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4.3 6505 Reviews

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29 Resolved
1190 Unresolved
Very poor 🤒
We don't know much about how YouTube handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with YouTube and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Z
7:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube unauthorized charges

I was given 14 days free youtube when I signed up with Frontier. Last two month google/youtube has charged me $60.42 for a serve I did NOT order and do not want. Charges were 5/30/22 for $60.42 and 6/30/22 for $60.42. I have answered this 3 times now! There is no video to send you, STOP playing games. AGAIN this is the 4th time I have sent this. You also charged for 7/30/2022. another $60.42 which will NOT be paid to you, You are giving google and youtube a bad name!

Desired outcome: Stop charging my visa card and answer the dispute with visa for the last two months. Release your charges.

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7:06 am EDT

YouTube Youtube hates Black people

When I'd watch videos geared towards Black people, videos that contain information about our history, hair, spirituality, news, ect. there would always be white people interjecting their opinions which were racist, violent, discriminating, and downright criminal. Even when I'd report comments, or videos nothing would happen to white people, nothing was removed nor were there any consequences. youtube is lock step with the opinions of white supremacy, white nationalists, and fully supports the violence and killing of Black people. I've verbally retaliate to some comments made to me personally and my page was taken down, while the white people that made the comment still have full access to this white/asain owned media outlet. youtube supports the silencing and removal of Black voices and the uplifting of the Black community.

Desired outcome: Stop pandering and supporting white supremacy, have accountability for the racist violence white people spew toward Black people.

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7:59 am EDT

YouTube Complaint

Each time I visit youtube, there are several videos that are derogatory and hateful and ignorant when related to Black Hebrew Israelites/Black americans, such as fox news, so called conservative/republican videos, the Buffalo, NY shooting, and several issues I see white people are allowed/permitted to say the most disgusting, racist, outlandish things that include cursing, threats and violence towards Black people (especially Women and Children) there are no repercussions or consequences, even after being reported!

Now in my case when I defend myself, my race, and my sex, my channel was taken down by youtube who defend those white national terrorists because youtube is locked step in agreement, just like all other social media sites. This is 2022 and still Black people are fighting for our basic rights. This social media site should be banned and never allowed to conduct business until they know the meaning of equality for All, not all WHITES!

Desired outcome: youtube needs to stop taking funds from, and being a tool for the terrorist white national society and other hateful groups that they're affiliated with.

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1:41 pm EDT

YouTube Complaint

Hello my name is Daniel Hall NI Number JX597066C I wish to make a formal concern and complaint about the background music of you-tube music.

I am very concerned as I believed that you-tube or the internet may have been hacked. I reported my concerns after words and threats where made in the background of music I was listening to on you-tube however I have had to make another call to police because certain words kept being mentioned in the background of the music that some was threatening words such as Hes famous armed, lee linked, caned, fraud, gay row, daves, turn it off, also when listening to sky news live on you-tube words such as take him - dan word was mentioned.

When listening to song related to boris johnson threats in background was mentioned such as end up in jail and beat up, terror night was mentioned and pastor boy was mentioned, humberside was mentioned, armed plod was mentioned, spot dan, ken, hall, spot dan down the river, lets walk dan violent, law hit the top, punishment new life, kens, airport, fireworks, shots

I am concerned because some of the names are associated to the area I live in and some names seem connected to people I use to know.

I have reported the issue to police as I believe there is something wrong with the background noise due to it not being connected to the song.

and some words seem to change to another word.

I want to raise it as a concern and complaint as I enjoy listening to you-tube music however I do think something is not right about the words that I hear when listening to the videos.

Especially because the names and things being said seem closely connected.

I did contact the police in the area where you-tubes head office is located but they did not reply.

I hope that you-tube will take this seriously and if anything develops or it turns out to be something much more serious that I have reported it.

The words are closely connected unless its talking about someone else.

I hope you-tube will keep close eye on this.

Just the words such as burst in also implies bursting into someones property is another phrase I heard coming from you-tube

The police are aware of my concerns and as a company I hope my report will help to raise the concern about what is being heard in the videos in the background.

https://www.youtube.com/watch?v=yznEK-OakMY

https://www.youtube.com/watch?v=VPBga_AbQ18&list=RDMMVPBga_AbQ18&start_radio=1

https://www.youtube.com/watch?v=9Auq9mYxFEE

https://www.youtube.com/watch?v=ek2gCNsRlOs&list=RDek2gCNsRlOs&start_radio=1

https://www.youtube.com/watch?v=h0mk4RTRxUE&t=249s

Kind regards

Daniel Hall

Desired outcome: Keep close eye on the music videos and what is being said in the background of the musics and to identify if it has been hacked or if something is connected.And to report any issues to police.

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Y
6:17 am EDT

YouTube Channel removal for no reason

YouTube has removed "Tarot By Janine" channel for no reason. They provided no explanation and no justification and just removed it.

It's obvious she didn't violated any rule, they have no proof - They just made this all up to shut her up because they didn't like her content.

YouTube is committed to Freedom of Speech, and I expect them to meet that requirement.

I demand they put Janine's channel back IMMEDIATELY!

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11:34 pm EDT

YouTube Removal of Tarot by Janine

You do not have permission to censor or remove this or other Truther Movement politicians off You Tube programs or their videos. You do not have permission from me or humans common law rights to restrict freedom of speech! Return this program and all of the program's past videos now! I will not sponsor your program funding any longer if you do not rei state this program and stop censoring truth and opinion under Freedom.

Desired outcome: Return Tarot by Janine's show and past shows

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M
MidnightRain38
Nowhere, US
Jul 08, 2022 12:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes they do have the right since they are a private company..know your laws

ComplaintsBoard
E
9:38 am EDT

YouTube Please reinstate Tarot By Janine channel

She has always been a wise gentle soul and guides people spiritually and emotionally with her card readings. She may have unusual beliefs but please allow your viewers (and hers) to make their own conclusions about her content.

Desired outcome: Please reinstate her channel

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5:30 am EDT

YouTube Deletion of Tarot by Janine Channel

I am writing to complain about the removal of the Tarot by Janine channel.

She brings light into a very depressing world.

The public are getting fed up with all these deletions of channels.

Why are violent videos allowed to stay? There are videos on here which should be taken down but I don't believe this one is harmful in any way.

Please reinstate her channel.

Desired outcome: The reinstatement of Tarot by Janine

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11:27 pm EDT

YouTube About bullying.

This creator called Benny keyz has terrorized everyone on utube, seems like you guys took his channel down once he then makes 3 channels and the bullying is now xs 3. You guys are not going by your rules. Benny smokes pot live on utube and he puts other people to help him bully. They are bullying a guy that's on border of suicide. Are you just gonna let it happen? Everybody has complained about him. Now is the time to do something,anything you could save someone's life

Desired outcome: Benny removed from utube and not allowed any more accounts.

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A
6:59 pm EDT

YouTube Complaint

Why are you censoring content? Misinformation re vaccines? This is just a narrative you are allowing government to control. Not sure how much you are getting paid for this sell out but I hope it is worth your respect and reputation. The world is aware of the “vaccination” lies and for you to block people from getting information they have a right to, under the guise of misinformation makes you as evil as the creators of this injustice. Money won’t get you into heaven. What a disgrace!

Desired outcome: Stop censoring information people have a right to By calling it misinformation by corrupt government

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S
4:49 pm EDT

YouTube things on my to watch list

stop promoting your climate crap on my to watch page as I don't wish to ever see this.I keep getting videos reguarding solar panels,climate action and other things to do with climate change none of these intrest me in the slightest

Desired outcome: fix the system of what to watch with what I'm interested in

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3:50 am EDT

YouTube Youtube's terrible self catering service

The website gives terrible self catering tools. I cannot block people or videos, mute words or even turn off end cards. The site seeks to guide me to conspiracy videos or other Alt Right Pipeline nonsense and thanks to YT's desire for views more than anything else I have no protection from Spoilers. As an Autistic person spoilers are particularly damaging to my mental health.

I expect no change. But I want to rant. I want someone to know.

Desired outcome: Better tools for self catering: Allow users to block topics and creators so they don't see them anymore and turn off end cards.

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TheldrakisCS
TheldrakisCS
, US
May 31, 2022 12:28 pm EDT
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i do agree the current system needs work. i need to sift through their recommendations just to see the videos i subscribed to. why don't they make it in sections that we can remove like suggested content, subscriptions and such.

if you select the 3 dots on the videos in your feed you can say not interested in topic or the channel. honestly i have missed tons of videos cause of the mashed system right now.

ComplaintsBoard
P
12:25 am EDT

YouTube Deleteing a youtube popular account so important to many people

JULIE GREEN MINISTRIES had a big following. She talks about religion ,Christianity. Where is FREE SPEECH.

Desired outcome: REINSTATE CHANNEL

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1:06 pm EDT
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YouTube lalate youtube videos

for the last year lalate put out blatant lies and false propaganda,misleading commentaries ,filled with nothing more than false lies of hope twisting words into nothing but clickbaiting deceptions filling me and others with ideas of false hope and total deceptions for his personal intrests and gain making me beleive youtube is nothing more than a shell of shams...

Desired outcome: PLEASE.....STOP OR AT LEAST TONE DOWN THE LYING PROPAGANGAS OR THE AMOUNT OF TWISTING FALSE HOPES

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M
12:22 pm EDT

YouTube Commercials

The best thing about youtube was that you can listen to music without commercials, or anything for that matter. One off the biggest reason why I loved youtube over TV was exactly that. And you [censored]ing ruin it, you ruined youtube for generations and how you're going with commercials and censorship. All off you [censored]ing greedy companies want to make us into only consumers of your [censored] and silence everybody so they can't talk or do [censored] freely. Everything is going to [censored] as usual, and every time a commercial stops the song I am listening to I leave youtube and I will never buy the things that come up just because it is a disgrace for internet. If I wanted [censored]ing commercials I would watch TV you [censored]ing greedy [censored]. I can't wait for a better platform than this.

Desired outcome: No [censored]ing commercials

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dave spence
, US
May 13, 2022 4:57 pm EDT

I agree with you. I do not mind commercials at the beginning of of a 5 min or less vid or music vid. But I hate it when the pop up in the middle of them sometimes as many as 5 commercials for just 1 small vid.

I think maybe it is so they can charge such an extortionate for their live tv for which I have no interest in. i just like small vids and music vids, as I am an old man, retired, and have a very short attention span anyway. Also, I can remember what it is I have just watched or watching.

Thanks for letting me RANT.

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G
6:06 am EDT
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YouTube Intrusive ad from vic affiliate marketing masterclass

Some months ago I watched a video presentation by Vic of Affiliate Marketing Masterclass inviting me to sign up for his program. I chose not to. Since the I get intrusive ads from him virtually evverytime I watch anything on YouTube. Its now harrassment and spoiling my enjoyment of YouTube. How can I stop these intrusive and extremely unwelcome ads from interjecting into the YouTube ads I watch?

Desired outcome: I do not want to receive any more of these intrusive and extremely unwelcome ads from interjecting into the YouTube ads I watch

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3:03 pm EDT
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YouTube Youtube tv

I signed up for youtubetv and received an introductory price of 54.99 for three months.

I looked at my bank account and saw I was being charged 54.99 and 66.44 each month.

I called a customer rep and he reimbursed me for the added charge. I also cancelled the account with my bank.

I then had a popup on my tv stating I needed to sign in from my home, and it listed Yuma, AZ, where I have never visited, let alone lived.

I changed the zip and was then informed I can only do that once a year.

I did a chat to try and explain the situation, and the rep said to cancel my subscription and sign up again, but failed to mention I would be paying $69.08 today.

I explained my payment wasn't due until 4.8.22 and was told that's too bad!

Therefore I am losing almost two weeks of service that I already paid for. I hope this is clear enough. If not, please contact me and I'll explain it again.

Desired outcome: I want my original zip to be 85119. I want a refund in the difference of money. Again, my payment was $2.64 less per month before this "fix" and not due until 4.8.22.

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M
7:04 pm EDT

YouTube Youtube supports those nasty Paul Brothers!

I am furious with YouTube for failure to remove the channels and accounts of Logan and Jake Paul. The Paul brothers are trouble makers. Logan posted that infamous video of the dead body in Japan's Suicide Forest but his channel is still up. Jake Paul has said racial slurs, violated Italian law by flying a drone over the Colloseum in Rome without permission, and drove an atv over endangered sea turtle nests in Florida. His channel and videos need to be removed. Furthermore, Susan Wojcicki needs to be fired since she has done a lot of damge to Youtube and violated the rights of several Youtubers.

Desired outcome: Remove the Paul brothers and fire Susan Wojcicki!

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1:29 am EDT

YouTube Bullying and abusive provoking by a creator

Missing But Not forgotten was taken down for copyright strikes.. Now she is bullying from her BoyfriendsThank you for your time. Channel True Lives at Missing but not forgotten. She has threatened she has reported people to the FBI and Other authorities for comments she doesnt agree with along with claiming to have a gun and having had 5 menatl health evaluations. She is scamming viewers fro money for a headstone for a deceased child who died in 2015 and she has taken the money over and over but not purchased the headstone. She is a scammer... She is not even supposed to have a channel at all but claims she IS NOT GOING ANYWHERE! She asks subs for money and if she gets it, she asks for more... grifting... Can she please be looked into so you can see what she has done to the true crime community with her games. SHe also uses her kids Team11 and Just Playing channels too. PLus other names she created to troll and make comments. She is a Narcissitic bully and needs to be removed!

Desired outcome: Please remove her channel to stop the bullying.

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1:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

YouTube Russian Propaganda advocating cyber war and death

I have reported the videos on Youtube numerous times and yet no response or removal. We are in difficult times and I feel now the only way to get this resolved, is to go through appropriate political channels and the press to highlight how this incitement to hatred is being allowed. Indeed I thought some of the people were under sanctions, so this make it even worse.

Desired outcome: Remove the videos I reported.

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Resolved

Sorted out issues.

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YouTube In-depth Review

User Interface and Navigation: YouTube's user interface is clean and intuitive, making it easy for users to navigate through the platform. The search bar is prominently displayed, allowing users to quickly find the content they are looking for. The sidebar provides easy access to subscriptions, playlists, and recommended videos, enhancing the overall user experience.

Content Variety and Quality: YouTube offers a vast array of content, ranging from music videos and tutorials to vlogs and documentaries. The platform caters to diverse interests and provides high-quality videos in various genres. With content creators constantly uploading new videos, users can always find something interesting and engaging to watch.

Advertising and Monetization: YouTube's advertising and monetization options provide opportunities for content creators to earn revenue. While ads can sometimes be intrusive, they are necessary to support creators and maintain the platform. YouTube also offers various monetization features, such as channel memberships and Super Chat, allowing creators to generate income from their content.

Community Engagement and Interaction: YouTube fosters a strong sense of community by encouraging interaction between creators and viewers. Users can leave comments, like, and share videos, creating a space for meaningful discussions and feedback. The platform also offers features like live chat and community posts, enabling creators to engage with their audience in real-time.

Privacy and Security Measures: YouTube prioritizes user privacy and security by implementing robust measures to protect personal information. Users have control over their privacy settings, allowing them to manage their data and choose who can view their content. YouTube also actively monitors and removes inappropriate or harmful content, ensuring a safe environment for users.

Mobile App Experience: YouTube's mobile app provides a seamless and enjoyable experience for users on the go. The app is well-designed, allowing users to easily navigate through videos, playlists, and subscriptions. It also offers features like offline viewing and background play, enhancing the overall mobile experience.

Customer Support and Help Center: YouTube offers a comprehensive help center and customer support options to assist users with any issues or inquiries. The help center provides detailed guides and tutorials, addressing common questions and troubleshooting steps. Users can also contact YouTube's support team for personalized assistance.

Accessibility and Inclusivity: YouTube strives to be accessible and inclusive for all users. The platform offers closed captions and subtitles for videos, making content accessible to individuals with hearing impairments. It also provides options for content creators to add audio descriptions and alternative text, ensuring inclusivity for visually impaired users.

Platform Stability and Performance: YouTube maintains a stable and reliable platform, ensuring smooth video playback and minimal interruptions. The platform handles high traffic volumes efficiently, minimizing buffering and loading times. Users can enjoy uninterrupted video streaming, even during peak usage periods.

Copyright Protection and Content Moderation: YouTube has implemented robust copyright protection measures to prevent unauthorized use of copyrighted content. The platform utilizes content ID technology to identify and manage copyrighted material, ensuring fair use and protecting the rights of content creators. YouTube also actively moderates content to remove infringing or inappropriate videos.

Subscription and Premium Features: YouTube offers subscription and premium features through YouTube Premium. Subscribers can enjoy an ad-free experience, offline viewing, and access to YouTube Originals. The premium features enhance the overall user experience and provide additional benefits for those who choose to subscribe.

Social Media Integration: YouTube seamlessly integrates with various social media platforms, allowing users to easily share videos on platforms like Facebook, Twitter, and Instagram. This integration enhances the reach and visibility of content, enabling users to engage with videos beyond the YouTube platform.

Analytics and Insights for Creators: YouTube provides comprehensive analytics and insights for content creators, allowing them to track the performance of their videos and channels. Creators can access data on views, watch time, audience demographics, and engagement metrics, enabling them to make informed decisions and optimize their content strategy.

International Availability and Localization: YouTube is available in numerous countries and supports multiple languages, making it accessible to a global audience. The platform offers localization options, allowing users to navigate and interact with the platform in their preferred language. This international availability promotes cultural diversity and inclusivity.

Future Development and Innovation: YouTube continues to evolve and innovate, introducing new features and functionalities to enhance the user experience. The platform regularly updates its algorithms and recommendation systems to provide personalized content suggestions. YouTube's commitment to future development ensures that users can expect exciting advancements and improvements in the platform.

How to file a complaint about YouTube?

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1. Log in or create an account
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title
- Summarize the main issue with YouTube in the 'Complaint Title' section.

4. Detailing the experience
- Provide detailed information about your experience with YouTube, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about YouTube on ComplaintsBoard.com.

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