The complaint has been investigated and
resolved to the customer's satisfactionResolved Yatra.com — tickets not booked, but yatra debited money and still not refunding the same
resolved to the customer's satisfaction
I tried booking a domestic air ticket for Paramount Airways flight thru yatra.com. Things went fine till the final step and my money was also debited from my bank account, then it said that tickets not booked. But when verified, my bank confirmed that payment has been made by Yatra.com.
When contacted the support person said that the money would be debited back in 5 business days, and after 5 business days nothing happened. My second call to the support dept said that it would take 20 days and denied the details given by the person in the first call.
This incident happened on 29th may and today is 21st June, nothing has happened till today. I called today and the guy says that no such transaction was made on that particular day.
I even sent email to the support mail id and it is reply less.
I am planning to take this to the court and penalize these guys.
DO NOT BOOK TICKETS OR ANYTHING USING YATRA.COM.
I am planning to start an anti-yatra.com campagin email, if u get that forward do forward the same to your friends and help them.
The complaint has been investigated and resolved to the customer's satisfaction.