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Zulily
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Zulily
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157 complaints
21 resolved 136 unresolved
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F
10:58 am EST

Zulily - their blanket looked like something out of goodwill

I bought a cute baby blanket at zulily for a baby shower gift. It was in a sealed bag with a hanger and it looked beautiful, it looked like an expensive blanket. I took it out of the bag to wrap and the other side looked horrendous. It looked ragged, pilled, like an old blanket. It looked like something out of goodwill. They made one side beautiful and completely cheaped out on the other side. I don't understand how they can sell such shoddy items. I had to immediately go to a baby boutique and buy something more suitable. I'm so glad I looked at the other side of the blanket, I would have been mortified if I had given this as a present.

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D
5:19 pm EST

Zulily - horrible service... and I mean horrible

Great prices, true. Horrible service... And I mean horrible. It takes forever and ever and ever to get your items.

One time I contacted them three minutes after I placed an order because the delivery address was not listed correctly on the confirmation... It was right when I placed the order. I was told they would get back with me three weeks after I placed the order to say that they had given the correct info to the vendor. Two weeks later it arrived at the wrong address over two weeks after that they e-mailed to say they could not contact the vendor. Sorry.

It is unbelievable how bad their customer service is. Only order with the understanding it will take 5-6 weeks to arrive... And you can't change your order or get a refund.

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1 comment
M
Jun 16, 2012 5:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Wish I'd looked for more reviews before using Zulily. More than 2 weeks after purchase until the first baby gift even shipped. Second gift is MIA. Will never use them again.

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T
3:16 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily - terrible customer service and cancellations!!!

I will delete emails and my shopping app for zulily. I have had numerous orders take a month before arriving. I ordered emu boots 16 days ago and they still haven't shipped. One pair they cancelled yesterday- which I was expecting since they had spelled the name wrong and I figure priced them $100 below what they should have priced them. Comparing the boots I ordered to the rest, it appears they should have probably typed in $154 instead of $54. It was no surprise to me that they just cancelled the order. I used my $10 in store credit and I am done shopping there for good.

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A
5:21 pm EST

Zulily - don't bother with this site, it's not worth it

I have to echo the other reviews I've read here. Terrible customer service and ludicrous shipping delays. I inquired as to why my order was going on three weeks before even being "transferred" to Zulily for shipping to me and they just vaguely blamed it on the manufacturer. A week later, I received an email that they'd be unable to fulfill my order (took that long to learn that?) and offered me $10 as compensation. Hilarious since their basic rate shipping is $6. Thanks for the big $4 "credit, " Zulily. Don't bother with this site, it's not worth it.

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1 comment
N
Nov 14, 2012 12:42 pm EST

i have ordered 3 weeks ago they took payment straight away but are denying it
they are a joke there is no way i will order again
i ordered boots for my daughter
i have been ripped off basically
not happy at all
i have not read one nice review :(

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J
9:26 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily - terrible business

I have to echo the other reviews I've read here. Terrible customer service and ludicrous shipping delays. I inquired as to why my order was going on three weeks before even being "transferred" to Zulily for shipping and they just vaguely blamed it on the manufacturer. A week later, I received an email that they'd be unable to fulfill my order (took that long to learn that?) and offered me $10 as compensation. Hilarious since their basic rate shipping is $6. Thanks for the big $4 "credit, " Zulily. Don't bother with this site, it's not worth it.

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P
8:26 pm EST

Zulily - order months and months in advance if you want something

I ordered Christmas presents for my girls 3 weeks before Christmas. 3 DAYS before Christmas I get an email saying sorry for the inconvenience but we aren't shipping you your item at all. You'll get a refund within a few days and a paltry $10 credit towards another purchase. We go out of town and stay with family for Christmas so I shop online and have items sent there. This is the first time I've used zulily, After getting this message I called to find out what has and hasn't arrived at my family's home and apparently only half has come. Hopefully the rest arrive in time and Christmas wont involve me explaining to my daughters why its a bad idea to trust shipping times online and to order months and months in advance if you want something!

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T
3:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I should have known better! As before- my order has not arrived in time. Oh, they took the money out of my bank account weeks ago BUT I have yet to receive my order. There is no phone number i can call and no website I can find to inquire about the whereabouts of my order. It's my fault, because I KNEW the promise of "receive before Christmas" did not state...

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T
7:57 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Zulily - failure to deliver item on time

I ordered the item on 11/24 and expected it to ship within 10-14 business days as the email said. When I contact customer service the rep said it could take up to 4 weeks for the manufacturer and then an additional 10-14 business days for Zulily. Then stated that I could cancel my order. I replied, no resume the order and got no response. A week later I called customer service and they still couldn't tell me if my item would arrive in time for Christmas. They asked if they could call the vendor on my behalf and I curtly declined their offer. I called the vendor and she was "driving in her car while on the phone" and explained that the manufacturer had suffered from a widespread flu outbreak and a bad snow storm. She is supposed to get back with me to ensure the item will be delivered by Christmas. Still no word.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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P
6:16 pm EST

Zulily - that sort of turnaround time is absolutely unacceptable

I wish I had the opportunity read the reviews on this site before ordering from Zulily on the advice of a friend. While it appears they have "really great deals" on paper, you really need to consider if the wait and potential for disappointment are worth the so-called "bargain". I ordered 4 items 2 weeks ago, and just received an e-mail saying 2 of my 4 items aren't available, and the other 2 are still in line for being packaged and shipped. I'm hoping I receive them before I'm supposed to gift them at Christmas time, but I'm not holding my breath since it's more likely that I'm going to receive another e-mail telling me my other items also aren't available. In the meantime, I've already purchased backup gifts for those two members of my family. In this day and age, that sort of turnaround time is absolutely unacceptable.

Then they try to give me a $10 credit at the website - like I'm really going to EVER use them again. No thanks, guys.

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S
1:39 pm EDT

Zulily - work hard for my money and certainly don't wish to share it with a company of this type

Placed 1st order on 10/8 and two other orders a few days later. Have received nothing as yet but credit card bill of $152 which I've already paid reluctantly. Now I find this site and read these horrible reviews. These are Christmas gifts but I wonder if they will even be worth given after reading all this. I feel sick! Work hard for my money and certainly don't wish to share it with a company of this type.

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T
12:39 pm EDT

Zulily - so clearly the merchandise is &rejects& from distributors

First/last order with them took over 1 month to fill. Book was warped, button misaligned on hat, stitching on a button of a shirt clearly not matched to other stitching. So clearly the merchandise is "rejects" from distributors. And no refunds. Stay far away!

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1 comment
B

I am glad you told me.. I did sign up for there daily views, but as soon as I am looking things up on here they will be deleted.. Thank You

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M
4:19 pm EDT

Zulily - don't disappoint yourself or a loved one

If it seems to be too good to be true; it usually is. No returns. Duh! Wow. Just. Wow. My three year old daughter loves receiving packages. Not today. My husband and I had to explain to her that the clothes were unwearable. Did they go through a shredder? I'm serious. They 100% misrepresented the clothing on their site. The quality is lower much lower than expected. zulily's a complete waste of time and money. I have one more order on the way. I'll absolutely report back in a month or two. Trust the reviews. Don't disappoint yourself or a loved one. Sad.

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M
3:22 pm EDT

Zulily - avoid at any cost guys

I've ordered from this site a few times, and each time I've waited over 3-4 weeks to get my items, with no update communication from the website. I also DESPISE the no returns. Every single item I have been interested in during the 2 years I have been a member has always been non-returnable. This is just not possible with little kids. I'll stick with Hautelook and Gilt from now on. At least they have return policies on their kids items.

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C
7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Zulily - shipping scam

This company has the worst shipping policies that i have ever seen. My purchase (If they actually follow through with shipment) is supposed to ship 3 weeks after purchase. In this day and age this is just ridiculous. Wish i had done my homework beforehand and knew of how many wait for weeks and never even receive their items. This is a total scam because this company takes money for a purchase immediately - - - am i providing them with a loan or something? Really. If a customer pays for an item, they should not have to wait a month to "possibly" receive it.

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2 comments
T
Jan 27, 2014 3:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

After much wrangling and having to get rude (I really hate that !), Zulilly offered me a $15.00 credit. I didn't bite and wrote them a long email outlining the problems I had with them. After getting very angry, and telling them so, as well as informing them that I intended to post at this site concerning my experiences, they offered me(this time one of the big boys handled my email) a further $20.00 credit. Not expecting much, I ordered a pair of boots. I must give credit where it is due and say that this transaction was just right on. They shipped two days prior to their estimated ship date, the merchandise is great, exactly as pictured, and very satisfying. I still would not recommend them to my friends and have informed them of that in a letter congratulating them for this transaction. I hesitate to order from them again, but will do so if only to see if they maintain the service I just received. I do not relish dealing with a company which forces me to become angry and rude in order to get what any customers has a right to expect, but I believe in giving credit where credit has been earned and they have earned it. I also have to weigh the sheer numbers of transactions this company must make in a day against the few complaints here. I recognize that there must be many who just do not make their problems known to the public, but I am willing to give this company another chance. I wish there was more followup on this.

T
Dec 14, 2013 11:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Bought two pairs of boots on 11/27. Order confirmed and my money went into their account immediately. Promised shipping was for four to fourteen days. It is now December 14, seventeen days no matter how you look at it, and not one word from them as to whether the items have shipped. Wrote a complaint letter, got no response. I am now afraid that my money is gone and there will be nothing to show for it. They would have to give me more than $15.00 to get me to recommend their site to anyone I know. I plan to warn people in my circle of friends. I will avoid this store in the future. I sell things online and I know how long shipping an item should take. They haven't come close. Am beginning to wonder if the whole thing is a scam. In addition(will reserve definite opinion when, (if ever) merchandise is received) but I have some doubts about there ability to sell $59.00 boots for $16.99 and still make any money.

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ADVERTISIMENT
A
5:37 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered some bikes for my triplet toddlers from here 4 weeks ago. Although two bikes arrived in two weeks, the other is MIA. Try explaining that to three 2-year olds who know have to share two bikes. It is ridiculous! Even after the customer service team looked into the matter, they couldn't get it straight. I was provided a tracking number and was told...

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N
8:51 pm EDT

Zulily - wow-this online store is one to avoid at all costs

Wow-this online store is one to avoid at all costs! I placed a order for 3 pairs of shoes-its took 2 weeks to process, finally called customer service and was told that two of the pairs were not available. Then it took me another 10 days to get my money back. Finally received the one pair of shoes-but it took close to a month! Very shady, great prices-but who wants to wait a month to receive your items?

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1 comment
T
Dec 14, 2013 11:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I wish I had known about this website before I bought anything. I've had the same trouble with shipping the item and am beginning to be nervous about the quality of the boots I bought. I have had trouble getting them to even acknowledge my complaint emails. Maybe need to call them. Definitely not my kind of place and I am sorry I dealt with them. I wonder if anyone has any other comments on the quality of the merchandise.

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P
4:44 pm EDT

Zulily - save your time, money and happiness, shop somewhere else

I wish I would have checked out the reviews and their facebook page BEFORE ordering - No refunds - endless waiting - bad customer service they have it all!

I was shocked to find out they even have complaints against them with the BBB - what kind of place is this?

The shipping is outrageous where is the real discount? Some of the items are available on other websites at lower prices. I feel like I have been scammed. Its also very difficult to cancel getting their emails.

Save your time, money and happiness shop somewhere else!

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8 comments
D
Jan 15, 2020 3:31 am EST

My order [protected] came yesterday and the Fiesta Sunflower Dinner plate was broken when I opened the box. Tried to contact you through [email protected] but that site takes me nowhere. I am trying to return the damaged plate and credit my account. Please advise ASAP.

J
Nov 20, 2019 7:10 pm EST

Invoice @[protected] is fradulent. My bank account has already been charged for this purchasse. Please resolve this matter. If you look at the shipping address it is to New York. I di not know anyone in New York and did not make this order.

oAnn Kelly
[email protected]
[protected]

M
Nov 18, 2019 4:34 am EST

Why do you charge for shipping when in fact you don't even know if you can deliver my order? Then, It's been 8 days since I cancelled another order, yet the bank as of today is still processing the amount!
This is my very first order from you. UTTERLY FRUSTRATING!

J
Nov 14, 2019 1:50 am EST

Purchase was made on November 6, 2019 and is currently on way to Zulilly/

B
Dec 12, 2018 6:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I went according to the model size so I can order for myself.I am petite 4ft.10, the sleeves and length of shirt are like a dress on me .It is pretty and soft but!I would appreciate a return shipping label so I do not have to pay.

B
Nov 15, 2018 7:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

Just waiting for a timely response to my request.

P
Dec 08, 2014 6:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Never shopping at Zulily again either...cheap, over priced and do not get your items either.
If one waits over 40 days, you soon will be getting an email that it has been cancelled.
Do not bother to contact them, they just keep you hanging in there and waiting.

J
Jun 23, 2014 5:06 pm EDT

I ordered 3 tops online with Zulily and saw ads on TV so thought everything ok to order online i received my order but 2 tops were not what i ordered extremely ugly tops so i found a phone number [protected] and was immediately told i won Walmart $100 gift card and had to press 1 to continue. After I pressed 1 someone came on line w/very thick accent and asked for my name and address and gave me a talk about Cerebal Palsey I said i am sorry to here about this but i needed to talk to customer service about my order he said he could nt transfer me unless he gave me his plea for money. I told him i just need customer service or his supervisor and he wouldnt proceed unless i listened I tried to tell him about my order and he just kept talking over me. so i hung up. he did get my full name but i refused to give him anything else. so i guess i am stuck with this CRAP! AND I WILL NEVER ORDER AGAIN FROM THAT WEBSITE.

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