on that website as well. I understand what you are saying and completely agree, TexasBelle. That is the LEAST that they could do. Also, I agree with you on the free shipping AFTER THE FACT also. That is almost like a slap in the face, isn't it? Haha. Hopefully one day they will come up with something better for the shoppers like ourselves and give us some type of discount, coupons, etc... for spending so much damn money there. :)

A
A
Arizona Girl1
Peoria, US
Nov 22, 2014 8:55 am EST

I've spent a lot of money on this site just while Watonga for my items to ship. But after receiving all my items realized the quality of some things was very poor. It is hit or miss on this site. Will not shop this site again.

T
T
TexasBelle
fredonia, US
Jan 27, 2014 3:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It seems to me that you must be at least minimally satisfied with what you have bought at Zulilly, or you would not have spent "thousands" of dollars. There are coupon codes online for Zulilly. Whether they are valid or not, I cannot say, but it would seem to me that you would have stopped ordering from them a long time ago.

ComplaintsBoard
J
3:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily poor quality - bad sizing 3-4 sizes too small!

Have ordered over $200 in clothing. 3 blouses and 4 dresses. All were made of thin, rough, see through fabric, with stray threads everywhere. I ordered 2x, and they sent 2x, but upon inspection the clothing was really a regular women's small or medium. They do not take returns, so basically, you buy it, you're stuck with it now! You can find better quality clothing at Family Dollar Stores! DO NOT ORDER FROM THIS SITE! YOou WILL regret it!

Read full review of Zulily
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
3:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Zulily order process too slow

I received an email about items for sale and wanted to try it out. The items were cute for kids and the maxi dresses were priced right. Then I saw Gucci sunglasses and decided to buy them. Unfortunately, since this was my first time ever using the site, I was not aware of the actual shipping process which could take 10-17 days before the item EVER leaves their warehouse, & then of course the slowest method of delivery ever! So long story short, I was buying the maxi dresses for my vacation scheduled 3 weeks after my purchase and had to cancel those dresses since they wouldn't come in time for my trip. I decided to take my chances on the other items and wait. Some of the items came in 3 weeks. Though the glasses were a Valentines gift, I finally received a yesterday (March 2nd). I would say if you need to order things and its not time sensitive, you can shop here. But considering today's technology & sites like amazon offering next day delivery, it's not worth the wait for me. I will probably not use the site again unless the sipping process improves. Also, there is confusion as to what is being charged once items are cancelled. I couldn't figure out what I would be charged for. It also took forever for the charges to hot my account.

Read full review of Zulily and 3 comments
Update by Sandra VE
Apr 24, 2014 1:56 pm EDT

Yes...the sunglasses wer original and very nice.

Hide full review
3 comments
Add a comment
A
A
Alice Jean
, US
Apr 28, 2016 1:09 pm EDT

Took long time to ship three items. Was finally offered a cancel for an item that never shipped but they shipped anyway after. One item so ugly, unlike advertised photo and also a size much larger. Can't wear. These are unbelievably cheap quality and very poorly made. Loose threads. Please do not trust the ads and photos! Also the care of the clothes as they warn to not tumble dry or machine wash and told it's best to dry clean.

C
C
cupcako
San Francisco, US
Apr 23, 2014 12:34 am EDT

Hello! Were the sunglasses original? I am scared to buy a pair and them being fake.

C
C
cupcako
San Francisco, US
Apr 23, 2014 12:33 am EDT

Where the sunglasses good? I'm afraid to buy a pair and them being fake.

ComplaintsBoard
S
10:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily ordering/customer service

Do not use Zulily! I understand how their shipping works so I expect things to take longer. However this time I never received my order. I instead received an email saying the shipper couldn't deliver for some reason so they returned it and they would not reship and I couldn't re-order my items. When I emailed customer service there was no explanation given as to why I couldn't have my order. They were un-apologetic. Do not waste your time with such a poorly run company. I'm sorry but I'd rather pay a little bit more than deal with an unprofessional business like this. They can have their "deals'. They aren't deals if you can't get them.

Read full review of Zulily
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
1:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily bait and switch

Please beware of this website! I recently made an online purchase from Zulily.com. I ordered a Michael Kors sweater and received another brand altogether. I received a ParisParis made in China 'off' label brand. Not the Michael Kors label as advertised, described and sold. A complete bait and switch resulting in paying an inflated price for a cheap off label brand with no return options as all sales are final.

Read full review of Zulily and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
D. Matthews
Saint Augustine Beach, US
Jan 27, 2015 9:16 am EST

I ordered two pair of clark shoes from this company and found a used "toe cushion" stuck to the paper inside the shoe. What that tells me is that Zulily should be more transparent with consumers and tell us that we are buying low quality and used items. I was in shock and will never ever order from this company again. It's best to upfront; that's what put this buisness to shame. False advertisement….Shut it down America!

G
G
Gessenia Carrizales
, US
Jan 16, 2014 7:20 pm EST

So it's the 1st and last time I order from zullily.com. I orderd sum michael kors glasses supposly its the real brand there marked made in china. Yes... I was surprised since I usually buy MK brand at macys and none of my stuff has made in china marked. I do believe this website is a scam and the worst part is that you cant return the product. Really upset :-(

ComplaintsBoard
M
1:28 pm EST

Zulily shipping takes way too long

Shipping takes way too long. First time using this site and ordered multiple items for Christmas gifts. One order finally came in yesterday. However, it was super cheap quality. It was a knitted scarf that was already unravelling and had a chemical odor. Zulilly did refund the money and gave me an additional credit. I am still waiting for the rest of my order and am dreading that the other items maybe a poor quality as well and I would be too embarrassed to give them as a Christmas gift.

Read full review of Zulily and 1 comment
Hide full review
1 comment
Add a comment
L
L
L. Watt
, US
Oct 28, 2014 11:27 am EDT

Zulily.com-This is the first time I have ever ordered from the website. I placed an order for a dress and sweater on 9/28/2014 . I have not received either item as of yet. The order status for the dress is out for delivery on 10/28/2014 and the sweater order states in process. It really shouldnt take over 1 month to receive items. I will never order from them again.

Zulily Customer Reviews Overview

Zulily is an online retailer that offers a wide range of products for women, children, and home. The website has received positive reviews for its unique and affordable products, as well as its user-friendly interface and customer service. Customers appreciate the daily deals and flash sales, which offer significant discounts on popular brands and products. Zulily's selection of clothing, accessories, and home decor is diverse and constantly updated, ensuring that customers can always find something new and exciting. The website's mobile app is also highly rated, allowing customers to shop on-the-go and receive notifications about new sales and products. Overall, Zulily is a great option for those looking for affordable and trendy products, with a focus on women and children's fashion.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Zulily contacts

Phone numbers

+1 (877) 779-5615 +1 (206) 724-0500 More phone numbers

Website

www.zulily.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Zulily?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Zulily Customer Service. Initial Zulily complaints should be directed to their team directly. You can find contact details for Zulily above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Zulily. Discuss the issues you have had with Zulily and work with their customer service team to find a resolution.