The complaint has been investigated and
resolved to the customer's satisfactionResolved Yatra.com — tickets not booked, but yatra debited money and still not refunding the same
resolved to the customer's satisfaction
I tried booking a domestic air ticket for Paramount Airways flight thru yatra.com. Things went fine till the final step and my money was also debited from my bank account, then it said that tickets not booked. But when verified, my bank confirmed that payment has been made by Yatra.com.
When contacted the support person said that the money would be debited back in 5 business days, and after 5 business days nothing happened. My second call to the support dept said that it would take 20 days and denied the details given by the person in the first call.
This incident happened on 29th may and today is 21st June, nothing has happened till today. I called today and the guy says that no such transaction was made on that particular day.
I even sent email to the support mail id and it is reply less.
I am planning to take this to the court and penalize these guys.
DO NOT BOOK TICKETS OR ANYTHING USING YATRA.COM.
I am planning to start an anti-yatra.com campagin email, if u get that forward do forward the same to your friends and help them.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Mr Thakur,
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard. Please be informed that the refund for the reference # NVW7QA was already processed 21 MAR 2009 for the amount of INR 14170.03.We hope you must have received the same.
Should you require any further assistance, please call us on [protected] or alternatively write to [email protected]
Best Regards
Yatra Care
Dear Shivag,
Greetings of the day from yatra.com.
Thank you for taking the time to provide us your feedback. We do understand your concern and now the systems are in place to avoid the above situations while transacting online. Also we have our team in place who contacts the customer right away and help them with the booking on priority. We make sure our customers get the best services while doing business with us which they are entitled for.
Best Regards
Yatra Care
Dear Ganesh,
Greetings from Yatra.com!
We regret the inconvenience you have gone through. We would request you to kindly share your contact number, registered email ID and amount charged to enable us to assist you.
Regards,
Yatra Care
Dear Jeje,
Greetings from Yatra.com!
We regret the inconvenience you have gone through. We would request you to kindly share your contact number, registered email ID and amount charged to enable us to assist you.
Regards,
Yatra Care